# Pinnacle Financial Partners — user reviews > 116 indexed App Store user reviews of Pinnacle Financial Partners by Pinnacle Financial Partners, rated 4.90/5 from 28,141 ratings. - Source: https://appshunter.io/ios/app/pinnacle-financial-partners/id459602450/reviews - App overview in markdown: https://appshunter.io/ios/app/pinnacle-financial-partners/id459602450.md - Rating breakdown: 5★ 25,720 · 4★ 1,543 · 3★ 399 · 2★ 135 · 1★ 344 ## What do users think of Pinnacle Financial Partners? Overall sentiment: positive **Pros** - 👍 Easy to use app - 🚀 Convenient mobile banking features - 💯 Excellent customer service - 🏆 Great banking experience overall **Cons** - 🐛 Bugs and glitches in the app - 🔑 Issues with login/biometrics - ⏱️ Slow app performance - 🔄 Inconsistent app updates **Commonly reported bugs** - App crashes frequently - Mobile deposit not working properly - Incorrect account balances shown - Login issues on new devices **Most requested features** - Add Zelle integration - Improve mobile check deposit process - Provide more customization options - Enable seamless account linking ## Newest reviews (14 of 116) ### 2/5 — Update *2026-08-13, version 7.106.3.17869* The new update made the app slower. Can’t see anything. Nothing loads now ### 2/5 — Somehow gets worse with each update *2026-07-24, version 7.106.1.17429* This app somehow gets worse with every new update. Logging in has become very frustrating. It works poorly with Face ID, as I receive warnings to allow Face ID in Settings, even though it is on. ### 2/5 — App *2026-05-09, version 7.106.1.17429* The app doesn’t work on my iPhone at all. I can’t log in ### 4/5 — Review *2026-03-31, version 7.93.0.15731* I love Pinnacle as a bank, but I cannot get their app to work with Apple’s password program. My password is saved, and my iPhone pulls it up as a suggestion, but it won’t load into the correct box the way it does seamlessly with 99% of apps. ### 3/5 — Face ID doesn’t work *2025-08-02, version 7.87.0.15277* App is great - full functionality once logged in but the face ID for iOS has never worked for me. Otherwise, I would give 5 stars ### 3/5 — Balance *2025-03-21, version 7.77.0.14567* Great app until the update. The way the balance runs backwards is really frustrating. And the total jumps and falls from day to day. Other than that great app. ### 2/5 — Great bank horrible app *2024-11-21, version 7.65.0.13354* Excellent people and a really good bank. Their app technology is terrible. Please update and revise. ### 5/5 — Great Banking *2024-02-21, version 7.48.0.11961* We were customers of Bank of NC. Changing to Pinnacle was effortlessly. We appreciate all of the service we receive from your friendly staff. ### 5/5 — Best online customer service I have been receiving every day. *2024-02-12, version 7.43.1.11439* Prompt and friendly service from the Bank. ### 5/5 — Zelle *2024-02-08, version 7.43.1.11439* Need to have Zelle ### 5/5 — Nestor the Waterproofer *2024-02-06, version 7.43.1.11439* Great service to us ### 5/5 — Old school customer service *2024-01-31, version 7.43.1.11439* The treat customers like we used to be treated when bankers knew your name and family… it is awesome… ### 5/5 — Trudy (Gertrude)Parks *2024-01-31, version 7.43.1.11439* My name is Jackie Lankford . In 2023 I had to take over as POA on my mother, Trudy’s accounts. Pinnacle Banks . Sandra Galindo and manager Allen Gauger were so very helpful. Mom is in an Assisted Living now . A big shout out to all the girls in the bank they ask about my mom and are so helpful. Sincerely Jackie ### 5/5 — Great app! *2024-01-19, version 7.43.1.11439* Customer service keeps me banking here. ## Most critical reviews (10 lowest-rated) ### 1/5 — I wish it wouldn’t have me change my password every time I try to login *2026-07-30, version 7.106.1.17429* See title ### 1/5 — Can’t log in *2026-03-30, version 7.93.0.15731* My app won’t work at all. I have to use the website browser on my iPhone or login on my computer. I use the same