# Phox Water App — user reviews > 96 indexed App Store user reviews of Phox Water App by Phox Water Ltd, rated 1.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/phox-water-app/id1594064459/reviews - App overview in markdown: https://appshunter.io/ios/app/phox-water-app/id1594064459.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (20 of 96) ### 3/5 — Pointless *2026-08-21, version 2* Call me naïve, but I thought as the app has a timer to countdown to when the filter needs changing, it would do something to let me know when the day had arrived. Zilch, nothing, dim! Only when you open the app do you find out that you’re overdue, and you can’t even tell by how much! Will go back to my wall calendar! ### 3/5 — It was good. *2026-06-29, version 2* This was a good app, and when I had a problem with re-ordering the company were very good indeed. Unfortunately lately it has stopped sending me notifications when my filter needs changing. This has happened several times at least. I’ve checked my notification settings on the phone and they are ok. Remembering to my filter contents is not top on my to do list, especially as that’s what the app is for. ### 1/5 — Not working *2025-09-12, version 2* The app was brilliant for a few years but for the last 6 months or so I cannot get it to work. It refuses to log me in or send me a password update. ### 4/5 — What? No reminder? *2025-09-08, version 2* I used to get the timely reminders in the run up to needed to refresh my filter. Now I don’t. I see other people are. I uninstalled the app and then reinstalled it. But no. Looks different. It still no timely reminders. ### 3/5 — It does notify, but that’s all it does *2025-09-04* The notification to replace the filter is finally working consistently! I feel like the one thing missing from this app is the instructions on how to replace the filter, it only needs to be replaced every 45 days so I never remember if I’m supposed to soak or rinse the filter or whatever to prep it. I always end up having to go to the website and searching for the instructions, it just seems like an easy and helpful thing to put in the app so I don’t have to dig for the information every time. ### 3/5 — A bit pointless. *2025-08-19, version 2* If the app sent notifications when to replace the medium, it would be great, but it doesn’t. So it’s a bit pointless. If they fixed this it would be great. ### 4/5 — You don’t need this app (UPDATE) *2025-07-11, version 2* (EDITED): Since writing this review Phox has given the app a complete overhaul and it appears to now work as intended. Therefore I have updated my review. While this app is not essential (you can still just make your own reminders) it’s only fair to rate it for the job it does well and I do find it very helpful now. Thank you! ### 1/5 — I can’t login *2025-06-23, version 2* I can’t login and can’t reset the password. The login details work on the website but the app doesn’t recognise them ### 2/5 — Newest update is not so great *2025-06-15, version 2* The older version had a better visual experience than the newest version. I only have one Phox filter in my household and don’t expect needing a second one at the same time. The lifetime of the filter now is shown as a list and no longer in a circle format, which was way better. Suggestion: only show the list form if multiple filters are added to the app. ### 1/5 — Requires Account *2025-05-29, version 2* Why does an app for a water filter jug which has a single purpose to remind you when your filter needs changing require an account? Personal details should not be required for this. ### 1/5 — Very Buggy, No Customer Support *2025-05-26, version 2* I was keen to try out the new updated version of the app as it could be useful if it worked, but unfortunately I cannot login. It tells me that my account details are incorrect, but there is no way to reset password or sign up. I’m stuck on a screen that requires login details and gives no other options. Redownloading the app makes no difference. It took almost a week to get ahold of customer service, who then sent me information about other issues and I had I re-ask and send screenshots over and over and over. They came to the conclusion that the app version in the App Store wasn’t up to date and that the customer needs to contact Apple to get Apple to update the version of their app in the App Store. I said I would like to raise a complaint and have yet to receive a response. It’s clearly a shambles app, that they have had haphazardly made, with lots of bugs and no technical knowledge on how to support or even update it in the store on their side. And all of this, when you could just add a calendar reminder in your phone and it’ll function better anyways. Poor app, poor service. A really bad experience all around and not worth downloading. ### 1/5 — It has one job… *2025-05-25, version 2* And it fails to do it ### 2/5 — Faulty, unneeded app *2025-05-18, version 2* Whilst a Phox water filter is great, this simple app which allows you to count down when you need to change the filter is largely redundant. If it worked, you’d probably use it. As it doesn’t (push notifications don’t work, it logs you out frequently), I can’t see the point of it. I’ll use iPhone calendar notifications from now on. ### 1/5 — Thought my filter was in date - who knows *2025-05-13, version 2* App is pointless as it generally fails to provide the one thing it is meant to do, tell you when your filter has expired. Hoping the filters are better at filtering water than the app is at doing its job. ### 2/5 — Poor update *2025-05-09, version 2* Poor update on app. Lost all log in details and also details of my days usage of my present filter. Annoying! ### 1/5 — Deleted my last countdown… *2025-05-07, version 2* So the app was updated and when I logged in it had deleted the last countdown I had set for my filter. Now I have no idea when I last