# Pike13 Staff — user reviews > 86 indexed App Store user reviews of Pike13 Staff by Pike13 Inc., rated 1.80/5 from 61 ratings. - Source: https://appshunter.io/ios/app/pike13-staff/id649305699/reviews - App overview in markdown: https://appshunter.io/ios/app/pike13-staff/id649305699.md - Rating breakdown: 5★ 9 · 4★ 2 · 3★ 1 · 2★ 5 · 1★ 43 ## What do users think of Pike13 Staff? Overall sentiment: negative **Pros** - 👍 Easy to use - 👍 Convenient for business management - 👍 Mobile friendly - 👍 Good for scheduling - 👍 Good for class management - 👍 Integrates with other services - 👍 Good customer service (historically) - 👍 Intuitive interface (historically) **Cons** - 🐛 Frequent app crashes - 🐛 Constant freezing - 🐛 Slow performance - 🐛 Frequent logouts - 🐛 Blank white screens - 🐛 Outdated interface - 🐛 Poor user experience - 🐛 Unintuitive workflow - 🐛 Incompatibility with newer iOS versions - 🐛 Login issues - 🐛 Search bar issues after update - 🐛 Question marks instead of buttons - 🐛 Broken after updates - 🐛 Unhelpful customer support (recent) - 🐛 High price increases (recent) **Commonly reported bugs** - Does not connect with iPhone password bank - Cannot use biometrics for login - Does not save password - Logs out after a few seconds - Signs out even when 'keep me signed in' is selected - No notifications - Search bar enlarged, covers client names - App freezes and is slow - App gets stuck on a blank white screen - App locks up when returning from another app - Cannot jump back to current date in schedule view - New update made the app unusable - Freezes every 2-3 days, requires reinstall - Goes to a blank screen constantly - Obsolete for new iPhone software updates - Cannot see full schedule in horizontal view - App does not work on iPad (iOS 10.3) - Forbidden Link 404 error, app will not load - Stats on business financials don't show up well - Cannot access any schedule other than 'today' - Client profile photos error message - Cannot log in after update - Bug with clicking on clients in class list, directs out of app - Cannot confirm attendance on app - Difficult to sign in personal and group training - Scheduling changes take too long - Cannot pick a coach for a specific class on certain days **Most requested features** - Customer-facing app - Email class participants - Send text messages with one tap - See other clients signed up for a class - Improved navigation between staff/client views - Dark mode option - More robust areas for specific business needs ## Newest reviews (19 of 86) ### 1/5 — Frustration *2023-04-11, version 3.0.3* This app, on my iPhone 13, often locks up when trying to return to from another app, e.g. my eMail. All other apps work/function without issue but Pike 13 Staff locks up with a plain white screen. The only remedy is to reboot my smart phone. I’ve heard the same complaints from my colleagues who use Android phones. Also, when I look ahead to future days to view my upcoming schedule, I cannot simply jump back to the current date to view only my schedule, instead I get all the other staff’s schedule. Both of the afore stated glitches are time consuming and frustrating. I understand the growing pains of app development but these glitches have been around for over a year now. ### 1/5 — new update is garbage *2023-03-06* basically made the app unusable. constant freezing and white screens :/ ### 1/5 — Updated version doesn’t work *2023-02-27, version 3.0.1* It freezes every 2-3 days and I have to delete the app and reinstall it. ### 1/5 — After the recent update it doesn’t work *2023-02-26, version 3.0.1* It continues to glitch and goes to a blank screen constantly. ### 1/5 — Terrible customer service *2022-11-28, version 2.3.1* We started using this app two years ago, and it was great. However, since they have done the most recent update, it is made the app obsolete for anyone that has a new software update on their iphone. Worst of all it’s IMPOSSIBLE to get ahold of anyone at Pile13 and they deny there is any issues. Overall stay far away from this app! ### 1/5 — This is a finished business app?! *2022-10-17, version 2.3.1* Disappointing is being nice. When the login page... the first part of the app has bugs... not a good sign. Then it goes down hill from there. ### 1/5 — Doesn’t work since last Pike 13 system update *2022-09-28, version 2.3.1* Pike 13 has been a mess on my desktop for several months. Their backend updates have wreaked havoc on the browser desktop version. Needless to say, the last major update left the mobile app completely useless. On my phone I cannot see the full schedule in horizontal view which makes the app nearly useless. It’s only viewable in list View not calendar view. On our iPad it literally doesn’t even work. It’s running iOS 10.3 and is older, but the app says iOS 9.0 and above. I work for School of Rock West LA. We have depended on Pike 13 for 8 years for all of our billing and scheduling. Over the summer our frustrations have mounted to the point that I want to smash my devices in rage. PIKE 13 GET IT TOGETHER!!!! ### 1/5 — Bruh *2022-09-21, version 2.3.1* Why is there question marks where actual buttons used to be 🤨 ### 1/5 — App Broken *2021-07-05, version 2.3.1* I was just getting used to using this app for my work when I clicked a link to a document in Notes. I got “Forbidden Link 404” and now the App will not load, even when refreshed and window closed, I have a blank screen and a spinning wheel :/ there goes that idea. ### 2/5 — Convenient, simple *2019-08-31, version 2.2.4* Has been freezing a LOT on my iPad and I have to close it out entirely to get it to run again. On my iphone - the stats on my business don’t show up well or at all when I try and look at my financials. Very frustrating ### 1/5 — New update is broken *2019-08-29, version 2.2.4* As of the new update last week this app is completely broken, please fix it thanks. ### 1/5 — Crashes constantly *2019-08-29, version 2.2.4* Can’t access any schedule other than “today”. Any movement beyond “today” gives a washed out screen with a spinning curser. I have notes from yesterday that I can’t do because I can’t access anything other than “today” ### 3/5 — Freezing *2019-08-29, version 2.2.2* Latest update is freezing every time I try to change pages. ### 2/5 — The latest update stinks *2019-08-29, version 2.2.2* The app is great when it works. Seems like their are new issues with every update. 