# Photo Vault: Secret Lock — user reviews

> 423 indexed App Store user reviews of Photo Vault by MPR MEDIA INC, rated 4.60/5 from 3,155 ratings.

- Source: https://appshunter.io/ios/app/photo-vault-secret-lock/id1356641196/reviews
- App overview in markdown: https://appshunter.io/ios/app/photo-vault-secret-lock/id1356641196.md
- Rating breakdown: 5★ 2,565 · 4★ 294 · 3★ 122 · 2★ 43 · 1★ 131

## What do users think of Photo Vault?

Overall sentiment: negative

**Pros**

- 🔒 Secure storage
- 👍 User-friendly interface
- 🚀 Efficient file management

**Cons**

- 🐛 Bugs and crashes
- 💰 Subscription model issues
- 🔍 Data migration problems

**Commonly reported bugs**

- Login and access issues
- File loss after updates
- Compatibility problems

**Most requested features**

- Decoy password option
- Batch photo/video import
- Improved video support

## Newest reviews (16 of 423)

### 2/5 — Nuvem

*2026-01-21*

Arquivos que vão pra nuvem
Não são transferidos de volta, não se consegue fazer o download deles, ou seja; se vc os deixou só no app, não confie, pois não os terá de volta

### 2/5 — Programm hängt sich auf

*2025-03-18*

In der vorherigen Version hing sich das Programm auf, wenn ich zum nächsten Video/Foto swipen wollte. Jetzt mit der Version 2.0.5 kommt es nicht mehr über den Startbildschirm mit den drehenden Zahnrädern hinaus. iphone 16 Pro, IOS 18.3.2.

### 2/5 — Pants

*2025-03-12, version 2.0.4*

The old app was awesome , this new version doesn’t boot up , customer services jus5 keep promising a new update which will solve the problem . All my data gone absolute trash

### 1/5 — App Update

*2025-02-20, version 2.0.3*

Lost all my pictures due to their recent and very botched app update.

### 2/5 — 앨범내 영상이 재생안됨

*2025-02-17*

업데이트 해도 안되는데 왜그런지요

### 1/5 — Nova atualização

*2025-02-11*

O aplicativo sempre foi muito bom, sem nenhum problema. PORÉM ESSA NOVA ATUALIZAÇÃO ESTÁ TUDO MUITO RUIM não consigo recuperar meus dados, o aplicativo não tem mais algumas funções … sem dúvidas as versões antigas são melhores.. está péssima essa nova atualização

### 1/5 — Update file migration

*2025-02-10, version 2.0.2*

Is anyone else having problems? Can no longer access files since this change. No response from developers??? More than a week. My files lost. App failing to open now. Shocking

### 1/5 — Após migração e atualização…….

*2025-02-10*

Ficou terrível , quando abre demora demais …. E sempre está dando erro , espero que consigam voltar o que era antigamente….. pq aí pelo menos consegue rodar .

### 1/5 — Sub required?  Bye bye!

*2025-02-10, version 2.0.2*

Used to be a great local file vault until latest update forces subscription plan to add a file to an album.  This app is now useless to me and I have to migrate off this app immediately.

### 2/5 — Really mixed bag

*2025-02-10, version 2.0.2*

Recent update now requires you to have an “account” which isn’t great but does allow apple login so at least you don’t have to share your real email and likely get spammed. Also, slideshow mode, although now having random as an option, doesn’t full-screen; you still get the home bar, date/time and battery/signal indicators which again, not great especially for a photo slideshow.

### 3/5 — 안켜져요

*2025-02-08*

시작 준비중입니다. 화면에서 진행이 안되는데 어떻게 해야할까요 ?

### 1/5 — Terrible customer service

*2025-02-06, version 2.0.1*

They recently updated the app and migrated the storage and it completely lost all my files. Despite repeated emails to them, they have not resolved this problem over a week later. I would not recommend trusting this app at the moment until they sort out the problems.

### 1/5 — Deleted

*2025-02-05*

Was a nice app before you were forced to sign up… 
Deleted the app now

### 2/5 — Falha após atualização, Bug na Migração

*2025-02-05*

Erro na migração de dados após atualização, e não abre mais o app.

