# Pier 1 Imports — user reviews > 49 indexed App Store user reviews of Pier 1 Imports by Pier 1 Imports Online, Inc., rated 4.18/5 from 655 ratings. - Source: https://appshunter.io/ios/app/pier-1-imports/id1554558912/reviews - App overview in markdown: https://appshunter.io/ios/app/pier-1-imports/id1554558912.md - Rating breakdown: 5★ 436 · 4★ 69 · 3★ 47 · 2★ 35 · 1★ 68 ## What do users think of Pier 1 Imports? Overall sentiment: negative **Pros** - ⭐️ Great app! - ⭐️ Easy to use - ⭐️ Glad they have an app - ⭐️ Missed shopping at the stores **Cons** - 🚫 Can't get to checkout - 🚫 Truly terrible app - 🚫 Lost shipment - 🚫 Horrible horrible service - 🚫 App needs work - 🚫 Awful - 🚫 Impossible to disconnect the notifications - 🚫 Think twice before buying - 🚫 App might as well be titled non-existent - 🚫 Couldn't open pages - 🚫 Can't cancel - 🚫 Horrible design and user experience - 🚫 Garbage - 🚫 Usability very poor - 🚫 Waste of time - 🚫 Everything sold out - 🚫 You just lost a customer! - 🚫 Not enough information! - 🚫 This app needs work - 🚫 Very disappointing, can't ship to Quebec **Commonly reported bugs** - Discount code not working - App crashes frequently - Can't view order history **Most requested features** - Bring back Patchouli scent - Add ability to filter out sold out items - Improve product details and dimensions - Add Canada shipping ## Newest reviews (16 of 49) ### 2/5 — Miss the stores so much! *2023-07-02, version 5.3* I just find the shipping outrageous! I so miss Pier One stores and Steinmart. They were the best! I would have bought more but $12.95 was as much as the candle was originally. I have many items from the stores. Mirrors, tapestries, furniture etc. Sure miss going in to Pier one once a week! ### 3/5 — Review *2023-06-17* Every time I get on the site you are always out of stock! I love the patchouli anything, I never see the refills in the diffuser big bottles anymore or the little bottles of oils in patchouli, vintage linen, or pink champagne! I absolutely love those scents (Patchouli & Cardamom, Vintage Linen, & Pink Champagne). The last order one of the Patchouli & Cardamom was broken, thank goodness I bought 3! ### 2/5 — App needs work *2022-09-20* Disappointed by the app, you can’t even filter for anything. Very frustrating since I never use my computer, developers should fix and make more user friendly before they lose customers ### 2/5 — So sad *2022-07-11* Pier I was always my go-to store for personal purchases for our home as well as presents for special occasion. Now that the store has closed, I no longer order anything. Looking at a picture is different than hands on. Plus, like everything else, the prices are out of line. I enjoy what I have from your store, but I am no longer a customer.👎👎👎 ### 3/5 — Impossible to disconnect the notifications once they start! *2022-03-26* I’m going to have to google a phone number for customer service. The mobile app has NO contact information whatsoever. All you can do is purchase. Pretty clever but not smart in the long run. Theirs will be the last app I go to from now on to look for stuff. ### 2/5 — I did not get $20 off for downloading app *2021-12-14, version 2.8* Dissatisfied that I did not get $20 off for downloading app ### 1/5 — “Search” items are too small to see *2021-12-10* The app is ok as far as apps go but the reason I have it 2/5 stars was because when you search a topic, the list of items it shows are so small you can’t see them (Andy phone has a large screen). Fix that and would probably be a 5/5. Gave up trying to find what I was looking for though so can t actually speak to the checking out experience. ### 3/5 — Order and Discount *2021-11-10* I am trying to order two pillows and I am not able to add the 30% discount to my order. Very frustrated! ### 1/5 — Sad news pier 1 *2021-11-10, version 2.5* Winnipeg Canada. Has out today looking for your store Stvital had number n/a really well this store closed why don’t you take off number . Realized going further I notice store has new business area 🐽 The Unfortunately I will miss your store. Sad Canada was not good enough for your business. ### 3/5 — Mostly User Friendly *2021-11-09* I wouldn’t normally think to write a review for a shopping app, but I’m just really bothered that there’s no way to filter out items that are sold out. When looking under ‘dinnerware’ no way to filter out napkin rings either. I just want to look at available plates but that isn’t very easy. Very minor thing though, app seems fine otherwise ### 1/5 — difficult! *2021-10-31* you can’t get to the description, it is difficult to find what you want on the site because it’s so difficult to navigate. I am very disappointed as the last I was better. What were they thinking? hire a middle school nerd. I’m sure he can do better than this. ### 1/5 — Couldn’t open pages !! *2021-10-13, version 2.4* I was ordering and the page would disappear!!! ### 1/5 — Can’t cancel *2021-10-07, version 2.3* Pier one is sucking my money out of my bank account because I can’t cancel the subscription. ### 1/5 — Horrible design and user experience *2021-09-29, version 2.3* Can’t see products, page links don’t work. Use the web version and save yourself the hassle ### 1/5 — Garbage *2021-08-29, version 1.9* This is not Pier 1 Make no mistake, this is not the iconic store that we all know and love! Cheap crap that you can buy in Wal Mart. So sad! 