# PickMe Sri Lanka — user reviews > 380 indexed App Store user reviews of PickMe Sri Lanka by The Internet Agency, rated 3.60/5 from 129 ratings. - Source: https://appshunter.io/ios/app/pickme-sri-lanka/id1000163961/reviews - App overview in markdown: https://appshunter.io/ios/app/pickme-sri-lanka/id1000163961.md - Rating breakdown: 5★ 68 · 4★ 13 · 3★ 10 · 2★ 8 · 1★ 30 ## What do users think of PickMe Sri Lanka? Overall sentiment: negative **Pros** - 🚀 Reliable service - 💡 Variety of transportation options - 👍 Reasonable prices - 🚕 Convenient for getting around **Cons** - 🐛 App crashes and glitches - 🚗 Unreliable drivers - 💰 Drivers overcharging customers - 🤖 Poor customer service - 🗺️ Inaccurate location tracking **Commonly reported bugs** - App crashes on login or registration - Payment issues and unauthorized charges - Scheduled rides not showing up **Most requested features** - Improve app stability and performance - Implement better driver vetting and accountability - Enhance customer support responsiveness - Provide more accurate location services ## Newest reviews (16 of 380) ### 2/5 — What is going on??! *2026-08-10, version 26.070.1* I always prefer to use pickme over uber because I want to support the local economy. Unfortunately the app makes it very difficult, it constantly glitches does not show accurate location and eta of drivers and has gotten progressively worse. Please get your act together. ### 4/5 — Helpful *2026-08-09* Good app, helped in my travels within Sri Lanka. Needs improvement, E.g., Tuk tuks can start trip before reaching the pick up location. At times the fares were very high, compared to other well known apps. ### 2/5 — Not Great *2026-07-26, version 26.070.0* Although it is the only game in town when it comes to ride sharing apps, the drivers always call you and ask where you are even though a map literally shows them. They never show up on time. They occasionally ask you to pay with cash even though it’s set up for card. And they accept rides before knowing where you are going. If it’s far they get concerned and ask you to cancel so it doesn’t hurt their rating. Which is obnoxious because they should have just no in the first place and not accepted. ### 2/5 — Terrible app *2026-07-02, version 9.40100* The location system is very laggy and drivers almost always cancel trips or can’t find you, the home function on the app takes you to a wrong address which isn’t even your home address at all. Use uber anywhere possible because they are much cheaper and reliable, Pick me is 2X the price on everything. ### 1/5 — Misleading prices *2026-06-11, version 9.40080* Estimated price can easily drop to double. Terrible. It doeasnt serve purpose at all. ### 1/5 — Does not support for damaged goods even you are in Platinum membership *2026-06-05, version 9.40080* I opened a support ticket for damaged item which is a spare part for my vehicle. My brother handed over the item while I was waiting for the part to fix a breakdown 43km away from Colombo. Since the item had not left the pickup area after 1hr, I managed to contact the bike driver through pickme hotline (because he was not answering my direct calls). Then my brother went there and took the package and we realised it had been dropped and damaged. PickMe acknowledged the item was damaged but shortly after they closed the support ticket without any feedback. I was also charged 8.87 km from my card. Please be careful when you deliver items using this service. ### 2/5 — Not receiving OTP today *2026-05-19, version 9.40080* Unable to access the app ### 1/5 — Absolute Robbery *2026-05-15, version 9.40061* Ordered a 550 LKR milkshake and the bill ended up being nearly 800 LKR. That’s a 43% markup in 'stealth fees.' A 55 LKR 'Convenience Fee' just to use a buggy app? A 'Fuel Surcharge' in May 2026 when the crisis already ended? And a 'High Demand' fee just because it's lunchtime? You guys are basically a digital highway robbery service at this point. I’m not paying for a delivery; I’m paying for your corporate overhead. Deleting the app and moving to Uber or ordering direct. Absolute scam ### 1/5 — Rude and Dangerous Drivers and Disappointing Customer Service *2026-05-14, version 9.40061* One night, I booked a ride on a pick me tuk tuk. And all of a sudden, on my way home, the driver started scolding me and threatening me for no reason. Then, the driver stopped at the incorrect location, stating that it was the location on the phone and that he is not going to go anywhere but there ( I had entered the correct location and had been dropped there previously by other drivers ) As I requested to be dropped at the correct location, he started to shout at me saying that he won’t be dropping me at the safest location. This driver was seriously threatening me and it was in the middle of the night at an unknown and dark location. I was honestly terrified. These drivers are absolutely disgusting and pathetic and have no respect towards their customers. I’m not sure why this company keeps these dangerous gangster type drivers to serve their customers. Immediately I called the customer service and filed a complaint. They got an explanation of the situation and told me they would call me the following day. After they called me the next day, they got the details on what happened and they never gave me an update on what will happen to future rides. It was very disappointing and I’m pretty sure that they have taken zero action against the driver or warned him. I was not assured at all other than them saying that it won’t happen again. It was unsatisfactory. I will never ever book a ride with this app ever again! It is very risky and dangerous and I would also request everyone to re consider and think about what sort of risk they are taking. Disgusting drivers and bad customer service. I hope they improve in the future. But I won’t be booking a ride with this app ever again. ### 1/5 — Bad app *2026-05-12, version 9.40061* Drivers use it to scam and the customer support do not help and just close your complaint. ### 1/5 — Irresponsibility *2026-05-05, version 9.40061* The driver didn't even pick me up and charged me a lot of money. The company ignored my help. I will never use it again. Uber is better to use for foreigner. ### 1/5 — Basically