# Pick n Pay asap + SmartShopper — user reviews > 71 indexed App Store user reviews of Pick n Pay asap + SmartShopper by Pick n Pay, rated 4.40/5 from 154 ratings. - Source: https://appshunter.io/ios/app/pick-n-pay-asap-plus-smartshopper/id710386543/reviews - App overview in markdown: https://appshunter.io/ios/app/pick-n-pay-asap-plus-smartshopper/id710386543.md - Rating breakdown: 5★ 122 · 4★ 11 · 3★ 3 · 2★ 3 · 1★ 15 ## Newest reviews (15 of 71) ### 2/5 — ASAP falls short every time *2026-08-15* Not a good app to use and really really bad ASAP deliver and customer support **Developer response:** Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team ### 2/5 — No favourites support *2026-04-13, version 11.0* The iOS app does not support favourites which is surely an oversight. Lots of sub categories so why not favourites? Oh and the refund process doesn’t work at all. ### 4/5 — Favourites tab? *2026-04-06* Needs a "Favourit's" tab for easy repeat purchase options. **Developer response:** Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team ### 2/5 — Long wait *2026-02-18* I mean 2 hours of waiting 😤😤😤it’s infuriating **Developer response:** Waiting for such a long time can definitely be disheartening, and we appreciate you sharing your experience. Your feedback is important to us, and we’re taking it seriously. Thank you for bringing this to our attention; we hope your next experience is much smoother! ### 2/5 — Time wasting *2026-01-04, version 10.25* I have tried many times to place an order on the new app. It will not allow me to add a payment card. Customer service ignores me- “will get back to me” or “will e-mail me” or “there is a problem with the app”. I deleted and re-installed the app, my IOS is up to date.. nothing.. what a waste of time.. ### 1/5 — Beware of PnP’s up to 60% surcharge *2025-12-10, version 10.25* Just bought via ASAP goods to the value of R594.97. Pick ‘n Pay charged my credit card R854.97, even though the alternative products were cheaper than the chosen ones… and will take 3+ days to refund me. ### 1/5 — Terrible *2025-12-05, version 10.25* Terrible app. I can’t add my card to make a payment ### 1/5 — Poor app - learn from checkers *2025-11-18, version 10.24* Please make your app better like checkers sixty60. With checkers we get emails of items purchased and invoiced. Also, there is no confirmation of order. Also, you don’t give the client the choice of alternatives if product not available. Very poor app. Learn from checkers ### 1/5 — Great app, but Pick n Pay hates their customers *2025-11-10* I’ve been asking since the launch of this so-called great app for the asap! team to add the regular 6-pack Bonaqua Pump 750ml still water. I’ve tried all communication methods, multiple different request types yo make sure they really understand what I’m trying to ask, but still, nothing, only the 24-pack… because it makes more sense for a scooter to deliver that, yes. Even one of the stores couldn’t believe what ai was showing them. Anyway, to the social media team reading this, I don’t hate you, I hate that your company hates us. Let’s stop the hate, please! **Developer response:** Hi, Thank you for your feedback — we’re truly sorry for the frustration caused. Please be assured that your issue will be thoroughly investigated and addressed. To assist you further, kindly email your details to asapgrocery@pnp.co.za, and please provide your ticket number here to help us resolve the matter more efficiently. ### 1/5 — App need improvement *2025-11-08* Vouchers provided on Smart Shopper are not relevant. Including providing vouchers for out of season fruit Unfortunately PnP still lagging Checkers substantially. You need to use Ai agents to analyse the consumer data (if you do have them the Ai agents PnP has is inferior and should maybe change your IT person) PnP still hasn’t made any improvement on vouchers. I would not be surprised to see PnP going bust in the next yea or two **Developer response:** Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable! ### 3/5 — Slow *2025-11-04* I’m trying to add My Players cards to my collection. After every card I have to shut down the app and go back into it to load next card. What happens is the card enlarges and the x at the top to leave the screen is hidden. I’ve tried everything to get it in view. Only way is to shut down app. Very frustrating. Time wasting! **Developer response:** Hi there! We appreciate you sharing your experience. It sounds like you’re facing challenges with adding your Players cards, and we will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you! ### 2/5 — Unpleasant *2025-10-14* The problem is that the app states “ASAP” for delivery, meaning as soon as possible, but in reality, the estimated delivery time is often not accurate. For example, if you order your food at 9:00, the app may estimate arrival around 10:00, but in practice, it often arrives between 11:00 and 12:00, sometimes over two hours late. It can be frustrating, but the