# PhysicalAddress.com — user reviews > 22 indexed App Store user reviews of PhysicalAddress.com by PHYSICALADDRESS.COM LLC, rated 5.00/5 from 5 ratings. - Source: https://appshunter.io/ios/app/physicaladdresscom/id1173740638/reviews - App overview in markdown: https://appshunter.io/ios/app/physicaladdresscom/id1173740638.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (2 of 22) ### 2/5 — Can’t even open the app! *2024-11-16, version 1.0.36* I am a new subscriber to PhysicalAddress. While I am enjoying the convenience of the virtual address service, I can’t say the same of the app. Firstly it’s a bare bones app. Today I find out I can’t even launch the app - It quits before it gets to the login screen!. Developer : please pay more, active attention to the development and quality. This is not creating a better impression or reputation for the business. ### 2/5 — Services is 5/5. The app, not so much *2022-08-08, version 1.0.36* I love the service. It's an absolute life safer for expats. The app is almost not usable at times. -you can't see how many scans you have left in the app -pdfs don't load often and I have to force quit. -tons of ghost notifications after I delete mail. -can't batch forward from the app. -can't batch scan from the app It should work more like Gmail but it is a proprietary approach and it doesn't work well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Service is good, app is bad *2025-06-18, version 1.0.36* The app is really only good for notifying you that you have mail. You can’t even zoom on the images from the app. For anything more than notifications or requesting a scan, you have to log into the website. Pretty lame. Now the app crashes when trying to download content. It really needs an update. ### 1/5 — 2025 Not An Useful App *2025-02-16, version 1.0.36* I’ve had the service since 2020. The app is very vague and not too useful. There truly nothing to it. It doesn’t allow to request you items to be mailed to you. It doesn’t notify you when new mail has arrived [even after toggling the feature on]. The interface is bland. I came to get an update or something. But there is nothing here. We’re in 2025 and technology has grown so much. My gosh we have robots in the USA and flying car in Japan. Please upgrade the app! ### 1/5 — Service is good, app is bad *2024-12-10* The app is really only good for notifying you that you have mail. You can’t even zoom on the images from the app. For anything more than notifications or requesting a scan, you have to log into the website. Pretty lame. ### 1/5 — Good Customer Service *2024-12-06, version 1.0.36* The support agents are very helpful. The app needs updates and a lot more features. Being able to have 2 accounts would be nice. Access to billing, everything available from a desktop, etc. ### 1/5 — App does nothing but crash, needs fixing. Has not been updated in 4 years. *2024-11-15, version 1.0.36* The app does nothing but crash. Will not open since ios 18.1. It was very minimal to begin with, but it gave you a look at your inbox which was helpful. Developers need to fix the ASAP there’s no excuse for not updating four years. Especially now that it’s completely broken. ### 1/5 — App keeps crashing *2024-11-15, version 1.0.36* I guess this app works on pre-iOS 15, because it now only works on my iPhone 6+, which is like 12 years old. The app hasn’t had update for 4 years. I still love the company, their service is outstanding, but it would be even better if they either upgrade their app or just remove it from the app store altogether. ### 1/5 — Completely useless app *2024-05-19, version 1.0.36* I chose this company because of their addresses and competitive prices but was shocked to see their app completely useless and had to use the website. You can see who the mail is from and that is it. Now I see the app hasn’t been updated for 4 years and honestly it feels like the app was made in 2008. ### 1/5 — Terrible service. *2023-02-13, version 1.0.36* I was sent home 4 hours away because I was 10 minutes late. ### 1/5 — Awful Customer Service *2021-08-03, version 1.0.36* After many tries by phone, not one time did anyone pick up. Giving them access to a credit card is inadvisable. 