# Pinguino — user reviews > 40 indexed App Store user reviews of Pinguino by De'Longhi Appliances S.r.l., rated 4.42/5 from 558 ratings. - Source: https://appshunter.io/ios/app/pinguino/id1458688131/reviews - App overview in markdown: https://appshunter.io/ios/app/pinguino/id1458688131.md - Rating breakdown: 5★ 413 · 4★ 69 · 3★ 22 · 2★ 4 · 1★ 50 ## What do users think of Pinguino? Overall sentiment: negative **Pros** - 👍 Easy setup and installation - 🎛️ Remote temperature and mode control - 👥 Share control feature without account sharing - ❄️ Effective cooling performance - 📱 Remote access from anywhere via smartphone **Cons** - 🐛 WiFi connection failures and persistent connectivity issues - 🐛 App freezes and locks up frequently - ❌ No way to remove or reset devices from app - ❌ WiFi setup loop - stuck on 'Connect to WiFi' screen - ⚠️ Incompatible with dual-band (5G/2.4G) networks - 📱 Poor app stability and reliability - 🔧 Lack of customer support and slow updates - ⚠️ Schedule feature breaks when using physical remote/buttons - ❓ Confusing UI and unclear feature explanations - 🚫 Missing basic smart home integrations **Commonly reported bugs** - WiFi connection fails despite being connected to 2.4GHz network - App displays placeholder text 'splash_text_2' instead of actual content - Device cannot be removed from app once offline - App stuck in WiFi connection loop during setup - Schedule deactivates when using physical power button - App crashes and freezes when adding devices - Device profile cannot be deleted and reset - Feedback tab UI never loads - App rejects valid router passwords and accepts bogus ones - WiFi hotspot 'Smartlife-XXXX' signal not detected - Version 1.05 broke WiFi detection functionality - Air deflector angle resets on each use - App requires login every time despite WiFi connection **Most requested features** - Timer function instead of schedule-only approach - Siri commands and HomeKit integration - Shortcuts app support - Alexa integration - Current room temperature indicator - Fan speed control in heat mode - 4-season mode selection (cool vs heat) - Air deflector angle memory - Ability to reaccess tutorials - 5GHz WiFi network support - Status indicator for running/fan-only/AC modes ## Newest reviews (11 of 40) ### 2/5 — Works as designed– however *2021-09-19, version 1.0.6* I cannot ignore the fact that the app developers completely neglected to put a timer in place!?? Instead, you can schedule the time you would like your AC to turn on or off! Extremely cumbersome to use every time you want to fall asleep, or to be sure the device turns off in case you forget! I have written and contacted customer support several times where they give me lip service that they are developers are working on it and that they’ve gotten several calls for the same feature! 1.3 years later, still no update to the app! ### 1/5 — Broken *2021-01-25, version 1.0.5* This app worked well when I first bought the unit. Now as some of the other reviews stated. There is no way to control the unit from the app. No way to reset the unit or the network it’s connected to. Really frustrating to say at the least. ### 1/5 — WiFi but can’t use it *2021-01-11, version 1.0.5* I tried to connect the device to my WiFi but the app never asks the device for the network settings so that’s where it stops. Open the app, enter your email and password, choose add device, confirm that the WiFi is blinking, and that’s as far as you go. The app keeps telling to you to connect to WiFi but you are already connected to WiFi. That’s where you just can’t get past in the app.you’re stuck in a “connect to WiFi” loop. We purchased this for our home gym in the garage that we converted. We specifically wanted to be able to cool or heat the space before we needed it but not all the time. This was the answer, or so I thought. Hopefully they fix the app so that I can connect to WiFi and control my machine like I paid for. ### 1/5 — Does Delonghi even care? *2021-01-04, version 1.0.5* Just like everyone else, I changed my router and the app or the air conditioner will not reset. Hello Delonghi are you listening??? ### 1/5 — Use Smart Life or Tuya app instead *2021-01-03, version 1.0.5* And be sure to use AP mode for setup. This app doesn't work, and is just a broken fork from the open source code Tuya/Esspresif released as part of their Dev Kit. ### 1/5 — Version 1.05 won’t detect wifi *2020-11-09, version 1.0.5* I have