# Photos Backup for Synology — user reviews > 125 indexed App Store user reviews of Photos Backup for Synology by Sonar Workshop, rated 4.80/5 from 624 ratings. - Source: https://appshunter.io/ios/app/photos-backup-for-synology/id997253422/reviews - App overview in markdown: https://appshunter.io/ios/app/photos-backup-for-synology/id997253422.md - Rating breakdown: 5★ 552 · 4★ 48 · 3★ 15 · 2★ 1 · 1★ 8 ## What do users think of Photos Backup for Synology? Overall sentiment: positive **Pros** - 👍 Easy to use and intuitive interface - 🚀 Fast backup speeds compared to alternatives - 💾 Comprehensive backup options and settings - 📁 Preserves album structure and organization - 🎯 Reliable and consistent performance - 🔧 Responsive developer support - ⚡ Efficient file transfer process - 🛡️ Secure backup to personal NAS **Cons** - 💰 High subscription costs relative to functionality - 🚫 Cannot run in background on iOS - ⏱️ App stops when switching screens - 🔄 No automatic sync capability - 🐛 Connection setup can be confusing - ❌ Not official Synology app - 📍 Metadata not fully preserved (location data) - 🔐 Multi-factor authentication causes issues **Commonly reported bugs** - App crashes when changing folder location - iOS 13 compatibility issues with HEIF to JPG conversion - Live Photos exported as .mov only without image file - Connection timeout errors - Invalid path errors during backup - App freezes on multi-factor authentication loop - Backup pauses every 30 photos requiring user input - Auto-backup not triggering on location changes **Most requested features** - Auto-delete photos after backup - Background operation capability - Automatic sync instead of manual backup - NAS discovery/search feature - Full metadata preservation including location data - Family sharing support for paid version - Landscape mode for iPad - Resume capability without app in foreground ## Newest reviews (16 of 125) ### 2/5 — Family share not work *2026-02-15, version 8.18* I bought the app, I was impressed how well it was designed. But it stopped working after recent update. Backup appeared to be complete but no file is saved to the NAS. Also family share does not work. ### 2/5 — Stabil, aber fängt nach Abbruch immer neu an *2025-07-24, version 7.32* zuerst war ich begeistert von der Software, dass sie stabil meine Bilder auf die Synology sichert. Mein Tablet sperrt sich nach einiger Zeit automatisch danach bricht der Sync ab.. Was mich nun extrem stört, ist das bei erneutem Staaten das Back-up immer wieder von vorne los läuft und natürlich dann irgendwann wieder abbricht. Beim einfachsten Kopierprogramm gibt es die Option, beim Abbruch an der vorherigen Stelle weiter zu machen. Bei dieser Software nicht, diese fängt immer wieder von vorne an. Dafür sind mir 3 Euro im Monat zu viel Geld. ### 4/5 — Great app, needs better documentation *2025-01-29, version 6.24* The app is doing the things perfectly and it creates the sub folders exactly how I need them. Very flexible. Missing a better documentation of the options. On the Mac app, the documentation is missing completely! ### 4/5 — This works great!! *2024-06-25* This is the exact software I would write to do this job. All the options I needed and it’s super fast. Apple gives you little option to download your own pictures. I like diskstation software but this app is even better than DS stuff. Copied about 129GB in 8 hours. Much faster than apple or Google. About 32 items a minute. **Developer response:** We're so glad you're enjoying our app! Thank you very much for your comment and appreciation. ### 5/5 — Easy!! *2024-05-31, version 6.21* It works well! ### 5/5 — Just works *2024-05-01, version 6.19* Great functionality and works reliably, always. Excellent range of options and super easy to set up. Brilliant. ### 5/5 — Finally: backing up or synchronising *2024-04-08, version 6.19* I discovered this app just a few days ago - and I was thrilled. It only takes a short time to set the desired parameters. Then I missed the synchronisation. It's hard to believe, but the April update delivered exactly that. Now the app is perfect. Many thanks to the