# Photo Moments – Your digital photos delivered — user reviews > 87 indexed App Store user reviews of Photo Moments by Zenfolio, rated 3.43/5 from 497 ratings. - Source: https://appshunter.io/ios/app/photo-moments-your-digital-photos-delivered/id960121028/reviews - App overview in markdown: https://appshunter.io/ios/app/photo-moments-your-digital-photos-delivered/id960121028.md - Rating breakdown: 5★ 229 · 4★ 63 · 3★ 33 · 2★ 39 · 1★ 133 ## What do users think of Photo Moments? Overall sentiment: negative **Pros** - 👍 Easy to use - 📱 Mobile-friendly - 💾 Convenient photo access **Cons** - 🐛 Frequent crashes and freezes - ⚠️ Unreliable performance - 🔌 Downloading issues - 🤔 Confusing user experience **Commonly reported bugs** - App not loading or opening - Photos not downloading properly - Compatibility issues with newer devices **Most requested features** - Improved app stability and reliability - Better photo management and download options - Seamless integration with Zenfolio account ## Newest reviews (20 of 87) ### 2/5 — Annoying App *2026-04-28, version 1.3.7* App has been downloaded for years and I still have to open from app store when I receive a link from the photographer. Super glitchy. I see other people's photos instead of mine. ### 2/5 — Needs to be updated *2025-09-19, version 1.3.7* Please update this app it would be also great if zenfolio had and app too ### 1/5 — I'm not sure what is app is for. *2024-03-02, version 1.3.7* I've sent it to clients and have tried to use it myself. When it opens it just shows a blank page that says to use the link provided by the photographer. There is no place to input a link or anything else. What are clients supposed to do? Zenfolio is really becoming unusable. The price keeps increasing, the website and apps are excruciatingly slow and unusable. I'm at a point where I am exploring other options. ### 1/5 — Terrible app! Doesn’t even open up *2024-01-03, version 1.3.7* I’ve had this app for about 5 years and I don’t think it’s ever updated. I had to delete it to try to install it again and it ended up not saving any of my albums. You’d think the app would be connected to an account so albums don’t get lost on the internet. Now I had my photographer send me the albums again and now the app won’t even open up !! ### 1/5 — Don’t use *2023-10-04, version 1.3.7* Horrible can’t get to download!! ### 1/5 — Photos didn’t save *2023-08-07, version 1.3.7* I downloaded my photos to this app 5 times before the link expired to be extra safe, and now I can’t access them. Beyond upset. ### 3/5 — Just okay… *2023-07-15, version 1.3.7* It’s great having the photos viewable in the app and being able to download them… however it’s slow and despite selecting to download all photos, only two thirds have actually downloaded. Also very annoyingly, the photos download completely out of order to that in the photographer’s album. ### 1/5 — Constant errors *2023-02-08, version 1.3.7* I’m having nothing but error messages with this app and so are my clients fix it please ### 1/5 — Site doesn’t work at all! *2023-01-30, version 1.3.7* So frustrating ~ I send this to my clients for easier phone usage to see their galleries and it doesn’t even work and it makes me look bad. When will they get a better app please ! ### 1/5 — GLITCHY APP *2023-01-04, version 1.3.7* Please fix this app as I am not able to save my wedding photos!!!!!!!! I click the download button and absolutely nothing happens. I don’t want to screenshot the picture because then they’ll be blurry. Fix this app so I use MY photos I ALREADY paid for ### 2/5 — Useful but not reliable *2022-12-30, version 1.3.7* An easy way to look at pictures - but very frustrating to use. Loading is bad, and button for downloading the pictures rarely works ### 3/5 — Good app if you didn’t have to delete often *2022-11-24, version 1.3.7* This app would be great if it would work better. You have to delete the app and lose the pictures you have on it after every few uploads. That’s annoying bc it works great when it does work. ### 1/5 — Awful *2022-11-06, version 1.3.7* I’m a little upset my photographer uses this app. The download option is horrible. I have no idea if it got all my pictures. It’s taken days and still not done. There are so many better options not sure why anyone would use this. Please fix your app. ### 1/5 — Complete Fail *2022-10-06, version 1.3.7* I’ve been trying for two days and my photos still aren’t loaded. All I see is “White Gold Photography” and my pictures are nowhere to be found. This is a complete and utter fail. ### 1/5 — Can we fix apple 13 pro bugs *2022-07-08, version 1.3.7* It doesn’t allow me to open my photos app easily. I have to go back to my email and continue opening app from app browser multiple times. Then sometimes it loads photos into my app. Need bug fixes and updates please. Awesome app when it works. 