# PhoneCopy: Backup and transfer — user reviews > 1,044 indexed App Store user reviews of PhoneCopy by e-Fractal s.r.o., rated 4.65/5 from 75 ratings. - Source: https://appshunter.io/ios/app/phonecopy-backup-and-transfer/id379895073/reviews - App overview in markdown: https://appshunter.io/ios/app/phonecopy-backup-and-transfer/id379895073.md - Rating breakdown: 5★ 58 · 4★ 10 · 3★ 3 · 2★ 2 · 1★ 1 ## What do users think of PhoneCopy? Overall sentiment: positive **Pros** - 🚀 Indispensable for data backup - 👍 Easy to use and set up - 🚀 Fast and efficient contact transfer - 🚀 Seamless sync between devices - 👍 Reliable and consistent performance - 👍 Excellent customer support **Cons** - 🐛 Occasional issues with contact duplication - 🔒 Concerns about data privacy and security - 🐛 Compatibility problems with certain device updates **Commonly reported bugs** - App crashes or freezes after updates - Sync issues leading to data loss **Most requested features** - Photo and media backup capabilities - Improved duplicate contact management - Calendar and other data sync options ## Newest reviews (13 of 1,044) ### 3/5 — gps72 *2020-11-12, version 4.10* Aplikace je opět skvěle fungující i na iPhone 12 a to po nainstalování verze 4.10. Díky rychle reagujícímu týmu Phonecopy brzy opraveno. Skvělá apka. Díky. ### 2/5 — Zdarma? *2020-02-22, version 3.8* Velice matoucí popis zde na Apple Store protože se zde píše ze je aplikace zdarma hnedka po nainstalovaní se telefon bez problému s aplikaci zkamaradil a začal vše odesílat na server(kontakty , foto, videa) kontaktu kterých mám okolo 150 mi zálohovat všechny a bez problému avšak foto v telefonu kterých mám okolo 700 už mi zazalohovat nechtěl a totéž s videí kterých mám okolo 100 protože je prý vyčerpáno místo na serveru pro ,,běžného,, uživatele a pokud chcete pokračovat musíte si koupit PREMIUM verzi která stojí pouhých 700kc ....takže děkuji za super aplikaci na synchronizaci ale asi nemám zájem 😊 ### 4/5 — Very slow / pomalé *2019-10-14, version 3.3* Since version 3.0, the backup takes much longer. / Od verze 3.0 trvá záloha mnohem déle. ### 2/5 — Hnus *2019-09-06, version 3.1* Tato novinka je děsivá, stará byla lepší. ### 3/5 — Puzzled *2019-09-02, version 3.1* I’ve used this app for a number of years now -a really good easy to back up and transfer contacts. Works well every time. I’m a bit puzzled as to why they need to have access to my media though. Can any one out there explain? I’d hate to dump the app just because of this issue. ### 4/5 — UPDATE: Update crashes *2019-08-29, version 3.0* After app update, app hangs at screen “You have no Sources.” Your quick reply solved my issue and also shows your great customer service. Updated rating to 4/5 but withheld one star because app should have told me my system error in the first place! ### 5/5 — Life Saving Tool *2019-08-28, version 3.0* Phone copy has single handedly meant I can stop using my smartphone as I can sync my contacts added from around my ios/mac environment to my feature phone. Its easy to use and their support center is prompt and helpful. Keep it up! ### 3/5 — Serious issues *2019-08-27, version 3.0* Service is perfect. The app on the other hand needs some UX/UI improvements. Looks plain awful in X (and onwards) devices. Also is not letting me in (reinstalled/recreated account) with email or username. Website works fine. ### 5/5 — STILL THE BEST *2019-05-24, version 2.8.17* The best was to save my parents from petential heart attack ! ### 5/5 — Great app *2018-11-04, version 2.8.13* Great app, used since 2014 ### 5/5 — Bestens *2018-10-04, version 2.8.16* Die App funktioniert problemlos und dazu noch bestens! 