# Photobook: Photo Books & Gifts — user reviews > 457 indexed App Store user reviews of Photobook by Photobook Worldwide, rated 3.20/5 from 60 ratings. - Source: https://appshunter.io/ios/app/photobook-photo-books-and-gifts/id1183692363/reviews - App overview in markdown: https://appshunter.io/ios/app/photobook-photo-books-and-gifts/id1183692363.md - Rating breakdown: 5★ 22 · 4★ 11 · 3★ 6 · 2★ 1 · 1★ 20 ## What do users think of Photobook? Overall sentiment: mixed **Pros** - 👍 Easy-to-use interface and intuitive design - 🎨 Wide variety of customizable templates and layouts - 💰 Frequent promotional codes and discounts - 📦 Good product quality and paper material - 🚀 Fast delivery times (7-10 business days) - 🎁 Great for preserving memories affordably - 💬 Responsive customer support (when available) - 🖼️ High-quality photo printing in many cases **Cons** - 🐛 App crashes frequently and unstable - 📤 Photo upload failures and stuck uploads - 🌑 Printed photos appear darker than originals - ❌ Website and app don't sync or integrate - ⏱️ Inconsistent delivery times despite promises - 💬 Poor customer service responsiveness - 🔄 Photo order gets scrambled during printing - 💳 Vouchers only work on website OR app, not both - 📸 Limited photo editing capabilities in app - 🖼️ Photos get cropped incorrectly or heads cut off - 🚚 Expensive shipping fees - ⚠️ Quality control issues with final products - 🌍 Ships from Malaysia causing long delays and customs fees - 📱 App not optimized for iPad/tablets **Commonly reported bugs** - App crashes when selecting photos or opening - Upload stuck at various percentages (2%, 4%, 16%, 84%) - Payment processing errors and failed transactions - Order status shows 'Processing' even after delivery - Cannot add shipping address during checkout - Notification badges don't clear properly - App freezes when changing shipping methods - Photo upload fails with no error explanation - Blank white screen when opening app - Cannot click confirm/tick buttons on iPad - App crashes when editing cover design - Photos stretch or distort when uploading - Automatic photo duplication errors - Email verification loop issues - Cannot access projects created on other devices **Most requested features** - Sync projects between app and website seamlessly - Photo editing and enhancement tools within app - Ability to edit orders after payment - More book size options available in app - Dark mode for app interface - Better photo cropping and alignment controls - Offline editing capability - Access to Google Photos and other cloud services - Unified voucher system for app and website - Ability to delete projects from cart - Preview function before final checkout - Landscape view for iPad - More design customization options in app - Better notification management system ## Newest reviews (15 of 457) ### 2/5 — Website & App dont align *2026-01-16, version 2.112.2* I thought having to download the app makes it easier. Some promo only for Apps. Fine. But when you purchase thru website, you can’t edit or use the voucher using apps. And if you create a project in apps, you can’t edit it in website. So complicated. And they dont have help button and when you want to create a project because already bought vouchers, you can’t. Jeez. I prefer to use the other photo print brand. This prob first and last. ### 3/5 — App crashes *2025-11-12, version 2.112.1* Not really a review but when I updated the app, I can’t even open it. Closed down automatically. But seems to work if u delete and than reinstall. Photos uploaded here and on pc will it look the same in terms of quality? ### 4/5 — Easy to use but long waiting *2025-01-22, version 2.110.0* Nice and easy to use but really slow on delivery,I’ve been waiting for a month. ### 2/5 — Quality issue *2024-10-04, version 2.109.0* Although the app is easy to use and I like the free printing offers, the quality of prints is not there. The prints feel cheap. I reached out to the customer service but like some of the reviews said, they didn’t follow up. It’s a bummer… but I don’t recommend this. ### 1/5 — App does not work on iPad at all *2024-09-04, version 2.109.0* Some buttons in the app just cannot be clicked- like the very important tick and confirm button. Without being able to click on that button, there’s no way I can proceed with the order. I don’t even know why this app exists in the App Store ### 1/5 — App crashes *2024-07-18, version 2.107.1* I’m a return customer and I recently wanted to order a second photo book, only to discover that the app crashes every time I click on it. I have updated the most recent app version. Can you get it fixed? ### 1/5 — KHÔNG HUỲ ĐƯỢC ĐƠN *2024-05-19, version 2.106.2* Mình đặt lộn đơn muốn đặt lại nhưng không cho? Bộ app muốn ăn tiền khách à? ### 1/5 — The worst *2024-05-02, version 2.106.2* First of all, I cannot select the photos that I want, and add them where I want it. It wants to automatically set them up on one picture per page even though I have that feature turned off. Also, when I tap to edit it either the picture or the words it does not let me do it! It’s a very faulty app and needs a lot of work. It’s very frustrating when this can be done very quickly ### 1/5 — Defect *2024-04-23, version 2.106.2* There’s an obvious error in the front page of my hardcover book but they still sent it to me. Seriously? You should improve your quality control. They are even late with their delivery schedule. It took them 16 days to deliver my order when it should only be a maximum of 10 days. Really disappointing and frustrating. ### 1/5 — Double charged me free trial *2024-01-05, version 2.105.0* Slow app, the AI generated photos were ridiculously manmade and can fool no one. You will also end yo being the joke itself if you upload them to your social media. Don't recommend. ### 1/5 — Poor quality photos and atrocious customer service *2023-12-21, version 2.104.0* WARNING: DO NOT PRINT YOUR PHOTOS HERE! I recently ordered some photos from this company and was extremely disappointed with the quality of the prints. All of the photos arrived looking washed-out and some were even folded. When I reached out to their customer service team for assistance with a return or refund, I was met with atrocious service. The virtual chat was a complete disaster - I was met with silence as I requested to initiate a return/refund, and the chat ended due to inactivity. I have tried to reinitiate the chat a few times, but each time I was asked for all of the information again followed by the chat ending. This level of unprofessionalism is unacceptable and very frustrating. I strongly advise others to avoid using this company for photo printing. ### 1/5 — It’s a scam! Don’t use it! *2023-10-09, version 2.100.0* Terrible customer service. I bought vouchers that could be used for 3 books (60 pages each), but they charged me almost $200 more when I “checked out” with the vouchers! I ain’t even printing 60 pages for 2 of these books! I picked the right books as per the vouchers’ t&c. Scammer! Alert! ### 1/5 — Does not link with my account? *2023-09-01, version 2.99.0* I have been working on a photo book project on the desktop site, but downloaded the app thinking it would be easier to use. When I logged into my account on the app, there is no record of my project under my name. Guess I will keep working on it on the desktop. Not helpful. ### 2/5 — Should improve on colour *2023-08-17, version 2.99.0* Very fast delivery, ordered on 11 Aug delivered on 17 Aug but the quality wasn’t very good. All the pictures look greyish, like old photos… ### 1/5 — Delivery takes forever *2023-08-17, version 2.99.0* I ordered an item here and paid extra so it will be delivered fast. I did not receive the item and did not receive a refund. Already talked to the customer service every single day but they are just apologizing without stating what happened to the item. ## Most critical reviews (10 lowest-rated) ### 1/5 — App vớ vẩn *2025-12-25, version 2.112.1* Giải quyết vấn đề thì lâu mà còn bắt chuyển tiền ngay từ đầu:))))cứ như lừa đảo gần cả tháng rồi mà không thấy ship hàng hay có email về vận đơn, đừng ai tải mất tiền oan ### 1/5 — Useless app *2025-12-09, version 2.112.1* Downloaded the app to create a pho book - completely useless. The app keeps crashing, doesn’t upload picture correctly, takes forever to browse through the app. Impossible to use; recommend to use a different app. ### 1/5 — Be careful *2025-11-12, version 2.112.1* Mình đã đặt in ảnh, album, móc khóa và ly tại Photobook. Mình muốn chia sẻ để mọi người lưu ý: khi nhận sản phẩm, màu in thực tế rất tối so với hình hiển thị trên điện thoại. Mình đã liên hệ với bên hỗ trợ nhưng họ không chịu trách nhiệm cho vấn đề này. Dù mình đã chọn loại giấy tốt nhất, các tấm ảnh vẫn rất tối và khó nhìn rõ khuôn mặt. Mọi người nên cân nhắc kỹ trước khi đặt hàng.I ordered photo prints, an album, keychains, and mugs from Photobook. I’d like to share this as a caution: the printed colors are much darker than what appears on the phone screen. I contacted customer service, but they did not take responsibility for this issue. Even though I selected the best paper option, the photos came out very dark and faces are hard to see. Please be careful before placing your order. ### 1/5 — Layout order messed *2025-05-15, version 2.111.1* Why the order is not my photo album order, WHY?! The order is my journey memory day by day. But now the photo is in random order. Really bad!! ### 1/5 — Order matter *2025-04-26, version 2.111.1* Why are photos in the wrong order. Is it so complicated to take the frekin metadata and order chronologically? Do i want a photobook with pictures in wrong order? Of course not. Do you want 5 stars? Then learn chronology ffs. ### 1/5 — WORST PHOTO PRINTING EXPERIENCE *2025-04-12, version 2.111.1* Ordered hundred plus pieces of photo printing service and the outcome was the worst thing ever in my life so far. All the photos printed were so poor in quality with all the human faces dark like coal and the sunny sceneries turning gloomy like the end of the world. Tried to print the same photos using another photo printing company (Lifebuuk) and the outcome was statisfactory with minimal discrepancy. This is totally considered cheating on customers . Really disappointed and will never order from this company again. Thank you, Next! ### 1/5 — Unsatisfied *2025-02-16, version 2.110.0* I tried using the App first on the free prints and paid for the extra prints plus the shipping fee. They said it would take 5-10 business days but now its been almost a month and there’s no delivery yet, my order is still being processed, even after reaching out to their customer service which by the way took a very long time to reply. If i hadnt reached out, i would never find out that the materials that i requested wasn’t available, and they had no idea when they will restock. Until now i still haven’t received my order. I will definitely think twice making an prder here again. Or maybe they just treat people with cheap orders like that. i dunno. Anyways, the experience was bad. ### 1/5 — Bad bad bad *2024-11-28, version 2.109.0* Don't get the super rush shipping. It would still take them forever to ship it. And the customer service Cams does not reply at all. ### 1/5 — The Worst Photo Book Service *2024-10-19, version 2.109.0* Choose the design service and chat the the customer service say will email us, end up no received the design and shipping already, don’t know is app issue or what I saw on the website is able to review 3 time one, but end up I use application to purchase then there was show can’t edit and review. ### 1/5 — Really Frustrated *2024-09-14, version 2.109.0* A friend was able to create what was a really nice book. Decided to try. Not a good experience. Not at all intuitive, app keeps asking over and over to do a function and even when by a miracle you get something resembling photo pages it disappears. Went to Popsa and created a 59 pg, 200 pics book in an afternoon. ## Most praised reviews (10 highest-rated) ### 5/5 — ☺️ *2026-01-27, version 2.112.2* Been discovered this app last pandemic and I enjoyed doing my own photobook using this app. Super happy with the quality of your books and proven that it will last for years. ### 5/5 — ref7nj4uei55r8h6th *2025-01-21, version 2.110.0* ใส่โค้ดแนะนำเพื่อนเพื่อ รับของฟรีค่ะ ref7nj4uei55r8h6th ### 5/5 — Tuyệt vời *2024-08-14, version 2.107.1* Sản phẩm in của app rất đẹp, hình ảnh rõ ràng, giao hàng khoảng 7-10 ngày là tới. App còn cho nhiều voucher giảm giá. ### 5/5 — . *2023-11-29, version 2.103.0* hỗ trợ cực nhiệt tình ### 5/5 — Great Quality Prints *2023-08-16, version 2.99.0* I’ve been using the Photobook app for a while now, and I must say, it’s become an essential tool for preserving and sharing my cherished memories. One of the standout features is the extensive collection of customizable layouts and templates. I love how I can effortlessly arrange my photos, add captions, and experiment with different designs to create a unique photobook every time. From the moment I received my first photobook order, I was so happy to see the attention to detail and clarity of the prints. ### 5/5 — My first purchase & more *2023-08-04, version 2.98.0* I have my first Photobook purchase way back 2013 yata yun and I am very happy to edit and layout our wedding photos according to what i like. It’s hardbound and very practical lang din yung presyo. I highly recommend having your photos printed by them. Meron na din sila pang wall decor or home decor ideas, nakakatuwa naman that’s why i only print photos with them. 💙👩‍👦👨‍👧‍👧 ### 5/5 — PhotobookTh *2023-08-01, version 2.98.0* Thank you PhotobookTh 🥰 Love it 😍 ### 5/5 — Good customer service *2023-04-24, version 2.96.5* Good customer service ### 5/5 — Chất lượng dịch vụ *2022-12-13, version 2.93.0* Lúc đầu mình chưa biết dùng nhưng khi được các bạn nhân viên tư vấn mình đã biết cách canh hình ảnh để in ra không bị mất chi tiết Các bạn rất tận tình hướng dẫn. Mình rất thích sự phục vụ như vậy Chất lượng ảnh in ra rất đẹp, hơn mình tưởng tượng rất nhiều ### 5/5 — App rất ok *2022-11-18, version 2.93.0* Hình in đẹp chất lượng --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*