# PhoneSwipe - Merchant Services — user reviews > 97 indexed App Store user reviews of PhoneSwipe by North American Bancard, Inc., rated 3.90/5 from 16 ratings. - Source: https://appshunter.io/ios/app/phoneswipe-merchant-services/id405364611/reviews - App overview in markdown: https://appshunter.io/ios/app/phoneswipe-merchant-services/id405364611.md - Rating breakdown: 5★ 6 · 4★ 5 · 3★ 3 · 2★ 1 · 1★ 1 ## Newest reviews (16 of 97) ### 3/5 — Most Recent Update doesn’t work properly *2018-05-04, version 5.5.7* Everything was good on this app until today’s update. Right after I manually charge the credit card, the app closes! I’m not able to fill in customer name and email recipients etc. I have to reopen the app and go in to type in the recipients email addresses but I can’t do the same for customer name. ### 3/5 — Update no longer shows customer name *2018-02-18, version 5.5.2* I really like this processor but now when I do a transaction the customer's name no longer shows up automatically, I have to input it if I want it. My transactions show "unnamed customer." Why the change? I did e-mail for customer support and also called. They are not sure why this is happening and could not find a solution. They suggested that I leave a review on this forum. ### 4/5 — Swipe feature *2017-07-22, version 5.3.2* With a pick up and delivery type business Swipe makes it extremely flexible for my customers. I would like to see a chip reader that can be used in the same convenient manner. Sometimes I have to manually put in the customers info when it won't read the strip. The swipe feature encompasses about 35% of my payments and the fees are reasonable ### 2/5 — Unreliable *2016-09-25, version 4.4.3* The convenience of being able to accept credit card payments literally anywhere is fantastic, and I love that. The problem I've consistently experienced with phone swipe is that when it comes to actually swiping the card, it only works about 40% of the time. The remaining time I have to manually enter the credit card number and information into the app, which not only takes longer but it also charges me a more expensive processing fee. Because the app is unreliable and cumbersome when processing non-swipeable transactions, I can't recommend it. ### 5/5 — Easy to work with *2016-01-31, version 4.0* Very much needed and easy to work with platform. Customer stupor to help is always there. I'm very happy with PhoneSwipe nothing but 5 stars ### 5/5 — Phoneswipe serious app *2016-01-17, version 4.0* Phoneswipe is an app that contends and in most cases outshines it's competition. If you're looking for a great credit card processing system, you can't go wrong with this. I've been using the app for 3 years. ### 5/5 — I love it *2016-01-15, version 4.0* I use it everyday!!! ### 5/5 — nice application *2016-01-09, version 4.0* Application nice and interesting , useful much for me , I like it , try to develop it further coal !!! ### 5/5 — Great app *2016-01-08, version 4.0* great app for using credit card ### 5/5 — comment *2016-01-06, version 4.0* nice app for but one or payable , great developers when creating an application like this , I love it , love you ### 5/5 — Great app *2016-01-03, version 4.0* Convenient to shop and pay for the services. ### 5/5 — Nice app *2016-01-03, version 4.0* This app iss great and useful. ### 5/5 — Super convenient *2016-01-02, version 4.0* I use credit card a lot and this app offers me even more convenient way to purchase. Lots of useful functions and the transaction is super safe. Feel the high technology and use this app to enjoy life!! ### 5/5 — great app *2016-01-01, version 4.0* application or for everyone. ### 5/5 — Good app *2016-01-01, version 4.0* This really is one great application, convenient for every use. Now, each purchase is easy. Very nice app!! ### 5/5 — Made my life easier! *2016-01-01, version 4.0* I work for a towing company and before i can do any service i have to take payment information that usually takes 5 to 10 mins. This app is a great way to save time and vet to service. I find it very fast and convenient. The interface is very well designed and provide so many features to organize and create different pricing scheme. Great job. ## Most critical reviews (10 lowest-rated) ### 1/5 — Don't give them your info!! *2017-06-24, version 5.3* This company will not close my account and I have paid several unclear invoices, made several phone calls and have returned hardware only to continue to be harassed. Beware of this company. ### 1/5 — App crashes after update 01/31/17 *2017-01-31, version 5.0* Just downloaded the updated version of the app on 01/31/2017 and the app won't open on any of my devices. It shuts off. Needs to be fixed ASAP!! ### 1/5 — Owner of a limo service *2016-09-15, version 4.4.1* This app is a SPAM. Do not download. You will regret. ### 1/5 — Crashes every time. *2016-06-10, version 4.1* I am an iOS developer. This app was working fine but once I updated to the latest version of iOS(beta), it crashes much more than I would expect. ### 1/5 — Beware of hidden fees *2015-12-09, version 4.0* I ordered a Swipe from them to try out different processors for my business. A few days ago I noticed a fee taken directly out of my bank account. I figured out it was from Phone Swipe after I happen to be looking through my spam email. Apparently they started an inactivity fee and when I called customer service they would not refund the fee. I closed my account and will not even consider them for the future. Apparently $3.99 is more important to them than their customers or reputation. Not a business I want to associate with. ### 1/5 — PROBLEMS *2015-09-08, version 3.1.4* The app get's STUCK. Had to write diwn numbers to key in later or I would have held my customers 'hostage'. Please figure out the problem and fix it. ### 1/5 — DO NOT USE!! Most horrible