# Pick 'n Save — user reviews > 164 indexed App Store user reviews of Pick 'n Save by The Kroger Co., rated 4.70/5 from 27,706 ratings. - Source: https://appshunter.io/ios/app/pick-n-save/id1205519477/reviews - App overview in markdown: https://appshunter.io/ios/app/pick-n-save/id1205519477.md - Rating breakdown: 5★ 22,277 · 4★ 3,809 · 3★ 897 · 2★ 255 · 1★ 468 ## What do users think of Pick 'n Save? Overall sentiment: neutral **Pros** - 🚀 Convenient pickup service - 👍 User-friendly app - 💡 Ability to view past orders - 🚀 Efficient online shopping experience - 👍 Friendly and helpful staff **Cons** - 🐛 Frequent app crashes or glitches - 🔍 Difficult to navigate and find items - 🔍 Confusing coupon and discount system - 🔍 Unreliable substitutions and out-of-stock notifications - 🔍 Inconsistent pricing and lack of transparency **Commonly reported bugs** - Items disappearing from shopping lists - Incorrect item quantities or substitutions in orders - Password reset issues and sign-in problems - Compatibility issues with older devices or operating systems - Inconsistent or missing information in the app **Most requested features** - Ability to modify order details (date, time) after placement - Option to save frequently purchased items as a list - Improved search and filtering functionality - Better integration between app and in-store experience - Clearer communication on item availability and substitutions ## Newest reviews (20 of 164) ### 3/5 — Recent app change - PLEASE CHANGE IT BACK! *2026-06-09, version 95.0.0* Overall, this app makes it very easy to clip digital coupons, make shopping lists and create online orders. A few weeks ago I would have given it 5 stars, however they recently changed the app. I do not do online orders but will create my shopping list on the app. They used to order your list by location in the store and indicate what isle your item was in right in the list. With the update, allegedly you can change how your list is organized but no matter what you do it’s still all jumbled. And they no longer indicate what isle your item is in unless you click on each individual item. Very disappointed with this change. PLEASE CHANGE IT BACK!!! ### 1/5 — I would give it 0 stars *2026-05-25, version 94.2.0* 9/10 times the app doesn’t load. The website is the same way. Very unresponsive, unable to grocery shop via mobile. Trash app. Remove it completely since it’s been this way for 2 or more months now. Along with the awful website. ### 1/5 — Last APP Update NEEDS FIXING *2026-05-24, version 94.2.0* Not happy at all with this last app update! With all my groceries that I had saved to my list, IT DELETED IT ALL, BUT that’s not ALL, it will NOT LET ME SAVE NO MORE TO MY LIST. I have to turn on and off my cellphone and that doesn’t help. NOW, the only way I can save my grocery list, is by adding it to my cart like I was going to pick it up in my car, but seriously I don’t like that way at all. PLUS, it won’t let me SAVE a flavor for instance a kind of ice cream. THIS APP NEEDS FIXING NOW!!!! ### 1/5 — Still can’t access *2026-05-23, version 94.2.0* After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration. And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 1/5 — Non-functional *2026-05-22, version 94.2.0* With latest update, does not work at all. Deleted my lists, and I can not add any items to a shopping list. ### 1/5 — No way these are real 5 stars lol *2026-05-21, version 94.2.0* How can a company this big continue to produce an app that won’t work. It’s almost every month it’s down for days at a time and I just order from somewhere else… ### 1/5 — What happened *2026-05-17, version 94.1.0* Updated and now it doesn’t work. It keeps saying something went wrong. Uninstalled and reinstalled it- nothing. Looks like I’m shopping somewhere else. ### 1/5 — Totally dead *2026-05-06, version 93.2.0* And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 1/5 — Another update and still not working *2026-04-17, version 93.1.0* And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 1/5 — Not the best update once again *2026-03-27, version 92.3.0* And one more update 3/27/26…The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 2/5 — When it works, it's only fine *2026-03-13, version 92.1.1* 9 times out of 10, the app doesn't load any content no matter your connection, your phone settings, or even if you deleted and reinstalled it to refresh the cache. When the app does work, occasionally there's no back button on certain search screens leaving you trapped unless you completely close the app and pray it will load up again. ### 2/5 — Where is the scanner for digital coupons *2026-02-25, version 91.3.0* There are times when I open this app, pop the little scanner button, scan a digital coupon code, the coupon pops up, I select it, and good to go. Other times , like tonite, I open the app, no coupon button anywhere, can’t make it work no matter what I do. I search digital coupons for the item and literally no result appears. Last resort is I just scan the digital coupon code with my phone camera and the web prompts me to login to pick n save. This is while I’m sitting there looking at my own account on the logged in app. Fix your stuff. ### 1/5 — Not the best update once again *2026-02-25, version 91.3.0* And one more update 2/25/26…The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. Yet another update 2/21/26 and still list feature is not working on iPad. Also now the cart doesn’t go across devices. Stuff is on my iPhone but not on iPad. You guys are killing me. One of the most important things in a app is being able to make a list of what you need from the store…. Just did the latest update 2/15/26 and list STILL does not come up on iPad iOS 