# Pipedrive – Sales CRM — user reviews > 785 indexed App Store user reviews of Pipedrive by Pipedrive Inc, rated 3.70/5 from 670 ratings. - Source: https://appshunter.io/ios/app/pipedrive-sales-crm/id921456160/reviews - App overview in markdown: https://appshunter.io/ios/app/pipedrive-sales-crm/id921456160.md - Rating breakdown: 5★ 366 · 4★ 76 · 3★ 45 · 2★ 59 · 1★ 124 ## What do users think of Pipedrive? Overall sentiment: positive **Pros** - 💻 Intuitive and easy to use - 🔍 Helpful for organizing and tracking sales pipeline - 🚀 Efficient and streamlined workflow - 📱 Seamless integration between web and mobile app - 👍 Customizable and flexible to fit business needs - 💯 Overall excellent CRM solution **Cons** - 🐛 Occasional bugs and sync issues - 📊 Limited reporting and analytics features - 🗓️ Lacking advanced calendar and scheduling functionality - 📧 Email integration and management could be improved - 🗺️ Mapping and location-based features need enhancement **Commonly reported bugs** - Frequent app crashes and freezes - Inconsistent data syncing between web and mobile - Issues with contact and deal information not loading properly - Problems with email integration and sending from within the app **Most requested features** - Add ability to view and manage projects in mobile app - Improve custom filtering and sorting options for activities - Integrate with more third-party apps and services - Enhance mobile app to match full functionality of web version - Provide better support for multi-user and team management ## Newest reviews (15 of 785) ### 3/5 — Desktop Great/App Not So Much *2026-05-28, version 18.38* Pipedrive’s desktop version is phenomenal. We utilize it regularly and it is great. However, the app is SO different than the desktop version that is has created problems within our team because you cannot utilize some of the same functions as the desktop version. In updates going forward, I would suggest there be some streamlining to make the app more user friendly and mirror the desktop version. ### 2/5 — I want to like it *2026-05-14, version 18.37* I love being a rep on the go but the app is seriously buggy. It regularly doesn’t load or I have to kill it to start over. Pipedrive, you can do this. Please help us all work remote more often! ### 2/5 — Not very transparent *2026-05-12* As a business owner and co-founder of a tech company, I make it a priority to pay attention to tools that benefit both my own operations and those of others. Anyone who knows me knows I’m constantly sharing what I learn. So if you’re in the market for a CRM, I’d urge you to think twice before trying Pipedrive. On paper, it looks solid, but their transparency leaves a lot to be desired. The way they structure seats is not the same as how they define users, and they deliberately obscure this distinction. The result? People miss it for two or three months. By the time you realize what’s happening, it’s too late. Even if you deactivate a user under settings, you’re still billed for that seat. Their UI gives no clear warning that this will be the outcome. For any future business considering Pipedrive as a solution, I’d strongly advise you to think long and hard. ### 2/5 — Not for me *2026-04-21, version 18.35* I’m a one-person graphic design company and it just didn’t work for me. Many things I wanted were extra and expensive and I felt I needed to modify everything to try to make it work for me. Just didn’t. ### 2/5 — App misses so much *2026-03-20, version 18.32* Try to add a person and, at the same time add their photo, a note an address or anything besides email address and a phone, label and organization (provided you don’t miss spell or punctuate and create a duplicate) - nope, the Pipedrive App won’t do that. You have to wait patiently for a sync and then find that person in your data and add the important stuff. ### 3/5 — Desktop great, mobile needs work, overall search function average *2026-03-10, version 18.32* The desktop version is great and our entire team loves it, mobile version must be improved. Very slow to retrieve documents, search function also very slow and ineffective, overall just a slow and buggy mobile application. ### 4/5 — Best visual CRM tool *2026-03-05, version 18.31* The best visual CRM tool on the market. Some serious and not amateur setup is required. However, as all the CRM in the market. it needs an adoption method that perse it lacks. A good partner is always the best option to start up! TimeHunter.co ### 5/5 — Pipedrive is great if you know what to use- simple! *2026-03-04, version 18.31* So I have had Pipedrive in the past when they offered a free level, which I believe they should still should. Anyway, the base plan is not that great but the next tier up is where it gets interesting. You get read receipts!! Plus there are plug-ins that can manage most of the work for you once you set it up. If your team is not so corporate scaled, this is the best option for you. If it is corporate scaled, then look into Hubspot or something similar. ### 5/5 — The “At-a-glance” CRM *2026-03-04, version 18.31* I’ve only used the app for two days and I’ve been loving how almost EVERYTHING is customizable and relative to any business which would use a CRM. Everything is in its right place, highly recommend. The $50/month starting price actually is justifying its value over a cheaper alternative surprisingly. ### 2/5 — Gutes Tool, aber App ist Schrott *2026-02-26, version 18.31* Leider nicht nutzbar auf dem Handy was sehr unzufriedenstellend ist. Lädt ewig lang oder funktioniert gar nicht. Schade, da die Desktop Version und das Tool an sich sehr cool und intuitiv ist! ### 5/5 — Best CRM app *2026-02-23, version 18.30* This is the best crm app avail especially with the new business card scanner ### 4/5 — Almost perfect but *2026-02-14, version 18.30* It only allows Chrome or Safari as the browser to use. Why not allow the system default? No Google Meet integration option. The app doesn’t seem to support meeting integration at all. ### 3/5 — Our journey together comes to an end. *2026-02-12, version 