# Photo & Video Vault - Noseeyou — user reviews > 115 indexed App Store user reviews of Photo & Video Vault by QiZi Tech Co. Ltd., rated 4.50/5 from 2,715 ratings. - Source: https://appshunter.io/ios/app/photo-and-video-vault-noseeyou/id1186829987/reviews - App overview in markdown: https://appshunter.io/ios/app/photo-and-video-vault-noseeyou/id1186829987.md - Rating breakdown: 5★ 2,128 · 4★ 217 · 3★ 95 · 2★ 53 · 1★ 222 ## What do users think of Photo & Video Vault? Overall sentiment: negative **Pros** - 🔒 Private photo storage - 🚀 Convenient photo management - 💡 Useful security features - 👍 Easy to use **Cons** - 🐛 Frequent login issues - 🐛 Unreliable data sync - 🐛 Crashes and app instability - 🔒 Difficulty accessing account - 💸 Paid features not working as expected **Commonly reported bugs** - Photos and videos disappearing - Inability to log in or access account - Syncing issues across devices **Most requested features** - Improved customer support - Ability to recover deleted photos - Multi-device sync and access - Customizable privacy settings ## Newest reviews (15 of 115) ### 3/5 — Bug in App *2025-06-27* I really enjoy the app but it take several tries before logging in. It keeps giving a error that the account is logged in on another device but does not allow you to send a email to your recovery email. After about 20 tries of closing and reopening the app, it will let you in. However, whe man it works, it actually works! ### 3/5 — Can’t retrieve my photos *2025-02-24, version 3.3.1* I can’t retrieve my photos and videos that I backed up ### 2/5 — Data recovery *2024-08-22, version 3.3.1* It won’t let me recover my data with my email and keeps saying connection lost but can’t find a way to get in contact with anyone. ### 3/5 — Bug in App *2024-04-18* I really enjoy the app but it take several tries before logging in. It keeps giving a error that the account is logged in on another device but does not allow you to send a email to your recovery email. After about 20 tries of closing and reopening the app, it will let you in. However, whe man it works, it actually works! ### 1/5 — Moved devices- photos will not download. Unable to reach any support *2024-04-14, version 3.3.1* No support ### 1/5 — Crash *2024-04-08, version 3.3.1* Can’t see my photos or sign in ### 1/5 — How do I get back in!!?? *2024-04-07, version 3.3.1* I got locked out and no one will help!! I didn’t even give a recovery email!! ### 1/5 — Now cannot access app *2024-03-28, version 3.3.1* Was working ok for storing photos but now I can’t access it. Tried to get support for 3 months. Help someone please ### 1/5 — Data crash *2024-03-23, version 3.3.1* There a data crash can't even view any photos in then app haven't been able To for a least 2 months ### 1/5 — Stole my videos and photos *2024-03-07, version 3.3.1* I go to the app and now it won’t let me sign in and there is no contact number and it won’t let me use my email to retrieve my videos and photos. Saying non-sign in required. This is messed up ### 2/5 — 😡 *2024-03-03* I have been using this app more then 2 years now! As of recently when I go to sign in, it says this account is signed in on another device. But after force closing the app from anywhere to 10 to 50 times it will eventually let me into my account. This has been going on for about 3 months now. ### 4/5 — Can’t sign in anymore? *2024-03-01, version 3.3.1* I can’t sign in now?? Nothing is being sent to my recovery email. I’ve tried and tried. Never had an issue before. ### 4/5 — Can’t login *2024-02-27, version 3.3.1* Was great! Now can’t login or recover account anyone out there to help? ### 1/5 — App Not Working - No Response From Support *2024-02-18, version 3.3.1* Love this app but really disappointed as a full paying subscriber that it stopped working. My emails (two so far) to support have gone unanswered. I hope someone from support will see this and respond before I have to find another photo storage app. ### 1/5 — REACH OUT?? *2024-02-17, version 3.3.1* I literally can’t even get in the app and I’ve been paying $30 . I need someone to reach out to me to fix this asap ## Most critical reviews (10 lowest-rated) ### 1/5 — It’s not work at all *2025-03-04, version 3.3.1* It’s not working and doesn’t have any support services to ask help ### 1/5 — Help help *2025-02-18, version 3.3.1* I tried to log back in and it keep lagging and says no connection or invalid email I’m trying to contact the app customer service and can’t get any information Please help ### 1/5 — Terrible customer service *2024-07-27, version 3.3.1* I tried to reach out to these people millions of times since I can’t get into my account any longer. It keeps saying “connection closed”. I still have an active subscription until December 2024!!! ### 1/5 — Mr *2024-07-07, version 3.3.1* This app stop working Don’t buy it or use it I’ve been trying to log in more then a month Lost all my data ### 1/5 — Deleted photos and videos I never got back *2024-06-28, version 3.3.1* Lost my photos and videos and you never got back to me. ### 1/5 — Locked out *2024-05-27, version 3.3.1* Was really good to start with but now I’m locked out and it says logged in on another device. I think this app is a scam. Need help ### 1/5 — 😔 *2024-05-18, version 3.3.1* Worked great the first year. Now Keep getting locked out and cant get in . Like one time a month i can even access my stuff . ### 1/5 — Bummed *2024-05-16, version 3.3.1* Used to be great but now I cant see most of my files. They are all gone. Something it wrong and no one answers support. ### 1/5 — DON’T WASTE YOUR MONEY!!! *2024-05-02, version 3.3.1* Worked great at first did the upgrades and now it’s constantly shutting down. Can’t login, support doesn’t answer emails, more than half the pictures and videos uploaded can’t been seen! Don’t waste your money! ### 1/5 — Help *2024-05-02, version 3.3.1* App has always worked great but now I’m locked out and no way to get a hold of anyone for help. Recover email screen just stays frozen. Lots of personal stuff now stuck in this app. ## Most praised reviews (10 highest-rated) ### 5/5 — Review- *2025-02-12, version 3.3.1* App works well, however I revived some pics I accidentally deleted then they disappeared! Can you tell me how to retrieve them? ### 5/5 — Just right for what I need *2024-11-05* Over the years I’ve taken photos of myself that I believe are beautiful. As an artist, and a person, I looked for an App where I could store my photos securely. No See You has provided me with a lot of options and I’ve used them for years. ### 5/5 — Awesome app *2024-06-06, version 3.3.1* No complaints ### 5/5 — I like *2024-05-28, version 3.3.1* Storage is great ### 5/5 — Great *2024-02-17, version 3.3.1* Love it ### 5/5 — Five stars *2024-01-26, version 3.3.1* Five stars for the best app ### 5/5 — your own safety vault *2023-12-20, version 3.3.1* it’s a great app to store your pictures and no one can see them, but your self,it’s very simple to use and store your personal information ### 5/5 — Great app - very useful for me *2023-12-06, version 3.3.0* Great app - very useful for me ### 5/5 — Great storage *2023-04-30* Great storage. Only issue is when you delete the app and reinstall it. All of your information is gone and no longer able to log in with your account information even when you signed up for the premium subscription ### 5/5 — Good *2023-01-16, version 3.1.0* Very good app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*