# Pioneer-Mobile Banking — user reviews > 99 indexed App Store user reviews of Pioneer by Pioneer Bank - Troy NY, rated 4.40/5 from 606 ratings. - Source: https://appshunter.io/ios/app/pioneer-mobile-banking/id553502298/reviews - App overview in markdown: https://appshunter.io/ios/app/pioneer-mobile-banking/id553502298.md - Rating breakdown: 5★ 457 · 4★ 52 · 3★ 15 · 2★ 26 · 1★ 56 ## What do users think of Pioneer? Overall sentiment: mixed **Pros** - 👍 Easy to navigate and user-friendly interface - 💰 Convenient mobile deposit feature - 🔒 Secure authentication options (Face ID, passcode, Touch ID) - ⚡ Quick access to account information and balances - 💳 Useful card control and management features - 📱 Ability to perform banking tasks remotely without visiting branch - 💸 Simple money transfers between accounts - 📊 Personal Finance aggregation feature - 🎨 Modern, sleek design and visual appeal - 👥 Excellent customer service and support - ⏰ Real-time account updates and notifications **Cons** - 🐛 Login credentials not saved between sessions - 🐛 'Remember me' and biometric settings not persisting - 🐛 Frequent sign-out and session timeout issues - 🐛 Security code delivery failures for dual verification - 🐛 App crashes and freezes during login - 🐛 Mobile deposit endorsement detection errors - 🐛 Slow app performance and loading times - 📉 Reduced functionality compared to previous version - 😤 Frequent app updates causing confusion and frustration - 🔤 Text size cannot be enlarged for accessibility - ⚠️ Account balance display inaccuracies and delays - 🚫 Missing payment notifications and alerts - 📱 Compatibility issues with certain devices (iPhone X, iPad) - 🔧 Tedious transfer process after recent updates **Commonly reported bugs** - Login credentials not persisting after app close - Dual verification security code not being sent - App fails to load or crashes on startup - Session timeout immediately after entering security code - Mobile deposit rejection with valid endorsement - Balance display shows incorrect amounts (e.g., $540,000 instead of $5.40) - Biometric authentication (Face ID, Touch ID) not remembering settings - App won't rotate on iPad - Error codes preventing login (Error 0014, Error 1230) - App incompatible with newer phone models - PIN pad display blank or missing - Transfer functionality unavailable between accounts - Payment notifications not triggering - App freezes during sign-in process **Most requested features** - Widget or quick-view balance feature - Improved text scaling and accessibility options - Restore previous app version functionality - Simplify transfer process - Add mobile deposit feature visibility/clarity - Persistent login credentials storage - Payee information editing capability - App rotation support for iPad ## Newest reviews (18 of 99) ### 4/5 — Reese *2026-06-29, version 6.0.0.17004* I’ve been a happy, loyal customer for 20+ years, and have zero complaints. Thank you. 💚 ### 4/5 — Almost perfect *2026-04-26, version 6.0.0.15460* I’ve been a customer for over 3 decades. The mobile app has made great improvements since the early days. Much more convenient and useful. It will never replace a branch where the great staff make banking a pleasure. However, it’s nice to monitor account activity and make transfers. Keep up the good work! ### 4/5 — Pioneer Ap WW *2026-03-02, version 6.0.0.13067* Good ### 5/5 — Easy App to Use *2025-11-21, version 6.0.0.11302* I find this app so easy to use. Easy to navigate and get information quickly. I’ve also used it to find locations and the times and everything have always been updated frequently. Also love all the branches the people in them are so nice. ### 5/5 — Gggreat! *2025-11-16, version 6.0.0.11302* I like it a lot! ### 5/5 — Francesco *2025-11-15, version 6.0.0.11302* Best bank around ### 2/5 — The old app was better *2025-11-14, version 6.0.0.11302* I can’t get the print to be any larger and I can’t see anything on this app. It also has not been alerting me of charges since the switch and I cannot figure out how to make it do so. Not sure what was wrong with the old one that worked perfectly. Doing transfers are tedious, also. It’s almost annoying enough for me to switch banks. ### 5/5 — Jojo *2025-11-13, version 6.0.0.11302* I have been with pioneer for manyyyy years now ### 5/5 — Passcode *2025-11-12, version 6.0.0.11302* I love the convenience of the passcode option. It saves so much time when I need to check on my balance. ### 5/5 — Easy *2025-10-13, version 6.0.0.10464* Love that I don’t actually have to GO to the bank. ### 5/5 — Pioneer banking *2025-08-23, version 6.0.9300* Great! ### 5/5 — I love pioneer *2025-08-15, version 6.0.0.8254* Cant do much other than checking your checking but when Im broke I know so its a great app ### 5/5 — I love Pioneer Bank *2025-08-11, version 6.0.0.8254* I have been banking with Pioneer for many years, First as the wife of my husband having joint accounts and now as a single widow. Thank you, Pioneer. ### 3/5 — App is slow; dual verification faulty *2025-08-09, version 6.0.0.8254* The app is great when it works. Unfortunately I frequently cannot exit it because it fails to send me the security code for the dual verification. I love this bank, but I am not in love with your app. ### 5/5 — App not working *2025-08-06, version 6.0.0.8254* Since the