# Pioneer Bank — user reviews > 48 indexed App Store user reviews of Pioneer Bank by PIONEER BANK, F.S.B., rated 4.70/5 from 2,082 ratings. - Source: https://appshunter.io/ios/app/pioneer-bank/id786537232/reviews - App overview in markdown: https://appshunter.io/ios/app/pioneer-bank/id786537232.md - Rating breakdown: 5★ 1,801 · 4★ 130 · 3★ 45 · 2★ 22 · 1★ 84 ## What do users think of Pioneer Bank? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient mobile banking - 💡 Great phone banking service **Cons** - 🐛 App frequently down or not working - 🔒 Security issues, account access problems - 🤔 Outdated app, needs major update **Commonly reported bugs** - Constant login issues and session expirations - Inaccurate account balance updates - Compatibility problems with older devices **Most requested features** - Improve app reliability and uptime - Add more functionality to the mobile app - Enhance security and account access ## Newest reviews (14 of 48) ### 2/5 — The worst banking app/customer support *2026-06-04, version 25.2.100* The worst part of the app locking you out and error notifications ever other week, is that when you call the corporate office they say there is nothing wrong on their end. It is one excuse after another. What’s the point of online banking that you cannot access online? ### 2/5 — Terrible App *2026-04-12, version 25.2.100* I constantly get locked out of my acct and it’s upsetting because it’s usually on the weekend when nobody can help. I know my password is correct because it was saved 1 month ago in my phone. Then what makes matters worse is when you try and change the password, you never get a reset button in your email ti do so. Try as you may. So if you see a charge you don’t recognize your stuck on pins and needles. This has happened to me so many times I can’t even count. I keep telling myself to change banks, even if it’s a pain to switch all my vendor info. ### 4/5 — Cannot make external transfer *2024-03-12, version 23.2.20* I have made a transfer from either of these accounts to my First Natl bank account in Alamogordo at 10th St. My account number there is 4500 1406 I have not been able to make an external transfer for several months, and I am concerned why I cannot do that. I can send money to you from Fidelity and from First Natl Bank yet cannot do it the other way around. ### 1/5 — Possibly the app is hacked *2023-06-09, version 22.2.200* I just tried to log in and it had a pop up that said to enter password to log in afyer doing face id and I thought it was a new verification to login and I put it in and it said congratulations then kicked me back to the login. ### 1/5 — Pioneer bank is broken *2023-05-02, version 22.2.200* It’s been several weeks since I’ve been able to log in to this app, even if I reset my password it doesn’t work ### 1/5 — Worst bank I have ever done business with *2023-02-21, version 22.2.40* Nothing goes the way it should. 1/2 my transactions require follow up phone or in person contact. ### 1/5 — App is always down *2023-02-07, version 22.2.40* I swear this app is always down when I need it the most. I have to literally drive to a location to check my balances. This needs to be fixed asap. The app hasn’t let me log in for 4 days now. Same issue when I go through the internet. Why can’t this problem be fixed? ### 1/5 — Wow I didn’t think I could hate this banking app anymore than I already did, but……. *2023-01-19, version 22.2.40* Try to sign up for a Zelle payment 🙄. Again can this bank please move into this decade???? Why do you feel the need to have people contact customer service on a monthly basis to get basic things done in your account? If you haven’t picked a bank yet you should do better research than I did. 😐 I am constantly locked out of my account with no way to reset my password without calling. You can’t do anything but the absolute basics on the app and that’s only when you can sign in. Now I received a Zelle payment and three hours later I am still trying to get my money. Now I find out I have to wait to verify my account sometime after tomorrow. 😡😬 I HATE this bank. One more thing. All of the good reviews for this are from 9 years ago. 🙄 ### 1/5 — Terrible app and terrible bank *2022-03-02, version 21.2.70* Worst user experience ever, can’t log in half the time and Face ID won’t work. ### 1/5 — App is always down *2021-05-23, version 20.1.201* I can’t check my balance or anything because the app is never working. ### 1/5 — Professional robbers *2020-10-27, version 20.1.201* I joined the military, and while I was gone this bank took all my money in “inactivity fees” and closed my account. Do not trust this bank!!!! ### 1/5 — Old phone *2020-09-23, version 20.1.200* New app won’t work on my old phone. ### 1/5 — Bad *2020-06-04, version 19.3.20* Losing money bc i cant call or login to my account and someone is buying stuff, ### 2/5 — App doesn't work *2020-02-24, version 19.3.20* Latest update does not allow app to open, even after restart. Also, mobile app (and mobile web site) doesn't allow use of all banking functions. Don't have an actual computer? Too bad, so sad. Turns out the update is not backward compatible, but makes you update anyway. My iPad is old enough to not take a new OS, so can't use the app. BAD DESIGN! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible Online Banking System *2026-04-12, version 25.2.100* There banking system is absolutely astonishing on how bad it truly is. Always logs you out forcefully, always have to change the password to get in. Seems like EVERY weekend at some point the application is down. I always have to call to get the account fixed. Absolutely a waste of time more often than not. This company makes plenty of money to upgrade their system. However it is a bank and a bank that seems to cut corners. Absolutely terrible. ### 1/5 — Never works *2025-07-11, version 24.2.60* Anytime I try to check my balance it gives me an error or the app wont even open. ### 1/5 — Systems *2025-06-23, version 24.2.60* Systems are ALWAYS down. Cant even login to the app most of the time. You never get notified of when they will be down & back up running. ### 1/5 — Down *2025-04-30, version 24.2.60* This does not inform customer always down never send updates, poor service ### 1/5 — Wow I didn’t think I could hate this banking app anymore than I already did, but……. *2024-10-06* 4 years later and still in the same place. This banking app is TERRIBLE!!!!! Always locked out of the app and have to call customer service to get back in. I think they are lonely and need someone to talk to since it forces you to do this on a regular basis. Save yourself and get a better bank. FIX YOUR APP PIONEER ITS THE WORST BANKING APP I HAVE EVER USED. Try to sign up for a Zelle payment 🙄. Again can this bank please move into this decade???? Why do you feel the need to have people contact customer service on a monthly basis to get basic things done in your account? If you haven’t picked a bank yet you should do better research than I did. 😐 I am constantly locked out of my account with no way to reset my password without calling. You can’t do anything but the absolute basics on the app and that’s only when you can sign in. Now I received a Zelle payment and three hours later I am still trying to get my money. Now I find out I have to wait to verify my account sometime after tomorrow. 😡😬 I HATE this bank. One more thing. All of the good reviews for this are from 9 years ago. 🙄 ### 1/5 — Worst app *2024-05-24, version 23.2.20* This app is horrible every month I have to reenter my passcode even though I have Face ID just deleted this app if you make an app actually make it work this is 2024 !!!! ### 1/5 — Swap Banks *2024-04-22, version 23.2.20* If you’re looking to have a decent online banking experience this is not your ideal bank by a long shot, the app and apparently entire server will shut down randomly, and very commonly. It’s so bad you have to call the bank directly during work hours to do anything, and yes these server crashes last days or even weeks on end. You can’t check your balance during these crashes, if you temporarily locked your card in the app and than it crashed you will have to wait til bank hours to call and fix it. It is a frustrating mess while admittedly when it is working is decent. Your best interest is to swap banks if you plan on using the online banking feature. ### 1/5 — This app is terribl *2024-03-16, version 23.2.20* Ive never used such a terrible bank and app in my life idk why i still have it and theres no way the reviews are this high the service is down 24/7 i can rarely access my balance and account on website or app they lock ur card so often its horrendous u can have it unlocked and preferences changed but then relock ur card and act like u didnt just unlock it and change stuff DO NOT I MEAN DO NOT TRUST THIS SERVICE WITH UR MONEY. This is the first and only bank that has ever let auto roll payments deduct from an empty account i then refunded the deductions bc they withdrawled money 1-2 days earlier then were supposed to due to holiday wknd or sum i had it refunded and the bank did not refund me the money they stole from me. This is a 1-2 star business on all rating services BUT the app store? Interesting. I suspect bot reviews and not calling real ppl bots im saying they paid for fake reviews theres no way i believe that these reviews are real when in reality u can never access ur account. ### 1/5 — Garbage app *2023-12-06, version 23.1.70* If I could give it a zero, I would. I have never been able to login. ### 1/5 — Ron *2023-09-21, version 22.2.200* App is terrible, difficult ## Most praised reviews (10 highest-rated) ### 5/5 — Elite Bank *2025-12-24, version 25.1.70* People’s Bank, one is treated with respect, as if one is part owner, it doesn’t matter if it’s on the phone or in person. ### 5/5 — Excelente!!!! *2024-06-07, version 23.2.20* Solo falta que me aprueben una tarjeta de Crédito ### 5/5 — The app *2021-02-19, version 20.1.201* The app is easy to use and makes banking simple. ### 5/5 — The worst *2020-08-23, version 20.1.130* I got locked out and it told me to go to the bank. The bank told me to call a hot line. Hasn’t worked since. ### 5/5 — It just wouldn’t let me log in for weeks at a time! *2020-08-05, version 20.1.130* I used to have so many problems with this app for no reason. Once I wanted to buy a new hat because I was on vacation at sea world. The app stoped letting me log in. I just had to chance it and hoped I had enough money. Conclusion of the story was that I spent to the negative on that hat. Fun times. ### 5/5 — I love my bank!! *2020-03-11, version 19.3.20* I love the phone banking and all the tellers at pioneer bank. They are always polite, friendly and efficient. I also enjoy the online bank! Thank you for such great service. ### 5/5 — Balance problems *2018-06-11, version 18.1.79* I like the new change but when ur car gets charged it’s not showing the transaction immediately anymore... and it’s very slow ### 5/5 — Outstanding! *2014-01-14, version 4.3.198* Very well designed. Loads fast, clean look and easy to use. Does everything I want; deposit checks, pay bills, transfer $ between accounts and check balances. ### 5/5 — Great App!!! *2014-01-10, version 4.3.198* New update was easy to install, and easy to use. I make deposits all the time and love the ease of mobile banking!!! ### 5/5 — Love the new look!! *2014-01-10, version 4.3.198* It's very easy to use and the display is very clean!! Great job!! :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*