# PillScan - AI Pill Counter — user reviews > 22 indexed App Store user reviews of PillScan by songmin ham. - Source: https://appshunter.io/ios/app/pillscan-ai-pill-counter/id6476859707/reviews - App overview in markdown: https://appshunter.io/ios/app/pillscan-ai-pill-counter/id6476859707.md ## Newest reviews (2 of 22) ### 2/5 — Good app, another bad update *2024-10-01* I just want to open the app, aim, count, and close the app. The newest update requires sign-in to use. I don’t want tracking through a sign-in. I would never pay for an app that tracks my use. **Developer response:** Hello, this is MedCounter. The reason we implemented sign-in in this update is to identify users for premium features such as removing ads. However, we prioritize protecting your privacy, and any data collected through sign-in is only used to manage your premium status. We understand that sign-in may feel unnecessary for some users, and we are always exploring ways to improve the app experience. Thank you for your understanding ### 4/5 — Good app, bad update *2024-08-29* I liked the app before the recent update with the added photo option. I just want to open the app, aim, count, and close the app. Clicking around while doing work slows me down. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We'll work on improving the app to make it as simple and quick to operate as possible, taking your comments into account. We prioritize user experience and will continue to make improvements going forward. Thank you. Copy ## Most critical reviews (10 lowest-rated) ### 1/5 — Inaccurate count *2025-10-18* It is supposed to count pills it adds extra pills, that defeats the purpose of the app. ### 1/5 — Slow, glitchy *2025-05-13* I use it because it is helpful, but I would never buy a subscription because it is slow to open and I would never reward that behavior **Developer response:** Hello, this is MedCounter. The reason we implemented sign-in in this update is to identify users for premium features such as removing ads. However, we prioritize protecting your privacy, and any data collected through sign-in is only used to manage your premium status. We understand that sign-in may feel unnecessary for some users, and we are always exploring ways to improve the app experience. Thank you for your understanding ### 1/5 — Old version is a lot better *2025-01-29* With every updated version that you released your app gets worst. This app counts everything now, even my finger as a pill a piece of paper from far away as a pill. The old version doesn’t do this. The old app only counts pills! Can you please revert back to the old version? **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts on improving the user experience, and we plan to implement the feature you suggested in future updates. We will continue to work hard to provide a better service. Thank you! ### 1/5 — Even worse *2024-08-22* Well, I didn’t think it could get worse….but alas, it did. Reverting back to the old version with the newest update now results in even more glitches and just black screens 50-75% of the time. Freezes constantly and have to completely close out of the app and open back up each time. I’m so sad to see the perfect app gone due to updates 😭 **Developer response:** Hello, this is MedCounter. We apologize for the inconvenience caused by the recent update. We are currently doing our best to fix various bugs and improve user experience. We highly value your feedback and will continue to work on providing you with a better experience. Once again, we apologize for the inconvenience. ### 1/5 — Latest update was terrible *2024-08-19* Please switch back to previous version. The new “take a picture” feature is way slower and laggy. I get frequent miscounts now. Unusable after the update. **Developer response:** Hello, this is MedCounter. We sincerely apologize for the issues caused by the recent update. We have listened to your feedback and have restored the real-time mode of the previous version. We are working hard to improve the user experience and appreciate your patience. Thank you for your valuable feedback. ### 1/5 — Another app ruined by an update *2024-08-13* How did the video mode get ruined so horribly? It was working completely fine before the update, and now it’s even worse at distinguishing between pills that are touching. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced with the video mode. We regret that it took us some time to resolve the issue. We've now fixed the problem and restored the stable real-time mode from the previous version. The update has been applied, and you should notice improved app performance. If you have any further questions or comments, please don't hesitate to let us know. We hope you enjoy the improved version and thank you again for your support. ### 1/5 — Please go back to the old version *2024-08-09* Please go back to the old version where you don’t have to take a photo. This takes so much more time, which we don’t have if we are using this app. Looks like the video mode is like the old version, but that mode has a ridiculous lag time, making it unusable. Also it is 10x slower and more glitchy. This is definitely a downgrade, not an upgrade. I can’t imagine this app being useful anymore, so I guess I will look elsewhere. This was the perfect app before todays update. Please at least give the option to go back to the older version! **Developer response:** Hello, this is MedCounter. We sincerely apologize for any inconvenience caused by our recent update. We have listened to your feedback and have restored the previous real-time mode. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Please feel free to contact us with any additional feedback or concerns. Thank you again for your understanding and continued support. ### 1/5 — Was good until update *2024-08-09* Update with photo is terrible. Previous version gave a quick immediate count. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback on our recent update. We apologize for the disappointment. We take your concerns seriously and have restored the fast and responsive real-time mode from the previous version. We hope that this update has improved the performance of the app. If you have any additional concerns or feedback, please feel free to let us know. We will do our best to continuously improve MedCounter. Thank you for taking the time to share your thoughts. ### 2/5 — Good app, another bad idea *2024-11-29* I just want to open the app, aim, count, and close the app. The app does the job well. But it’s slow because it requires sign-in or bypassing an ad to use. That takes 30-40 seconds. 