username and password on the app as I do on the ways I can successfully get on. But those don’t work on the app. It is maddening! Great bank. Bad app. ### 1/5 — Makes me want to leave Pinnacle *2025-10-20, version 7.93.0.15731* I have had more problems with this app than any other. It is supposed to keep others out of my account, not me! ### 1/5 — Money *2025-07-29, version 7.87.0.15277* Everytime I transfer money to my account it never shows up until the next day on the app so I never know how much money I have at the moment on the card. Horrible app something needs to change. ### 1/5 — When will this app join this century? *2024-06-23, version 7.57.0.12937* At least once a week my app locks me out, despite correct password. Never have I had an app make me change password so often. Have two step verification!!! It’s so bad I am just about ready to move all my banking. I recently setup other accounts, a brick and mortar bank near by and online only and the pure ease and quality of app makes this one seem like we are in the Stone Age. I have been waiting 5 plus years for my dang credit card to be on the app that’s from you!! Still a separate place. Get it together!!!! Your staff knows, online support knows. Spend the money and fix it. ### 1/5 — Poor App Performance *2024-04-05, version 7.48.0.11961* The mobile app is not very easy to use. Bank of America and Chase are much easier and moving/transferring money with those banks is much faster as well. ### 1/5 — Worst bank app ever *2023-12-15, version 7.43.1.11439* This app makes me want to smash all technology and live in a cave. thank all the gods that pinnacle’s customer service are easy to deal with ### 1/5 — Mobile app is awful *2023-11-04, version 7.43.1.11439* You can’t get logged back in without going to your passwords and manually putting in your password to get into the app the facial recognition often time doesn’t work could use a lot of work to make it more user-friendly ### 1/5 — Poor interface *2023-10-20, version 7.43.1.11439* Too many glitches. Can’t view the pictures of checks from past history. Can’t event write a review without it glitching. App needs to improved significantly. ### 1/5 — Mobile deposit broken *2023-10-05, version 7.39.1.11156* Mobile check deposit button stayed greyed out no matter what. No help, and useless FAQ section ## Most praised reviews (10 highest-rated) ### 5/5 — Close account *2026-06-24, version 7.106.1.17429* Please have someone contact me to close my account. I exhausted every avenue through this app, but it was worthless. ### 5/5 — CEO *2025-10-04, version 7.93.0.15731* Been with this bank for 45 years, when it was Calvery. Best people I’ve ever worked with. Deal with many banks because of my clients, this is a 10 out of 10. GT ### 5/5 — Swindlers *2025-08-09, version 7.89.0.15366* In the last 24 hours, my account was swindled $1000 and they did nothing ### 5/5 — Why can’t I use the Zelle app in this app? *2025-07-11, version 7.86.0.15162* Why am I having problems with Zelle? ### 5/5 — Amazing *2025-05-22, version 7.80.0.14716* Great bank, great customer service, awesome app! ### 5/5 — Amazing *2024-07-11, version 7.57.0.12937* Great bank, great customer service, awesome app! ### 5/5 — Mobile deposit issue - email address change *2024-06-01, version 7.57.0.12937* When making a mobile deposit the field to enter a different email address is no longer working. You can enter a different email address but it does not retain it like it did previously. Pinnacle - 5 ⭐️ Pinnacle App - 3 ⭐️ ### 5/5 — Great online banking *2024-03-22, version 7.48.0.11961* Love this bank ### 5/5 — Love this app *2024-03-09, version 7.48.0.11961* Love this app you can do everything from your phone ### 5/5 — Great banking service *2024-03-07, version 7.48.0.11961* So far so good. Pinnacle has proven again and again that they are one of the best financial institutions to bank with along with their great personal banker service. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*