# PineApp — user reviews > 272 indexed App Store user reviews of PineApp by Baptist Health South Florida, rated 4.80/5 from 8,985 ratings. - Source: https://appshunter.io/ios/app/pineapp/id393333579/reviews - App overview in markdown: https://appshunter.io/ios/app/pineapp/id393333579.md - Rating breakdown: 5★ 8,261 · 4★ 343 · 3★ 129 · 2★ 70 · 1★ 182 ## What do users think of PineApp? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Efficient and convenient - 💡 Helpful for managing health information - 🏥 Provides access to medical records and test results - 🤖 Straightforward login process - 🌟 Overall great experience **Cons** - 🐛 Frequent crashes and glitches - ⏱️ Slow performance and long load times - 🔍 Difficulty accessing or updating information - 🤔 Confusing or limited functionality - 💳 Issues with billing and payment tracking - 🗓️ Inaccurate appointment and wait time information **Commonly reported bugs** - Login issues and inability to reset passwords - Persistent notification badges with no new content - Failure to upload or update insurance information - Inconsistent performance across different devices - Inability to access diagnostic reports and images **Most requested features** - Calendar integration for appointments - Improved messaging and communication with providers - Expanded access to medical records and test results - Enhanced security and privacy features - Streamlined navigation and user interface - Ability to manage multiple patient profiles ## Newest reviews (15 of 272) ### 3/5 — Aún a la espera *2026-07-30, version 7.1.2* Cardiac Calcium Score Result ### 3/5 — Needs upgrade/improvement *2026-07-24, version 7.1.2* This app is very slow and cumbersome. To find documentation and test results is awful. When you get an email or instruction on where to find it, the areas you are sent to aren’t the same labels. It takes a long time to open the documents and you’re instructed to come back later EVERY SINGLE TIME you try to do it with any document. When you are asked to confirm your appointment, the system keeps sending you emails to confirm even though you already have. ### 4/5 — App *2026-07-21, version 7.1.2* App over all good but sometimes it won’t let you open some items ### 2/5 — Difficult to maneuver *2026-07-14, version 7.1* In my bevy of apps, both healthcare and insurance, the PineApp is the hardest to navigate, the least informative , and the slowest to respond. ### 2/5 — Problems with app *2026-07-08, version 7.1* Not all doctors are showing up in this app to make appointments and see canceled ones. We’re going to call the helpline to see if they can fix this issue. ### 3/5 — App inefficiency *2026-07-06, version 7.1* The app Is very slow and difficult to work with. Appointments are not always visible in their entirety and information is limited unless you enter dates prior to what is shown. ### 4/5 — Great hospital *2026-07-04, version 7.1* The staff (Doctors, nurses, administrative etc. ) were all extremely kind and helpful ### 5/5 — Love it *2026-07-02, version 7.1* EVERYTHING YOU DO IS POSTED ON HERE THE BEST EVER ### 3/5 — Insurance coverage *2026-07-02, version 7.0.2* I like the convenience of the app for registration. However, it seems to continually have issues with reflecting my correct insurance. Either it switches my secondary and primary insurances. Changed since I begin coming to MCI in 2023 period or when trying to confirm my coordination benefits it reflects the wrong insurance and won’t let me correct it even though on the app it reflects the correct insurance under insurance coverage. ### 5/5 — Excelente *2026-06-25, version 7.0.2* Buen trato y servicio profesional ### 5/5 — Facil *2026-06-12, version 7.0.2* Es muy facil manejar la aplicación ### 4/5 — Really great with WiFi *2026-06-09, version 7.0.1* The PineApp is incredibly easy to use and navigate - as long as you have WiFi. Trying to do things outside of WiFi is spotty, but worth the wait if you can hang on to get connected. ### 5/5 — As always *2026-06-09, version 7.0.1* The Best people ### 2/5 — Buggy and moody *2026-05-28, version 7.0.1* The app is good when it’s working , and that is less than 40% of the time . You have to log in and out multiple times to view messages and test results . And sometimes it won’t work period ### 5/5 — Atención Maravillosa *2026-05-16, version 7.0.1* Excelente atención desde que entras hasta que sales de este Urgent Care ♥️ Todo el personal es súper amable, respetuoso, cariñoso. La mejor emergencia de la zona. ## Most critical reviews (10 lowest-rated) ### 1/5 — Slow as … *2026-08-06, version 7.1.4* This app is so poorly developed, that there’s probably no way to fix it. They should just scrap it and start from scratch. The only reason to use it — because they don’t provide an alternative. It is so painfully slow with tons of useless auths and ui elements! ### 1/5 — Fracaso *2026-07-21, version 7.1.2* Cardiac Calcium Score Result ### 1/5 — PineApp Ease of Use *2026-06-14, version 7.0.2* Not easy to use. Some sections do not permit input. ### 1/5 — Lab are not working *2026-06-09, version 7.0.1* What happened with the app??? Is being weeks that the lab is showing an error. ### 1/5 — Horrible App, what did they do to it? *2026-05-30, version 7.0.1* What have they done to the app??? It has become completely useless. I was trying to find out upcoming appointments. It’s no longer there. The Virtual Chat is useless. Keeps thinking I want to MAKE an appointment. Apparently I have 2 messages it shows on the app. Except there is no way to access them. When I click on it, I have to log in again. And again, and again. I just can’t get to those messages. And I did first check out “Support”, but that just took me to the main page, and not to any support. And eventually it took me to the useless app again to log in yet again. It used to be such a great app! ### 1/5 — App hangs *2026-05-15, version 7.0.1* This app is useful when it works. Usuallly hangs while authenticating ### 1/5 — Can’t schedule appointment *2026-04-29, version 6.9.9* Can’t schedule an appointment online because it says my provider doesn’t take my insurance and they do! (Oscar) ### 1/5 — Terrible *2026-03-31, version 6.9.9* The email code function SUCKS ### 1/5 — App does not work it freezes *2026-03-30, version 6.9.9* Boo who? ### 1/5 — PineApp *2026-02-15, version 6.9.8* Not user friendly and constantly not functioning ## Most praised reviews (10 highest-rated) ### 5/5 — My ER Emergency *2026-08-06, version 7.1.4* The doctors and nurses took care of me as fast as they could. Very caring and profesional. I’m so grateful. ### 5/5 — Felicitaciones *2026-08-03, version 7.1.2* El Sr. Arturo es magnífico y eficiente funcionario, atiende rápido y muy bien. Deberían subirle el salario y hacerle un reconocimiento especial. Muchas gracias… ### 5/5 — Great Review *2026-07-29, version 7.1.2* Convenient and easy to use app. ### 5/5 — Answers at your finger tips *2026-07-28, version 7.1.2* So happy to find this app. Answers ### 5/5 — Ana Taylor *2026-07-23, version 7.1.2* Excellent! Easy to navigate ### 5/5 — Palmetto Bay urgent care *2026-07-19, version 7.1.2* Excellent ### 5/5 — Exelente *2026-07-11, version 7.1* La mejor atención ### 5/5 — Great app! *2026-07-09, version 7.1* Sometimes it doesn’t work and I need to reinstall, but besides that, it is very helpful! ### 5/5 — Shows you everything *2026-07-09, version 7.1* This app is amazing. It’s very easy to use, shows you all your reports, and you can even see your images which is pretty cool! ### 5/5 — Best Medical App for Patients *2026-07-07, version 7.1* Fast, reliable and informative with test and doctor’s visit notes readily accessible. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*