used 2 PAC EL295’s with this app for the last 5 months, with almost no issues. However, shortly after the version update to 1.05 I had to change my home wifi network (still 2.4ghz) and now the app persistently says “Please Connect Wi-Fi First.” I’ve tried it with 3 different iOS devices, reloading the app, different 2.4ghz networks, and unplugging the portable heat pumps for 10 minutes to reset. Customer service from Delonghi had no other solutions, as well. PLEASE FIX APP VERSION. ### 1/5 — Embarrassing and Broken *2020-10-13, version 1.0.0* There’s a lot of horrible here. First, when functioning perfectly as designed, this app is worthless. It allows you to set the temperature, change the mode, and turn the unit on and off. Now let’s talk about when the app stops working... There’s no actual way to reset the unit and reconnect to it once it’s offline. The instructions in the manual to hold the console “mode” button do NOT reset the settings on the app so there’s no way to delete the old profile and set it up again or update the settings. The device functions perfectly well without the awfully conceived app, and there’s no way get room temperature or hook the device up with online services do the app is basically useless. They should have skipped the WiFi, skipped the app, and just sold a good air conditioner unit. Insured they made this abomination of an app and wasted money and time. Don’t bother with the app. Just use the remote control. ### 1/5 — App worthless *2020-09-20, version 1.0.0* Like all the others. I cannot connect this device via the app. Worthless. ### 1/5 — Can’t add device to app. *2020-09-10, version 1.0.0* Can’t add device. App sees the device ID in the WiFi settings on the iPhone, which i subsequently selected. But no further action seen on the app. ### 1/5 — WiFi doesn’t work *2020-08-13, version 1.0.0* Same as the other guy, holding the mode button doesn’t do anything other change the mode. ### 1/5 — Useless *2020-07-29, version 1.0.0* Can’t even add device, the mode button does nothing but change modes. The into and remote work just fine but I bought this for the WiFi feature. Worthless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Reset button doesn’t work no such thing even *2026-06-16, version 1.0.8* Reset button? Press and hold nothing happens. Air Conditioner works good but confusing to know what’s going on with it ### 1/5 — No Way To Remove AC/Heat Units *2024-09-01, version 1.0.7* This App doesn’t seem to be supported much by the manufacturer. It has a fatal flaw. You can’t remove air-conditioning or heating units if they aren’t working and actively on your network. A real problem when you have an AC unit that dies on you and is forever stuck in your app list and login. This is a basic feature and design consideration that should be included by developers. They probably contracted development of the App to a third-party dev. to handle the app creation and are too cheap to update it or answer customer support requests. ### 1/5 — app *2024-06-14, version 1.0.7* does anyone know how to connect the ac to the app ? i’ve been trying for hours and ii got nothing ### 1/5 — Some good and some bad *2023-10-27, version 1.0.7* The Good. The app sets mode and temps without the remote. App has ability to share control with others, without giving them you own account info. The bizarre. The App lets you configure a schedule but If you use the power button on the remote or unit, it disables all your scheduled events. Which means you can’t turn it on/off manually outside the scheduled times or it will deactivate your schedule and won’t automatically turn on/off ever again. The Bad. Incomprehensible what eco real feel mode is actually doing. I have a 4 season unit and can’t figure out how to set when it should cool and when it should heat. There was a tutorial when I first installed the app, but I can’t figure out how to go back and reread it. Doesn’t remember the angle of the air deflector, it keeps resting each use. Can’t set fan speed on heat mode. ### 1/5 — Garbage app *2023-05-14, version 1.0.7* tried to set up my ac for hours but it never made a hotspot, time and money wasted never buying delonghi again ### 1/5 — Bug *2022-09-08, version 1.0.6* There a terrible bug in the app right now. The texts doesnt show, there a “splash_text_2” test example popping up so its really difficult to understand ### 1/5 — Unable to connect to duel Bandwith network. *2022-09-07, version 