# Pinal County FCU — user reviews > 23 indexed App Store user reviews of Pinal County FCU by Pinal County Federal Credit Union, rated 4.80/5 from 1,046 ratings. - Source: https://appshunter.io/ios/app/pinal-county-fcu/id970204520/reviews - App overview in markdown: https://appshunter.io/ios/app/pinal-county-fcu/id970204520.md - Rating breakdown: 5★ 924 · 4★ 60 · 3★ 21 · 2★ 15 · 1★ 26 ## What do users think of Pinal County FCU? Overall sentiment: negative **Pros** - 😍 Great credit union - 👍 Basic app that handles everything needed **Cons** - 🐛 Updates causing issues with login and features - 🤔 Clunky and outdated website and app - 🤯 Frustrating password and login problems - 🤔 Inconsistent app performance and functionality **Commonly reported bugs** - App crashes on launch - Unable to reset password or login **Most requested features** - Add Touch ID/Face ID login - Improve Zelle integration - Streamline website and app design ## Newest reviews (3 of 23) ### 2/5 — Poor app performance *2019-08-09, version 19.1.40* Y’all neee to really upgrade like how y’all don’t have Apple Pay!! ### 3/5 — Touch ID *2018-05-16, version 18.1.76* And Touch ID to log in ### 3/5 — App won't open *2015-04-21, version 4.7.286* Please update this app or let us use the old one. This app crashes every time I try to open it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Updates are making me mad. *2024-04-14* Whatever is going on with their latest update is irritating. I open the app and my login credentials are “unable to validate” what the heck. Face ID disappeared, I had to change my login ID, and now nothing work again but the Face ID feature looks like it back but I can’t get in to activate it! ### 1/5 — Lacking *2023-10-13* Website is horrible , app is horrible, when I try to reset my password wants way to much information that is always “incorrect” or “unable to process at this time” Feel that the app should be on a level such as other bank apps. Has a very clunky and old feeling. Ridiculous that you need to enter a password just to transfer funds then again it’s unable to work half the time. Prompts you to contact the bank. Lots of fraud since opening the account went through 5 cards in less then a year. All in all not a great experience and will be moving towards something that is more reliable and more up to date with technology and security. ### 1/5 — Whoa *2023-02-24* My car was just financed through this CU and I hope the service isn’t as bad as this app and the website. I thought I was creating a login for Pinal County but I was wrong. It was for Fort Knox. Then I finally get logged in, you can’t even make a payment like the letter I got said you could! The only way to make a payment using an outside bank is as a guest! Huh? How do I even know if the payment is going to the right account? I can’t wait to refinance elsewhere ### 1/5 — UGH!!! *2015-07-08, version 4.7.301* Would love to write a real review, but can't get into app! Spent 20 minutes answer the same questions... Got nowhere. Clicked on demo link... Blank screen. ### 1/5 — Please update *2015-03-31* Won't open ### 1/5 — Wont open *2015-03-24* 😳 ### 1/5 — App doesn't open *2015-03-21* Please fix! ### 1/5 — Frustrated *2015-03-20, version 4.7.286* App doesn't open. Crashes as soon as logo appears. ### 1/5 — Won't open *2015-03-19, version 4.7.286* Just downloaded and installed this app. I've tried a dozen times and this app will not open... ### 2/5 — Used to be good, but has lost features and consistency *2022-08-13, version 22.1.40* Since the website has such cumbersome design and operation, I’ve been regularly using the mobile app for years. It was pretty good for quite awhile, but recent updates appear to have removed the ability to use Face ID. In addition, password prompts occur EVERY time you initiate a transfer. The Zelle functions work about 50% of the time…and sometime the option doesn’t even display in the app? Not sure when these changes/bugs crept in, but overall, the app is heading the wrong direction… ## Most praised reviews (10 highest-rated) ### 5/5 — credit Union *2024-01-25* This is my favorite credit union always looks out for me.😍 ### 5/5 — Web site *2022-07-29, version 22.1.40* I think the website for managing money is terribly confusing. Hard to understand and manage. I even went into the bank to have someone explain part of it to me and they didn’t understand it either. I’ve used Wells Fargo’s bill pay site for 25 years and have never had any trouble figuring it out. ### 5/5 — Everything I need *2021-03-20, version 20.2.80* Basic app that lets me handle everything I need To from far away from an PCFCU branch. ### 5/5 — Great service for 20 years! *2021-01-02, version 20.2.50* I’ve been with this service since 2000. They have been my bank for 20 years and always gives me the best service, and everything I need for the services I need. It’s definitely a place to save your money, use your money, or do whatever you’d like to do. ### 5/5 — Needs Touch ID *2019-05-31, version 18.4.60* I use this all the time...works great! I’d give it 5 stars if it had Touch ID! ### 4/5 — Please update for 16.4 *2023-03-21* Force closes on 16.4 ### 4/5 — Auto camera plz *2019-07-17, version 18.4.60* Would be better if camera was automatic once the check was aligned. Sometimes trying to press capture while centering can mess up the picture. ### 4/5 — Great *2017-07-03, version 8.0.236* Add Touch ID login ### 4/5 — Works for me! *2015-07-29, version 4.7.301* I was able to log in, check my balances, and transfer money. As far as I can tell it all worked fine. A few design choices are questionable but in the end it works, and that's all that matters. ### 3/5 — Needs touch or Face ID *2019-02-27, version 18.3.80* Needs touch or Face ID for sign in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*