# Pinnacle Bank Texas — user reviews > 47 indexed App Store user reviews of Pinnacle Bank Texas by Pinnacle Data Services, LLC, rated 4.82/5 from 2,945 ratings. - Source: https://appshunter.io/ios/app/pinnacle-bank-texas/id515262255/reviews - App overview in markdown: https://appshunter.io/ios/app/pinnacle-bank-texas/id515262255.md - Rating breakdown: 5★ 2,560 · 4★ 144 · 3★ 57 · 2★ 19 · 1★ 52 ## What do users think of Pinnacle Bank Texas? Overall sentiment: negative **Pros** - 👍 Easy to use for older users - 🚀 Excellent customer service - 🚀 Convenient mobile banking - 🔒 Security-conscious app **Cons** - 🐛 Constant crashing issues - 🐛 Frequent login problems - 🐛 Unreliable app performance - 🐛 Confusing navigation and setup **Commonly reported bugs** - App crashes on latest iOS update - Randomly deletes user account information - Frequent technical difficulties and downtime **Most requested features** - Integrate Zelle for easy money transfers - Implement biometric login options - Improve transaction details and reporting ## Newest reviews (11 of 47) ### 2/5 — Broken *2026-04-09, version 25.2.100* Notifications are not working. Sometimes they work but then they stop without warning ### 4/5 — Not very functional *2026-01-12, version 25.1.70* I am trying to set up transfers between my ### 3/5 — Force close *2025-11-24, version 25.1.32* I have been a member and used the app for over 7 years now. I have never had a bad experience with the bank but the app constantly force closed especially when I try to make an external transfer. This problem just started recently. I have restarted my phone as well as uninstalling the app and re downloading it to no avail. ### 4/5 — Review *2025-08-15, version 25.1.30* Zelle and finding certain things on this app is hard to set up or navigate. ### 2/5 — How has u j *2025-07-14, version 25.1.30* U Uu ### 2/5 — Unfortunately *2024-05-30, version 23.2.31* Why would the app randomly delete all your info. No clue what my username is, as it somehow deleted the cache that saves that. Now im gonna have to call off of work just to drive to the bank for 2 seconds and get my username. Plus ive had specific sketchy looking charges on my normal statements that i see on the app, that i would love to report via the app, or even *star* them if thats possible. ### 2/5 — CONSTANTLY logging me out and not letting me log back in *2022-10-09, version 22.1.100* I have my password written down, it’s not incorrect. I’ve had this app for over 3 years and I constantly have to deal with it logging me out, and not letting me log back in to see my balance. I know for a fact my password is correct. Really wish this issue would stop. ### 2/5 — Doesn’t work sometimes *2020-09-04, version 20.1.130* I’ll try and view my balance and my account but more times than I’d like to admit the app doesn’t run correctly and it won’t let me log in, I don’t know what’s going on with that but I don’t like it. ### 5/5 — New client *2020-08-06, version 20.1.130* I was a member of Pinnacle many years ago when I was married . A a very good friend of mine reminded me of how amazing you were and how local/ convenient ... So I switched over because her advice of the PPP & now I am switching everything over I created an additional savings account and I am absolutely happy! I even like your website better than Chase, Pinnacle is way better. 2020 has been a strange year we’re all used to change at this point ...and this change I made has been amazing, the staff is amazing, the convenience is outstanding.! ### 5/5 — Jennie *2020-03-12, version 19.3.20* Very security conscious mobile app that’s easy to navigate! ### 5/5 — Technology *2019-12-23, version 19.2.50* I just love technology ## Most critical reviews (10 lowest-rated) ### 1/5 — Worse app ever *2026-05-27, version 25.2.100* Worse app ever , Keeps telling me my password is wrong ### 1/5 — Desperate excuse for a banking app *2026-03-05, version 25.2.100* So like are you ever gonna figure out to get new software engineers for this app or??? I came from navy federal and had to switch to this pathetic app of a bank due to convenience of it being close to my