1.0.6* My internet uses 5G and 2.4G (Duel). But this maps just refuses to connect to it making it useless to use for the Portable air conditioners. ### 1/5 — Useless *2021-06-06, version 1.0.6* I wasn’t able to connect to my router. I even tried to type in a bogus password to my router, and it accepted that, too. It’s supposed to be sending out some “Smartlife-XXXX” but that signal is nowhere to be found. I’ve wasted 20 minutes of life trying to connect to my air conditioner. But, the app doesn’t connect. So, this app is useless. ### 1/5 — Used to work fine until this week *2021-03-30, version 1.0.5* Working fine then the GUI crapped out for no reason then I tried to remove the device and re add it and it won’t let me. Keeps asking me to connect to 2.4ghz wifi and I’m already connected. This is very disappointing ### 1/5 — Terrible app wast of time *2021-03-22, version 1.0.5* The product itself is very good but the app has very terrible bugs and sometimes it freezes up and doesn’t let you reconnect. It is just a complete waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Good app, does what’s promised *2021-10-19, version 1.0.6* Good to use with our Pinguino portable air conditioner ### 5/5 — Terrific air conditioner *2021-08-30, version 1.0.6* I am extremely happy with this air conditioner. I bought it to cool my home office, which I am now working out of, and it works perfectly. Not only does it cool my office, but it helps the central air cool the rooms next to it as well. It was easy to set up, and being able to turn it on and off remotely is a great feature. Definitely highly recommended! Haven’t tried the heating function yet, but have every faith that it will work just as well as the air conditioning. ### 5/5 — “Please Connect Wi-Fi First” *2021-05-06, version 1.0.6* I had this app working wonderfully for the past year until I updated to a new router & phone. Now I can’t even get past this dumb screen even though my new Wi-Fi supports 2.4ghz!!! Please fix! Update: Seems like the new update fixed my issue! It connects perfectly fine to my phone now!!!! 🥳 ### 5/5 — Penguin *2021-05-06, version 1.0.6* Absolutely love our Delonghi Penguin A/C. The set up is effortless, It took under 10 minutes. It makes our master bedroom a very comfortable place to be when it’s 96 degrees outside. I love the fact that I can set the desired temperature remotely from anywhere via my IPhone. Thank you for making these California hot summer nights, So much more comfortable to sleep. Kind regards, Laz Vasquez ### 5/5 — Remote control *2019-10-06, version 1.0.0* The app works just as advertised providing your not connecting behind a VPN for the initial setup of the device. If so it will fail as of happened to me. But once I temporarily disabled the VPN it setup quite nicely and can turn the A/C on and off when out of the house ### 4/5 — Works well but wish this one had a timer *2022-07-04, version 1.0.6* Wo Works well but wish this one had a timer. I dont like to use the “schedule “. ### 3/5 — Missing basics *2024-06-30, version 1.0.7* Siri commands? Home kit? Short cuts? ### 3/5 — Good app but *2021-12-02, version 1.0.6* App works great for everything except daily scheduling. I have schedules set for every day but I have to manually turn them on everyday. If you could fix this, it would be great. ### 3/5 — Some good and some bad *2021-11-05, version 1.0.6* The Good. The app sets mode and temps without the remote. App has ability to share control with others, without giving them you own account info. The bizarre. The App lets you configure a schedule but If you use the power button on the remote or unit, it disables all your scheduled events. Which means can’t turn it on/off manually outside the scheduled times or it will deactivate your schedule and won’t automatically turn on/off ever again. The Bad. Incomprehensible what eco real feel mode is actually doing. I have a 4 season unit and can’t figure out how to set when it should cool and when it should heat. There was a tutorial when I first installed the app, but I can’t figure out how to go back and reread it. Doesn’t remember the angle of the air deflector, it keeps resting each use. Can’t set fan speed on heat mode. ### 3/5 — Good app *2021-05-21, version 1.0.6* Is good app but I don’t know how to connect to Alexa app. Anyway if someone has the solution just write here thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*