# Photobox: Photo Books & Prints — user reviews > 91 indexed App Store user reviews of Photobox by Photobox, rated 4.70/5 from 124,077 ratings. - Source: https://appshunter.io/ios/app/photobox-photo-books-and-prints/id574408353/reviews - App overview in markdown: https://appshunter.io/ios/app/photobox-photo-books-and-prints/id574408353.md ## Newest reviews (20 of 91) ### 2/5 — Poor performance *2026-08-30, version 256* App doesn’t handle all available options - directs you to the website inside the app. Select lots of photos, press the tick, nothing happens. When the phone screen locks, all selections lost and back to the main home page. This is meant to be an app for uploading lots of photos to print, but it doesn’t seem to be able to handle uploading photos. ### 4/5 — Can’t type text *2025-11-30, version 237* I have just created my first book on Photobox using the app and I was really pleased with it. So I have started my next book, but suddenly the app won’t let me type on my iPad. The keyboard simply doesn’t come up. It’s fine on my iPhone but I’d prefer to use the iPad as it’s bigger! I deleted and reinstalled the app but now can’t log back in as the keyboard won’t appear even on the log in page. Frustrating and a shame after the first book went so well. ### 3/5 — Awaiting photobook *2025-11-28, version 237* I rushed to get the Black Friday deal, it said the deadline was midnight on Thursday, and I now see it’s been extended for the weekend- just as others had advised was probably the case! I obviously wanted the 30-70% off, so got it done midnight yesterday. Accidently duplicated on a picture but hey! The price for my book quoted £17 incl a gloss finish, and I went with the 2nd book for 50% option and £5.99 delivery. Not sure how it’s come up to £37??? Again, I rushed it so that I could get the “limited” offer. Paid for standard delivery so they’re due in 6/7 working days. Await…. ### 2/5 — Can’t use app to create *2025-11-24, version 236* I started building a calendar on desktop and wanted to carry on building it on mobile, but there doesn’t seem to be a way to add images to the calendar. Literally all I can use the app for is uploading images, which I can then add to the calendar on desktop. ### 3/5 — Review *2025-09-13, version 231* I really want u to add so u can design a phone case! ### 2/5 — A terrible app *2025-05-20, version 222* Adding pictures to a project then not really knowing how many you’ve got, then having to add separate bits to a basket? Garbage ### 1/5 — Not sure *2025-02-26, version 216* Not sure what to write here! Thanks ### 1/5 — Really frustrating *2025-02-16, version 216* Trying to use on my iPad but the app insists on staying portrait when the iPad stands landscape. If I go online I can make photo books but in the app that allegedly has more options etc I am stuck holding the iPad as if it’s a giant phone. Too annoying to bother ### 1/5 — Terrible *2025-01-19, version 214* Can’t use photos in the Photobox album. Cant edit collages, can’t select format. ### 1/5 — So gutted they deleted all my app creations *2025-01-11, version 213.1* This is the first time I’ve ever reviewed an app and I’ve taken the time to share how shocked I was that photobox would delete their customer’s creations and albums. I’ve spent hundreds of pounds over the years on many creations that I absolutely cherish and would never have looked for another photobook app if it weren’t for this change. Do you hate your customers? It really doesn’t feel like anyone thought this through properly… ### 1/5 — Too fiddly *2025-01-10, version 213.1* All I want to do is print photos off my phone, but the app is terrible. I should be able to access my saved albums and then print directly from these. I uploaded photos, then to buy items I had to upload again and do this one at a time for A4! I just gave up! Still haven’t figured out the best method to print my photos. I will be trying another service. ### 3/5 — New interface is infuriating *2025-01-03, version 213.1* I used to love this app for making photo books. But the recent update has taken away all of the good features. Now you have to create everything on the webpage. I’ve lost any control over layout - you used to be able to browse layouts, now you can only “shuffle images” and hope for the best. They have also removed the ability to easily swap picture placements by dragging and dropping. Now you have to go through a long winded “replace” process, only for the generated layouts to keep the photos in the order they were before. You also need to upload all photos on your account before you’re able to make a photobook, whereas before you could add straight from the camera roll without the added step. The quality of the books doesn’t appear to have changed - so that is a bonus. But the lack of control I have to layouts is enough for me to look for another photo app ### 1/5 — What happened? *2025-01-02, version 213.1* I’ve been using Photobox for some time now, every year I’ll make our family calendar. The new changes made my job soo much harder using the app or website it was very frustrating. ### 1/5 — App no longer works *2024-12-31, version 213.1* Have used the app yearly to create photo books and always found it very easy with a great end product. Now, this year, the app appears to no longer work as an in app editor - can’t edit layout or designs in the app and it redirects to a basic web page with terrible functionality. Therefore not able to create photobooks. Will order elsewhere ### 1/5 — Ridiculous!! *2024-12-29, version 213.1* Wish I could give it no stars In simple terms: Awful communication Awful shipping Awful tracking of packages Please make sure if you ever do buy from them order way in advance otherwise they they will just disappoint. ### 1/5 — Keeps coming up with problems *2024-12-20, version 213.1* I’ve tried to create a calendar six times but keeps coming back with a screen telling me there’s problems, lost faith in the app moving on to another company ### 1/5 — Bad quality books *2024-12-12, version 212* I used Albelli for over 15 years and I was in love with the quality of the photo albums. Unfortunately it was acquired by Photobox and the quality is so bad. I ordered two photo books and they are both just not good. I’m going to have to find another company. ### 1/5 — iPad screen rotation not working *2024-12-10, version 212* Cannot change the orientation