app is currently the fastest option in my area, so I still use it when I need something delivered. My advice: if you aren’t in a rush, it’s fine to order. But if you need something quickly, it’s better to go to the shop directly. **Developer response:** Hi, Thank you for your feedback — we’re truly sorry for the frustration caused. Please be assured that your issue will be thoroughly investigated and addressed. To assist you further, kindly email your details to asapgrocery@pnp.co.za, and please provide your ticket number here to help us resolve the matter more efficiently. ### 1/5 — Terrible Service - Disgusting *2025-10-06* Pick n Pay why are you so useless at paying back peoples money? I’ve been waiting months for my money and every time it’s a different excuse, yet my money along with hundreds of thousands of others lies in your bank account growing interest. You be ashamed of yourself, better yet close your doors completely. Have the day you deserve **Developer response:** Hi, We’re truly sorry for the delay and the frustration this has caused — we understand how upsetting it must be to wait this long for your refund. This is not the experience we want for our customers. Please email your details to asapgrocery@pnp.co.za and include your ticket or order number, so our team can urgently look into your case and ensure it’s resolved as soon as possible. ### 4/5 — Previously purchased *2025-09-28* I like the new app, but I miss the “buy again” listing. **Developer response:** It's great to know you like the app! Your feedback about the "buy again" listing is important to us. Thank you for sharing your thoughts! ### 1/5 — Not easy *2025-09-17, version 10.23* Struggling to set up. Miss the old app. ## Most critical reviews (10 lowest-rated) ### 1/5 — New App is still not great *2026-08-14* Smart shopper still provides vouchers that are not relevant App is glitchy: catalogues don’t load correctly, most are not shown. Smart shopper play app doesn’t even work anymore **Developer response:** Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable! ### 1/5 — Delivery time awful! *2026-07-31* Order placed between 16:00 and 17:00. Scheduled delivery time 17:30 - all good. But delivery only done at 20:00. Not up to scratch with Sixty60 that would have delivered in an hour. Was advised drivers declined delivery!! Do better next time! Very disappointed. **Developer response:** Hi, thank you for your feedback, and we sincerely apologize for the delay with your delivery. We understand how disappointing it was to receive your order at 20:00 when it was scheduled for 17:30, and we appreciate how this compares to the level of service you expected. We are sorry for the inconvenience caused and will share your feedback with the relevant team for review. Your experience is not the standard we aim to provide, and we appreciate you bringing this to our attention. ### 1/5 — App stop showing my smart shopper credit details on the smart shopper tab *2026-07-30* App stop showing my smart shopper credit details on the smart shopper tab **Developer response:** Hello ABDULLAH_7_8_6, It seems you're experiencing an issue with your SmartShopper credit details not appearing in the app. We would greatly appreciate it if you could provide more specific details about this issue through the in-app support. This will help us better understand the problem and work towards a resolution. Thank you for your patience, and we look forward to enhancing your experience soon! ### 1/5 — ASAP falls short every time *2026-07-24* Not a good app to use and really really bad ASAP deliver and customer support **Developer response:** Thank you for your suggestion about adding a "Favourites" tab for easier repeat purchases! We're always looking for ways to enhance your experience. 😊 – The Pick n Pay Team ### 1/5 — New App is still not great *2026-07-24* Smart shopper still provides vouchers that are not relevant App is glitchy: catalogues don’t load correctly, most are not shown. The new Pop and win game does not even load **Developer response:** Hello! Thank you for sharing your thoughts with us. We apologize for your negative experience with the Smart Shopper vouchers. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Your feedback is invaluable! ### 1/5 — Only uses SA mobile numbers *2026-04-29, version 11.0* Unfortunately app does not use email or international numbers to log in with. ### 1/5 — Unsupported App changes *2026-03-27, version 10.29.2* Not worth signing up to this platform. After new app was launched old order history was not transferred. Hardly 6 month into new app weekly usage and app ‘loss’ order history and unable to send OTP to linked contact details… customer support is useless- can’t think or help more than send a pre written repeat of steps that keep on failing. Don’t waist your time…pick and pay does not seem to be interested in keeping regular customers. ☹️☹️☹️ ### 1/5 — Very poor service *2026-02-12* Pnp asap doesn’t even deserve 1 star. My order wasn’t