# PINACLE Pass® — user reviews

> 11 indexed App Store user reviews of PINACLE Pass® by PNC Bank, N.A., rated 3.40/5 from 7 ratings.

- Source: https://appshunter.io/ios/app/pinacle-pass/id1239202240/reviews
- App overview in markdown: https://appshunter.io/ios/app/pinacle-pass/id1239202240.md
- Rating breakdown: 5★ 4 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 2

## Most critical reviews (10 lowest-rated)

### 1/5 — Cannot update

*2026-07-02*

This app will not update

### 1/5 — Doesn’t work if you have a lot of accounts

*2026-01-21*

I have a lot of accounts for work. I am not able to scroll to the last one and get a token for it. It’s causing me a huge headache and seems like such a simple fix.

### 1/5 — It worked until…..

*2025-09-11*

App worked well until they updated it to no longer work on devices with operating systems before iOS 16.6.  No warning…just one day it updated and now I can no longer do anything with ach payments for my business. Thanks for nothing. If I could get reimbursed for the time I will now need to spend trying to figure out an alternative…. Or perhaps for the new mobile device I will need on hand solely for accessing the ach facet of pinacle…… it’d be welcomed!

### 1/5 — Just don’t

*2024-07-19*

PNC is not able to do the most basic of banking functions compared to other experiences..  save yourself the headache

### 1/5 — Trash

*2024-03-20*

Constantly closes or does not allow data entry when attempting to input data. You have to consistently close the app in Order to complete a simple task. They should have used a basic 3rd part authentication app. If were possible to give it zero stars I would. Terrible app user experience, I wonder how this even got pass a proper QC.

### 1/5 — Wire Transfer are sooo over complicated

*2022-09-30*

AVOID USING PNC OR PINNACLE FOR WIRE TRANSFERS. Unbelievable complicated process that took over an hour for the customer service agent on the phone to figure out. If they can’t get it to work they might as well as not even offer the service. Doing your taxes yearly is less painful if you can believe it.

### 1/5 — Horrible App!

*2022-05-17*

Terrible app! Wasted 2 hours just trying to login! Cannot paste a password! Cannot VIEW a password!

### 2/5 — Needs a major overhaul update

*2026-02-26*

This app is so dated and difficult to use

### 3/5 — Great but can’t transfer

*2022-02-03*

This is a great secure app to use for your business accounts but there’s no way to transfer the app data to a new phone? I just upgraded my phone and when I log in, I can’t use the already established token in my account….now I have to carry an extra phone to and from work just to work. A bit inconvenient for anyone who breaks, loses or upgrades their phone.

### 3/5 — Great App, BUT IT WILL KILL YOUR BATTERY

*2018-10-02*

Overall this is a great app. My one and only complaint is that if it is left running on your phone in the background, it will quickly drain your battery. The battery statistics from today showed on screen for 1 min and in the background for 10h 10m with a battery usage of 51%.  My battery was fully charged and after the 10 hours, it was down to 59% with the only other app open being my email.

## Most praised reviews (1 highest-rated)

### 5/5 — One less thing to carry

*2018-08-11*

Love this app. I no longer have to carry a physical token for Pinacle on my keychain. Thank you!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*