Friendly & Fantastic Service
We just finished our Camino from Vigo to Santiago. It was wonderful and can’t wait to go again on another section.
Using Pilbeo‘s luggage transfer service worked out great. It was an Easy and smooth process. I totally recommend this company for your luggage transfer needs. Thank you to Jesus for being so easy to work with!
Using Pilbeo‘s luggage transfer service worked out great. It was an Easy and smooth process. I totally recommend this company for your luggage transfer needs. Thank you to Jesus for being so easy to work with!
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Easy and Reliable
Jesús made all of our luggage transfers very easy. We knew we never had to worry about our bags with his company. He was very reliable and always responded to my texts promptly. I will definitely use this company again and recommend them to anyone doing the camino!
Excellent Service
I did the Primitivo in April May 2026 and ordered 16 transfers. They were amazing. The bag was always waiting for me, I never had to wait for it. Highly recommended service.
Maribel
Recomiendo por el tracto, seriedad y profesionalidad a la hora de realizar su trabajo
Unkindness to Pilgrim on the Camino Frances
Unkindness by Pilbeo on the Camino Frances - middle-aged pilgrims needing help with backpacks be warned! Unkind, hostile, inpatient and aggressive phone contact with this service was so upsetting to me as a first-time pilgrim. I came to Spain with an open heart to walk The Way but need help with my bag (59 years old). Pilbeo’s failure to provide clear instructions as to when and exactly where to leave the backpacks led to confusion on the first two mornings of my pilgrimage (Roncesvalles and Pamplona) that could easily have been smoothed over with kindness and patience on the part of their telephone dispatcher. Instead, I felt wrongly accused and verbally abused. The second day was even worse than the first! I stood outside in the cold on the street in Pamplona for 1 hour and 15 minutes past the time they said they would pick up only to call to inquire when they would be there and again was subjected to a storm of verbal abuse by the phone dispatcher. I am a pilgrim on a spiritual journey in Spain who is a kind, polite, and thoughtful person who needed help. I also paid for a service offered exclusively to pilgrims, so I find the lack of specific details about pickups particularly troubling. I suggest Pilbeo work on their instructions. In the meantime, your dispatcher should be ashamed of this lack of courtesy. Whoever was on the phone on Saturday, April 19, 2025 and Sunday, April 20, 2025, you made me cry, you gave me a bad impression of Spain, and your lack of human kindness, flexibility and customer service disappointed me deeply. Not acceptable! For fellow pilgrims, consider other options.
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