company!! *2014-08-27* I ordered the phone swipe card so I can take credit card payments anytime from anyone. Well, this week I used it for the first time and I didn't put a reason for taking the payment, so what do they do?? Close my phone swipe account!! I call them and they tell me to fax all these papers over to show them what I used the payments for, so I did that. It's been 3 days and they don't call me, I call them and they tell me I can't speak to my analyst bc she is at lunch. So I ask for her extension and I'm given one, I call it and someone else answers and says she will help me. I'm mad at this point, it's been 3 days and I accepted money for my husband to start a fence job and the money is for supply's and other things. Well, this girl tells me that since I stated I sell candles and I took a payment for home improvement that's why they closed my account. I said you do not advertise that you can only take a payment for what you sell, you advertise that you can take payments for anything , anytime, anywhere!!! She told me they don't have to advertise it, to read the terms and conditions!!! I said yes you do have to advertise this!! I should be able to accept a credit card payment from my grandmother for a loan if I need too! This is what credit card swipes are for!!! Easy use! I asked for a supervisor and she didn't want to get one for me so I said give me to her voicemail and I left a voicemail. I will be writing a letter to this company and I will post my story everywhere! This company is horrible, unethical, and has poor customer service!! I urge all of you not to use phone swipe! You will run into the same problem as I did and they will close your account and not care about what you have been through! ### 1/5 — Worst service I have ever experienced... *2014-02-04* Let me start this; most if not all reviews here are lying or paid to write these reviews. If you want sign up phoneswipe merchant, don't sign up through iPhone app, big mistake on me. I have signed up four days ago and I couldn't login through app and process my credit cards. First, I was told within 72 hours I will be receiving welcome email and and I will be able to process translations. No welcome email after four days, I have contacted customer and support for numerous times and no help but except lame excuse such as your email is incorrect, your account is working fine, I will submit ticket to IP department and many excuses like that. If they couldn't fix what ever the problem is within four days; take your business somewhere else. HORRIBLE SERVICE! ### 1/5 — WARNING - ANOTHER BAD VERSION UPDATe... *2013-10-15* WARNING Version 2.0.4 does fix the email version that was a problem in 2.0.3, however, when you go to check out and swipe a credit card the app says that it could not read the card with the swiper. Enter it manually or retry. I can retry over and over with the same predictable result of NO GO, and no, I am not going to enter manually. Yes my volume was up, yes the device was properly connected. Tried 4 readers. Tried on iPad 1, 2, 3 Tried on iPhone 4, 4s and 5 TRIED ON OS 5.1.1, 6.1.3 and 7 with various devices from above. Went back to version 2.0.2 and I can swipe cards on all of the above, so there is not a user, IOS, device or swiper problem here. It is an ID10T error and your company is at fault - IDIOTS!!!!. GET YOU ACT TOGETHER ! HIRE TOP NOTCH PROGRAMMERS! HIRE TOP NOTCH TESTERS, AS THOSE OF US THAT USE PHONESWIPE FOR YOUR SERVICE SHOULD NOT BE LOOSING CUSTOMERS ON ISSUES THAT ARE AS A RESULT OF YOUR COMPANY OR BE YOUR TESTERS! TRUST ME I AM ALWAYS TRYING THE COMPETITORS. I HAVE PAYPAL, SQUAREUP, CLICK AND PLEDGE, ETC., I CONSTANTLY EVALUATE THEIR UPDATES TO SEE IF I CAN DROP YOU, OR WHEN YOUR POS IS INOPERATIVE DUE TO YOUR NEGLIGENCE. THE ONLY REASON I HANG AROUND IS SOME OF YOUR FEATURES AND OPTIONS ARE ONES I REALLY NEED THAT THE OTHERS DO NOT OFFER (YET...) ### 1/5 — No good *2013-07-28* I've been using phone swipe for several years and was fiercely loyal. The app update came out, they tanked it. I called customer service, got the run around, I told them I can't afford something as simple as this app to not work properly, I gave them a week to straighten it out, called back, told them I was going to have to switch to Square...the "customer service" girl actually told me that it was fine that I switch. So I did. Went to Sam's and bought the two-pack right off the shelf, was up and running...no lie...within five minutes. Tested the device and it worked immediately. Wish I had done it sooner because the square app is so easy even those Phoneswipe customer service reps could do it. Don't waste your time with Phoneswipe any more. Two thumbs down, one star, rotten tomatoes, etc... ## Most praised reviews (10 highest-rated) ### 5/5 — REVIVE *2017-08-02, version 5.3.2* Great app! ### 5/5 — Great App *2017-07-31, version 5.3.2* Easy to use...Great App ### 5/5 — Phone Swipe credit card app number one *2017-07-12, version 5.3.1* I have utilized is this app for 10 years and never had a problem with processing or payment, if you are doing any type of business with credit cards this is the only app to use ### 5/5 — Love it *2017-06-20, version 5.2.2* It's good ### 5/5 — Great customer service *2017-04-21, version 5.1.2* Great customer service ### 5/5 — President *2017-03-17, version 5.0.6* Very handy work great 👍 ### 5/5 — Great choice!! *2016-11-10, version 4.6* Wonderful choice!! ### 5/5 — I love my PhoneSwipe *2016-09-02, version 4.3.2* It works effortlessly and I am able to use it anywhere, even without cell phone service. ### 5/5 — President *2016-02-27, version 4.1* I am really pleased to be able to efficiently process my customer payments with no monthly fees, paperwork or maintenance. ### 5/5 — Bondsman *2016-02-05, version 4.0* Good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*