# Pickaroo: Grocery, Food, Shops — user reviews > 36 indexed App Store user reviews of Pickaroo by Pick.A.Roo, rated 4.70/5 from 515 ratings. - Source: https://appshunter.io/ios/app/pickaroo-grocery-food-shops/id1524594173/reviews - App overview in markdown: https://appshunter.io/ios/app/pickaroo-grocery-food-shops/id1524594173.md - Rating breakdown: 5★ 427 · 4★ 48 · 3★ 15 · 2★ 5 · 1★ 20 ## What do users think of Pickaroo? Overall sentiment: mixed **Pros** - 🚀 Fast and reliable delivery service - 👍 User-friendly and intuitive interface - 🛍️ Wide variety of stores and products - 💬 Responsive and helpful customer support staff - ⏰ Flexible scheduling for preferred delivery times - ❤️ Convenient one-stop shopping experience - 🎯 Well-organized product categories - 💰 Frequent deals and promotional discounts - 📱 Accessible for non-tech-savvy users - 🦄 Aesthetically pleasing app design **Cons** - ⏱️ Inconsistent delivery times and delays - 🚫 Frequent service unavailability - 📦 Items frequently marked as unavailable - 🔄 No cart synchronization across devices - 📍 Poor delivery tracking and GPS functionality - 💳 Limited payment method support - 📢 Excessive notification spam - ❌ Poor customer service responsiveness - 🧊 Inadequate cold chain logistics for frozen items - 🔐 Broken sign-up and verification process **Commonly reported bugs** - Cart not syncing between iPad, iPhone, and web - Map displays country view instead of courier location - Add card button off-screen on smaller phones - Card validation issues requiring app reinstall - Sign-up birthday field stuck on October 4 2020 - Chat function not appearing after verification failure - Payment processing failures with certain card types **Most requested features** - Real-time GPS tracking for delivery drivers - Cart synchronization across multiple devices - Granular notification settings (disable deal notifications) - Support for international credit cards - Integration with more retail stores - Improved inventory management system - Ice packs or proper cooling for frozen/chilled items ## Newest reviews (10 of 36) ### 2/5 — Sync *2024-09-02* No sync between devices. I load my shopping cart on my iPad, i open my iphone and the cart is empty and web site cart is empty although I’m logged into all 3 with the same account ### 2/5 — Too Spammy when Notifications are Enabled *2023-10-08* This app is FAR too spammy when notifications are enabled. I want notifications enabled for deliveries but am considering disabling them so my phone isn’t spamming me multiple times per day. I cannot see a place to disable offer or deal notifications. ### 2/5 — Bad functionality *2022-07-05, version 5.1* Poor App design can’t validate card details - have to delete all and reinstall. Add card button off the page so difficult to add with smaller phone like iPhone SE. ### 4/5 — Needs GPS Tracking *2021-10-16, version 3.5.4* This app needs real time GPS tracking (like the Grab app). It would be much easier to coordinate meeting up with the delivery driver upon their arrival. ### 1/5 — Pointless *2021-09-08* So it's supposed to help you to shop groceries conveniently. However if the item is not availble, and the alternative is availble, even if it's in the grocery but not in their app, they can't buy it for you. So what's the point? You're better off with Grab pabili. **Developer response:** We are truly sorry about this. Please know that your feedback is very important to us and we'll surely coordinate this with the concerned teams. To further assist you, please send us your order number via email at cs@pickaroo.com. ### 2/5 — Poor customer service *2021-05-09* Driver never showed up, no reply or feedback from customer service **Developer response:** We regret the inconvenience this have caused. We would like to know how we can still help you. Please send us your order number at cs@pickaroo.com. ### 5/5 — Awesome App *2021-04-18* Pick-A-Roo did a good job of having a clean and easy to understand app. By far, the best delivery service app. Easy to navigate and chat service is readily available. I hope that in the future, customers would be able to locate where the courier is just like in the Uber app. ### 1/5 — international credit cards not accepted *2021-04-16* Tried to purchase using amex and chase to no avail. But I got a notice from chase that am paying 21cents for the attempted transaction. Sent pickaroo a message but it seems that no one will ever respond. **Developer response:** Hi, we apologize for this. Please allow us to enlighten you regarding this charges. Kindly send your concern at cs@pickaroo.com. ### 5/5 — Awesome App & Service! *2021-03-04* The app is really easy to use and it looks super cute and clean! The service itself is also 5-star, there’s a chat now option, deliveries arrive on time, and shoppers/riders are friendly. 