# Piing! SG — user reviews > 30 indexed App Store user reviews of Piing! SG by Piing (Pte.) Ltd., rated 4.60/5 from 325 ratings. - Source: https://appshunter.io/ios/app/piing-sg/id1106510073/reviews - App overview in markdown: https://appshunter.io/ios/app/piing-sg/id1106510073.md - Rating breakdown: 5★ 259 · 4★ 36 · 3★ 10 · 2★ 5 · 1★ 15 ## What do users think of Piing! SG? Overall sentiment: negative **Pros** - 👍 Great service overall - 👍 Consistent and reliable - 👍 Excellent concept - 👍 Amazing service and app - 👍 Good prices - 👍 Fantastic service - 👍 Well designed and simple app - 👍 Delivery staff are patient and respectful - 👍 Easy, intuitive, and excellent app - 👍 Clothes washed and folded well - 👍 Clothes smell great **Cons** - 😞 Increased charges for services - 😞 Exploiting customer base - 😞 Lost clothes - 😞 Poor customer service - 😞 Rejected dry cleaning requests - 😞 Not allowing international numbers for registration - 😞 Ignoring customer preferences - 😞 Unprofessional customer support - 😞 Clothes destroyed by cleaning - 😞 Appalling customer service - 😞 Unreliable scheduling - 😞 Always late for pickups/deliveries - 😞 Inconsistent cleaning quality - 😞 Clothes returned dirty or stained - 😞 App is unstable and buggy - 😞 Drivers changing schedules frequently - 😞 App crashes frequently - 😞 Poor QA - 😞 Awful execution - 😞 Ambiguous and misleading in-app messages - 😞 Cleaners cancelling or cancelling immediately - 😞 Service is a mess - 😞 Never on time - 😞 Not delivering on extra services paid for - 😞 Time wasted waiting for drivers - 😞 Drivers never show up **Commonly reported bugs** - App crashes frequently - Save button is greyed out - App closes when clicking 'add item' - Cannot leave delivery instructions - App is full of bugs - App doesn't work at all sometimes - In-app messages are ambiguous/misleading **Most requested features** - Send rating requests after delivery, not mandatory on first load - Allow country code option for tourists for phone number registration - App should save settings like pickup at door and automatically populate regular order options - Improve app stability and fix bugs - Better driver tracking - Improve communication regarding delays or issues ## Newest reviews (10 of 30) ### 3/5 — Poor customer service *2020-01-08, version 2.832* They lost one of my Theory dress (Imagine how much it costs?) And just say sorry and did not do anything much. Also rejected to dry clean couple of my clothes while still charging for delivery fee. If you do not know how to dry clean, maybe you should not run this kind of business. ### 2/5 — Excellent Concept, poor QA, poor customer support *2019-12-18, version 2.832* I’ve used the service for almost 2 months, but I’ve decided to stop because Piing just isn’t able to follow very simple customer preferences set in the app’s own preferences settings. 5 times, I’ve received my pants ironed the wrong way (no crease). Even after returning it several times for a re-press, it happened again and again. It’s unfortunate because I liked the concept so much that I setup weekly scheduled pickup. As my clothes have spent longer with them (being re-pressed) than in my closet, I’ve had enough so I cancelled and I’ll warn others that Piing will likely ignore your preferences so aren’t trust worthy. What makes me write this review is that customer support has ignored my last 3 emails although they promised to call. While initial customer service was polite, ignoring emails and not addressing the matter is unprofessional. Customers beware. ### 2/5 — Service is good. App is bad. *2019-11-02, version 2.831* So many bugs. Cannot leave delivery instructions. Save button is greyed out for no reason. Feels very unstable. ### 2/5 — Lots of glitches *2019-10-03, version 2.831* Lots of bugs: If you click on add item on the bottom of the order screen, it closes the app, and you lose your order. Would like to see it save all the settings like pick up at door and automatically populate regular order options by having everything prefilled: Load and wash Dry clean Wash and iron Good prices, though ### 2/5 — Shows *2018-03-24, version 2.5* In email confirmation as wash when I picked dry cleaning You are not improving the app and service constantly in the way successful online businesses do. ### 2/5 — Great concept, awful execution *2017-07-06, version 1.9* App works great, except those times when it doesn't work at all are far more frequent. Messages in the app are sometimes ambiguous (when I request a pickup and I'm told "it's time for Netflix") and sometimes misleading (I'm told cleaner x is available, but then I request and it starts searching for available cleaners). I've also had an array of cleaners call and cancel or cancel strait away. Long story short, it's not clear to me that anyone who works on this app uses it regularly, because the UX flaws are that pervasive. ### 1/5 — App is ok, service is terrible *2017-01-11, version 1.7* Unreliable. They are constantly late, up to 5 days! They do not deliver on extra services they charge for. Bottom line... They had a Xmas offer with 50% cash back, now I have $50 credit, and I rather let that go than use them again. ### 1/5 — Don't waste your time *2017-01-09, version 1.7* App is pretty good but the whole pick up and drop off thing is a complete nightmare. Unless you like having your time wasted waiting for Drivers who never bother to show up and want to spend days chasing your laundry about town, you might want to skip this one. ### 1/5 — Terrible *2016-12-10, version 1.7* If you want to waste your time and energy, download this app ### 1/5 — Great Idea- terrible execution *2016-11-26, version 1.7* Great idea, but they are never on time, you cannot track the driver as claimed, the app is still full of bugs. I hope they can get it sorted. ## Most critical reviews (10 lowest-rated) ### 1/5 — Was good - now awful *2025-03-01, version 3.3* Previously great service and app, after update they now charge additional $$ for pick up and delivery windows, ask for more $$ for dry cleaning options. They have grown a customer base and are now exploiting it. ### 1/5 — The app should stop making reviews mandatory *2021-12-19, version 2.835* Perhaps send a notification after the delivery is made to ask for a rating, instead of making it mandatory at first load of the app. ### 1/5 — Pretty app but no show pickup *2020-03-30, version 2.833* First attempt with the app had pickup between 1-2pm. At 4pm it started saying pickup was 2-3 min away. Never changed. Messaged driver directly. No reply. Sat at home all afternoon waiting. 