# Pick n Pay asap! — user reviews > 59 indexed App Store user reviews of Pick n Pay asap! by BOTTLES APP PTY LTD, rated 4.70/5 from 729 ratings. - Source: https://appshunter.io/ios/app/pick-n-pay-asap/id1078883865/reviews - App overview in markdown: https://appshunter.io/ios/app/pick-n-pay-asap/id1078883865.md - Rating breakdown: 5★ 624 · 4★ 55 · 3★ 16 · 2★ 5 · 1★ 29 ## What do users think of Pick n Pay asap!? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Great customer service - 💡 Convenient grocery delivery - 🚀 Efficient service **Cons** - 🐛 App issues (crashes, bugs, functionality problems) - 🔍 Limited product selection - ⏱️ Slow delivery - 💸 Incorrect/incomplete orders - ❌ Poor customer support **Commonly reported bugs** - App crashes and freezes - Inability to scroll through categories - Issues with order tracking and delivery status - Problems with refunds and returns **Most requested features** - Improved app functionality and stability - Expanded product selection - Better order tracking and delivery updates - Streamlined refund/replacement process ## Newest reviews (13 of 59) ### 2/5 — App needs improvement *2024-09-28* Sometimes it’s not working properly **Developer response:** We appreciate your feedback about the app not working properly at times. It’s important for us to hear about these issues, as they help us focus on areas for improvement. Your experience matters, and we’re here to listen and learn from your insights. Thank you for sharing! ### 3/5 — Not receiving invoice by email. *2024-06-05* Unfortunately after many requests I do not receive an invoice to my email address. I have contacted customer support multiple times regarding this. Still no improvement. **Developer response:** Hello Liana Swart, We sincerely apologize for the difficulty caused by the missing email invoices. Please supply us with your information, and we will send your invoice to you as soon as possible. ### 2/5 — Good app, bad order picker *2023-11-09* Delivered tomatoes were awful, green and hard as apples. Thanks PnP ### 4/5 — Pick n Pay can’t deliver proper online shopping *2022-01-06* Had a number of bad exp with asap. Service unreliable & customer service below par. Pick n Pay clearly doesn’t have the capability to offer an online shopping service of acceptable quality. ### 2/5 — Asap app *2021-11-25, version 6.2.0* A lot of items not listed Only alerted of out of item stock after ordering not before when selecting items(as in Sixty/60) Can’t see live shopping being done as in Sixty60. Progress of order difficult to follow.No delineated steps given as in Sixty60 Delivery was done in 60 minutes though.Big improvement on past Some way to go for this app before it is on par with Sixty60 ### 1/5 — A really appalled customer *2021-04-01, version 5.42* DO NOT WASTE YOUR TIME. THIS IS THE MOST USELESS SETUP. I WAS CHARGED FOR EVERYTHING AND ONLY RECEIVED HALF AN ORDER. AND TRYING TO GET MY MONEY BACK IS WHAT MAKES ME SOUR ABOUT THIS SERVICE. TRYING TO GET A RESPONSE OUT OF LITERALLY ANYONE SEEMS TO BE OVER THE ABILITY OF ANYONE. DO NOT WASTE YOU TIME. RATHER USE CHECKERS 60/60 ### 1/5 — Poor functionality and bad customer service *2021-03-07* App forgets my saved home location, so every time I use it, I have to set the address new. The replacement process for out of stock items is not allowing to either skip or cancel in case an item that is essential for your order can’t be replaced, and the customer service is extremely slow. 2 out of 3 times I use it I am ending up frustrated, deleting it now. ### 1/5 — Did not receive what I ordered *2021-02-12* I was really happy with the driver’s efficiency and communication. But my order is incorrect and incomplete. I will never use it again. Absolutely terrible experience for my first time. ### 1/5 — Terrible customer service *2021-02-10* You are guaranteed that listed items will be out of stock and yes I know this happens but there is no way to cancel a order- the chat function does not work as responses are hours later. Email does not work either and delivery can take hours if not days. This is sad as I remember the incredible personalised service that was given in the early days when the app was just launced ### 1/5 — Horrible service *2020-09-10* Placed my first order today!! Only 2 items!! They completely messed up sent an item half the price and still charged