18.30* I enjoyed using the platform during the trial period. However, for my use case—and as a single user rather than a full team—it isn’t worth the monthly cost. It’s difficult to justify the price given how I was using it. A lighter version focused on core functionality, such as reminders, would be much more appealing. I’m sure there are features I didn’t fully utilize, but at the current price, it doesn’t make sense for me. I’ll be moving on to explore other CRM options. ### 5/5 — Ótimo CRM *2026-02-12, version 18.30* Fácil de usar e muito completo, não vivo sem. ### 5/5 — Great CRM *2026-02-10, version 18.30* Very happy with the functionality of Pipedrive and user friendly interface ## Most critical reviews (10 lowest-rated) ### 1/5 — Onboarding help is terrible *2026-08-11, version 18.41* The sales person to get you to join will call you every single day, offer you the world. When you say yes, you get a subcontractor that ends up having skills that don’t particularly align, and then leaves on paternity leave during the middle of your process. We are five weeks in, one person on boarded. This is so painful. ### 1/5 — Not great *2026-05-26, version 18.38* Not easy for newer users. Bad customer service. Plenty of great CRM’s this is not one of them. ### 1/5 — Worse CRM ever *2026-04-16, version 18.35* I’ve been in Sales and Sales Leadership for 25 years. I’ve seen a lot of garbage in the tech stacks, and I’ve gotta say - this is impressively bad. ### 1/5 — Tom *2026-03-12, version 18.32* Takes an eternity to refresh ### 1/5 — Support is non existent *2026-02-16, version 18.30* Don’t understand the basic principle behind bcc email used to add correspondence to CRM record. ### 1/5 — Always emailing you. *2026-02-03, version 18.30* I’m newish to using it but have been using it quite a bit to track sales. I keep getting middle of the night emails. Like a lot. And I don’t like muting my work inbox because sometimes there are actual late night requests. Pipedrive does not make turning these emails off, easy. It’s is a convoluted system. They also don’t let you remove tutorial steps. I’m going to leave this as a one star review until I see changes. ### 1/5 — App sort *2025-12-06, version 18.26.1* I can’t even sort people by recently added in here! ### 1/5 — Crashes *2025-11-11, version 18.25* As of 11/11/25 the app keeps crashing. I’ve been sending videos to tech support and they can’t seem to figure it out. ### 1/5 — Deleted App *2025-11-06, version 18.24* This is an updated review. This app has never worked consistently. I have deleted it and reinstalled at least 50 times over 3 years. Still will not sync properly. I am done. ### 1/5 — Deceptive Practices *2025-09-15* This review is about Pipedrive's deceptive practices and terrible customer service. After 4 years of being a paying customer, we canceled our Pipedrive account, but months later, we were charged for an annual subscription because I logged in briefly after canceling not knowing that that would cause an issue. Pipedrive claims that simply logging in reactivates a canceled account and that all fees are non-refundable, citing their Terms of Service. This policy is misleading and predatory. Despite explaining that we hadn't used the service in months and did not intend to reactivate, Pipedrive refused to issue a refund. Both their support team and a manager stated that this was their final position, forcing us to dispute the charge. I even offered to pay for the time between when we had cancelled and when we noticed despite the fact that they acknowledged that we hadn't used their service. This experience highlights their unethical billing practices and complete disregard for customer satisfaction. I strongly advise against using Pipedrive. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-07-23, version 18.40* Great amazing ### 5/5 — Project Manager *2026-07-22, version 18.40* This an awesome app ### 5/5 — This. Is. The. Stuff. *2026-07-07, version 18.40* I run a door replacement company, a lot of leads to track. This is the best CRM I’ve ever used in my existence. It’s like if Apple made a sales CRM. So customizable, the free trial actually lets you use it and see if it works for your business, not here’s a quarter of the features, pay for the rest and see if it works. Extremely impressive. ### 5/5 — Helpful for sole proprietor *2026-06-10, version 18.39* I found Pipedrive to be very helpful for a sole proprietor. Clearly there are a lot of capabilities that will allow me to grow as I grow the business, but I’m getting functionality at a good price now. ### 5/5 — BDR Rep *2026-06-04, version 18.38* I love this app. It’s super easy to use. It’s not complicated. Many of these apps have too much. This is just right for allowing me to put contacts in and also easy to use for referrals. This has everything you need to be a good sales person. If you actually use it. ### 5/5 — Great App best *2026-06-01, version 18.38* This App has solved half of my day’s problems. ### 5/5 — Great to stay connected *2026-04-02, version 18.34* I’ve been using the app for over a week now and I’m so grateful! It’s been so useful to stay connected while away from my desk. ### 5/5 — Best CRM on the Market *2026-03-30, version 18.34* I’ve tried them all & Pipedrive is hands down the best CRM on the market. Intuitive, completely flexible and customisable platform that does everything you could possibly think of (& more) without over-complicating anything. The perfectly balanced and best bang for buck CRM available. ### 5/5 — Love pipedrive!! *2026-03-20, version 18.32* It has helped me streamline my business and create a greater level of excellence and efficiency! ### 5/5 — ABSOLUTELY OUTSTANDING CRM *2026-03-19, version 18.33* I am NOT getting anything for this review. I am a paying customer who got fleeced by paying a fortune for the over-sold, overhyped, highly overrated Salesforce. This Pipedrive CRM is easy to setup, easy to use, user-friendly and actually inspiring! I LOVE this work tool. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*