# PhotoFix: Expert Retouchify — user reviews > 259 indexed App Store user reviews of PhotoFix by Retouchit LLC, rated 4.34/5 from 135 ratings. - Source: https://appshunter.io/ios/app/photofix-expert-retouchify/id960124608/reviews - App overview in markdown: https://appshunter.io/ios/app/photofix-expert-retouchify/id960124608.md - Rating breakdown: 5★ 105 · 4★ 8 · 3★ 2 · 2★ 3 · 1★ 17 ## What do users think of PhotoFix? Overall sentiment: mixed **Pros** - 🚀 Efficient editing - 👍 Professional results - 💡 Convenient photo retouching - 🤩 Amazing app - ⚡ Quick turnaround **Cons** - 🐛 Inconsistent quality - 🤔 Overpriced - 🙄 Mandatory payments - 😡 Poor customer service - 🤯 Unresponsive support **Commonly reported bugs** - Photos not getting edited as requested - Disappearing orders - Inability to upload photos - App crashing or freezing **Most requested features** - Option to choose preferred editor - Faster processing times - Ability to communicate with editors - Refund policy for unsatisfactory results ## Newest reviews (12 of 259) ### 2/5 — TAKES LONGER THAN 2 HOURS AS STATED *2023-08-24, version 2.9.5* They promise your edit completed in 2 hours I have now been waiting for 7 hours and my edit says “in process” If there is a problem with your paid edit you have no way to get it corrected You can message the Designer but they will NOT respond so hope your edit is correct the first time around There is NO Customer Service Filled out their online form 3 times and NO reply ### 5/5 — Disappointed this time *2023-04-22, version 2.9.5* I have alway had a good experience with this app. Always satisfied. But this time I sent in an over exposed photo. Very self explanatory. However when I got it back, there was one line across the face. That’s it. I am going to try to use the more expensive option to see if that makes a difference. But I shouldn’t have to do that. ### 5/5 — Professional and top notch quality! *2023-03-31* I just submitted few of my photos and when I received them back, I was simply amazed at how stunning they looked! The quality of the edits was absolutely top-notch and exceeded my expectations in every way. I could not be happier with the results. One of the things I loved most about using Retouchify was that their editors really cared about making sure that I was completely happy with the final result. They were incredibly patient and willing to make any changes I requested, no matter how small. Thank you! ### 5/5 — Best app I have ever used *2022-12-01, version 2.9.4* I have been using this app for years!!! The best app ever!!! ### 2/5 — Doesn’t work anymore *2022-11-22, version 2.9.4* Same as the previous review. I have pending photos, and whenever I press sync, it says send through email. Never works and I waded 9$ on nothing. Is it a bug? What’s going on :( ### 3/5 — Can’t get in touch *2022-11-15, version 2.9.4* I love using this app but every time I have an issue if I pay for something and my order doesn’t go through and they tell me to send via email and then I try to email them the confirmation number of my order so they could send it to me i get no response. I email like 100 times and nobody ever responds they don’t have a number, I go to the website and use the contact option from the website and I still get no response. I have like three orders that I paid for that I’ve never gotten. ### 3/5 — Recent grandson photo *2022-08-29, version 2.9.4* I tried to use all the tools available to me on my iPhone 11, but to no avail , this was an express order but I expected better results from a professional ! I love your app ! I have always been very pleased by the results. ### 5/5 — Amazing *2022-08-14, version 2.9.4* This is my favorite app they always respond so quickly. Thank you ### 5/5 — Been using for a year now *2022-05-07, version 2.9.4* I have never had a bad review out of all the pictures I send to them. They are fast and the results are awesome!! ### 5/5 — Excellent app! *2022-04-02, version 2.9.4* It is the best in photo retouching applications !!! ### 5/5 — Miracle *2022-04-01, version 2.9.4* I always have them fix my double chin! They are amazing! ### 5/5 — Expert!!! *2022-03-02, version 2.9.4* She is amazing everything I’ve asked for husband 100% excellent ## Most critical reviews (10 lowest-rated) ### 1/5 — What happened? *2025-06-29, version 2.9.7* I have had back to back poor experiences