# Pinecone Research

> Mobile platform for taking surveys and managing Pinecone Research membership and rewards. (iPhone/iPad app by Market Once Holdings.com, LLC.)

- Source: https://appshunter.io/ios/app/pinecone-research/id1497166667 (this page in markdown: same URL + `.md`)
- Developer: [Market Once Holdings.com, LLC](https://appshunter.io/developer/1018976191)
- Category: Lifestyle
- Price: Free
- Rating: 2.00/5 from 144 App Store ratings · 94 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 18 MB
- Languages: American English, French (France), German (Germany), Italian
- Released: 2020-02-25
- Data updated: 2026-08-22
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/pinecone-research/id1497166667/reviews.md

## What is Pinecone Research?

"Get the full experience of your Pinecone Research membership all through our convenient mobile app. Your one stop spot to:

View available survey opportunities
Take surveys
View and redeem your earned points
See your history of surveys taken and points redeemed
Contact our Customer Service team
Update your personal information like Email, Password, and Security Question
Unsubscribe from the Pinecone Research panel"

"About Pinecone Research:

Pinecone Research is a trusted leader in voicing the opinions of consumers nationwide, which runs under the banner of NielsenIQ. Surveys are made available to panelists/consumers to get input on developing new and improved products. By taking our online surveys, consumer opinions directly influence tomorrow's products today, and allow for consumers to be rewarded with points which can be redeemed as merchandise, gift cards, or cash."

## Key features

- View survey opportunities
- Take surveys
- View and redeem points
- Survey history
- Customer service contact
- Update personal information

## What do users think of Pinecone Research?

Overall sentiment: negative

**Pros**

- 💰 Guaranteed payout per survey (historically)
- ⏱️ Quick surveys (historically)
- ✅ Legit survey site (historically)

**Cons**

- ❌ Frequent disqualification from surveys
- ❌ Surveys not loading or closing prematurely
- ❌ Loss of points or rewards
- ❌ Difficulty logging in or account access issues
- ❌ Poor customer service response
- ❌ Outdated or buggy app/website
- ❌ Changes to payout system (e.g., no PayPal, virtual cards)
- ❌ Decreased survey availability
- ❌ Low point value for surveys
- ❌ Inconsistent app performance
- ❌ Language issues (app only in English)
- ❌ Unclear point value or redemption process
- ❌ Account closures without explanation
- ❌ Loss of points due to expiration
- ❌ Technical issues with redeeming points
- ❌ No longer offering product testing opportunities

**Commonly reported bugs**

- Surveys not loading, closing, or giving errors at the end
- Login issues, password reset not working
- App crashing or freezing
- Points not being credited after completing surveys
- Redemption page errors
- App not working in certain regions (e.g., US)
- Sign-up button missing
- Inability to update demographics
- Link from email not working
- Website pages turning white
- 2-Step verification phone number already in use error
- App not refreshing after survey completion
- Incompatibility with certain browsers
- Survey questions not rendering correctly
- App not loading on mobile devices
- Rewards page down for extended periods

**Most requested features**

- Improve app/website stability and performance
- Fix survey loading and closing issues
- Restore previous payout methods (e.g., PayPal)
- Increase survey availability and qualification rates
- Improve customer service responsiveness and effectiveness
- Provide clearer information on point values and redemption
- Offer more product testing opportunities
- Ensure app compatibility across devices and regions
- Revert to older, more functional version of the app/site

## Recent user reviews (10 of 94)

All indexed reviews: https://appshunter.io/ios/app/pinecone-research/id1497166667/reviews.md

### 1/5 — Not worth it

*2026-04-29, version 2.2*

This company will have you complete an entire survey that takes 10-20mins and then get to the end and throw up a message saying the goals were already met and not give credit. This happens so often it’s not a fluke or timing. It’s theft of your time and thoughts.

### 1/5 — Nope skip it

*2026-04-29*

No longer give cash checks and it uses a point system now. Games not recognized and you don’t get any points. Making this useless and no you cannot do surveys when you want they would discontinue your account when they’re done using and wasting your time. Going to delete account and report them. Been months since I got points all surveys is useless and not available. They send emails daily for useless surveys if they don’t use surveys anymore remove it from your site. I only got points from the games. Then they try to kick you when you don’t do their surveys when you do its unfortunately closed. How? when I just receive the survey. Company is down bad they scammy and gets your data for free by making bad surveys.