developers! ### 5/5 — My Search is over. *2024-03-10, version 6.18* This program is flawless. I have been searching for weeks and weeks different apps different programs to find a program that will back up the ALBUMS and FOLDERS containing the photographs created on my iPhone perfectly. I cannot emphasise enough, how good this program is because it we’ll backup all your albums, including the pictures inside the album, a brilliant package. That’s Synology for you. ### 4/5 — Nearly perfect *2024-01-13, version 6.18* App is very intuitive, logically structured and works reliably. The partially functioning auto-backup is a problem with the OS and not the app. In my opinion, the best app of this type in the AppStore, but the price is very high. I also miss the integration in Shortcuts. One star deduction due to these two factors. ### 5/5 — DDNS/IP *2023-12-24, version 6.18* Great app, found its loads quicker not using the quickconnect name and going direct over IP. ### 3/5 — Not official synology app *2023-12-03* I haven’t used it but this app require payment and I had to look into it before start using it. It’s not a official synology app. I have not used this app so can’t make any comments. **Developer response:** A free trial is available and we invite you to experience our app's ultimate photo backup solution. ### 5/5 — Good Clean Interface *2023-11-29, version 6.17* I like the clean interface of the app and it does exactly what I want: uploading my photos to my NAS and creating Folders from Albums. BUT: background upload does not work. And this is NOT an iOS issue. PhotoSync CAN do it perfectly (although I don’t like their cluttered UI and target chaos). So please bring proper background upload. ### 5/5 — Top App zum Sichern von Fotos und Videos aus der iCloud *2023-09-06, version 6.12* Die App hat mich wirklich begeistert. Sie hat meine iCloud Foto Sammlung mit über 60.000 Bildern und Videos perfekt in der DS NAS gesichert. Und das sogar mit Namen der Fotoalben. Dauert aufgrund der Datenmenge zwar etwas länger, aber es gab kaum Abbrüche oder Fehler. Aus meiner Sicht wirklich beeindruckend und nur zu empfehlen. Für mich war sie ihr Geld wert. ### 5/5 — App top per back up foto e video con Nas Synology *2023-08-06, version 6.01* Fatta bene ed utile per back up diretto su Nas Synology ### 5/5 — Great App! *2023-07-14, version 6.01* Absolutely recommendable ### 5/5 — Worth every penny *2023-07-05, version 6.01* Much better than official synology app, that’s it. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app crashes during album synchronization *2025-07-09, version 7.30* Unfortunately, the app is not usable. Although images are sent to the NAS, the app crashes as soon as the album synchronization starts. No purchase recommendation! ### 1/5 — Le moindre réglage est payant *2025-05-19* Décevant **Developer response:** Merci pour vos commentaires. Nous sommes conscients de ce que vous pensez du coût des ajustements. Nous avons conçu ces fonctionnalités pour vous faire gagner du temps à long terme. Si vous estimez que certains ajustements sont coûteux, nous serions ravis de vous aider à explorer d'autres fonctionnalités ou solutions dans l'application qui pourraient mieux répondre à vos besoins. N'hésitez pas à nous contacter directement pour que nous puissions vous aider. ### 1/5 — Doppelt Zahlen ist neue Mode *2024-06-07, version 6.23* App vor Jahren gekauft und plötzlich will man zusätzlich nochmal 45,- für eine Lifetime Version, die man vor Jahren schon einmal gekauft hat. Statt eine neue App raus zu bringen und den Nutzern die alten Funktionen zu lassen wird einfach vom Entwickler das Produkt geändert! Hier frisst Hirn! Solche Entwickler müsste man verbieten. Damals hatte man für das Geld auch schon Probleme, vielleicht hätte man da ja mal überdenken können, ob man da nicht erstmal in der Bringschuld ist und man denen als Wiedergutmachung Lifetime geschenkt hätte, aber zum Glück gibt es ja diese hier absolut unberechtigte Gier nach Geld… Abzocker… Punkt aus Ende ### 1/5 — Will it restore albums and shared albums? *2023-09-06, version 6.12* Backing up photos