and my money was not returned after 2 submissions that had no correlation/changes made. ### 1/5 — Disappointed *2025-02-18, version 2.9.6* I’ve used for several years and have been happy with results however my last 2 results were horrible. I can’t believe they even returned them to me looking like they did. I can’t use the pictures and they won’t fix or respond. Very disappointed and disgusted. ### 1/5 — Last update *2023-07-16, version 2.9.5* This picture was not corrected at all. Usually line sagging in the neck area are smoothed, not this time. I am not happy. I did not see an update at all. Paid for nothing ### 1/5 — Dissatisfied *2023-06-13, version 2.9.5* I hate the fact that the artist can do pictures in 5 minutes ALL WRONG ! &. Theres no way to get your money back or a do over: ### 1/5 — Waste of time *2022-12-17, version 2.9.4* Don't waste your time. Everything you touch you will have to pay. ### 1/5 — Over 700 hours and no support *2022-12-11, version 2.9.4* I submitted my photo about a month ago, and when I open the app it still shows it’s being worked on. I sent a question to support about a week ago with no response to see if they can tell me a date. I can understand a mistake by the retoucher person, but no help from support?? I at least want to access my instructions so I can send elsewhere. I don’t recall the picture it’s been so long. ### 1/5 — NOT GOOD *2022-11-30, version 2.9.4* 0 stars send them a picture to complete for me. Didn’t like it so I message the person that was assigned to it. 3 messages were sent and no response. ### 1/5 — Waste of money *2022-04-07, version 2.9.4* Very disappointed, hardly ever get what I ask for ### 1/5 — Horrible job and took forever *2022-01-25, version 2.9.4* Not satisfied at all ### 1/5 — Fraud *2021-09-24, version 2.9.3* How come u ask people to download but then when using it, everything would be charged? Please! Stop scamming! Be honest when doing business ## Most praised reviews (10 highest-rated) ### 5/5 — Absolutely worth keeping in your back pocket! *2025-12-30, version 2.9.7* This is a fantastic app! I tried AI, photo apps, and Adobe to fix closed eyes in a family photo when I remembered this app that has a real expert retouch the photo! It was worth uploading and waiting with instructions in the notes for them. Well worth the small fee especially after everything else failed and would have taken much too long to learn myself. The other apps couldn’t do what an experienced editor could they kept trying to replace the eyes with a very unnatural look. ### 5/5 — Efficient! *2025-10-16, version 2.9.7* Have been using it for a while now and it is very helpful for photo lovers like me who don’t have the talent 😛 ### 5/5 — 100 Stars! *2025-03-13, version 2.9.7* This app is life changing! Request Olya in your description notes! From someone photobombing to the wind blowing my hair into the air , they really know how to make things natural and perfect here at retouchify. The process is a steal for each picture! 4k quality! ### 5/5 — Awesome *2024-09-09, version 2.9.5* She always does as requested and looks natural and nice! ### 5/5 — Great work! *2024-05-28, version 2.9.5* I’ve never been disappointed by a photo that’s been returned. ### 5/5 — Great service *2023-11-28, version 2.9.5* Prompt, professional service. Well done! ### 5/5 — Top notch editing *2023-09-18, version 2.9.5* I’ve submitted a few photos over the years and they always do a great job. I will continue to use them when needed! Awesome work!! ### 5/5 — Amazing App *2023-06-30, version 2.9.5* I really love this App, the photos always come back edited, exactly as I have asked for If for any reason the phots isn’t showing the changes you required, they will email you the edited photo instead It’s a shame a few of the older editors like Olga and Leo and a few others are not as available as the newer ones, because their editing was flawless Very happy 😊 ### 5/5 — My pic *2023-05-17* Awesome job. You guys did more than I could ask. ### 5/5 — Très bien *2023-05-16, version 2.9.5* Très bonne application qui permet pour une petite somme d’obtenir des photos parfaitement retouchées par un professionnel. Attention à ne pas oubliez de donner le % de correction pour chaque demande !!! C’est souvent ce qui fait qu’on a l’impression que rien n’a été fait ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*