# Picture Safe - Hidden Photos — user reviews > 740 indexed App Store user reviews of Picture Safe by Collect3 Pty Ltd, rated 4.60/5 from 1,440 ratings. - Source: https://appshunter.io/ios/app/picture-safe-hidden-photos/id303740913/reviews - App overview in markdown: https://appshunter.io/ios/app/picture-safe-hidden-photos/id303740913.md - Rating breakdown: 5★ 1,200 · 4★ 94 · 3★ 31 · 2★ 9 · 1★ 106 ## What do users think of Picture Safe? Overall sentiment: mixed **Pros** - ⭐️ Excellent security features - 📁 Organized folder structure - 👍 User-friendly interface - 🔒 Reliable password protection - 🕰 Long-term usage (over 10 years) **Cons** - 🐛 Crashes and bugs after updates - 💸 Subscription model changes - 🔑 Weak password (only 4 digits) - 🔍 Inability to recover lost passwords - 🤯 Data loss after updates **Commonly reported bugs** - Inability to add new photos/videos - Compatibility issues with iOS updates - Randomly deleted photos and videos - Perpetual sign-in loop - Crashing on launch **Most requested features** - Longer/alphanumeric password option - Ability to rearrange photo order - Export/backup all photos and videos - Decoy photo/video feature - Support for additional file types (PDFs, documents) ## Newest reviews (10 of 740) ### 4/5 — Handy sometimes *2025-05-27, version 4.0.13* Best way to keep some pix confidential ### 2/5 — PROBLEMAS DE RESTAURACIÓN *2024-06-23, version 4.0.12* Tenía la versión original pero ahora la aplicación ya no funciona! Que puedo hacer? ### 5/5 — Great but needs tweaking *2023-03-27* Great app that needs slight improvements. The decoy pic section needs to take a pic of the snoop and shut off. I’d prefer it takes a pic of the snoop to be able to confront them about breaking our trust promise if I’m right. A third passcode for a partitioned folder would be great. ### 1/5 — App keeps crashing *2023-03-13* Upgraded to Pro and the app keeps on crashing on the latest ios software - devs need to fix ### 4/5 — Best *2023-03-08, version 4.0.12* It is one of the best ### 1/5 — Stuck in a perpetual sign in loop *2023-03-05* I have sworn by this app for years…but for the last month, when I log in it gets stuck in a perpetual sign in loop rendering me unable to access any of my photos. When you click on “app support” it just takes you back to the login screen which is now precluding me from getting support. So frustrated that I’m unable to access my stuff in a time of need. ### 1/5 — Love this app but confused.. *2023-02-17* So I have been using your app basically since lunch. I’ve already had one discrepancy where you did a security update many years ago and I got locked out of my app and lost so many photos. I recently had an issue since iOS 16 came out and lost a batch of back ups. After doing a lot of restoring, I finally was able to get back into the app and recover use of my latest photos. I have not had an issue for years until now. I tried to import my photos back into the app like I have in the past without a problem except now they show up in the app on my computer through iTunes, but not actually in the app. I also keep getting prompt to all of a sudden subscribe.. I paid for this app a long time ago. I go through restore purchases, and the subscription goes away, but lingers in the settings and still nothing works accordingly. Very frustrated. ### 1/5 — Lost Password *2022-11-03, version 4.0.12* Have not used in awhile forgot password no way to reset…….. ### 4/5 — Lost password *2022-10-26, version 4.0.12* I have lost my password. How do i get it back? ### 4/5 — App won’t open *2022-08-19* I have had this app many years and today it won’t open at all. Is there something happening? Please help ## Most critical reviews (10 lowest-rated) ### 1/5 — None customer support *2026-03-23, version 4.0.14* Do NOT BUY THIS APPT.. Zero customer service. You email them many time asking for support and they don't respond at all whattosver. ### 1/5 — Completely dumped all my pix!! *2025-12-17, version 4.0.13* No warning - all images gone ### 1/5 — Lost data *2025-04-15, version 4.0.13* update in june remove all my pics and videos ### 1/5 — Import pictures *2024-09-17, version 4.0.12* The pictures won't import from my pics. ### 1/5 — Used to be good *2024-07-23, version 4.0.12* What a shame, another app ruined by money grubbers who actually think people are going to pay for a dumb subscription. Bye bye. ### 1/5 — Annoyed Customer *2024-06-13, version 4.0.12* Pics wont save. It randomly deletes a pic I upload. Hope upgrading to Pro solves this as they don't have info regarding what Pro does/benefits. Twelve hours later…still no response from Support. ### 1/5 — Lousy. *2024-04-23* This app lost me a LOT of photos. Whoever thought out the process of transferring photos from your library to the app did a terrible job. You tap the “+” add your photos from the library and then it doesn’t tell you what to do AT ALL! You think you have transferred them, but you haven’t. You delete the originals, go back to the “safe”🤣 and they are gone! One of the worst for going through the process and then being left high and dry. ### 1/5 — You all are a joke. *2023-11-25, version 4.0.12* DO NOT USE THIS APP. The five stars are from people that have not had their pictures disappear. Its not if they will disappear, its when. Then your five star will go to one, and you get zero response from these clowns. These people should be sued. You trust them with important items only for them to be lost. ### 1/5 — No support *2023-08-25, version 4.0.12* I have written several emails asking for support for this app and I have not received a single response. Very unprofessional and a waste of money! Don’t download this app, the customer service is non existent, and will never answer ### 1/5 — The app keeps crashing *2023-03-23, version 4.0.12* I paid too much for this to keep happening. HELP ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-08-06* Had the app for 15 years+++ Couldn’t live without it! Thank you PS ### 5/5 — Safe *2026-07-28, version 4.0.14* If you want to keep photos and videos private this is a great app for that ### 5/5 — What Happened *2026-04-13, version 4.0.14* App is back and hides all the stuff I need hidden. No complaints here. ### 5/5 — Garbage *2026-02-21, version 4.0.14* Photos disappeared just as others have said. ### 5/5 — Keeper *2026-01-19, version 4.0.13* I’ve used this app for a few years now, always reliable ⭐️ ### 5/5 — Once you delete it *2025-07-14* Once you delete it you loose all data ### 5/5 — im so sad *2025-05-26, version 4.0.13* i forgot my password . how to reset ? ### 5/5 — ⭐️10 years and still great! ⭐️ *2025-03-29, version 4.0.13* Have been using this app for more than I can even remember and thankfully have never ever had any issues with this at all in any way! I also had the pro version of this and just as great also! A little bit of paint would be great, just a few tweaks, the play bar, would be great if could scroll across the videos etc things of that sort would be very helpful but not complaints at all though. 💪🏼🫡 ### 5/5 — The only app I use for… *2024-07-30* storing my naughty pics. ### 5/5 — Very useful *2023-09-12* I have used Photo safe for must be nearly 20 years always found it realisable and always kept my photos safe and secure. The same can be said for video safe the only thing I would like put back into the edit function would be the ability to rearrange the order of photos and videos very recommended And I would like a reply from support regarding Face ID not working with the app it works on all other apps but stopped on photo safe when I got my iPhone 14 pro max --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*