# PineMelon: Fresh Groceries — user reviews > 58 indexed App Store user reviews of PineMelon by Pinemelon.com, Inc., rated 4.89/5 from 1,733 ratings. - Source: https://appshunter.io/ios/app/pinemelon-fresh-groceries/id1596044874/reviews - App overview in markdown: https://appshunter.io/ios/app/pinemelon-fresh-groceries/id1596044874.md - Rating breakdown: 5★ 1,626 · 4★ 67 · 3★ 17 · 2★ 4 · 1★ 19 ## What do users think of PineMelon? Overall sentiment: mixed **Pros** - 👍 Convenient delivery service - 🚀 Fast and reliable delivery - 💯 Excellent customer service - 🌱 Great selection of local and organic products - 💰 Reasonable prices - 🛒 Easy to use app and website **Cons** - 🐛 Buggy app and website - 🔍 Difficult to find products - 📦 Poor packaging leading to damaged goods - 🚫 Frequent out-of-stock items - 🤑 Misleading pricing and charges **Commonly reported bugs** - App crashes and freezes - Delivery issues and missed orders - Incorrect item substitutions - Billing and payment problems **Most requested features** - Accurate and detailed product information - Improved search and browsing functionality - Customizable delivery schedules - Loyalty program or rewards system ## Newest reviews (10 of 58) ### 5/5 — I love this service!! *2024-07-26, version 103.0* Pinemelon is the best grocery store I’ve found!!!! So convenient, the prices are good, I love all the organic and local purchases! This is coming from someone that WORKS in a grocery store!! ### 3/5 — Rocky start *2024-07-21, version 102.0* Overall happy enough to use it a second time, but the first try wasn’t seamless. Frozen items weren’t insulated and were melted all over the inside of the bag. And I keep getting notifications about a support ticket and replies to it but I get an error message when I tap the notification. ### 5/5 — Introduced to local options *2024-07-16, version 100.0* As a new PineMelon customer it’s nice to find better, local options for staples I was already buying! ### 5/5 — Quick and easy! *2024-07-13, version 100.0* Super convenient way to get fresh food at an affordable price super quickly. I tell everyone I know about it. Hope they’re able to expand to other markets eventually outside Colorado because it is an awesome concept. ### 5/5 — Love. This. *2024-07-13, version 100.0* I love PineMelon—for its selection, its service, even its concept. I’ve now ordered from them a few times, and I’m beyond satisfied with every aspect of the experience. The app is easy to navigate and provides helpful information on how to save money. ### 5/5 — Great food from great people *2024-05-17, version 97.0* They came to my apartment complex to promote their company and I’m so happy they did. They have amazing food that’s healthy and delivery is easy and cheap! Thank you pinemelon! ### 5/5 — Yes to COLORADO LOCAL! *2024-05-12, version 96.0* I relish the opportunity to purchase foods from local farmers, rancher, and businesses. This is a wonderful way for me to be able to do that. For people who have disabilities it is a truly fantastic option. ### 5/5 — Phenomenal *2024-05-02, version 96.0* I pray this becomes the next big thing and farmers and ranchers can’t keep up with the supply and demand this platform could enable for getting local and fresh goodies. ### 5/5 — Easy, local, love it! *2024-04-23, version 94.0* Great app, easy to use and order local, fresh groceries to my door! ### 5/5 — Farmers Market at Your Finger Tips *2024-04-13, version 93.0* Wow! So much fun to explore new items. No matter what day of week it is, you can always get your farmers market fix. It’s fun, exciting, reasonably priced and reliable. I love Pine Melon! ## Most critical reviews (10 lowest-rated) ### 1/5 — App *2025-03-27, version 118.0* The app continues to freeze and not allow alternate payments ### 1/5 — New delivery schedule ruined the service *2025-01-27, version 118.0* I’ve used pinemelon consistently since about 3 months ago. I really appreciated the high quality foods, and quality delivery service. The neighborhood I live in has a lot of crime and theft, so I had to schedule the delivery for when I can receive it directly from the courier. All I had to do was plan the delivery for when I was home. I liked it so much that I paid $60 for a year of MelonClub. Right after I paid for this they changed their delivery schedule. The new delivery schedule ONLY has 11-5 delivery windows. I am not home 11-5 any day of the week. I can’t afford to live in a neighborhood where you can leave food on your front porch for hours. The service that I have spent thousand of dollars on is now effectively useless. I used to brag to my friends about how good PineMelon is. Now I will tell people to stay away. I really hope they change their delivery policy back to one that actually works for everyone. Very disappointing. ### 1/5 — A disaster *2025-01-23, version 117.0* The are always out of product, don't pack groceries safely and there is frequent cross contamination, inconvenient service ### 1/5 — How invasive is this App? *2024-09-08, version 106.0* Well it definitely shuts down