# Pickle \| Rent & Lend Fashion — user reviews > 335 indexed App Store user reviews of Pickle | Rent & Lend Fashion by Pickle Poll, Inc., rated 4.60/5 from 3,447 ratings. - Source: https://appshunter.io/ios/app/pickle-rent-and-lend-fashion/id1551736097/reviews - App overview in markdown: https://appshunter.io/ios/app/pickle-rent-and-lend-fashion/id1551736097.md - Rating breakdown: 5★ 3,002 · 4★ 92 · 3★ 58 · 2★ 52 · 1★ 243 ## What do users think of Pickle | Rent & Lend Fashion? Overall sentiment: mixed **Pros** - 💎 Excellent customer service - 🤩 Great concept and idea - 🤗 Passionate and dedicated team - 🔥 Game-changing and innovative - 🤑 Opportunity to make extra income **Cons** - 🐛 Glitchy and buggy app - 🤯 Unreliable delivery and logistics - 🤬 Poor handling of issues and refunds - 🤷‍♀️ Inconsistent policies and enforcement - 😓 Frustrating user experience **Commonly reported bugs** - Constant app crashes and freezes - Inaccurate item availability and location - Inability to complete basic app functions - Syncing and login issues - Unreliable notifications and messaging **Most requested features** - Improve search and filtering capabilities - Implement better protection for owners - Add more transparency and communication - Streamline the rental and return process - Enhance the overall app stability and reliability ## Newest reviews (10 of 335) ### 2/5 — This app is filled with lenders charging prime $$$ for fake and counterfeit Pucci and Chanel *2026-08-13, version 2.0.54* It’s a race to the bottom. Let’s be logical people. If someone is lending out their “Pucci” top which retails for 1-2k are they really going to risk lending it out for $80? Makes no sense. If it seems too good to be true, guess what? It probably is. ### 3/5 — Renting *2026-08-12, version 2.0.53* Be careful putting your favorite fashion items in mail. Things get lost frequently. Great idea but needs work! ### 3/5 — Having to pay for every offer ?! *2026-07-22, version 2.0.40* While I do love this app there needs to be a better way when it comes to making offers. I should not have to pay for every offer I make until it’s been officially accepted by the owner. I’m constant being charged and having to wait on a answer from owners which can take forever and it’s not great when you’re on a budget looking for a item ### 4/5 — App has improved a lot recently! *2026-07-21* Pickle has improved a lot recently and is usable again after a few messy updates. It is not as glitchy as before and couriers seem to be consistently working again. I also love how I can now see exactly how much I will earn on each rental and can look back on it as well. The only criticism I have is: 1. As a lender, it can be a little frustrating to not get paid out when renters who pick up do not confirm delivery. I understand why the app does it this way, but I wish there was a better way. I don’t want to annoy my renters to ask multiple times to confirm delivery, and sometimes they don’t understand what I mean if they’re new to the app. 2. Please more onboarding for new renters. Most are very confused and I don’t always have the time to give step by step instructions for them. Things like “confirming hand off” & “confirming courier pick up time slot” should be understood, but are not. I often have to message pickle support and get them to handle it from the backend, which is time consuming for everyone involved. 3. Maybe a reminder to confirm courier time slots would be great and no auto-confirm! There’s been a few instances where somehow a courier slot is selected by a renter at a time that doesn’t work for me and I am not notified to confirm it. Also, I am not always notified if a renter requests a new time slot. I usually happen to notice at some point, but sometimes it causes a mess because it is too close to the requested courier time. 4. Clarity for renters to request rental dates for when they actually need the item. So often a renter will request an item for the day their trip starts and want to pick it up 1-2 days early. This is not always feasible if items are rented back to back and also affects proper daily charges. I’m not sure why this is so common, but maybe a little reminder for renters would help immensely! **Developer response:** We hear you and we are sorry for the experience. Things are already significantly better than they were at launch and will only keep improving from here. Ratings are back, courier dispatching has been addressed, and we are pushing updates every day. Thank you for sticking with us! ### 3/5 — Good in theory but the app needs work *2026-07-21, version 2.0.40* App is buggy. There’s some discrepancies on when you’re the person renting the dress versus the renter. There’s no way to change notifications without completely turning them off. Being notified every two hour by the app and text is ANNOYING. ### 2/5 — Horrible customer service *2026-07-08, version 2.0.32* Honestly, I’ve never had a problem for renting from any individual on the app. The only issue is the customer service. If you need help with something then expect to wait an upwards of four hours to hear back from anyone. I don’t know where they are hiring their customer service representatives, but they’re clueless. ### 2/5 — Late fees make the app awful *2026-07-05, version 2.0.29* UPS had trouble with my package and I ended up getting charged over 30 dollars making a 70 dollar outfit I rented into 100 with the person who lended the outfit being very difficult and not understanding of the situation. ### 1/5 — Just saying *2026-07-03, version 2.0.29* Love the idea of the app but would appreciate if they took their time to fix how much the app lags. The filters work really weird and you have to be careful because you can filter to be shown only large dresses but a lot of large dresses would be hidden and only 2 things can show up after. Makes no sense. Also, can you add a filter option to choose specific locations/ cities. ### 5/5 — Lifesaver🙏 *2026-07-01, version 2.0.28* Needed a dress last minute for a wedding and Pickle was a LIFESAVER!!!! So easy to use, and so many great options. Used a courier through the app to deliver the dress to me too so I didn’t have to figure out a way to pick it up, which was super convenient and helpful. Will def use again next time I’m in a pinch ### 1/5 — If you have an issue you’re on your own *2026-06-30, version 2.0.26* Horrible customer service ## Most critical reviews (10 lowest-rated) ### 1/5 — I would give this 0 stars if I could. *2026-08-25, version 2.0.62* Horrible experiences with logistic of getting the items back and ups delayed one of the items and they charged me the full price of the item even though ups