2022 update: I have clients that have been using this app for over 5 years. We need a serious update! ### 1/5 — The app has stopped working *2022-06-20, version 1.3.7* It used to work great. Now when you click on the link in the email it will not go to the app. Tried deleting and reinstall suggested by Zenfolio now it does nothing. This means upset clients and business lost. ### 1/5 — Opens someone else’s gallery *2022-04-17, version 1.3.7* I get another photographer’s gallery. I hope there is a fox soon ### 1/5 — Trash *2022-04-16, version 1.3.7* Can’t view photos. Really frustrating ### 1/5 — Garbage *2022-04-13, version 1.3.7* I’ve been using this app for 2 years now and up until now, I never had a problem! Now I can’t open any of my galleries. I have tried deleting, re-downloading and uploading all galleries again, turning my phone on and off again. Nope still works when it wants to and now I can’t open anything! Fix this crap! ### 1/5 — This app is trash *2022-02-21, version 1.3.7* Opens up and states you need to provide link provided by the photographer. Okay, but there is literally no way to leave that page or anywhere to add link. Nothing to tap. Can’t scroll. Can’t provide link or anything else for that matter. Total dud. Ugh. ## Most critical reviews (10 lowest-rated) ### 1/5 — App crashes every time you open *2026-06-10, version 1.3.7* App crashes every time you open ### 1/5 — HORRIBLE *2026-05-30, version 1.3.7* This app is horrible! I was looking at my daughters pictures, had to get out the app and tried to go back to finish looking at her pictures and was unable to see any of them. ### 1/5 — Won’t open with link *2025-11-24, version 1.3.7* Doesn’t do anything. Just stuck on page that says to use link. ### 1/5 — Not loading anymore *2025-07-22, version 1.3.7* Not loading ### 1/5 — App needs work *2025-06-05, version 1.3.7* You can’t access your pictures and had to delete the app and lost all my pictures. Needs the bugs worked out. To get a better rating. ### 1/5 — Won’t even let me do anything *2025-05-03, version 1.3.7* I downloaded it again and again. It will not open. It just said to use the link sent from photographer. Which I’ve tried over and over. Won’t give me options for anything else at all. ### 1/5 — Useless app *2024-10-12, version 1.3.7* App closes when you try to download the photos. Quite useless. Now I cannot download my NZ rafting photos. ### 1/5 — Terrible! *2024-09-27, version 1.3.7* I’ve honestly never seen a worse app ### 1/5 — No longer works *2024-08-16, version 1.3.7* I’ve used this for my business for years and now it has so many bugs that it just doesn’t work anymore which sadly means I’ll have to move my business elsewhere to another provider and I’m absolutely gutted! ### 1/5 — Zenfolio lost its North Star *2024-04-15, version 1.3.7* I’m still a Zenfolio customer. Have been one for more than a decade. But I’m now considering closing my account. Nothing works anymore (the App doesn’t show my pictures, the website has archived most of my galleries and I’m unable to restore them, prices have increased year after year unreasonably, performance is poor) as advertised. It’s really sad to see such a cool platform and company lose its former customer centric North Star. ## Most praised reviews (10 highest-rated) ### 5/5 — Works good for me *2020-07-17, version 1.3.7* I have enjoyed this app. It’s easy to look at pictures and save my favorites! It isn’t a fancy app, but it does what it needs to ### 5/5 — Une application formidable *2018-08-28, version 1.3.7* Pas besoin d’une version française pour avoir 5 étoiles ! L’anglais suffit! ### 5/5 — AWESOME APP!!!! *2018-04-29, version 1.3.7* This app has always worked great. Whoever gives it less than 5 stars doesn’t know what they are doing to be honest. ### 5/5 — Works for me *2018-02-23, version 1.3.7* I can download pictures with no problem idk why other ppl havin issues ### 5/5 — Mobile wedding album! :) *2017-07-11, version 1.3.5* I love having all of my wedding photos in an app on my phone, it is great to show everybody that asks :D the only downside is that photos aren't viewable offline, that would be a bonus :) apart from that a fab little app :) ### 5/5 — Great *2016-04-30, version 1.3.2* We love robins photos ### 5/5 — Clients love this *2015-12-09, version 1.3* My clients live having this app. Recent update means they can choose favourites and send that list to me. ### 4/5 — Working fine *2019-04-25, version 1.3.7* My wedding photographer gave us the option to few our photos through this app. It took a minute for it to get going once I tried to input the password, but it was fine after that. I love being able to have the photos so easily accessible! ### 4/5 — Finally! *2015-09-17, version 1.2* Thank you Zenfolio for creating a customer facing app for delivery. All my clients so far have had no issues with using the app, I still need to dig into its features more but so far so good. ### 4/5 — Première version intéressante *2015-06-02, version 1.0.1* Les fonctionnalités de bases sont pleinement fonctionnelles avec un interface simple. Il ne reste qu'à avoir la version française pour avoir la 5e étoile! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*