5 Sterne ### 5/5 — Great and simple *2018-09-23, version 2.8.14* It’s really easy to use and works perfectly ### 5/5 — Brst app, best support team EVER! *2018-06-08, version 2.8.11* As usual issue solved by the support team in no time! Thank you👍🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — All my contacts got deleted *2023-04-18, version 5.5* All my contacts got deleted using this app, Please don’t use this app ### 1/5 — Terrible app *2021-01-15, version 4.10* This app will duplicate your contacts several times, then when you try to delete the duplicates you will lose some of them. It’s O.K. to use the free version to transfer contacts to a new device, but then delete it. Syncronising devices is a disaster. There are better alternatives out there. ### 1/5 — Synchronization *2020-10-12, version 4.9* Always there is a problem in the synchronization between devices (the nb on the server is different from the nb on devices)! ### 1/5 — Nepoužitelné *2020-02-22, version 3.8* Aplikace při synchronizaci kontaktů chce přístup k mediim, která synchronizovat nechci. A nemůžu to vypnout. ### 1/5 — Require access to photo and video *2019-12-13, version 3.5* New version require access to your photo. You don’t have a choice before staring synchro. It’s a security lack. ### 1/5 — Not downloading *2018-10-08, version 2.8.16* This app are not downloading in my iPhone 8plus ### 1/5 — Doesn’t work anymore *2018-09-21, version 2.8.14* This update blows things up, try to sync and the app closes. ### 1/5 — Premium 90 tl *2017-08-01, version 2.7.3* Yok artık ! Zaman doldu deyip illa premium al diyor ve bu da yetmez gibi 90 tl istiyor ! ### 1/5 — Updated? - downgraded! *2016-08-09, version 2.6.0* App will not open on iOS 9.3.3. Developers please help. ### 1/5 — Dr *2016-07-22, version 2.6.0* Unfortunately the app is closing when I open on my iPhone I deleted it and download again but same problem ## Most praised reviews (10 highest-rated) ### 5/5 — Jednoduchá obsluha *2026-07-06, version 5.7* Úžasný a jednoduchý program ### 5/5 — PhoneCopy Is Indispensable *2025-02-02, version 5.5* Everyone needs reliable backup for their Contracts. PhoneCopy is a critical app to secure your data. ### 5/5 — Nick Tight *2022-05-21, version 5.2* Phone Copy is great and so easy to use . Independent of all the majors which is really helpful when swapping data between different makes of phones or devices.... I’ve used them for years when things used to be an absolute nightmare whenever you bought a new phone.. well worth the few dollars to get the premium version. 👌😀suggested. I would love to store my photos with phone copy as well but haven’t found a practical way to do that with out spending data. ### 5/5 — Great app, great service *2021-06-14, version 4.13* I don’t write many reviews, made an exception for these guys. I’ve been using their online app for a while, it’s brilliant. I’m now using their iPhone app, it’s good too. Best of all though is their personal service if you ever need it. Can’t rate them highly enough. ### 5/5 — Simple seamless app that is worth $2/month *2021-01-31, version 4.10* It’s important for me to keep automatic backups of things on my phone, and I have been using this app for over a year, and never have a problem with my iPhone XS Max, & iPad. It works, it’s supported, and for me it’s worth $2/mo ### 5/5 — Autosync not working *2021-01-20, version 4.10* Am using iphone 11 and every day am getting a message saying, autosync has stopped working please start the app and that should fix it. Thats annoying. I didnt renew my subscription because of that. ### 5/5 — Works perfectly *2020-05-29, version 4.4* Issue on iPhone SE 2020 very quickly fixed. Woks perfectly. Great tool. ### 5/5 — Happy it works again! *2020-03-17, version 4.0* After the update you have to push the ted button to allow the photo backup then a box appears and click Don't Allow then you can go past. Thank you!!! ### 5/5 — Matohe76 *2019-11-06, version 3.3* Supgove ### 5/5 — Aktualizace to zmastila *2019-09-04, version 3.1* Po poslední aktualizaci není možné se připojit a aktualizovat kontakty. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*