upgrade, the app is not working. It doesn't even let you sign in!! ### 2/5 — Not a polished app *2025-08-05, version 6.0.0.8254* Check remember me. Check use facial recognition. Open the app the next day and it remembers none of it. You’ll log in 400 times a week to this app. It refuses to remember you. I don’t know if any other app that can’t get this basic thing right. ### 2/5 — Needs a better sign in experience *2025-08-03, version 6.0.0.8254* Since the app has been updated, it constantly is removing the saved username and password. Myself and multiple family members who have a account with Pioneer have experience the same thing with the mobile banking and it is very frustrating compared to the old version. It would be nice if the username and password was saved properly, but the app seems to completely remove the information. ### 2/5 — Pointless update *2025-08-02, version 6.0.0.8254* New app look makes all my critical account info smaller to make room for a picture of Albany?!? Transfers are now annoyingly involved. What a waste. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2025-11-12, version 6.0.0.11302* I miss the old app ### 1/5 — App *2025-08-02, version 6.0.0.8254* Hate this app and Pioneers constant changing of how it works. Just when u get familiar with it they change it again and the changes aren’t any improvement. Please leave it alone!!! ### 1/5 — Terrible App *2025-08-02, version 6.0.0.8254* Never loads terrible app ### 1/5 — Update is terrible *2025-06-22, version 6.0.4629* It seems that the app was updated to have more up to date features. It was way better before I constantly have issues signing in and the balance is never what’s really in my account it takes forever for the stuff to reflect in my bank account. Making the app literally almost useless if you can get yourself signed in who knows if that’s even your actual balance. ### 1/5 — New update is annoying *2025-05-14, version 6.0.4629* I have had an account with pioneer bank for almost 10 years now. I always liked how simple it was to use the app and to transfer $ back and forth. The update with all new format makes everything more complicated and not as smooth as it used to be. Quite literally switching banks over it ### 1/5 — Deposit checks *2025-04-23, version 6.0.4629* There is nothing on the new ap to do a mobile deposit. Unless I can’t find it ### 1/5 — Notifications *2023-08-07, version 5.0.20.4682371776* Not receiving any payment notifications within the app. ### 1/5 — Broken *2023-04-23, version 5.0.1.305* I haven't been able to log in to check my balance for almost a year, and none of the recovery or verification methods work ### 1/5 — Horrible App *2021-06-22, version 5.0.0.1343* Absolutely horrible app. Every time I put my password in, it’s always invalid. I make sure it’s accurate every single time. Then I get locked, reset it from someone at a branch, then it works. For a day. Then I go back in, tells me it’s invalid again. Then I have to ask to have it reset. It will work. Then, next day it’s invalid. This happens over and over and over. Fix it. ### 1/5 — Unfixed issue *2021-01-08, version 4.6.6.1* The PIN pad to check my account balance and sign in is completely blank, I can type all the numbers I want but the 4-digit pin area is gone so I can get into my account 🙃 stopped working about 4 days ago and now it’s just a mystery what my account balance is, so thanks Pioneer! Just another reason to finally switch banks ✌🏻 ## Most praised reviews (10 highest-rated) ### 5/5 — My pioneer *2026-07-01, version 6.0.0.17004* Awesome ### 5/5 — Great service. *2026-06-28, version 6.0.0.17004* I have been with Pioneer since the 1980’s. I continue to be a happy customer. ### 5/5 — Easy access *2026-06-28, version 6.0.0.17004* Easy getting on ### 5/5 — Great App *2026-06-28, version 6.0.0.17004* This app is very user-friendly and is very easy to access. The information is always up-to-date and I like the convenience of being able to deposit checks remotely. Great product! ### 5/5 — SUPERIOR SERVICE *2026-06-27, version 6.0.0.17004* Pioneer is one of the easiest banks to do business with and even answers their phones. Their customer service is bar none the best It should have gotten the best best bank award in town Perhaps next year! This has been my bank for nearly 20 +years and a rarity that it continues to provide its customers with the same superior service It was a pleasure to provide this rating Thank you ### 5/5 — Happy Customer *2026-06-27, version 6.0.0.17004* I’ve been dealing with Pioneer for years and I’ve built a strong relationship with them. I am proud to bank with Pioneer. ### 5/5 — Easy & Quick access *2026-05-23, version 6.0.0.16218* App is super easy to use and the access is very quick - go for on the run info and transfers. ### 5/5 — Great *2026-05-18, version 6.0.0.15460* Easy to use ### 5/5 — Great App *2026-02-21, version 6.0.0.13067* Never any issues and easy to navigate ### 5/5 — Pioneer customer service *2025-11-23, version 6.0.0.11302* I have been with pioneer saving since around 1986. I have had continuous good service through all these years. As a senior I find the mobile app very convenient and easy to use. Even when I have a problem your staff has been there to assist me. Well done Pioneer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*