individually is okay. But can it restore to their original albums and shared albums with all metadata intact? ### 1/5 — Zu Teuer *2023-02-11, version 5.62* Funktioniert aber 60€ für die Lifetime Version ist viel zu teuer für eine Bilderbackup App Vor 4 Jahren hat es noch nicht soviel gekostet. ### 1/5 — Abbruch *2022-08-12, version 5.56* Alle 100 Bilder wird das Backup abgebrochen. Läuft nicht stabil runter obwohl ich die automatische Sperre auf nie gesetzt habe !? ### 1/5 — Nicht wirklich zu gebrauchen *2021-12-30, version 5.06* Leider bricht ständig die Hintergrund Aktualisierung ab. Hab es auch diverse Male neu installiert, oder auf einem anderen iPhone installiert. Die Synchronisation fängt an, und bricht dann irgendwann einfach ab. Autobackup funktioniert auch nicht . Für meinen Einsatz absolut nichts zu gebrauchen, 3 Euro in den Sand gesetzt.. ### 1/5 — Ständige Unterbrechungen *2021-11-14, version 5.04* Kann die hohen Bewertungen überhaupt nicht nachvollziehen (sind wohl gekauft). Es unterbricht laufend die Updates, um für ein Upgrade zu werben, welches auf meinem iPad gar nicht läuft (höhere iOS-Version erforderlich). Schade, da wäre mehr drin gewesen :-( ### 1/5 — 將官方上傳功能拿來盈利 *2020-12-22, version 4.20* 無法把全部相片上傳，需要一張張的按上傳 一切都過於陽春 移除後記得改登入資料 ### 1/5 — Zero Sterne. Abzocke *2020-10-16, version 4.04* Zero Sternen. Laut Entwickler ist Familienfreigabe. Ist aber nicht. Läuft auf einen Account und dann ist vorbei. Für jeder andere Familien Mitglieder muss zahlen. Habe auch Mail geschrieben kommt aber keine Antwort. Ein Stern ist zu viel ## Most praised reviews (10 highest-rated) ### 5/5 — Best Backup Ever *2026-06-30* For making sure my iPhone pictures and videos backup every time, get this app! **Developer response:** Thank you so much for your kind words and appreciation. Delighted to hear that you’re happy with our app! ### 5/5 — 開啟信任裝置 *2026-04-05, version 8.23* 可以針對有開啟2FA的用戶有開啟信任這個裝置的功能，不然常常過期很困擾。 ### 5/5 — Best app I‘ve bought *2026-03-17, version 8.21* Perfect for Synology and backing up thousands of photos and videos. Lifetime buy. ### 5/5 — I like it *2025-10-04* This app is easy to use. It used to have a feature to automatically delete photos after backup and I miss that. **Developer response:** Thank you very much for your kind feedback! ### 5/5 — Good job *2025-09-02, version 8.01* 👍👍👍 ### 5/5 — Flawless design, solid performance, and perfect sync! *2025-07-20, version 7.31* This app is a game-changer! Its intuitive and beautifully designed user interface makes navigation a breeze, and it’s exceptionally stable. The standout feature is its synchronization, which ensures your backup is always up-to-date. ### 5/5 — Better than the branded app *2025-06-11* More options than the two photos apps I tried from Synology. I am more than happy to support the devs through my subscription. Now if Apple will stop blocking the auto backup process, it would be great. But I love that the app alerts me when there are photos that weren’t able to be automatically backed up. I’ve been using it for close to, if not more, than a year. **Developer response:** Thank you very much for your comment and appreciation. Delighted to hear that you enjoy using the app! ### 5/5 — Great app! *2025-02-21, version 7.01* Work very well, the best I have tried ### 5/5 — Simplicité et rapidité *2024-09-22* App des plus simple qui fait son job tout simplement comme son nom l’indique. Principalement utilisé pour mes photos de l’Iphone. **Developer response:** Thanks for the kind review! We appreciate you taking the time to share your experience with the app. We're glad to hear it's serving its purpose well and proving useful for managing your iPhone photos. ### 5/5 — Excellent tool *2024-08-16* Was able to migrate 30k+ seamlessly to my Synology NAS while maintaining my iCloud photo albums and Favorites. Developer responded to questions quickly. Thanks for a great product! **Developer response:** We're thrilled to hear you're enjoying our app! Your kind words and support mean a lot to us. Thank you for taking the time to share your feedback. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*