delivered until they closed. I followed up with the agent who lied and said my order is enroute when I requested that they cancel it. The driver who was reported to be on the way never came, and my order never got cancelled. Pnp asap really bitten more than they can chew, they should stop this thing and let Checkers manage the territory. I’ve use checkers for years and they’d rather deliver early than late but pnp asap delivers late all the time. Worse, they reschedule your delivery for the next day without checking whether you can receive the delivery or not. On top of that, to cover up their lies, the app keeps changing times and eventually freezes it to the earlier time. I can say a lot but definitely DO NOT RECOMMEND. **Developer response:** It’s clear that your experience with the service has been incredibly disappointing, and we genuinely appreciate you sharing your thoughts. Your concerns about the order delivery and communication issues are important, and we want to assure you that we are taking this feedback seriously. We recognize how vital timely deliveries are, and it’s concerning to hear about the rescheduling and app glitches you faced. Could you please send your contact details to asapgrocery@pnp.co.za and a support agent will reach out to you to have this resolved. ### 1/5 — No way to get refund for whole order when it was wrong *2025-12-19* I ordered two items only, one was wrong, making the other useless (as they go together). No option for them to come replace the item that was wrong or to give me a refund of the whole order. When you call the support number you don't get through and they offer for you to leave a voicemail. Frustrating **Developer response:** Hi there! We appreciate your feedback and apologize for the negative experience. We will investigate the issue regarding your order. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your understanding! ### 1/5 — Cc screen freezes *2025-12-15* You cannot enter payment info. Screen is just frozen **Developer response:** Hi there! We apologize for your negative experience with the app freezing during payment. We will investigate the issue. Please email details to asapgrocery@pnp.co.za and add a ticket number to this review to help us resolve the matter faster. Thank you for your feedback! ## Most praised reviews (10 highest-rated) ### 5/5 — Tshepi *2026-07-19* The pick n pay app has been improved now it shows when orders are unavailable **Developer response:** It's wonderful to hear that the recent improvements to the app have enhanced your ordering experience! Thank you for your kind words! 😊 – The Pick n Pay Team ### 5/5 — Larry *2026-04-06* First time using the app, and everything was a pleasant experience, from the ease of navigating on the app in picking the food items, to the payment, to the tracking, to the delivery at the specified time they said they would deliver. Great Job! **Developer response:** Thank you for your wonderful review! We're thrilled to hear that your first experience was smooth and enjoyable! 😊 – The Pick n Pay Team ### 5/5 — Pnp clothing *2026-03-30* Delivered in 3 working days. Wish the app stocked all the clothing found in store …but hopefully soon they will **Developer response:** Hello mrmiller0812, We're glad to hear about the quick delivery! Your feedback on expanding the clothing options in the app is appreciated, and we value your input as we continue to enhance your shopping experience. If you have any specific items or categories in mind, please reach out to our in-app support with more details. Your insights are invaluable to us as we strive to meet your expectations. Thank you for being a part of our community! ### 5/5 — Deliver *2025-11-19, version 10.24* Great service. ### 5/5 — Very convenient *2025-08-20, version 10.22* I travel a lot so it it very handy to have the ability to to shop from afar ### 5/5 — Best Service and Great Offers *2025-08-19, version 10.22* I check PnP prices with another food chain and PnP wins every time. The drivers are absolutely amazing. The App is easy to navigate, everything is readily available, the selection is outstanding, but the absolute best is that the PnP App only takes payment after goods are packed so this is definitely a big plus. ### 5/5 — New updates offer and Incredibly smooth experience! *2025-06-07, version 10.19.1* I have switched to Pick n Pay purely because of this app experience. Compared to both dash and 60/60 this app is the best - honestly so so smooth and easy!!! 🙏 ### 5/5 — Export of shopping history *2018-02-12, version 2.1.1* Would be great if the shopping histories can be exported as a csv file ### 5/5 — Bob *2014-04-12, version 1.0.7* great app, makes shopping so easy…i could never work out how many points i had or what vouchers i had…now just do it all at check out, soooooo easy ### 5/5 — Good app *2013-12-18, version 1.0.5* This a very nice app but an online shopping app would be so much more useful. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*