🦄 **Developer response:** Thank you for your positive feedback! We hope you keep ordering through our app, and please let us know if you experience any bugs. You can reach out to us at cs@pickaroo.com. Have a great day! ### 5/5 — Intuitive and beautiful interface. *2021-01-02* App is intuitive to use , and has a gorgeous interface. **Developer response:** We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at cs@pickaroo.com! Have a wonderful day! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a user friendly application *2026-03-31* Their service is laways unavailable and they will always tell you that the merchant is not responding. Better go with their competitors who are more efficient in providing good business. Like Grab ☺️ **Developer response:** Please accept our sincere apologies. Can you please update the order details here or contact us at cs@pickaroo.com so that we can have a look into this right away? ### 1/5 — BAD SERVICE *2026-03-26* My order took hours to be delivered, and I only got updates after following up multiple times. I was even asked to change my mode of payment, only to be told later that it would be delivered the next day. In the end, I had to book a Grab just to get my order since it was for our dinner. **Developer response:** Please accept our sincere apologies. Can you please update the order details here or contact us at cs@pickaroo.com so that we can have a look into this right away? ### 1/5 — Don’t use this app! *2025-08-22, version 8.26* I ordered for a grocery delivery and it was processed 5 hours after. I asked just for a refund on delivery fee in exchange for the time i lost. They don’t value and respect the time of other people! Time is very important! ### 1/5 — Unreliable App *2025-07-05* Every time I order, there will always be an item that won’t be available. The inventory isn’t updated. I don’t really get the value for money for the shopping and delivery fee. Not recommended ### 1/5 — Fix Map *2023-06-03* Could it be that this is the worst update as of late? I am unable to track the delivery of my items because it just shows the map of the country and not where the courier is with respect to my house. #fail **Developer response:** Thank you for your feedback. We will forward your concern to our dev team to check our rider tracking features. Should you have other concerns, please email us at cs@pickaroo.com. ### 1/5 — Juliana *2023-01-09* I like that Juliana/shopper called me. I was able to replace and add items to my last. I will be a regular customer. Hope i can order from Palawan, where I live, to be delivered to my elderly PWD aunt and uncle. ### 1/5 — Delivered late and frozen items spoiled. No way to contact customer service other than a bot. *2022-10-19* Used once. Never again. **Developer response:** We are so sorry for this. Rest assured that we will look into this error. Also, please send us the full details of your concern thru email at cs@pickaroo.com. They will forward your experience to the concerned team once they receive your email. ### 1/5 — Pickaroo could have been the best but *2022-05-13, version 4.8.1* No ice packs for chilled and frozen food products, melted ice cream because it was used to keep the other items cold. Your operations manager should review Food Safety Basics and Cold Chain Logistics. ### 1/5 — Accessibility *2022-01-22, version 4.1* This app still needs a lot of work. From sign up to verification process to chatting with their support - the steps are all broken and disjointed. Three customers in the same room had the same experience. It’s not intuitive, the design doesn’t make it easy to use the service. I reached out to their support but since I couldn’t even get verified (they had no record of several attempts) I couldn’t reply to them directly and the chat function doesn’t appear. I’m writing the review here with the hopes they can see and fix their sign up/ verification process because they are gatekeeping customers from their own service. ### 1/5 — Payment & customer service issue *2022-01-05* They said Mastercard will work but my Apple card didn’t work. I was trying to send food to my family afflicted with COVID-19 in the Philippines. Customer service