👎👎👎 ### 1/5 — TERRIBLE CUSTOMER SERVICE *2021-06-24, version 1.0.36* Omg- I’m so disgusted with the service I just received today! I’m sure this is a small business so the young lady other than Jamie was HIGHLY RUDE. I called for assistance with the Ps 1583. After getting a Welcome call last week from a guy-I’ve been attempting to get my form notarized. My bank is an hour away- during a pandemic 90% of notaries here are CLOSED (to the rep-GOOGLE THAT). Finally I found one before she was headed on vacation. There’s no clear instructions on how to complete the form or what’s needed. So I called as they say “we’re here to support” right, WRONG!! The notary tells Jaime she can’t put her seal on there Bc there’s NO BOX. (I drove 15 mins to her). Now I’m on hold with Jamie and another girl jumps on so I HAVE TO REPEAT MYSELF. She tells me “I’ve had plenty of people in NC complete this so this sounds like a PERSONAL PROBLEM”. Excuse ME!!! Wow- the notary apologized to me for HER. She doesn’t even know her. My question simply was would authorization and verification be sufficient with the notary’s signature. FINALLY I GOT A YES AFTER 12 mins of my time waisted by a RUDE person. THEY DON’T EVEN SAY HOW TOO UPLOAD THE FORM TO THEM. Will I recommend- absolutely not. Don’t be fooled by the initial phone call. When you need REAL ASSISTANCE-they’ll get real nasty. ## Most praised reviews (10 highest-rated) ### 5/5 — Great to see you on AppStore finally *2026-02-21, version 2.0.2* 👏👏👏 ### 5/5 — Still happy after 3 years *2025-11-06, version 2.0.1* Been an extremely useful service. I’ve been living in Thailand and being able to get tax documents and statements seamlessly makes my life easier. I just got the iPhone upgrade and I’ll be able to do everything from my phone. Good service, good pricing, thanks. ### 5/5 — Great Service *2021-05-20, version 1.0.36* Never had a problem!! They we even open on Sunday …so if you have a issue A REALHuman is there to solve your issue and not a blasted machine recording!!!The customer service is superior in that recently I had a billing issue because I lost my card and canceled it and forgot to update the system and they sent a friendly note saying that there were some issues with the standing card on fileAnd to look into it whenever I get a chance. It was that whenever you get a chance part for me that won me over!!!!Low-cost an amazing services with superior customer service I can’t stress that enough!!! Merrily, Sunday Noon LLC ### 5/5 — Absolutely and highly recommend! *2021-01-25, version 1.0.36* I found this website while surfing the web for a virtual address. This business provides low cost service but the service is amazing! When you sign up with them, they send an email and call you with a welcome message. Then you sign a document to either allow or not allow them to open your mail so you able to see what it is. I recently had a situation where I wrote the address wrong on a package I was mailing out because I have a business, so the box was going to be sent to the virtual address instead of my home address. I sent them an email, asking how to get the box sent to my home address because I live in NY and my address is in Idaho. They kindly sent me an email, explaining what to do. When the box was received by them, I went on the website, followed the forward mail procedures for the box to mailed me to, they charged my account (each wasn’t expensive either!), and the box is on its way to me right now. I had no idea what my experience would and I was nervous, but this business has been so helpful and there customer service is so responsive. I highly recommend using this website, even if I didn’t have a business, I would just use them for personal reasons as well. ### 5/5 — Great all around.... *2020-02-05, version 1.0.35* Great service, friendly and fast support, nice app, choice physical locations, high quality scans, excellent value, and sensible billing practices. We did our due diligence. We checked PhysicalAddress.com out on the Texas Comptroller’s Office web site, and the company was in good standing with the State of Texas as of the writing of this review. We are especially pleased that PhysicalAddress.com, for no extra fee, will serve as our LLC’s registered agent for service of professional. ### 5/5 — Dependable and consistent paid service at low price *2019-04-16, version 1.0.31* I’ve used physicaladdress.com for about six months now. Mail scanning has never missed a beat. Their customer service is great—response time in just a few hours. This has exceeded my expectations. An unexpected benefit is that I no longer have stacks of mail/mess piling up at home. The digital copies of everything make me a better record keeper too! A+ ### 4/5 — Great but missing some website features and recent update broke it *2019-12-19, version 1.0.34* The app is great for some things, but it’s not standalone, so you still have to use the website for some actions. Not a big deal though — the app is great for what it can do. ### 3/5 — Very limited in app *2023-04-10, version 1.0.36* You need to use the website for everything except check your inbox and what to do with those items. The website company as a whole is great the app needs work. ### 3/5 — Forwarding *2023-01-19, version 1.0.36* Feature Request: add forwarding to this mobile. That's literally the only reason I ever log into the web UI. ### 3/5 — No Request pickup *2021-10-19, version 1.0.36* How come I can’t request pickup in the app? I have to go to website to request pickup. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*