# Pied — user reviews > 45 indexed App Store user reviews of Pied by Pied Parker, Inc., rated 3.40/5 from 66 ratings. - Source: https://appshunter.io/ios/app/pied/id1090511575/reviews - App overview in markdown: https://appshunter.io/ios/app/pied/id1090511575.md - Rating breakdown: 5★ 37 · 4★ 2 · 3★ 3 · 2★ 1 · 1★ 23 ## Newest reviews (16 of 45) ### 3/5 — Payment *2025-02-02, version 2.7.22* It was not easy to find out how to make a payment after submitting my credit card info in the payment section of the app. ### 5/5 — Time saver!!!!! *2024-10-09, version 2.7.7* Pied has made parking so much easier, I don't have to wait in lines to get out of the parking garage it's been a game changer--I work in hospitals and wish it was in every one to help save time when we are in a rush. No more lost tickets fees either🙌🙌 ### 5/5 — Easy *2024-10-08, version 2.7.7* Very nice application used it for Keck USC visiting my family. It was the first hospital I didn’t have to fight with parking. It read my plate perfectly and I didn’t have to struggle or wait in line. Thanks Pied people ### 5/5 — Pied *2024-10-08, version 2.7.7* It was seamless to sign up and this new parking technology worked perfect for me. I was not having to fight to find a spot or pay to park it was one and done. Thank you Pied team. ### 5/5 — Efficient and courteous *2024-10-06, version 2.7.7* At last a simple convenient app that the company watches close! The staff at Pied is very interested in consistently offfering the best parking experience available. Kudos to the Pied team keep up the good work ### 5/5 — Amazing service *2024-09-29, version 2.7.7* I’ve used the Pied app several times at two locations and the experience was seamless. ### 5/5 — Easy to use, very helpful *2024-09-14, version 2.7.7* What a great concept and experience. Thank you. ### 5/5 — Easy to use *2024-09-14, version 2.7.7* Great experience and ready to use. ### 5/5 — App is efficient *2024-08-16, version 2.7.7* Having the pied app on my phone make life so much easier to navigate through the terrain. It’s smooth, seemingly simple and no glitch. Contactless is the way to go! ### 5/5 — I wish more spaces used it! *2024-08-12, version 2.7.7* Super convenient, makes parking a breeze once you set up an account. I wished more places used this… just imagine never needing to deal with the hassle of parking again if every garage used this technology ### 5/5 — The go-to app for parking convenience magic! *2024-08-12, version 2.7.7* The Pied app has helped me with a parking location I frequently visit allowing me to enter the parking lot and leave without ever having to pull a ticket or worry about paying. When I arrive the gate reads my plate and automatically opens. The same happens when I leave and the app charges me automatically with my saved form of payment for my session; it’s like magic! I look forward to them enabling more locations with their technology. ### 5/5 — Great technology *2023-11-14, version 2.6.7* Loved the experience and I’m glad I’m in the system now. It’s SO easy!!! #LovePied ### 5/5 — The future of parking *2023-10-13* I used Pied for the first time in LA at USC KECK and it’s was great! I wish they were in more parking lots. ### 2/5 — Support seems terrible. App glitch? *2023-09-30, version 2.6.7* The app seems nice and easy. The issue came when I upgraded to a new phone. When I tried to login on the new phone, I got an error message (24). It has a nice button to get help by initiating a chat. If you move from that window, you lose the chat and get zero response. The automated message says they typically respond within 30 minutes. They did not and I don’t have time to wait and hope they eventually respond. That chat uses Intercom. Click on that link and think you can initiate a chat outside of the app that is giving an error? No - it will tell you to go back to the Pied Parker website if you want help. Come here and choose app support - what option within that page is to contact for help or even provide help for the app itself? Nothing. I ended up deleting the app and reinstalling. That solved my issue. If you have any issues, I hope that will help you. I sincerely believe the company doesn’t actually want to help customers. ### 5/5 — The future of parking *2023-09-11* Worked liked magic. Touch less and seamless wow! Bravo! ### 3/5 — It’s nice when it works *2023-09-10, version 2.6.7* I use this several times a year. However, I frequently have to fuss with the app to open and then renter my vehicle info. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible user experience *2025-06-15, version 2.7.26* No confirmation that payment was made, gates take 10+ seconds to open. No Apple Pay. Overall horrible experience compared to metropolis. Lot owners take note. ### 1/5 — Company is a scam *2024-06-27, version 2.7.3* Gianni Maxemin is a con man. Don’t trust this company. ### 1/5 — Absolute nightmare *2024-05-09, version 2.6.7* When did paying for parking become such a headache ### 1/5 — Terrible *2024-02-24, version 2.6.7* Everything about it is terrible ### 1/5 — Unreliable app, customer service hard to reach *2023-06-22, version 2.6.7* The app is super glitchy and wouldn’t accept either my credit or debit card (both of which were functioning for other payments at the time) for payment…then of course you can’t use the app again until you pay the outstanding balance. Took customer service more than 2 days to resolve this, and I don’t think they would have resolved it even that quickly if I hadn’t been proactively checking in. There is no customer service phone number, the only customer service is through a chat function on the app/website, and they’re very slow to respond. ### 1/5 — Not for hospital yse *2023-04-13, version 2.6.7* They are using this app now at USC medical center. My mom didn’t feel comfortable with the app. She had to have an attendant help her with setting up an account and gave him her credit card information as she could not leave the parking structure. I understand this app can be useful but at a hospital with elderly people it just doesn’t make sense. Not a good idea at an already stressful environment. This just leaves people vulnerable when trying to seek medical attention. Bad idea USC… ### 1/5 — Bug spray needed!!! *2022-08-03, version 2.6.4* From start to…..nope. Couldn’t finish even setting this up. First thing you see is “Download the App” THEN “sign up”. Downloaded and couldn’t complete the form because I didn’t sign up! It’s been my experience that once you download an app, you complete your profile. This is backwards. It only gets worse when to try to get help. ### 1/5 — What A piece of Garbage! *2022-06-30, version 2.6.4* Tried to upload this app and it has a ton of bugs. Don’t waste your time. ### 1/5 — Not Working *2019-03-03, version 2.1* Every time I tried to put in an address, the app crashed and shut down. Tried four times. ### 1/5 — "INVALID TIMES" *2018-02-18, version 2.0.4* After taking all my info it keeps giving me an error message saying im inputting an invalid time to search. I give up. ## Most praised reviews (10 highest-rated) ### 5/5 — John Thomas *2026-07-30, version 2.7.29* This Pied app helped me make my regular day easier. The hassle of getting a ticket every time to park. Now I just drive in and out it’s that easy! ### 5/5 — Easy to Use *2026-07-15, version 2.7.29* Love this app. It’s easy to use and has beautiful maps. So many parking apps are archaic. This one stands out. Zoom zoom. ### 5/5 — Makes parking simple *2026-06-26, version 2.7.29* Great app, easy to use and seamless experience. ### 5/5 — Professional *2025-08-23, version 2.7.27* Anne was extremely helpful. App is the best to pay for parking. Try it, you won’t regret. ### 5/5 — Pied Piper Park USCt *2025-07-27, version 2.7.27* Pied support is amazing They listen & respond in a gracious manner Anne will mail you back & always gives positive feedback to your issues ### 5/5 — Great Customer Support *2025-07-08, version 2.7.26* I had a great experience with this parking app’s customer support team. After I exited a parking structure, the system didn’t recognize my license plate, so my parking session stayed active in the app. I reached out to customer support, and they responded the very next day. They reviewed the situation and promptly waived the fee. I like the fact that they handled the issue fast and professionally. It was an easy and stress-free experience for me. ### 5/5 — Great app but *2025-02-02, version 2.7.22* Why does the logo look like Trump? The app works flawlessly tho. ### 5/5 — Love it! *2024-12-05, version 2.7.13* Such a cool app! I downloaded it after parking in LA and it made everything so easy. My favorite part was being able to chat with someone live on the app when I had questions. I hope more paid parking structures use Pied. ### 5/5 — Convenient app for parking *2024-11-11, version 2.7.12* The app is straightforward and easy to use. Great user interface for finding parking and entering payment info. ### 5/5 — Supportive feedback *2024-11-11, version 2.7.12* I am a frequent visitor to USC medical Center. I had a question regarding parking and a notification I had gotten to make an appointment for parking today. I reached out and had helpful feedback from Jan at Pied Piper which alleviated my stress related to parking today. Grateful for this app which makes getting in and out of the facility so much easier. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*