took more than 20 mins for their first reply and sadly, was not able to reaolve the issue. **Developer response:** We apologize for any inconvenience. Please send us a screenshot of the error at cs@pickaroo.com so we can check your concern to the proper teams. ## Most praised reviews (10 highest-rated) ### 5/5 — Fast delivery *2026-03-05* Good service and fast delivery **Developer response:** Thanks for the 5 star rating. Hope you continue to enjoy reading news on our app. If you have any feedback or suggestions, please write to us at cs@pickaroo.com. We would love to hear from you! ### 5/5 — Super helpful and user friendly *2022-01-14, version 4.0.2* A straightforward, user friendly and very beneficial app! Shoppers and delivery team have been so far so helpful and smart about making decisions. They communicate well. ### 5/5 — Pick-a-roo for President *2021-08-31, version 3.3.2* I don’t know what’s more to love about this app. a) the incredible efficiency and professionalism of their shoppers? b) always on time or even early delivery.. how dare they! c) the extremely easy user interface of the app that ANYONE can use d) the witty tita tongue-in-cheek codes (remember the towel promo???) e) the multiple deals and savings we’ve enjoyed in their one year of existence or f) the incredible assortment of goods and products offered I would say all of the above! Easily everything i’ve ever looked for in an app. Cheesy, but this app delivers (pun intended) in doing everyone in its value chain GOOD. Gives income to delivery drivers during a pandemic, check. Allows restaurants and other businesses (whether small or big) a new channel to be discovered, check. Unite people with national pride with a simple discount code (Hidilyn), check. Offers an simple, quick delivery serbice so that we can safely stay home, check. Solve emergency grocery needs (no more diapers! flat iron busted!) of a harried housewife, check. Every time I get a notification from Pickaroo, I know something good’s going to happen. In these unreliable times, it’s great that we have something dependable to count on. ### 5/5 — Game-changer in the online delivery app *2021-08-31* Pickaroo isn’t just aesthetically pleasing. It is a one-stop shop for everything that you need and want. Products are categorized and well-presented. They really put an effort to put a description at the bottom of every product. They also have a favorite feature which I love because it saves time and energy. Just click on ❤️ and check out. I also love the fact that you can do your grocery and food shopping in your most convenient time and have it delivered in your preferred day and time. I’ve been using their App for a year now and I can say that this is definitely a game-changer. 1 year and counting with ROO! ❤️🦄 ### 5/5 — User friendly app for everyone. *2021-08-31* The app is just a year old but the wide variety of stores and reliability of the app and riders is impecible. It is really a ONE STOP SHOP for everyone any age and gender. My 63 yr old mom is not tech inclined but she uses the app flawlessly and with ease. Also, is it virtually appealing. I think the app is well thought of and designed carefully to cater everyone’s needs. Keep up the good work unicorns and please continue the 8 peso promo daily. We are really enjoying the promo. Kudos to you guys! ❤️💚💙💜🧡🦄🦄🦄 ### 5/5 — Lifesaver! An essential during these times! *2021-08-29* We now do our groceries and food deliveries using this app. It saves us valuable time, and keeps us safe at home. Very quick and easy to use. We now say “ill pickaroo that” for anything we need delivered. Thank you for all your hard work! ### 5/5 — superb and very efficient delivery! *2021-08-18* luv it!!! I always get my orders ahead of time! ### 5/5 — Fast *2021-06-24, version 2.9* Fast delivery👍👍👍 ### 5/5 — Tatadjek *2021-06-22* Pick.A.Roo. When i place an order it always arrived on time or much earlier. They have a lot of discount to offer. I should have known about this APP long time thanks to my Godson from Norway sharing me this. ### 5/5 — Even my mom uses this unicorn app *2021-05-23* One great app to rule them all. It’s very easy to use and understand. The makers took into account the user experience from selecting items, checking out, notifications while in progress, any order adjustments, and upon order completion. I wish they are able to add other stores into the app like Landers, South Supermarket, Makati Supermarket, and so on. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*