hasn’t declared it lost. I am so upset and feel robbed. I will be telling everyone I know to never use this! ### 1/5 — My item was stolen *2026-08-19, version 2.0.58* My worst nightmare came true and a renter never returned my Gucci sunglasses. Pickle took multiple weeks to help me with my issue and mark the item as stolen. In the end they reimbursed me but I can’t find the same sunglasses I had bought online anymore. ### 1/5 — so many bugs *2026-08-19, version 2.0.58* has way too many bugs, keeps crashing when i try to upload pictures for a new listing (has been going on for months) ### 1/5 — Unreliable rental services *2026-08-12, version 2.0.53* If you have an important, event, wedding, party or anything that means something to you, DO NOT USE THIS APP. The renters are incredibly unreliable and will cancel 3 days prior to your pick up with no repercussions on their end. It does not protect the customer or offer anything aside from falsities. The horror stories from others are also insane. ### 1/5 — As a lender, no customer support *2026-08-08, version 2.0.52* If you are thinking about renting items from your personal closet on pickle, think again. If a renter damages your item, their team will not take accountability and will not cover the repairs for your item as their “protection” claims. Not worth it. Sincerely, Owner of $950 dress which is totally destroyed now ### 1/5 — Great concept, app itself is terrible *2026-08-08, version 2.0.52* I love renting out clothes on this app and I love renting this app. I think it is great concept but the app itself is absolutely horrible. Orders never go smoothly. The support team takes forever. User is not able to adjust orders very easily. Everything has to go through support in the support team is really bad. It’s talking to a robot most of the time not helpful. ### 1/5 — Complete Disaster *2026-08-08, version 2.0.52* Pickle seriously needs to stop pushing unnecessary updates that make the app harder to use. The new phone verification login is a terrible change. There’s no password option anymore, and somehow there still isn’t even a proper way to update your phone number if it has changed since you first made the account years ago. People change numbers, lose access to old phones, etc. That should have been considered before forcing everyone to verify by text. Now users can get locked out of their accounts while they still have active rentals and items worth thousands of dollars out with other people. That is a huge security issue and completely unacceptable for a rental platform. Bring back password login and add a way to update or verify a phone number through email. This update created a problem that never needed to exist. ### 1/5 — Would be great if it didn’t crash every 3 minutes. *2026-08-06, version 2.0.51* Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this. ### 1/5 — Would be great if it didn’t crash every 3 minutes. *2026-08-03, version 2.0.48* Not sure what this update was meant to do if I can’t even use the app without it completely crashing. Please fix this. ### 1/5 — Customer support is terrible *2026-07-30, version 2.0.46* I loved using this app for the past two years but unfortunately their customer support is abysmal and does not actually protect you if you are renting your stuff. They take weeks to offer you compensation and it won’t even be enough to replace your item. They need to invest more in supporting the customers and renters they already have rather than influencer marketing. They don’t care about normal renters. Would not recommend the headache. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this app - use it for everything!! *2026-08-19, version 2.0.58* I've been using Pickle for over two years and cannot recommend it enough. I've made real money on pieces that were just sitting in my closet, and saved even more by renting instead of buying something new for a one-off event. Plus, you get access to so many cute pieces you'd never otherwise have in your closet. If you haven't tried it yet, download it — you will love it! ### 5/5 — Highly Recommend! *2026-08-17, version 2.0.57* this is such an up and coming clothing app! It’s so cool to be able to rent clothes from other girls closets with your style! I recommend to everyone I meet that asks me where my clothes are from lol ### 5/5 — The BEST app! *2026-08-12, version 2.0.53* I love using Pickle for any event I have coming up and it truly saves so much money all while you can earn money too! The layout of the app is very user friendly and I have had great experiences while using the app. ### 5/5 — Loving Pickle! *2026-07-13, version 2.0.35* I love this concept and how they make it so easy for me to have a more interesting wardrobe! I especially like how they do a great job filtering for my size and taste (If only dating apps could do so well!) I am recommending to my friends of all ages. ### 5/5 — Easy Access to great clothes *2026-07-03, version 2.0.29* I’ve had a really good experience with Pickle so far. The app is easy to use, and browsing listings is quick and straightforward. The selection is great, with lots of current styles to choose from! This concept is such a great idea! Recommend!! ### 5/5 — A delicious way to shop! *2026-07-03, version 2.0.29* I love Pickle! The app is super easy to use. I was able to make an account quickly with just my phone number (so much easier than email address). Once inside the app (account isn’t required to enter the app, which is also nice!), everything is organized so intuitively. Somehow the featured items at the top are exactly what I need before I know I need them. It’s so easy to shop and find things to rent that I love! I haven’t tried renting out my own stuff yet but am excited to start doing that and make a little extra money! I love pickle! ### 5/5 — Easy to use *2026-07-01, version 2.0.28* Needed an outfit for a birthday dinner at the last minute and found exactly what I was looking for. Easy to use and the whole process felt seamless ### 5/5 — Such a great idea, executed well *2026-07-01, version 2.0.28* Renting instead of buying for a wedding or ski trip just makes so much more sense — better for the wallet and way more sustainable than buying something you’ll wear once. The app makes it easy too: clean design, simple to browse and check out, no headaches. Really impressed. ### 5/5 — Love it *2026-07-01, version 2.0.28* This app is great!! I love how you can search by brand / occasion ### 5/5 — Great app *2026-07-01, version 2.0.28* Great app. Needed a suit coat for my cousins wedding. Super easy process from ordering to delivery. Would do again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*