my Spotify every time I go to Home Screen? Not sure what kind of personal information it’s grabbing but I would not recommend the App. Company is a A+ but maybe use browser to order ### 1/5 — Terrible experience *2024-09-01, version 106.0* Trying to use their promo code twice with my second phone number. And they canceled my order. That’s fine cuz it’s due to their policy. But then they blocked my address and I can’t order anything in my address cuz they said there was a fraud. And they said they could do nothing. Bad customer service. ### 1/5 — Great concept, terrible execution *2024-08-15, version 105.0* I’ve ordered from Pinemelon weekly for the past few months. It never fails, there is always something wrong with my order. Missing items and more commonly, completely smashed produce. Pinemelon really needs to figure out their packaging system. I’m tired of 1) paying for food that isn’t included in my order with no response from customer service and 2) receiving damaged, rotten, smashed produce that I paid for with zero response from customer service. The concept is great, love the convenience, but at this rate I cannot rely on Pinemelon and end up having to go to Whole Foods anyways (the store I was trying to avoid but ordering from Pinemelon). I’ve been spending *more* money shopping at Pinemelon because I’m constantly having to replace items on my own dime. They have definitely lost a customer this past week with the 2 missing pieces of fruit, 8 smashed peaches, and zero response from customer service. ### 1/5 — Charged twice, not delivered *2024-08-03, version 103.0* Made two separate orders with a promo code and both were cancelled. No refund, limited explanation. Terrible experience. ### 1/5 — They charge you more than they tell you *2024-07-30, version 103.0* I ordered a small cart and used a coupon they said it wax around $7 but charged me $19.50 I didn’t understand but I still wanted my order the next day I returned to the app and everything in my order was out of stock and after the items in the order disappeared and all I could look at was the receipt ### 2/5 — I love it, but it’s super hard to use *2025-04-10, version 121.0* I really like PineMelon and want it to succeed. the usability of both the app and website are pretttty terrible tho. finding a product is extremely difficult. search doesn’t reliably bring up products with exact match name to the search terms. brand catalogs are missing items. browse categories seems to be where I usually find what I need, but which category? gotta try em all cause who knows which one it’ll be in. buy it again section is ok… if I’ve bought it before. really quite frustrating, because it’s these really specific local products that I’m here for, and I have to work so hard to find their listings ### 3/5 — Misleading ingredients lists *2024-08-15, version 105.0* I want this app to succeed, but be warned that many of their product listings do not contain an accurate description of ingredients. Sometimes you will be mislead into buying something that has way more ingredients, some of which you may be avoiding. ## Most praised reviews (10 highest-rated) ### 5/5 — Incredible local finds and service *2025-03-30, version 119.0* Pinemelon has changed our grocery delivery service for the better. We get farmers market finds and local meats and produce delivered fresh right to our door. It’s been a tremendous time and cost savings for my family. ### 5/5 — i love my pies *2025-03-07, version 118.0* i love you pinemelon!!!!!! i love local shops and produce!!!! i specifically downloaded this for hinman pie but now i use it for groceries! yippee!! ### 5/5 — Heart *2025-03-01, version 118.0* Awesome ### 5/5 — Great *2025-01-07, version 116.0* One of my favorite apps. Love this store so much!!! ### 5/5 — I love Pinemelon!! *2024-12-14, version 115.0* Seriously. Groceries delivered to your house, products from good, local, & small businesses, and everything else you could need. Reasonable prices. All the employees are super nice too. ### 5/5 — Great customer service and deals *2024-11-01, version 114.0* Couldn’t be happier with a great customer service from Pinemelon, along with really good deals on basics like milk and aches and veggies. Love that I can get local produce too, even when the farmers market isn’t open. ### 5/5 — Refunded for unavailable item I never got *2024-09-09, version 107.0* All is forgiven ### 5/5 — Customer service is top tier *2024-08-28, version 106.0* Amber was wonderful, easy to talk to and quick. I will be returning without a voucher and referring friends/family. 🫶 ### 5/5 — Pinemelon is the best *2024-08-23, version 106.0* I have ordered from them a bunch and the delivery process is so seamless and great products. I am obsessed! ### 5/5 — The Best Local Grocery Service *2024-08-04* Great food options with a focus on local producers, same prices as in stores, but delivered to your doorstep. All the employees I’ve interacted with have been genuinely nice, too. Lifesaver - highly recommend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*