6 months ago, the same thing took 3 seconds. The change is terrible. The new name is also silly. Med Counter was actually a great name. **Developer response:** Hello, this is MedCounter. The reason we implemented sign-in in this update is to identify users for premium features such as removing ads. However, we prioritize protecting your privacy, and any data collected through sign-in is only used to manage your premium status. We understand that sign-in may feel unnecessary for some users, and we are always exploring ways to improve the app experience. Thank you for your understanding ### 2/5 — Good app, another bad update *2024-10-04* I just want to open the app, aim, count, and close the app. The newest update requires sign-in to use. I don’t want tracking through a sign-in. I would never pay for an app that tracks my use. In response to the response by the developer, it is not necessary for users to be identified. Look at Overcast (a podcast app). Subscribers pay the App Store and a token is generated that the app can verify; subscribers can turn off ads within the app. Overcast doesn’t need or keep a list of the users or their email addresses; Apple does the work. It maintains the records. You should follow that model. It would allow you to generate a source of revenue while not annoying paying and non-paying users. Because right now, with thirty seconds wasted every day to sign-in and you maintaining a record of users, I just won’t pay. And I’m certain that the popularity of your app will shrink, because you’re now wasting our time with signing in. **Developer response:** Hello, this is MedCounter. The reason we implemented sign-in in this update is to identify users for premium features such as removing ads. However, we prioritize protecting your privacy, and any data collected through sign-in is only used to manage your premium status. We understand that sign-in may feel unnecessary for some users, and we are always exploring ways to improve the app experience. Thank you for your understanding ## Most praised reviews (10 highest-rated) ### 5/5 — Fastest real time counter out there *2025-03-05* Real time counting was fixed in an update! I can now count within a matter of seconds by opening my phone and hovering over the objects. **Developer response:** Hello, this is MedCounter. Thank you for the 5-star rating! We are committed to making the app even better, and we truly appreciate your feedback. Thank you! ### 5/5 — Great app *2024-12-08* So thankful for this app. I count meds part time and no way I could handle it without this app. Thank u! **Developer response:** Hello, this is PillScan. Thank you so much for your kind words! We’re thrilled to hear that the app is helping you with your work. Thank you for using PillScan! ### 5/5 — Take a picture *2024-09-07* Can you please consider allowing the user to press the camera button and having the app take a screenshot right away then saving the image to my camera roll? Right now I have to press the camera button then I press the red icon to take a image (too many steps) then the image disappears and I cannot save it. Thank you. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts on improving the user experience, and we plan to implement the feature you suggested in future updates. We will continue to work hard to provide a better service. Thank you! ### 5/5 — Fastest real time counter out there *2024-08-21* Real time counting was fixed in an update! I can now count within a matter of seconds by opening my phone and hovering over the objects. **Developer response:** Hello, this is MedCounter. Thank you for the 5-star rating! We are committed to making the app even better, and we truly appreciate your feedback. Thank you! ### 5/5 — Update is horrible. 5 stars for before update *2024-08-12* I’m giving 5 stars because of how amazing this app was BEFORE the update. I can’t find anything like it. I would gladly pay $9.99 to have it back the way it was and without ads. The real-time updating camera mode had no lag and proved again and again to be extremely reliable. I hope this gets fixed soon or the bad reviews will keep coming. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. Thank you for bringing this issue to our attention. We are happy to inform you that we have restored the previous real-time mode that you thought was reliable. The latest update has been released and the issue you were experiencing in video mode should be resolved. Thank you for your understanding and patience as we work to resolve this issue. Please let us know if you have any additional feedback or if you encounter any other issues. Thanks again for your support. ### 5/5 — Image capture *2024-05-19* Great app! Can you add a button that will take a picture and save it to the camera roll? **Developer response:** Hello, this is MedCounter. Your suggestion to add a feature that allows users to take a picture and save it to the camera roll is a really useful idea. We believe this feature could benefit many of our users. Our team will actively consider implementing this. Thank you! ### 5/5 — 현직 약사입니다. *2024-04-29* 알약 세는게 귀찮았는데 어플로 실시간 확인이 되니 너무 편하네요 **Developer response:** 안녕하세요. 메드카운터입니다. 저희 앱에 대해서 긍정적으로 평가해주셔서 감사합니다. 앞으로 성능 향상을 위해 지속적으로 노력하겠습니다. 감사합니다! ### 5/5 — This is the best counting app! *2024-02-07* I've only been able to count the number of pills by photos, but finally, an app that can count in real-time has appeared! This is a revolution. I'm using it so conveniently. It's a must-have for inventory management, with great accuracy. Thank you, developer. **Developer response:** Hello. This is MedCounter. We plan to continue updating in the future to further improve performance. Thank you for using our service. ### 4/5 — Good app, another bad update *2024-09-27* I just want to open the app, aim, count, and close the app. Clicking around while doing work slows me down. The developer has been in touch, promising an improved version in the future. New information: I will give the developer a week to fix it before changing my rating. The problem is that the newest update requires sign-in to use. I don’t want tracking through a sign-in. That can compromise safety by sharing the quantity and type of medication that I count. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We'll work on improving the app to make it as simple and quick to operate as possible, taking your comments into account. We prioritize user experience and will continue to make improvements going forward. Thank you. Copy ### 4/5 — Good app, bad update *2024-09-07* I liked the app before the recent update with the added photo option. I just want to open the app, aim, count, and close the app. Clicking around while doing work slows me down. The developer has been in touch, promising an improved version in the future. **Developer response:** Hello, this is MedCounter. Thank you for your valuable feedback. We'll work on improving the app to make it as simple and quick to operate as possible, taking your comments into account. We prioritize user experience and will continue to make improvements going forward. Thank you. Copy --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*