# Piada — user reviews > 145 indexed App Store user reviews of Piada by JCD Partners, LLC, rated 4.72/5 from 3,771 ratings. - Source: https://appshunter.io/ios/app/piada/id1214442762/reviews - App overview in markdown: https://appshunter.io/ios/app/piada/id1214442762.md - Rating breakdown: 5★ 2,373 · 4★ 93 · 3★ 32 · 2★ 33 · 1★ 165 ## What do users think of Piada? Overall sentiment: negative **Pros** - 🚀 Fast and easy ordering - 👍 Customizable options - 🎉 Consistently good food quality - 🤗 Friendly and polite staff **Cons** - 🐛 App crashes and glitches - 🤯 Difficult to use and navigate - 💰 Overpriced for the food - 🤔 Inconsistent rewards program **Commonly reported bugs** - Cannot add items to cart - Frequent login issues - Rewards not properly tracked - Ordering process often fails **Most requested features** - Add Apple Pay support - Improve order tracking and status updates - Streamline checkout process - Enhance rewards program and integration ## Newest reviews (10 of 145) ### 2/5 — Good food, bad app *2026-08-18, version 3.2.11* The app looks nice. But it doesn’t work very well. Tried multiple times to add things to favorites and it wouldn’t do it. Selected a different time than ASAP and it didn’t seem to take it so I had to call in. Could use some work to smooth things out and work out some bugs. Good layout and things, just buggy ### 2/5 — Glitch within the app *2026-06-06, version 3.2.11* great food but i literally can’t order anything because anytime i try to add an item a popup says “cannot load shopping cart”. ### 4/5 — No Apple Pay *2026-04-02, version 3.2.6* Needs Apple Pay option instead of full credit card number. Otherwise app is okay. ### 2/5 — Apple Pay *2026-01-29, version 3.2.4* How to add Apple Pay as a payment method? ### 4/5 — Can’t create an account for rewards! *2026-01-10, version 3.2.4* I down loaded app and after 5 attempts, I’m still getting an error message telling me to try again later… smh ### 3/5 — Disappointed *2025-12-09, version 3.2.3* At my local Pita, they made some changes. They are now offering a mixture of Romain and spring mix instead of just Romaine and you can’t get just Romaine in your Piada. That’s disappointing. Also they did away with the chef special piada. I would give them a higher review, but they’ve got to go back to what they were doing. The Pita’s were perfect and I could get only Romain lettuce on my Piada. ### 2/5 — infuriating interface *2025-11-17, version 3.2.2* this app is hard to use when working. impossible to use when crashing. very irritating when you want the as-advertised easy ordering experience. ### 5/5 — Good food *2025-11-16, version 3.2.2* A bit on the price your side, but you get what you paid for nice good tasting healthy food that has you full for hours ### 5/5 — Delicious *2025-10-23, version 3.2.1* I am new to this restaurant and I just love it. So many different options. I can’t get enough. Love it here 1000/10 ❤️ ### 1/5 — App *2025-10-21, version 3.2.1* The app has never work with trying to order ## Most critical reviews (10 lowest-rated) ### 1/5 — Saving Money *2026-05-28, version 3.2.10* Been Trying To Create An Account For Months Now. The Point Of Me Making One Is To Save Money On My Meal. If I Can’t Do That Then I Just Will Have To Go Elsewhere. ### 1/5 — App never works *2026-05-25, version 3.2.10* I always order from the website because the app does not work. It always says there was an issue adding item to cart no matter the item, making the ordering process unusable. iOS, app, everything up to date. Always a frustrating experience. ### 1/5 — Take Apple Pay *2026-05-18, version 3.2.9* Love the food but I don’t use cards on apps so not letting me use Apple Pay means I have no use for the app ### 1/5 — Can’t create account *2026-01-29, version 3.2.4* Tried to make an account, said it cannot create cause it already exists, I do the forgot password option. Get a email saying that this email does not have an account. Trash app. ### 1/5 — never lets you place an order *2026-01-29, version 3.2.4* All the app ever says is an error occurred ### 1/5 — Horrible food and service *2026-01-28, version 3.2.4* The mall of America Piada is at its worst! They have the worst customer service ever and the food is always terrible. Last time the noodles were crunchy, hardly Al dente! And the rest was poor! ### 1/5 — Add Apple Pay *2026-01-17, version 3.2.4* Add Apple Pay!!! It’s the year 2026 and we have the technology to not have to enter credit card info manually. This is my most hated annoyance with any restaurant app / website. ### 1/5 — Can’t add to cart *2026-01-06, version 3.2.4* App doesn’t work any longer and we have the recent version. ERROR: “could not add item” to cart. Also $16.48 for a wrap before tax, pickup, is insane pricing for this food. ### 1/5 — Terrible interface *2025-12-11, version 3.2.3* The app forces you to input a credit card instead of just using Apple Pay like every other integrated app. It’s 2025 yall. Why isn’t there an option to place order ASAP. You start ordering and if you take too long it makes you select a time that’s 15 min later than what you want. Every other ordering app has an option to have the food ready ASAP. ### 1/5 — Add Apple Pay *2025-12-01, version 3.2.2* Bro, just add Apple Pay to the app already! ## Most praised reviews (10 highest-rated) ### 5/5 — Piada *2026-07-31, version 3.2.11* Excellent food at a great price. Move over Olive Garden! ### 5/5 — Totally awesome! *2026-06-13, version 3.2.11* Already look forward to another visit soon ### 5/5 — Yummy *2026-03-29, version 3.2.6* Had the most delicious dinner last night! I had the crispy chicken marinara pasta and my daughter and hubby had the carbonara with grilled chicken. Food was delicious and the staff at Schertz station was fantastic! We will be regular customers! ### 5/5 — Tasty *2026-03-27, version 3.2.6* The service is great and food is tasty. I look forward to having Piada at Northway Mall often. ### 5/5 — Love it! *2026-03-15, version 3.2.6* Love the every dish except the spicy😁 ### 5/5 — Open Date in SCHERTZ *2026-03-04, version 3.2.6* When will the opening of the SCHERTZ restaurant be stated? ### 5/5 — Yum~MMMY! *2026-02-16, version 3.2.5* The food is always fresh and dozens of varieties. You make it what you want!!! ### 5/5 — Great vibes & Staff *2026-02-05, version 3.2.5* The staff here is 5 stars. They interact with the customers and have such great personalities. Love Piada Kettering! ### 5/5 — Consistently Yum *2026-01-11, version 3.2.4* Piada is one of my favorite fast casual places. I love how customizable everything is, which makes it easy to get exactly what I want every time. The food is consistently good, whether I go to one location or another, and the prices feel fair for the quality. Orders are always made quickly, and the staff is friendly and polite. I have been to a few different Piada locations and the experience is always the same. Good food, fast service, and a nice atmosphere. It is one of those places you can count on. ### 5/5 — Great food fast *2025-12-16, version 3.2.4* I love PIADA --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*