16.7.13. It just has the spinning wheel. Lots of lag time now too overall. I use the app all the time so please fix. Was much more user friendly a few updates ago. Had really hoped the list feature would work now but…nope. So many updates but I se NO improvement in the app. Getting to be “not” user friendly. ### 1/5 — Not the best update once again *2026-02-22, version 91.2.0* Yet another update 2/21/26 and still list feature is not working on iPad. Also now the cart doesn’t go across devices. Stuff is on my iPhone but not on iPad. You guys are killing me. One of the most important things in a app is being able to make a list of what you need from the store…. Just did the latest update 2/15/26 and list STILL does not come up on iPad iOS 16.7.13. It just has the spinning wheel. Lots of lag time now too overall. I use the app all the time so please fix. Was much more user friendly a few updates ago. Had really hoped the list feature would work now but…nope. So many updates but I se NO improvement in the app. Getting to be “not” user friendly. ### 1/5 — Not the best update once again *2026-02-17, version 91.1.0* Just did the latest update 2/15/26 and list STILL does not come up on iPad iOS 16.7.13. It just has the spinning wheel. Lots of lag time now too overall. I use the app all the time so please fix. Was much more user friendly a few updates ago. Had really hoped the list feature would work now but…nope. So many updates but I se NO improvement in the app. Getting to be “not” user friendly. ### 1/5 — Not the best update *2026-01-29, version 90.3.0* Just did the latest update 1/29/26 and list does not come up on iPad iOS 16.7.13. It just has the spinning wheel. Lots of lag time now too overall. I use the app all the time so please fix. Was much more user friendly a few updates ago. Had really hoped the list feature would work now but…nope. ### 1/5 — Sick of updates *2026-01-07, version 89.2.0* This ap changes like the weather. A big pain. ### 1/5 — Awful laggy glitchy app *2025-12-27, version 89.1.0* Garbage app. Takes forever to load pages, it’s missing a significant amount of items, and it is not easy to navigate. Seriously, whoever made this needs to use it before releasing version updates because it just keeps getting worse. ### 2/5 — Refresh worse *2025-12-16, version 89.1.0* It’s not easier nor faster. It’s harder to navigate. And worse yet, when I click on the search button the word SEARCH appears at the top, but nowhere can I type anything. I’m on an iPad running iOS 26. When I use my iPhone, a search bar appears at the bottom, but I have to click into it to start typing. Seems like an extra step. ### 1/5 — Doesn’t work *2025-12-11, version 88.2.1* The new update is awful. Nothing works anymore. The app just sits on loading the whole time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Digital coupons *2026-08-18, version 97.1.0* I’m done with this digital stuff. I can’t get it to work for me and I’m done going to the service desk to get something done because of digital bull. Besides to me I find this digital stuff wrong, and it works fine for those who understand it. I don’t need the hassle and it discriminates against people who don’t understand it. I’ll do my shopping elsewhere. ### 1/5 — Stupid update can’t search *2026-08-16, version 97.1.0* Your new app update has rendered the search function inoperable!!! Piece of c—-. ### 1/5 — Too many bugs and slow *2026-08-07, version 97.0.0* Used this app three times and has been an absolute nightmare. Customer service either the app is horrible. I could make my order on DoorDash and would be here way faster than the options on the pick n save app without a ridiculous charge. No way to edit your delivery except adding more items. No reason to use this app and wait 2 hours for your delivery. Terrible app. ### 1/5 — Update Again 😢 *2026-07-20, version 96.1.1* I can’t login with your App! Even an employee tried to help me and she couldn’t either. The app bar goes around and around and still won’t let me login in!!! I even deleted the app, restarted my iPhone and reinstalled the app, and still does not let me login. What’s going on? ### 1/5 — As of 7/11/26 still can’t access app or website. On 96.0.0 *2026-07-11, version 96.0.0* Now on 96.0.0 Kroger do better already!!! Still can’t access App using iPad 5 iOS 16.7.16. Cannot move forward not being able to sign in. All the app does after you try to sign in, is keeps circling authenticating. This has been going on for months and I’m not the only one voicing these issues. Pretty frustrating and very disappointed after talking with customer service staff. After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration. And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 1/5 — Constant Updates *2026-07-01, version 95.3.0* This app needs to be updated every other week or it absolutely refuses to let you use it. Completely ridiculous for a grocery app. ### 1/5 — Designed not to work *2026-06-23, version 95.2.0* This app never works correctly. It’s always difficult to scan QR codes and clip coupons. It is by design and they know it. Evil app by an evil company. ### 1/5 — As of 6/18/26 still can’t access app or website. On 95.2.0 *2026-06-18, version 95.2.0* Now on 95.2.0 Kroger do better already!!! Still can’t access App or website using iPad 5 iOS 16.7.16. Keep getting a message that connection is not private. Cannot move forward on either one not being able to sign in. Can’t sign in on the website because nothing happens. It just keeps circling around and going back to a main page but you still can’t access anything on those pages to place an order. continue to get message from app when trying to sign in that that connection is not private. This has been