### 1/5 — Waste of time

*2026-04-15, version 2.2*

The site used to be good but after they updated last year it’s become terrible. I’ll complete a survey, answering all questions, and then they decide at the very end I don’t qualify. That’s something that should have been done at the beginning, not after I completed the survey. It’s become very scammy because I’m sure they’re still collecting that survey data and just not  paying out.

Also you can only cash out in specific increments now and only get gift cards. 

As soon as I reach the cash out amount, I’m closing my account. 

I’d stay far away from this company if I were you.

### 5/5 — Works great! High rewards!

*2026-04-15, version 2.2*

Good job pinecone!!

### 1/5 — Used to be Good, Now Terrible

*2026-04-08, version 2.1*

I’ve been a longtime member and used to consistently be able to complete surveys and test new products. Now I rarely qualify for surveys even after numerous attempts, I finish surveys to the end and receive messages that the survey is closed so I don’t get credit, and I am no longer receiving products to try. I’ll be cashing out and closing my account soon.

### 1/5 — Used to be good

*2026-04-07, version 2.1*

I’ve been doing surveys on Pinecone for years, 8 or maybe 9. It used to be worth it. Now every single one I attempt to do, it tells me I don’t fit the criteria.. every.single.one. Now I don’t even bother, going to delete the account. Don’t waste your time here, it’s garbage

### 1/5 — This app sucks

*2026-04-07, version 2.1*

Every single survey i join screens me out i cant do a single survey without getting kicked out and no customer service has able to help me this app is a waste of time

### 1/5 — I give up!

*2026-03-14, version 2.1*

Apparently I’m not the only one having issues with Pinecone Research. I haven’t been able to take One survey since the site updated. I finally used my old points(after losing some) to get an e-card. I became aware of all the one star reviews after considering downloading the app to my phone. It’s a definite no go for me.

### 1/5 — Won’t let me login

*2026-01-21*

I’ve been using this website successfully for months, then one day it stopped letting me login. It says my password is incorrect, but it’s the right one. And when I go to change my password I receive no email to do so. They have loved me out of my account and I haven’t been able to get very much help with this. I had $60 in my account that I can no longer access. Months of surveys down the drain!

### 1/5 — Not the same

*2026-01-19, version 2.1*

I used to enjoy completing the surveys, participating in research and getting rewarded. Now I have a ton of survey opportunities but never qualify. I take time to start the surveys and then never end up qualifying and don’t get any points. I got an email telling me to participate but it’s not worth my time to do so with no reward/benefit. Don’t waste your time on this one.

## Frequently asked questions about Pinecone Research

### What can I do with the Pinecone Research app?

The app allows you to view available survey opportunities, take surveys directly, and manage your membership. You can also view and redeem your earned points, see your survey and redemption history, and update your personal information.

### How do I earn rewards with Pinecone Research?

You earn points by taking online surveys. These points can then be redeemed for merchandise, gift cards, or cash. Your earned points and redemption history are accessible within the app.

### Is the Pinecone Research app free to use?

Yes, the app is free to download and use. Pinecone Research itself is a free panel for consumers to join and share their opinions.

### What kind of surveys are available?

Surveys are made available to panelists to gather input on developing new and improved products. By taking these surveys, your opinions directly influence tomorrow's products.

### How do I contact customer service if I have an issue?

The app provides a direct way to contact the Pinecone Research Customer Service team. You can also update your personal information, such as your email and password, through the app.

## Version history (last 5 releases)

### 2.3 — 2026-05-28

Support for France, Germany, Italy, Canada.

### 2.2 — 2026-04-14

- Now available in The United Kingdom!

### 2.1 — 2025-08-20

- bug fixes
- push notifications for new surveys

### 1.6.2 — 2021-09-29

Reward Policies menu added.

### 1.6.1 — 2021-08-04

Capture device details on survey click

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All apps by Market Once Holdings.com, LLC: https://appshunter.io/developer/1018976191

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*