### 1/5 — Unacceptable

*2025-02-03, version 2.0.1*

I’ve been using this app for 5 years with no issues, now it seems all of my files have been deleted it kept saying migrating files and kept crashing, now it says zero media available. What a complete waste of money I feel like I’ve been robbed. DO NOT DOWNLOAD THIS APP

### 1/5 — Perdi todos meus arquivos

*2025-02-03*

Esss app tem algum suporte ? pq perdi todos meus arquivos após essa atualização !!😡

## Most critical reviews (10 lowest-rated)

### 1/5 — Всё платно

*2026-01-01, version 2.0.10*

Всё требует подписки. Пользоваться приложением невозможно.

### 1/5 — Lost Photos

*2025-06-23, version 2.0.9*

***DO NOT PURCHASE***
This app is garbage, they did an upgrade and I lost all of my photos and they offered no assistance to recover!!!
 ***DO NOT PURCHASE***

### 1/5 — Полная лажа

*2025-04-09*

Не советую совсем, развод на деньги

**Developer response:** В чем развод? писать дичь в ревью - вот это полная лажа

### 1/5 — Все пропало

*2025-03-25*

После обновления, не приложение а черте что… грузится долго, половина функций не работает, стало вылетать при запуске. Разберитесь пожалуйста

**Developer response:** Обновитесь, все появится

### 1/5 — Broken

*2025-03-22, version 2.0.5*

All my videos vanished. doesn’t have the same quality of photos I uploaded, tried to download new update and now all my photos are gone….

### 1/5 — Perché trasferire i miei dati?

*2025-03-20, version 2.0.5*

Perché nell’istallare trasferite fa senza altra possibilità?

### 1/5 — Now forces purchase

*2025-03-18, version 2.0.5*

I have has this app for at least 3 years now and payed a one time fee. I recently logged onto the app and now it is forcing me to pay a monthly subscription.

### 1/5 — Update file migration and access problem

*2025-03-13, version 2.0.4*

Developers advise new update coming soon that will resolve problems but until it comes the app does not work.

### 1/5 — Era otimo e ficou péssimo

*2025-02-27*

O app era muito bom, rodava redondo. Inventaram de fazer uma atualização e ficou péssimo. Travando direto e vc não consegue mais exportar nada.

### 1/5 — Не работает

*2025-02-26*

Не запускается приложение после вашего обновления. Что делать?

## Most praised reviews (10 highest-rated)

### 5/5 — Fiz o backup e não veio minhas fotos

*2026-03-29*

Oque devo fazer pra restaurar minhas fotos paguei por um ano

### 5/5 — Aren13079

*2025-03-21, version 2.0.5*

Aren1919soseh

### 5/5 — Nik

*2025-03-20, version 2.0.5*

Bellissima

### 5/5 — Atualização travou

*2025-02-20, version 2.0.3*

Sempre isso, gostei e indiquei o app. Sempre paguei, há anos; assinatura anual. Hoje atualizou. Parou de funcionar. Não abre.

### 5/5 — Não consigo mais acessar minhas cotas

*2024-09-13*

Tive um problema com o app, tive que desinstalar e instalar de novo, e não consigo acessar minhas fotos preciso de ajuda.

### 5/5 — 광고가 있으나

*2024-06-14*

편리하고 심플하게 작동한다.

### 5/5 — Gabriel2024*

*2024-04-12, version 1.9.17*

Gabriel2024*

### 5/5 — This is really good berry happy able to sort thing out now

*2024-03-06, version 1.9.17*

Lovely!!

### 5/5 — Recovery

*2024-02-03, version 1.9.17*

This app is great I have been using it for years. However I noticed that the app was on my iPhone. I thought it was strange so I deleted one of them. Unfortunately it deleted both. So I downloaded it again, however none of the pictures are there. I had over 1000 photos of my business and completed. So in the app description it says I can recover the photos. So how do I recover everything?

### 5/5 — 파일정렬 수정부탁드립니다

*2023-10-24*

촤근파일이 맨 위로 위치하면 좋겠습니다 파일 신규 추가 후 폴더에 들어거면 맨 아래로 이동해야해서 불편합니다. 수정 부탁드립니다

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*