me for the full item!! Now they come back and tell me I must go to the store and correct there mistake!!! What the heck! I paid for delivery and for a service for what so that I could go drive back to the store to correct what they messed up!! Where is the customer service offering in that what did I actually pay for😤😤😤😤 I’m so angry and disgusted I will never use there services ever again ### 1/5 — It’s a scam *2020-08-31* Took my money and delivery never came. Raised a support ticket as their phone number doesn’t work and their response was to thank me for my feedback. AVOID AT ALL COSTS. ### 1/5 — Cancelled first order and no reply from customer service *2020-06-10* App functionality was good, but my first attempt at ordering was cancelled from Bottle’s side after waiting for it all afternoon, with nothing provided to make up for the bad experience except a refund. Left with no groceries too late in the day to make an alternative plan. Three attempts to contact customer service, over a week and a half later still no reply. Gave it more than a reasonable chance for them to redeem themselves so as much as i was looking forward to continued ordering, i’ll be deleting the app. ### 1/5 — NO CONTACTS TO PROCESS REFUND *2020-06-01, version 4.81* Someone needs to tell me what is going on with my refund since March 26th No contact whatsoever that they actually respond to. ## Most critical reviews (10 lowest-rated) ### 1/5 — Extremely difficult to use *2024-11-07* Not able to scroll through categories, you have to search each item separately. You can see that there are different categories but it’s impossible to scroll up or down. ### 1/5 — App needs to be fixed - esp on Sunday *2023-03-12* Great in concept and when it works but: 1. They debit you for maximum your shop could cost before checking stock. Then when items are out of stock (often) they don’t refund you. The money goes into your pick and pay ‘wallet’. You then have to request a refund which generates an email which links to a form where you request the money to be returned to your bank account which takes 7 days. And no they don’t give you the interest. 2. Sometimes there is a billing issue where the bank hold the funds but there is a problem with the asap app so the money sits somewhere between the bank and the supermarket and it’s a massive issue to get it back. Happened twice. You wait up to two weeks to get the money back and the groceries don’t come. 3. In all three of my previous three orders I have had mouldy things (bread and cheese). Again it’s a long wait and admin to get refunded and you are without the things you need. So recent experiences have put me off the app. Biggest issue is not getting a refund straight to my account but all the faff and time waiting instead. ### 1/5 — Bad *2023-01-23* The app is bad and might not show you where the delivery guy is. On top of that the delivery guy might just cancel your order and you’ll have to repeat the whole process waiting ANOTHER 2hrs. This has happened a few times. Don’t recommend. Just shop at checkers✌️ ### 1/5 — Do not use this Ap *2022-12-06* Firstly - when you have ordered - pick n pay debits your bank account in full before checking if item is out of stock or not. The ap also does not tell you out of stock. If the item is out of stock The smart shopper card is then loaded with a “wallet” of the value not delivered. This wallet is only available on the ASAP Try to refund then the amount is cleared and transaction cancelled. if you try to spend it on the ap then the amount is cleared and not utilized. then after 4x calls to customer service. 2x trips to my local store. I am now told 10 days for refund. Shame on pick n pay. Never never going there again. When this nightmare is over then I will delete the ap ### 1/5 — Pathetic *2022-06-08, version 6.3.4* Just like pNp. Dumb. Useless. Pathetic. Ridiculous registration. Limited service. Terrible ui. These poor people just can’t. Common sense and decency is simply a step too far foe poor, dirty old pnp. ### 1/5 — Worst App *2022-04-27* The delivery aspect is so frustrating, they never keep time and always deliver the next day and for cancelled orders they take forever to get back. I would recommend that the store accept the orders and not the app. It’s terrible. ### 1/5 — Worst 1st experience. Sticking with Checkers60 *2022-04-24* App is a hot mess. Customer service is worse. This was my first time using 'ASAP', placed an order at 2pm, app said my delivery would be between 4-5pm. At 4:30pm I check for an update and it says 'delivery tomorrow morning 8-8:45 am'. Called customer service 3 times, no one has called back/responded. Sent an email, zero response. Going back to Checkers60. ### 1/5 — Could this be the worst shopping app that has ever been made? *2022-04-24* There are so many problems that it’s difficult to know where to start. 