😞 ### 1/5 — Bug fixes ruined the app *2019-08-28, version 2.2.2* The bug fixes messed the app up. Won’t load the page and if it does it doesn’t load the next day’s page. ### 1/5 — App keeps hanging *2019-08-28, version 2.2.2* Latest update is terrible. App keeps hanging up, especially on iPad version. Please fix ASAP! ### 2/5 — Latest update causing huge delays *2019-08-27, version 2.2.2* The latest update looks to be hanging everything up. Can you please roll out a new update that fixes things? Or just goes back to the previous version? ### 2/5 — Need app for client sign ins *2018-09-28, version 2.0.4* It would be amazing if members could download an app to sign in too their classes in advance. Pike 13 is user friendly for staff, but not for clients or possible clients. ### 1/5 — Client Profile Photos Error message *2018-09-17, version 2.0.4* Snap a picture from within the app, crop the image and it saved as a client photo This used to work great but since August 2018 this has not been working. Need a quick fix ASAP. ## Most critical reviews (10 lowest-rated) ### 1/5 — I HATE that I am forced to use this app. *2026-03-15, version 3.0.4* If I could give this zero stars I would. It doesn’t connect with the iPhone’s password bank, so I can’t autofill it. I can’t use biometrics either, so I have to type the password. Opt for “Save Password? Doesn’t matter. You still get to type it every time. Leave the app for 3 seconds? You’re logged out! Type it all over again. This is the most unprofessional, half baked slop ever. ### 1/5 — :( *2026-03-03, version 3.0.4* keeps signing me out even after i click keep me signed in :((( ### 1/5 — Awful & Out of Date *2026-02-26, version 3.0.4* This app hasn’t been updated in years. It’s clunky, slow and super buggy. Signs me out every time I close the app now even though I check to stay logged in. Unfortunately stuck with it since my studio uses this software - do not use if you have the option. ### 1/5 — No notifications???? *2025-03-23, version 3.0.4* This app has NO notifs AT ALL There is NO option for it to send you notifications My work uses this app and its been quite frustrating Got a new shift? The app won’t tell you, its YOUR job to open the app which logs you out every week to check whether or not your shift starts half an hour early. Seems like a really obvious quality of life thing they can add. Do NOT use this app ### 1/5 — Awful app *2025-01-23, version 3.0.4* so many glitches, doesn’t work half the time ### 1/5 — This app has always sucked... *2024-08-12, version 3.0.4* But this is a new low. After the latest update, when signing in clients, the search bar has been enlarged so when I type Ina clients name, they are covered up BY the search bar area. Fix this now, I can't sign in my clients. ### 1/5 — Frustrating app *2023-10-30, version 3.0.4* Constantly freezes and just plain slow. It’s nice to have my schedule conveniently there for me, but that’s about it as far anything positive. It signs me out way too frequently even though I check the box to keep me signed in. I wish I didn’t have to use it for work. Would’ve deleted it a long time ago. ### 1/5 — Laggy garbage *2023-09-13, version 3.0.3* Fix your app, it’s trash ### 1/5 — Can’t wait for my job to switch to a different app. *2023-08-03, version 3.0.3* Absolute buggy dumpster fire. These guys need to fire their entire IT department and start from scratch. Would never use this app if my job didn’t require it. ### 1/5 — Very buggy and dysfunctional *2023-08-02, version 3.0.3* An app like this should be fairly straightforward- allow employees to easily access info and allow employers to easily update this info. 50% of the time I open this app it gets stuck on a blank white screen and I have to close it out completely and restart it. The app is very slow when attempting to view the schedule or any other info. Other minor bugs and glitches are persistent- as if the owners haven’t updated it or even paid attention to their own app in a long time. How hard can it be to make this thing work correctly? A high school student could probably code this app better. ## Most praised reviews (10 highest-rated) ### 5/5 — Nice App *2022-10-10, version 2.3.1* It's simple and easy to use! ### 5/5 — Great class and appointment management *2017-07-29, version 1.1* I actually love this app, and the service that Pike13 (formerly Frontdesk) provides. ### 5/5 — Yoga Mind & Body Academy yoga dudes just love it! *2016-10-20, version 1.0.50* I use this to book my clients in to my yoga classes. It's so convenient and efficient. The Front Desk database is also superb for managing my clients, allowing them to pay, book, cancel, et al. ### 5/5 — excellent *2016-05-31, version 1.0.50* shytttt ### 5/5 — Great App *2016-05-13, version 1.0.50* FD is a great App with accessibility of all my business related needs right on my smart phone or iPad. Now if it could only make coffee for me I'd be happier ;-) ### 5/5 — Works perfectly *2016-03-08, version 1.0.50* Front Desk was a game changer for our business, and the app works perfectly. Couldn't ask for anything better. ### 5/5 — Great app *2016-02-20, version 1.0.50* Super easy to use. Intuitive. ### 5/5 — Perfect *2016-02-01, version 1.0.50* Exactly what I need on the move or when the PC is down. I've never had issues with the AP or HQ service with our membership system. ### 5/5 — Works great *2016-01-05, version 1.0.50* It does just what you needed to, and I appreciate the fact that it rarely logs me out of my gym. ### 5/5 — Great App for Front Desk Users *2015-12-26, version 1.0.50* This app is perfect for using an iOS device running a CrossFit. All of our coaches love it's ease of use. I highly recommend Front Desk HQ and this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*