of my screen as it's fixed on portrait but I'm using an Apple Magic Keyboard- Apple advised it's not them it's the app developer's issue they need to update ### 3/5 — Use every year - app has gone backwards *2024-12-08, version 212* Love Photobox and used to love the app but the functionality has gone backwards. You used to be able to do multiple backgrounds and choose themes on the app on your phone, this year the app is very basic and buggy. I’ve ordered photo books and a calendar and could only get block background colours as an option. Bring back the themes! Designing a mug is so tricky on your phone I’ve given up… go back to 2022 functionality! It was much better!!! ### 1/5 — You broke it *2024-11-20, version 211* What happened? I’ve used Photobox every year to make albums for grandparents. Loved the auto-cropping and full bleed options. All gone or very not obviously available. Seems to be a web-app now rather than native? Cost cutting at the expense of user experience? Unfortunately, it’s now also at the expense of actual orders. I’m off elsewhere until you’ve sorted it out. ## Most critical reviews (10 lowest-rated) ### 1/5 — Avoid *2026-06-08, version 250.1* Avoid at all costs paid for a premium delivery and haven’t even shipped after a week! ### 1/5 — Crashes *2026-03-13, version 244* Don’t try and print off a few months of photos , after you have selected over 100 it just suddenly crashes and you have to start again don’t bother ### 1/5 — Hate this app! *2025-12-20, version 238* Gate this app, totally unintuitive ### 1/5 — Photo upload failure *2025-12-20, version 238* Used Photobox for years, but this time I’m unable to upload any photos on the app. Spent 3 hours trying. Rebooted mobile and deleted app and still not working. At the point now that I’m going to have to go somewhere else. Shame! ### 1/5 — Takes too long *2025-12-17, version 238* It takes way too long to upload pictures, it takes an hour and half to load not even half the pictures. ### 1/5 — Won’t let me sign in *2025-12-09, version 238* Each time I download the app it won’t let me sign in , keeps saying error ### 1/5 — Very unreliable *2025-11-20, version 236* Last 2 orders have both gone awol - mainly down to them using evri - contacted photobox but they were useless & just didn't seem interested in trying to locate the parcel. ### 1/5 — Rubbish app *2025-08-01, version 228* I’ve used Photobox for years, but the app is atrocious. Choose a product (I wanted a poster print of a photo I’d already uploaded) and it directs you to upload it again. Choose the photo and all you can do with it is download, copy to album or delete. Why?? My last order arrived with one print half copied over the other. Sadly, avoid. ### 1/5 — order never arrived *2025-04-18, version 221* want my fiver back you greedy slag ### 1/5 — Just use the website *2025-03-17, version 218* The app runs into issues every time I try to upload photos for prints. It will allow me to meticulously select over 200 photos and save the project. But it won’t allow me to ‘upload’ and purchase. This ‘project’ however saved, cannot be accessed via the website. Overall 0/10, waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Good customer service *2024-07-29, version 202* They helped me resolve an issue. ### 5/5 — Photo rétro *2024-02-26* Jolie qualité de photo , joli rendu ### 5/5 — Erin’s Prom *2023-10-19* Made the purchase, rang the next day to cancel because I found some more photos I wanted to add. I was immediately given a credit for both the book and postage. I re-did the photo book two days later, when I was ready to order I noticed I had only been credited with the postage. I rang Photobox and following a short conversation it became apparent I had used the app rather than chrome, no problem the very helpful man on the other end of the phone quickly made the conversion and hey presto I was credited for the full amount as well as the postage. Success! I will certainly be using Photobox in the future and I am only too happy to spread the word! **Developer response:** Hello, thank you so much for your feedback. I am delighted that we were able to help you with all your queries. If you had mentioned the name of the agent then I would have passed your feedback on. I will however mention it. Kind regards Susanne ### 5/5 — Rapidité *2023-06-24* Rapide et facile de téléchargement ! ### 5/5 — Parfaitement parfait ! *2023-06-13* Un plaisir de faire ses créations, tout est très intuitif, l’application est super bien faite, tout est fait pour vous faciliter le travail tout en laissant place à votre créativité. Les prix varient selon les envies mais il y en a pour tous les budgets ! Inscription rapide ! Paiement rapide et sécurisé. J’attends de voir pour les délais de livraison, et le résultat final de ce que j’ai commandé, mais franchement je n’ai aucun doutes sur la qualité !! ### 5/5 — Très pratique *2023-05-02* Quand on crée un livre photo j’aimerai pouvoir quand j’ajoute une photo depuis une page voir combien de page sans photo il me reste pour pouvoir sélectionner d’autres photos dans la même fenêtre de sélection ### 5/5 — Très contente *2023-03-18* Simple et efficace, rapport qualité prix imbattable ### 5/5 — Rapport qualité prix *2023-02-01* J’utilise Photobox depuis 2007, albums tirages de qualité… j’ai de nombreux albums et la qualité est toujours intactes. ### 5/5 — Poor communication *2023-01-11* I’ve ordered from Photobox 23 December 2022 for a Christmas gift. The estimated delivery was 29 December, but unfortunately it wasn’t delivered then. I’ve contacted them and one of the agent issued me a refund on top of that he said if I could let him know how much is the fastest courier. When I get back on the chat he was offline so I need to wait for another agent. Then spoken to another one and she said I just need to wait before re-ordering as the parcels on it’s way anyways. I waited, then I contacted them again today 11 January 2023, spoken to another agent. He advised me that there’s been a miscommunication, my parcels been cancelled and therefore I just need to reorder. My items been delayed for nearly a month. I just needed up paying for a priority for the courier. Not recommended at all. ### 5/5 — Difficulté à payer *2022-11-27* Amélioration du temps de chargement mais un problème de paiement Je n ai pas pu payer avec ma carte --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*