# Pika Labs \| AI Video Generator — user reviews > 24 indexed App Store user reviews of Pika Labs | AI Video Generator by Galib Shifullah, rated 4.50/5 from 489 ratings. - Source: https://appshunter.io/ios/app/pika-labs-ai-video-generator/id6770522740/reviews - App overview in markdown: https://appshunter.io/ios/app/pika-labs-ai-video-generator/id6770522740.md - Rating breakdown: 5★ 389 · 4★ 30 · 3★ 22 · 2★ 12 · 1★ 36 ## Newest reviews (4 of 24) ### 3/5 — Inaccurate *2026-07-17* Scientifically inaccurate anatomy **Developer response:** Hi Skjent, Thank you for your feedback! Generative AI can sometimes struggle with precise human anatomy (like hands or limb structure). We are constantly updating our underlying AI models to improve generation accuracy. For better results, adding detailed anatomical descriptions in your prompts often helps! — Hailuo AI Team ### 1/5 — 👎🏻 *2026-07-16* Very expensive charged first amd than Coin charge i think its froud ### 1/5 — Scam *2026-07-14* I paid for a subscription and then couldn’t do anything on the app without paying more for credits. Don’t waste your money here **Developer response:** Hi Carli, Thank you for your feedback. Our ready-made templates require an active subscription to access, and every plan includes a specific allocation of AI credits. The required credit cost for each generation is always clearly displayed upfront before you generate. Once the credits included in your subscription are used up, purchasing additional credits is required to continue generating. However, if your subscription's initial credits did not show up in your account after purchasing, please reach out via Settings > Send Feedback so we can check your account and fix this immediately! — Hailuo AI Team ### 1/5 — Quality *2026-07-10* The quality of the videos is not realistic **Developer response:** Hi DorSel25, Thank you for your feedback. We offer multiple AI models for both video and image generation, and each model produces a unique output style (ranging from photorealistic to artistic). Before generating, you can preview the sample outputs for each model to choose the one that best fits your desired realistic look. If you need assistance finding the best model for your needs, please contact us via Settings > Send Feedback! — Hailuo AI Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad *2026-08-03* It’s horrible **Developer response:** Hi, we're sorry to hear that. Could you please let us know what went wrong via Settings > Feedback in the app? We'd love to fix the issue and improve your experience with Hailuo AI. ### 1/5 — Problem *2026-08-03* though i had paid ₹3999 but still credit showings zero how ever as per subscription 1800 credit must be available **Developer response:** Hi, we're really sorry for the inconvenience. In one of our earlier versions, there was a rare issue where if a user left the app while a purchase was processing, the credits sometimes wouldn't get added. Everyone who contacted us about this has already received their credits, along with a bonus. If you're facing this issue, please go to Settings > Feedback and contact us — you'll definitely get your credits added. Thank you for using Hailuo AI! ### 1/5 — Very bad app *2026-07-29* I purchased the subscription I didn’t even create anything but still my credits are zero **Developer response:** Hi, we're really sorry for the inconvenience. In one of our earlier versions, there was a rare issue where if a user left the app while a purchase was processing, the credits sometimes wouldn't get added. Everyone who contacted us about this has already received their credits, along with a bonus. If you're facing this issue, please go to Settings > Feedback and contact us — you'll definitely get your credits added. Thank you for using Hailuo AI! ### 1/5 — Fake *2026-07-28* I’ve purchased but it doesn’t showing in the app worst app **Developer response:** Hi, we're really sorry for the inconvenience. In one of our earlier versions, there was a rare issue where if a user left the app while a purchase was processing, the credits sometimes wouldn't get added. Everyone who contacted us about this has already received their credits, along with a bonus. If you're facing this issue, please go to Settings > Feedback and contact us — you'll definitely get your credits added. Thank you for using Hailuo AI! ### 1/5 — It’s me *2026-07-25* How do you ask me to write review without using the app. This implies the app is not satisfactory and scam. **Developer response:** Hi, thanks for your feedback. Every new user gets 50 free credits right when you open Hailuo AI — no purchase needed to try out the image and video generation. If you weren't able to explore the app properly, please let us know via Settings > Feedback and we'll help sort it out. Thank you for using Hailuo AI! ### 1/5 — Keshav *2026-07-25* M purchase 1 week subscription but app showing 50 credits available for video generation if I subscribe for a week so why m not be able to use all features without any credit limitations **Developer response:** Hi Keshav, thanks for reaching out. The weekly subscription gives you 200 credits to use across video and image generation, plus access to premium templates — it's a credit-based system, not unlimited usage. The purchase screen clearly shows the credit details, and before every generation the app shows exactly how many credits it will cost. If you're only seeing 50 credits after subscribing, that doesn't look right and might be an account sync issue. Please go to Settings > Feedback in the app and share your order details — we'll check and fix this for you right away. Thank you for using Hailuo AI! ### 1/5 — No way to get free credits *2026-07-22* I was trying to make a video and photo when it said that I need 50 credits, yet the app gives you 0 credits, you would need a weekly or yearly subscription. Weekly subscription would only give you 10 credits per week, which means 5 weeks to make 1 video. Yearly means 60 credits per year. 1 year to make 1 video? Come on! This is terrible. iPad users, do not use this app **Developer response:** Hi, thanks for the feedback. Every new user actually gets 50 free credits at signup — enough for at least 5 images or 1 video. Weekly subscription gives 200 credits, not 10, so if you're seeing a lower number, something's off on your account. Please go