1. At least 30% of the time items shown as in stock are not in stock. Because the app does an immediate credit card charge rather than an authorisation (which professional apps do), out of stock items require a refund. Which would be ok if they worked. 2. Refunds to (my) card don’t work and so they issue a voucher (days later). The only way to redeem this is via this app, so one gets trapped in an endless loop of having to use the app. Even if card refunds did work, because they are refunds, it can take days to get your money back. 3. Substitutions also don’t work. There is no apparent way to engage in a substitution process via the app even though the app sends a notification. Per point (1) - given the poor stock management, this really should work. 4. Driver tracking also doesn’t work. The map shows the driver marooned at the store, while in reality he is outside your gate trying to get in In short, this app is a great example of how not to build a shopping app. It does everything wrong and makes shopping more of a lottery than the sure thing you need. ### 1/5 — When it works, great, when they short deliver, you’re on your own *2021-12-11* I’ve ordered from them regularly and it’s great when it works. They short delivered my last order, which I understand as mistakes do happen. It’s what happens then that is disappointing. The customer care line never answers. The message is that they are experiencing very high call volumes. To me, that means they are messing up extremely, hence the very high calls and they are under resourced to cope with it. I’ve messaged them several times, left a voice message on their system where it assures me that they will call back. To date, no response. How to turn a good proposition into a bad one. ### 1/5 — Mr *2021-05-07* Seriously deficient app, impossible to complete registration screen. I can populate all the details but then can’t move to next step. Waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Ordered from UK🇬🇧 *2023-08-15* It was so painless ordering groceries for the staff from the United Kingdom🇬🇧! Delivery 🚚 spot on! Thank you for amazing service. ### 5/5 — Service *2023-07-14* Very pleased with your service, driver was also professional. Well done ### 5/5 — Super *2023-01-04, version 6.4.1* Love this app and it’s perks ### 5/5 — Excellent service *2022-06-16* Excellent service. I have ordered products a few times from another country to be delivered to my parents and its always been so easy and super quick delivery . Very happy customer. Well done ### 5/5 — Perfect Execution *2022-04-04* Couldn’t be better. ### 5/5 — Awesome!!! *2021-10-18, version 6.1.1* This is great!! I’m never leaving my house. 🤸🏾‍♀️🤸🏾‍♀️🤸🏾‍♀️🤸🏾‍♀️ ### 5/5 — Efficient! *2020-05-29* Great job at Bottles app! You guys nailed it and this is the kind of service we need in these times! Hope to see you become a leader in the delivery industry 😎 ### 5/5 — Great service *2020-04-23* Thank you! This worked very easily and in record time. ### 5/5 — Rubbish app does not work *2020-04-21* This is a load of crap! You spend a whole of time loading the items you want. Once completed you try to move forward and it always gets stuck! Pure junk and waste of my time. Pick and Pay can surely do better than this rubbish! ### 5/5 — Just Awesome! *2020-04-16* I’ve been using Bottles since they launched around 3 years ago. Service is always amazing! Now that they’ve stepped up and added grocery delivery during this pandemic - grantees, they can’t deliver within their usual 60 minute time frame - they haven’t compromised on customer service whatsoever. Great app! Great customer service! Great UI/UX on the app as well. Please tip your driver generously, especially now. They’re literally endangering their own health to bring you the groceries you need. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*