😔😔😔😔😔😔😔 ### 1/5 — Usability very poor *2021-08-26* One of the worst shopping apps I’ve used. I do most of my shopping on line. This is the worst I’ve used. It doesn’t flow from process to another. I wanted to go back and look at what I’d purchased, you can’t click on the item and see anything after the fact check. Once it’s done, you can only see there was an order not look at it for part reference. All the great shopping apps let you look and see what you’ve purchased. Also it gives you a number to click on to call for customer service but it’s like a door leading to nowhere, it doesn’t work. The app definitely needs some work. I downloaded the app it offered $20 off my first purchase, that didn’t work either. Designers pulled the trigger too soon. another ## Most critical reviews (10 lowest-rated) ### 1/5 — Can't Get To Checkout *2025-10-26, version 7.6* I click on my bag and it does nothing. Can't pay for my items or even look at my basket to checkout. Ridiculous. ### 1/5 — Truly terrible app *2025-06-17, version 7.3* You’d think people would want to know the dimensions of furniture they’re buying. With the Pier 1 app, you can just guess! Or, better yet, look elsewhere. ### 1/5 — Lost shipment! *2024-09-28, version 5.9* Weeks ago I ordered $200.00 worth of Ginger Peach liquid (I forget exact title)and NEVER received it!!! My credit card was charged , order was supposedly shipped and then absolutely nothing and you people are impossible to get in touch with!!! I am so disappointed with this service and if this is the way you do business BRING THE STORES BACK!!! What can be done about this fiasco? Constance M Ponder - OH ### 1/5 — The reason for one star *2023-12-23, version 5.7* I purchased some Christmas ornaments for my tree. They did not work so I wanted a refund. My items did not say no returns. They did give me an in-store credit but that is not what I wanted. ### 1/5 — Horrible horrible service *2022-12-06, version 4.3* I was SO excited to be able to order online. I downloaded the app, and chose the LeVien ornament I wanted. What a bargain! 14.95 . There were 2 choices but no way to choose. The payment page wouldn’t accept the code “FRIDAY”. I went through chat and finally got it to tell me a real person would call me. NOPE. Didn’t happen. Tried again. Nothing. Again, nope. Emailed a request (twice) to speak to a representative and still no call. I now know why all the stores closed. Customer service is non existent. ### 1/5 — Awful *2022-09-10, version 3.7* This the worst retail app I’ve ever used. Products are poorly displayed. Filters either aren’t available or don’t work. I love Pier One products but they just lost me as a customer ### 1/5 — Think twice before buying from Pier 1! *2022-03-04, version 3* Ridiculous prices, no refund and items dimensions not described ### 1/5 — Only had it two days and it won’t stay open more than a second! *2022-01-30* I’m getting ads for blowout sales and deals for using the promo for the app and I can’t shop for anything because every time I open the app it immediately closes. Can’t go to a brick and mortar store either. Used to love this store ### 1/5 — Site *2022-01-10, version 2.8* Horrible site ### 1/5 — Pier one app *2022-01-07, version 2.8* The Pier One app might as well be titled non-existent! I tried to create an account using the app, but it doesn’t recognize my email nor the password I set up. Instead I used the store web site and ordered a cute kitty basket for toys. This basket was on sale for $109.59 so I ordered it (it was very cute). Two days later I wanted to check if the order was in fact placed, but there was no order number, nor anyway to directly contact PIER 1 as the app didn’t work, so I didn’t have an account according to the app. However, PIER 1 did charge my credit card. I have sent two emails via the customer support email to PIER 1, but no answer back as to an order number, shipping date, tracking…still the app doesn’t work! So I am going to contact my credit card company and dispute the charge as PIER 1 has fraudulently charged my card with what appears to me as no intention to make a proper sale of goods. It would be my recommendation that buyer be very aware in any dealings with PIER 1. Shameful, but this store used to be one of my favorite shopping places, but not since they have closed their brick and mortar shops. Barbara Tinkle Jacksonville, FL ## Most praised reviews (10 highest-rated) ### 5/5 — Pier stores *2024-09-06* Missed shopping at your stores ### 5/5 — Ms. Linda Long *2024-02-27* Miss the actual store. Longtime customer. Took a friend who bought entire dining room furniture. Commission? ### 5/5 — Bring it back!! *2023-09-17* Patchouli was the best scent ever!!! Bring it back if at all possible!!!! ### 5/5 — 5 stars *2021-09-23, version 2.2* Love the app! It’s so easy to shop and navigate! ### 5/5 — Pier 1 imports *2021-08-11* I’m installing the app and I can’t wait to check it out To what I see I ❤️ it already . Hopefully I’ll be one 😃 customer with the orders. ### 5/5 — No delivery to Canada? *2021-08-08, version 1.9* I just finally decided to put a few items together in my basket. Then I read the review!!!! No delivery to Canada??? What the heck?? What a waste of time. ### 5/5 — fantastic team *2021-07-15* always quick getting to me with any queries, never an issue ### 5/5 — Pier 1 *2021-03-14, version 1.4* I love pier 1 imports I’m glad they have a app. ### 5/5 — Great! *2021-03-10, version 1.2* Great app! Easy to use. 5 stars! ### 5/5 — They’re Back!!! *2021-03-10, version 1.2* Yay! So happy to shop at Pier1 again! ⭐️⭐️⭐️⭐️⭐️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*