unusable *2026-05-05, version 9.40061* Constant cancellations, phone calls asking where you are, drivers unable to use app properly, drivers asking for different price than quoted on the app. Pick me is utterly useless ### 1/5 — Stupid update *2026-04-27, version 9.40061* Update new version latest in appstore but access in app show pop-up update . Dev is really stupid ### 1/5 — Not recommended *2026-04-19, version 9.40060* Do not ever order food from this app. They are bad,irresponsible and careless. Stupidity at its best! Do not waste your time and money on this ap. ### 1/5 — Ну такое (((( *2026-04-16, version 9.40041* Водители клали на ваше приложение с высокой колокольни и не будут вас уважать и работать с вами …. Ваша бизнес модель нерабочая … ещё год и вы закроетесь . ### 1/5 — Truly disappointed *2026-04-16, version 9.40041* I’m extremely disappointed with my experience with Pick Me Food. I placed an order for my family on New Year’s Day, expecting a smooth and enjoyable meal. Unfortunately, that’s not what happened. The rider reached near my house but couldn’t locate the exact address. Instead of contacting me properly or attempting delivery again, the order was simply marked as “delivered,” which is shocking because I never received it. What’s even more frustrating is the response from customer service. When I reached out for help, I was told that nothing could be done. This is completely unacceptable — I paid for food that I never received, and there was no effort to resolve the issue or offer a refund. Is this really the level of service Pick Me Food provides to its customers? Marking undelivered orders as completed and refusing to take responsibility is not just poor service — it’s unfair. I strongly urge the company to improve both its delivery handling and customer support, because this experience has completely ruined my trust in your service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Basic app functionality issues *2026-08-25, version 26.080.1* There’s a few issues with application account settings being completely non responsive. When selecting delete account, nothing occurs and there’s no way to report an issue. When visiting their privacy policy, the email associated with their policy returns an address not found ### 1/5 — This app does not work *2026-08-20, version 26.080.1* I was quoted 5 mins and driver then said he would be 23 mins then he called and said he had arrived. It’s still showing 22 mins pickup after 10 mins. Useless app ### 1/5 — Massive hassle *2026-08-09, version 26.070.1* Most drivers in popular locations and ask for 4-5 times the price. ### 1/5 — Loyalty *2026-07-25, version 26.070.0* I was using since long time Z suddenly yesterday its says user blocked permanent whats was the issue not able to understand. ### 1/5 — Absolute garbage *2026-07-13, version 9.40100* Drivers are scammers, hard to get a ride, zero customer support ### 1/5 — Drivers scam you!!! *2026-07-02, version 9.40100* The app is easy to use. But when I request a tuktuk in the areas of Sigiriya and Ella the drivers will call and ask for a higher cash price than what is stated on the app. And if you disagree, they will cancel your request. And when you get a lot of cancelled request, you get BANNED from the app. The whole app is a total scam because of the drivers!! Total garbage!!! ### 1/5 — 3 hrs n no food delivered *2026-06-28* Waste of my time.. I’m a tourist.. n tried this app but waste of time n starved.. UBER IS FAR BETTER ### 1/5 — Bad services *2026-06-24, version 9.40100* Cannot cancel order im waiting 2 hours, always driver cancel and switch 15 time ### 1/5 — Bad service and app assist *2026-06-20, version 9.40100* I was dropped of by driver in the middle of the road and the app still charge me the amount, i contact customer support but they do notthing but an useless appologize and that all. ### 1/5 — Bad *2026-06-19, version 9.40100* Bad ## Most praised reviews (10 highest-rated) ### 5/5 — Useful Application *2026-07-22, version 26.070.0* Pick me is a useful application in the transport field. ### 5/5 — it really helped us *2026-05-28, version 9.40080* usually on time, good app to avoid scam ### 5/5 — Best App For *2026-04-13, version 9.40041* This is an excellent app for travelers looking for reliability and value. The pricing is very competitive, and the upfront fare estimates ensure there are no unexpected costs or overcharging at the end of the trip. Key Highlights • Ideal for Travelers: Simple to navigate in new locations. • Budget-Friendly: Offers some of the best rates available. • Transparent Pricing: Prevents drivers from charging extra fees beyond the agreed price. ### 5/5 — Good but.. *2026-04-11, version 9.40041* Sometimes drivers ask us to cancel the booking and charging the same fee for the hire, but if we cancel a booking next time that cancellation charge added to our trip that’s not fair at all.. take a step for that, otherwise pick me is amazing ### 5/5 — Pickme *2026-01-11, version 9.1780* Good service ✌️✨💯 ### 5/5 — Best way to get around *2025-12-31, version 9.1780* Fair and safer than almost every transportation methods . Never had a bad experience with the app or the driver partners. ### 5/5 — Работает *2025-11-16, version 9.1760* Все работает прекрасно , цены в 2-3 раза ниже чем у частников ### 5/5 — Man muss den Fahrern entgegen laufen! *2025-11-11, version 9.1760* Die App funktioniert soweit gut. Es gibt nur eine gespaltene Meinung der einheimische TukTuk Fahrer und viele Gegner. Deshalb verstecken sich die PickMe Fahrer und holen einen manchmal nicht offensichtlich ab sondern Man muss zu den Fahrern hin laufen! Die Fahrten klappen gut, genau so wie die Bezahlung. Die App an sich hat einen kleinen Daten leck: mich haben zwei Sri Lankanische Männer auf Whats App angeschrieben obwohl ich meine Nummer nicht gegeben habe! Also B fragte woher sie die Nummer haben, haben die mit „from pick me“ geantwortet. ### 5/5 — Perfect *2025-08-18, version 9.1700* Ho usato quest’applicazione per una tratta breve di 5 minuti a Negombo e non ho avuto nessun problema, Tuk Tuk arrivato in 2 minuti, tragitto tranquillo e ho pagato quello che c’era scritto in app. ### 5/5 — Excellent *2025-08-10, version 9.1680* Excellent --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*