# Pick Up Stix — user reviews > 136 indexed App Store user reviews of Pick Up Stix by Pick Up Stix Fresh Asian Flavors, rated 4.80/5 from 3,353 ratings. - Source: https://appshunter.io/ios/app/pick-up-stix/id1163991778/reviews - App overview in markdown: https://appshunter.io/ios/app/pick-up-stix/id1163991778.md - Rating breakdown: 5★ 2,991 · 4★ 237 · 3★ 53 · 2★ 30 · 1★ 42 ## What do users think of Pick Up Stix? Overall sentiment: positive **Pros** - 🍽️ Delicious food - 👍 Great customer service - 🏆 Excellent rewards program - 🔍 Easy to use app - 🌟 Consistently high quality **Cons** - 🐛 App crashes or bugs - ⚠️ Issues with redeeming rewards - 💰 Expensive compared to other options - 🕰️ Slow or inconsistent delivery times - 🚫 Discontinued lunch specials **Commonly reported bugs** - Cannot change password in app - Error validating basket when checking out - Rewards not properly applied to online orders - App not compatible with some Android devices - Inconsistent behavior when redeeming offers **Most requested features** - Add Apple Pay payment option - Allow rewards redemption in-store - Improve app performance and stability - Provide better customer support channels - Offer more customization options ## Newest reviews (14 of 136) ### 3/5 — Losing appeal *2026-04-13, version 2.5* Not as good as used to be ### 4/5 — Received someone else’s order *2026-02-20, version 2.5* Received someone else’s order not the order I made, it’s making me late for an appointment. ### 4/5 — Meat should not have grizzle *2026-01-17, version 2.5* Nice flavor but came across tough meat that should of been cutout for preparing meal. ### 5/5 — Mrs’s LVN *2025-12-23, version 2.5* Very polite customer service and tasty food ### 5/5 — Great customer service *2025-12-21, version 2.5* Great Customer Service ### 5/5 — Yummy *2025-11-04, version 2.5* I absolutely enjoy the Chinese salad, salmon. If you try it add their veggies on top. Or try the steak drunken noodles or Kung pow chicken white rice ### 3/5 — App great unless you have a problem *2025-10-23, version 2.5* The app is great unless you have a problem. Half of my food was not delivered and there is zero way of contacting anybody to get it resolved immediately. I finally had to call the store directly and they are going to “give me a credit”, but I have to show up at the store to get it. Defeats the point of ordering delivery via the app. ### 3/5 — Yummy *2025-10-05, version 2.5* Very delicious! The flavors are amazing!! ### 5/5 — Sandra *2025-09-28, version 2.5* Loved the food , the staff and everything !!!! ### 5/5 — Quality always *2025-06-10, version 2.5* Really clean, friendly, great quality spot. Food always delicious and a great value Employees happy and helpful Highly recommend ### 5/5 — Easy and done! *2025-05-09, version 2.5* Easy app, even for a Mature Lady🥳 ### 5/5 — Ms old school *2025-04-30, version 2.5* Love the food love the app so far. ### 5/5 — Greg *2025-04-25, version 2.5* Great service, the crew is the best. ### 5/5 — Pick up sticks *2025-03-02, version 2.5* Loved the saleds ## Most critical reviews (10 lowest-rated) ### 1/5 — Rewards Issue *2026-07-27, version 2.5* Not able to apply any rewards to my order, the app says “Oops! Failed to update reward rule” Please fix this ASAP. Very annoying ### 1/5 — Doesn’t honor 10 extra bonus points. No dark mode. *2026-04-10, version 2.5* Doesn’t honor 10 extra bonus points after app and email sign up. Yes I contacted the email for app issues points. No dark mode. Doesn’t round up points. You have 9.99? You get 9 points. Not 10. ### 1/5 — Oswaldo *2025-11-05, version 2.5* Horrible Costumer service! ### 1/5 — Update the app *2025-06-08, version 2.5* Please update this very old app. Also, the splash intro screen takes WAY too long. Modernize this immediately so I can continue using it. ### 1/5 — Great service *2025-03-16, version 2.5* Everyone is always VERY nice! Customer service is outstanding ### 1/5 — No Apple Pay *2025-03-03, version 2.5* Does not take Apple Pay as payment option, deleted. ### 1/5 — Can’t save payment *2024-10-08, version 2.5* It won’t let me order because I can’t save my payment ### 1/5 — Complete Fail On iPad *2024-08-19, version 2.5* Just a glorified iPhone app. It’s 2024, hire some competent engineers. ### 1/5 — Can’t Change Password *2023-07-29, version 2.5* In the profile page I couldn’t find a way to change my password. When I try to use my Apple iCloud Password, it wants to assign ‘punch.comm’. This makes password management virtually impossible. How this got past usability testing I have no idea. I can’t use this app as an account. ### 1/5 — Unable to Redeem Rewards in App *2023-06-08* When trying to redeem rewards for a mobile order. The App says not to hit Redeem but wait until the Review screen to select another option to redeem. However when you get to the order review screen there are no other buttons to hit to get your rewards. I showed this to workers in the store and none of them can figure it out either. ## Most praised reviews (10 highest-rated) ### 5/5 — Dinner *2026-07-13, version 2.5* Great customer service and quickly made dinner. Friendly staff!! ### 5/5 — M *2026-06-24, version 2.5* Comida deliciosa ### 5/5 — Gracie - good review *2026-06-13, version 2.5* Gracie at Long Beach was so cheerful and helpful with my dietary restrictions… I drive from DTLB ### 5/5 — Awesome service! *2026-05-31, version 2.5* Great location & fabulous service! Food delicious and served with a smile! ### 5/5 — Excellent as always *2026-04-23, version 2.5* Pick Up Stix is my #1 go-to place when I’m really hungry and want something tasty and healthy. ### 5/5 — Great service *2026-04-20, version 2.5* Outstanding Customer service by Ed ! Helpful with everything and love this location !! ### 5/5 — Great Place *2026-03-14, version 2.5* Great customer service, great food and great rewards! ### 5/5 — 10 out of 10! *2026-03-02, version 2.5* Always have great service!! :) ### 5/5 — Great Review *2026-02-12, version 2.5* I was just at the Escondido location and the people working here were all kind, helpful and overall I received EXCELLENT service! ### 5/5 — Dr. Cooper *2026-02-10, version 2.5* ⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*