24 hours later and still no updates. Simple solution: Cancelled. App deleted. ### 1/5 — Avoid at all costs *2019-11-06, version 2.831* I sent a silk skirt to be cleaned and ironed on October 12. It had a care label attached and I added a special note in the Ping App to treat it with care. When the skirt came back, it had been destroyed. There are large, dark marks all over the skirt. It appears to have been scorched all over by an iron that was too hot. No-one from Ping called or emailed to inform me - I discovered the damage when the skirt was dropped off. Three weeks on, I still have no answers as to how or why this happened. Ping wanted to take the skirt back to repair the damage. I was unconvinced, but allowed them to try. The skirt was returned in the same condition and again, I wasn't called or emailed. When I contacted Ping, I was informed the skirt hadn't actually been cleaned again - but rather had been taken to the laundry, sat there, then wrapped up and sent back. No-one could explain why. Ping then took the skirt back for a third try and, although they managed to wash it this time, the damage remains. Ping's customer service throughout this time has been absolutely appalling, to the extent that it would be amusing if it wasn't my clothing that had been damaged. Every time I call Ping, I am assured they are taking the issue very seriously and someone will call me back. Each time, I have to make multiple calls before someone with authority is able to speak with me. Three weeks on, they have finally made a compensation offer - which is a credit to use with Ping. This is laughable, as I will never trust Ping with my clothes again. Mistakes happen, but the utter contempt with which Ping treats its customers is disgraceful. I would give Ping 1 star if I could. ### 1/5 — Unprofessional schedule *2019-10-19, version 2.831* Drivers kept on changing schedule due to absurd reasons. ### 1/5 — Lost clothes *2019-07-02, version 2.827* Lost dress on first order ### 1/5 — Always late *2019-02-10, version 2.824* They are almost always late even though you book just 2hrs before. I think their system doesn’t work. ### 1/5 — Cleaning service is terrible *2018-12-03, version 2.822* The app works and the conclusion good. Although the app has had a few bugs. My main issue and the reason why I will never use them again is because they are inconsistent and I’ve had to many dirty items returned to me as if they were clean. I got a bed cover cleaned, it came back stinking of cigarettes (no one at home smokes) with stains and crumpled. I’be also gotten dressed back that still smell worn and have more stains then when they were sent out. ### 1/5 — Don't use this service. They will ruin your clothes or lose it. *2017-01-25, version 1.7* This is the worst experience I have ever with any apps or services. ### 1/5 — Avoid *2017-01-23, version 1.7* I was a loyal customer but the service has been a mess for the last months. Do yourself a favor and look for another dry cleaning company. ## Most praised reviews (10 highest-rated) ### 5/5 — Review *2025-06-17, version 3.3* Ping offers great service overall. I have been using them for years and they are consistent and reliable. ### 5/5 — Excellent! Just awesome! *2019-12-12, version 2.832* An excellent service and app. From ordering, to pick up to delivery! Amazing! A+++ Thank you so much! ### 5/5 — App Crashes Frequently *2019-12-09, version 2.832* Crashes very often. ### 5/5 — Used to be ok. Now never on time *2018-03-17, version 2.5* I used this a lot until today. Rescheduling a lot lately. Maybe too popular, but they need to balance their slot timings better. I’d give it a miss for now. Try again in a few months. Actual laundry service is ok. ### 5/5 — Excellent. Surprised with the service. *2017-03-19, version 1.7* After I moved out of my Mom's place, doing laundry was the biggest challenge. I am busy as is. I thought I would give Piing a try. What am I gonna lose? I was pleasantly surprised with the service. The clothes are washed and folded the way I wanted it to be done. They smell great too.. I dare not forget about the delivery guys.. who were super sweet.. during pickup/ dropoff of my clothes. You won't be disappointed. ### 5/5 — Great quality and service!!! *2017-03-14, version 1.7* I have been using piing for the last 4 months and very happy with their quality and service. The app is well designed and simple to use. They followed my special instructions and returned my clothes cleaned as per my request and this makes me smile. They provide pickup and drop off service within the time window I requested. Fantastic service and I highly recommend to use their service. Thanks Piing. ### 5/5 — Piing is Awesome:) *2017-03-12, version 1.7* I used Piing! For my laundry and dry cleaning several times in the past and had a good experience. Compared all other delivery services, Piing!'s delivery staff are very patient and respectful. Hope they'll continue the good work. ### 4/5 — Not able to register *2019-12-20, version 2.832* I don’t have a local singapore phone number so this app won’t even let me register using an international number. I really wanted to use this service, but not letting people without a SG number register is such a bad design! ### 4/5 — Good app that needs tweaks *2017-10-31, version 2.3* I like this app and the process does but I have two issues with it that need tweaking. 1) allow a country code option for tourists when asking for a cell phone number. I couldn't be contacted because the app wouldn't allow the country code for my cell number and few tourists who select the tourist option will have a Local number. 2) don't have the app automatically say "will arrive in 3 minutes" if the driver is stationary at possible a laundry facility or another drop off. If they stay stationary for 30 minutes, the app still says "will arrive in 3 minutes" the entire time. Other than those two things, I think this is a good app and fairly easy to use service, especially for tourists. ### 4/5 — Fantastic App, excellent service *2016-12-13, version 1.7* This is a fantastic service run through an easy, intuitive and excellent App. Works really well - highly recommend!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*