changed it 🤷‍♂️. Deleted the app, will just my phone’s calendar instead. ### 2/5 — Could have warned me *2025-05-07, version 2* Updated and lost all the data for my filters. Could have warned us to take note of the days left on our filters before updating and having to reset passwords etc. hopefully the new update is a workable app. ### 1/5 — Pointless *2025-04-28, version 1.2* Have now deleted this app, it fails every time and as others have stated you are better off just setting a calendar reminder. ### 1/5 — Useless as a reminder *2025-04-14, version 1.2* As others have said, the whole point of this app is to countdown and remind you when to change your filter (and steer you to buy replacements!). Push notification NEVER works for me, even though permitted in settings. Easier to just put a reminder in calendar. ### 1/5 — Useless *2025-04-09, version 1.2* All it needs to do is count down the days left and send an alert when it needs renewing, it can’t do that, completely useless. If I hadn’t of bought in to the product I would have gone back to my Britta. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to login to my account! *2026-07-20, version 2* In June I returned to using Phox filter after a few years not using it. Now find I can’t log into my account it says password invalid….sent email address for link to change my password but no link sent! Then tried to re register ….says email already in use, grrr! ( I know it’s mine!) I registered for email reminders to change filter that doesn’t happen either. Such a shame as the filter is brilliant and the App worked really well when I first signed up in 2020! ### 1/5 — No notifications *2026-07-18, version 2* This app needs to be able to send notifications via in phone,email or text to let you know when to change the filter ### 1/5 — Going back to brita *2026-07-01, version 2* The app inconsistently lets me know when to change the filter annoyingly! At least with brita it’s a straightforward system on jug itself! Pointless app and all it has to do is remind you when to change the filter business must ve too good for them as they don’t seem fussed to fix it ### 1/5 — Doesn’t work *2026-06-25, version 2* This app sends you in circles. The most ridiculous app I have ever dealt with. Ana in Customer service was very helpful and got back to me very quickly. Thanks ### 1/5 — Why do I need an account *2026-06-12, version 2* It’s just a timer app to tell you when to change your filter. Why do you need to register an account. Rubbish. ### 1/5 — Pointless *2026-06-12, version 2* This app is useless. Notifications don’t work so I never know when my filter needs changing. It’s been like this for well over a year and while I’ve waited pat into for them to give a damn, I’ve lost patience now so I’m looking into an alternative ### 1/5 — Pitiful app *2026-05-19, version 2* This app has one job. To remind you when to change the filter. It signs you out and doesn’t work. The other reviews show that this is not a new problem. That’s says a lot about their approach to customer service. I’ve cancelled my filter subscription and bought the materials elsewhere. If you google Phox filter replacements you’ll find better and cheaper alternatives from a business that does listen to their customers. ### 1/5 — Rubbish app *2026-02-14, version 2* App is rubbish, can’t get in to see reminders. No help available. So will delete app and look for different supplier. ### 1/5 — Cannot access *2026-02-11, version 2* Stuck in a loop of trying to sign in even tried changing password but still stuck on sign in screen. ### 1/5 — Super buggy *2026-01-30, version 2* The app is not great. Constantly logs me out, doesn’t send reminders when I set it up to, and now currently will not recognise my password despite resetting it multiple times. Terrible app. (Product is good though, would still purchase regardless of app. Just would be better with useful app!!) ## Most praised reviews (10 highest-rated) ### 5/5 — Phoxy App *2022-04-03, version 1.2* It works perfectly and reminds as it should of when to replace the world’s greatest water filter innards. PH alkaline! ### 5/5 — New app much better *2022-03-28, version 1.2* The new app works great, it gave me countdown messages in the few days coming up to my filter time expiring, and one on the day it was due to be changed. Easy to reset timer and app simple to use. Much improved over the original version! ### 5/5 — Works well *2022-03-28, version 1.2* I find this very useful. The reminder is good ### 5/5 — Phox App *2022-03-16, version 1.2* The new app works and is a benefit when knowing if you need to replace your filter. Much easier to use the most systems that have a counter build into the device. Less Lito go wrong. ### 5/5 — Bugs fixed *2022-03-14, version 1.2* The bugs have been sorted and works a treat now. ### 5/5 — The new app better *2022-03-14, version 1.2* The new Phox app is much better now. Hoes straight through to how many days are left without any glitches. Very pleased as it saves me from remembering to change filter. Get a reminder pop up which is great. ### 5/5 — Best investment *2022-03-09, version 1.2* The Phox Jar and filters are amazing and the having the app to help re times and dates to change filters and buy more is super helpful. The app is super easy to use and works perfectly! ### 5/5 — Filter Alerts Basically *2022-03-09, version 1.2* A clean & simple App that tell’s you when to change the filter & it does just that. I think I’d be happy to have additional alerts prior to when filter expires. ### 5/5 — New App is better *2022-03-02, version 1.2* Since reloading the App after it’s initial teething problems it seem to be much better. ### 5/5 — New app works!! *2022-02-23, version 1.2* The new app works really well, couldn’t sign in on the old one for some reason but no problems with this one. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*