house. Honestly that hour drive don’t sound like an inconvenience anymore if it means I don’t have to deal with this pathetic excuse of a banking app. The branch itself is amazing. App is trash. ### 1/5 — Crashing constantly *2025-07-23, version 25.1.30* I absolutely HATE this app but we have to have it for banking. I am constantly having to either sign completely out or I’m uninstalling it and reinstalling. ### 1/5 — Technical difficulties *2023-06-02, version 22.2.200* Every other week and especially on Fridays the app experiences technical difficulties and I’m locked out from viewing my account information. ### 1/5 — Crashes *2023-03-05, version 22.1.100* App won’t open with the latest IOS just crashes ### 1/5 — Application *2021-08-17, version 20.2.80* I just recently got an account with this bank and out of all the other banks I have ever used, this one by FAR is the most HORRIBLE. I hate this application so so much, nothing is straightforward, nothing is logical. Good luck to all of you guys that are opening up an account anytime soon. ### 1/5 — Zelle *2021-01-24, version 20.2.50* Ive tried many ways to use zelle but it says my bank app has zelle in the app. Only issue i have with pinnacle i can use venmo cash app but not zelle. ### 1/5 — iOS 14.3 *2020-10-14, version 20.1.300* This app does not work for iOS 14.3. Crashes immediately. Do NOT download if you’re running this version ### 1/5 — App *2020-06-11, version 20.1.100* I’ve never had issues with the bank app before. Until 4 days ago. I did the available update and it hasn’t worked since. I’ve called customer service every day and all they tell me is there’s a ticket made on the problem and we’re sorry. For FOUR DAYS? I’m very upset with my bank at this time. It’s not normal at all ### 1/5 — Needs major work *2016-04-15, version 5.0.134* First off it doesnt allow for itouch sign-in. Which means you are typing a password in every single time. It seems to always crash and wont even move from the initial screen to allow login. The app when it is functional is very basic and doesnt have much in the form of user capability and function. Basically tells you what your balance is and recent activity. The writers for this app need to do an overhaul. If you need suggestions on what to do feel free to inquire. First fix it so that I can actually login whenever I want. Thats a start. ## Most praised reviews (10 highest-rated) ### 5/5 — Really nice *2026-08-25, version 26.1.20* Great people and Great bank ### 5/5 — Easy to use for 72 years old *2025-10-10, version 25.1.32* Ditto ### 5/5 — Greatest Bank in Texas *2025-07-08, version 24.2.60* Great Customer Service and Support Team! ### 5/5 — Perfect *2023-12-27, version 23.1.72* Excellent, quick and sufficient! ### 5/5 — It’s great *2022-08-30, version 21.3.40* Very convenient thanks! ### 5/5 — Good customer service *2022-06-22, version 21.3.40* Thanks to Senora Juarez at the Cleburne to location I am One happy camper. I never have seen a person this polite in my 78 yr old life ### 5/5 — Outdated App *2022-05-02, version 21.3.40* This app is glitchy and slow to response when using. There is no Face ID or any way to sign in quickly when needing to check account balances or transfer money. It won’t let me log in from time to time, and it seems as if this app was left in the 20th century sometimes. This app has a long way to go before it can compete with other banking apps. I love the Pinnacle Bank family, I just cannot stand this app. ### 5/5 — Review mobile version *2021-09-07, version 21.1.30* Mobile version won’t open ### 5/5 — The Best *2021-02-08, version 20.2.50* I love this bank. The employees are always so helpful when I have a question or need something done. They are always accommodating and prepared to offer assistance in any way. ### 5/5 — Login *2020-12-24, version 20.2.50* Every few months, I am not able to login with fingerprint. I have to delete the am & reinstall to make it so I can. Sometimes it works, sometimes it doesn’t. Very frustrating to have to enter my password every time! And yes, the app is set to fingerprint login. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*