to Settings > Feedback in the app and contact us — we'll check and fix this right away. Thank you for your patience! ### 1/5 — Bakabas app hai… *2026-07-21* 4000 rs lene ke baad sirf ek hi video bani hai.. uske baad bolta hai ki aur credit kharido… koi purchase mat karna.. koi customer support nahi hai **Developer response:** Hi Ajay, aapki dikkat ke liye maafi chahenge. Kabhi-kabhi purchase ke time connection issue ki wajah se credit turant add nahi hota — permanent nahi hai yeh. Settings > Feedback se humein contact karein, hum aapke credits turant restore kar denge (bonus ke saath). Agle version mein hum yeh issue permanently fix kar rahe hain, taaki dobara aisa na ho. Thank you for using Hailuo AI! ### 1/5 — Disappointed *2026-07-20* Didn’t offer enough content wasn’t any couples templates. **Developer response:** Hi Cherokee diva, Thank you for your feedback, and we're sorry to hear about your experience! We are constantly adding new templates, and we hear you loud and clear—we are working on adding dedicated couples templates in our next update. We hope you'll give us another try once they are live! — Hailuo AI Team ### 1/5 — Worst App *2026-07-19* Worst app **Developer response:** Hi Bhupender, We're really sorry to hear that you had a bad experience with Hailuo AI. Could you please share what went wrong or what features you were unhappy with? We'd love to assist you and improve the app for you. Feel free to contact us via support in the app. — Hailuo AI Team ## Most praised reviews (10 highest-rated) ### 5/5 — Clarity and Consistency is OUTSTANDING!!! *2026-08-04* I’ve noticed that the app has improved since I first used it about 6 months ago. The clarity and consistency in the prompts are excellent. The app is giving! I’d highly recommend!!! **Developer response:** Thank you so much for noticing the improvements! We're constantly working to make Hailuo AI's AI image and video generation more clear and consistent. Your recommendation means a lot to us — more exciting updates coming soon! ### 5/5 — amazing app!! *2026-08-02* perfect! download now **Developer response:** Thank you so much for the amazing feedback! We're thrilled you're loving Hailuo AI. More exciting AI image and video generation features coming soon! ### 5/5 — Amazing *2026-07-31* This app is soo good for Ai **Developer response:** Thank you so much for great feedback! We're glad you're enjoying Hailuo AI. If you know anyone who'd love AI image and video generation, do share the app with them — we'd really appreciate it. More great features coming soon! ### 5/5 — Need credits *2026-07-28* Porque es good pero quiero créditos **Developer response:** ¡Muchas gracias por las 5 estrellas! Nos alegra que te guste Hailuo AI. Si tienes alguna pregunta o problema, puedes contactarnos en Configuración > Feedback dentro de la app. ¡Gracias por tu apoyo! ### 5/5 — The Best AI App! *2026-07-04* I’ll admit it does have a small glitch where options maybe become un-clickable so it took me a minute to figure out the workaround but over all this app does wonders! Highly recommend! 9.5 /10 **Developer response:** Thank you so much for the amazing 9.5/10 review and for highly recommending Hailuo AI! We are thrilled to hear that our AI image and video generator is doing wonders for you. We appreciate you pointing out the small glitch with the un-clickable options, and our team is already working to fix this UI issue in the upcoming update. If you encounter any other issues or have ideas for further improvements, please feel free to knock us at galibshifullah.dev@gmail.com. Happy creating with Hailuo AI! ### 5/5 — Amazing Photo to Video App! *2026-06-18* This app is incredible! It easily converts any photo into an active video using AI. The pose AL maker feature works smoothly, and the video quality is top-notch. Very user-friendly interface. Highly recommended for content creators! **Developer response:** Thank you so much for the incredible 5-star review! We are thrilled to hear that Hailuo AI is serving as an amazing photo to video app for you and that you love our pose AI maker feature and top-notch video quality. Empowering content creators with a user-friendly interface is exactly our goal! If you ever have ideas for further improvements or need any assistance, please feel free to knock us at galibshifullah.dev@gmail.com. Happy creating with Hailuo AI! ### 5/5 — Beautiful Images & Videos *2026-06-07* Very easy to use app, Beautiful Ready templates for image and videos Generation, i absolutely love it!!!!! **Developer response:** Thank you so much for the fantastic 5-star review! We are absolutely thrilled to hear that you love Hailuo AI and find our ready templates for image and video generation beautiful and easy to use. Making creative generation effortless for our users is exactly what we aim for! If you ever have any suggestions or ideas for further improvements, feel free to drop us a line at galibshifullah.dev@gmail.com. Happy creating with Hailuo AI! ### 4/5 — I *2026-07-28* I **Developer response:** Thank you for the 4 stars! Glad you're enjoying Hailuo AI. If there's anything we can improve, feel free to reach out via Settings > Feedback — we'd love to hear more! ### 3/5 — Does a good job but… *2026-08-03* I thought the credits would replenish after a certain point given that it was a year long subscription, but nope, paid for the use, got a few videos, then it was all over. The videos turned out well, but I’m disappointed that I only got a handful of gens for 40 bucks **Developer response:** Hi, thanks for the honest feedback — glad the videos turned out well! With the yearly plan, credits are given as a fixed amount upfront rather than replenishing periodically. We understand that's not ideal if you need more generations regularly, and we're always working on making the credit system better. If you'd like more credits or have suggestions, please reach out via Settings > Feedback in the app — we'd love to hear from you. Thank you for using Hailuo AI! ### 3/5 — ပထွေး *2026-07-29* ဇာတ်လမ်း **Developer response:** Hi, thank you for your feedback and the rating! If you're facing any issue or have suggestions for Hailuo AI, please let us know via Settings > Feedback in the app — we'd love to help and improve your experience. Thank you for your support! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*