going on for months and I’m not the only one voicing these issues. Pretty frustrating and very disappointed after talking with customer service staff. After two phone calls to their so-called tech people still no response. Did the latest update and still cannot access app and cannot access website. Continue to get message in App saying it’s a fake site and even trying to access it without trying to sign in, it keeps saying it’s unable to load to retry. On the website every time you go to sign in nothing happens, no matter what you do. I’ve used Safari, Chrome and directly into Google and nothing. If this does not work using an iPad IOS 16 then say so, let some of us have a little bit of relief from the frustration. And so it doesn’t go….today the app finally died. Can’t sign in and nothing comes up even on guest mode. Good grief! Using same device. IPad 5. And one more update 4/17/26. The app has become totally useless on iPad 5. NO syncing to other devices, no list, no USE!!! I hoped you would do better. Guess it’s time to shop another store. After countless updates still no improvement or response from IT teams. I’m not the only one experiencing these sort of issues. Each update seems to make it worse and more glitchy when you can get it to work on an iPhone. ### 1/5 — Does not work at all *2026-06-17, version 95.2.0* App or website does not work. FIX YOUR DAMN WEBSITE AND APP. ITS BEEN SEVERAL MONTHS. CANT ACCESS ON IOS 16.6 iPhone and CAN NOT ACCESS ON IPAD IOS 28. THE WEBSITE WILL NOT LOG YOU IN. JUST REDIRECTS YOU TO THE HOME PAGE OVER AND OVER WHEN CLICKING SIGN IN ### 1/5 — Did an update & now I can’t find a match result for WATER??? *2026-06-10, version 95.0.0* No matter what I type to look for, it can never find a result for ANYTHING!! I almost gaslit myself thinking I misspelled words but even using the suggestions like water were not coming up! I went to categories & it again would not show me beverage options, just a search bar to type into an empty void that would not yield results. I’m genuinely mind boggled how this “update” was approved? I bet using Google to look in the store would give me a better outcome than waiting for the app to get fixed. What a waste of my time & storage space. ## Most praised reviews (10 highest-rated) ### 5/5 — Pickup store location broken *2025-11-29, version 88.1.0* Update hasn’t fixed the pickup store location. It tells you to download the app again. Endless circle. ### 5/5 — Update on iPad. (now fixed) *2024-10-24, version 75.3* The ability to view or use lists was broken for me with a previous update on both my phone and tablet. The latest update (7.5.3) has corrected this. ### 5/5 — Love the pick up option *2023-11-19, version 64.1* App is easy to use and saves so much time! ### 5/5 — No cell phones. *2023-09-22, version 62.1* I have friends that have no access to your app and are unable to get your information. Seems very unfair to the elderly. Not having the flyer is also an issue. I have to take them to Aldi’s. ### 5/5 — Very convenient and focused *2023-09-20* Got started using the app during the pandemic, and like it so much I use it all the time. The store maintains a list of the items I buy frequently, and I combine that with the list of items they have on special, which are also listed on the app. The people who select the items are to be commended on selecting the freshest produce. Things I would have selected myself. The people who deliver groceries to the car are always pleasant and prompt. And I only have to take the groceries into the house. ### 5/5 — Simple to use *2022-09-03, version 49.4.1* Coupon loading is a snap! It’s intuitive and simple. Love this app. I’ve used almost every grocery app in my area (Hy-Vee, Target, Aldi, Festival Foods, Woodmans) to order since the pandemic began, 2.5 years ago. I still use a few of them as supply chains are causing me to look between multiple stores to find everything I need, at reasonable prices, and this is still the best of the grocery apps I’ve encountered. ### 5/5 — Best Grocery Pick Up Service In The Area!!! *2022-07-09* Pick N Save has mastered the grocery pick up option. I always get fresh produce and reasonable substitutions. They also do not mark up their prices on groceries for pick up which I appreciate. Too many places do that and I won’t shop there anymore.. The only suggestion I would have is to always have the shopper text for substitution approval. If you are looking for an easy flexible grocery pick up look no further. I won’t shop anywhere else!! ### 5/5 — 😎 *2022-03-22, version 44.2* I throughly enjoy your pick up service. I’m sometimes disappointed that not all items are available but understandably some are discontinued or for some reason some are only delivery or shipping even in small quantity items. Also I feel that I most mention that your employees are very kind, courteous and willing to go out of their way to help a customer as I am. They should be commended for their diligence especially throughout the harsh weather all winter and then some. ### 5/5 — Using coupons *2021-06-09, version 35.0* I often wish When going to coupons it would take me immediately to order the item. I have to go back to my order to make sure I ordered what I needed in the quantity needed to use the coupon. I have often missed items and lost the use of the coupon ### 5/5 — Very grateful! *2021-04-07, version 32.3* It has been a huge blessing for me to be able to have someone else do my grocery shopping during Covid, especially as I am immuno-compromised. Thank you so much for offering this option, and for the friendly staff who always have such a good attitude when they bring my groceries to my car. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*