# Piper Lou Collection — user reviews > 102 indexed App Store user reviews of Piper Lou Collection by Blue Pack Marketing, rated 4.73/5 from 2,183 ratings. - Source: https://appshunter.io/ios/app/piper-lou-collection/id1508711965/reviews - App overview in markdown: https://appshunter.io/ios/app/piper-lou-collection/id1508711965.md - Rating breakdown: 5★ 1,927 · 4★ 111 · 3★ 42 · 2★ 16 · 1★ 86 ## What do users think of Piper Lou Collection? Overall sentiment: positive **Pros** - 💖 Excellent quality products - 🤩 Funny and clever designs - 🥰 Great customer service - 👍 Durable and long-lasting - 🥤 Keeps drinks hot/cold for hours **Cons** - 🤔 Shipping delays and order issues - 🤨 Difficulty contacting customer support - 😕 Incorrect or missing items in orders - 🙄 Discount codes and promotions not working **Commonly reported bugs** - App crashes or freezes - Tracking numbers not working - Website issues with checkout and account management **Most requested features** - Improve app functionality and integration with website - Provide better size/fit information for clothing - Offer more customization options for products ## Newest reviews (10 of 102) ### 2/5 — Meh *2024-12-07, version 4.1* This app is not any better than using a website. Usually when you load a company’s app, you have access to your account and other features. All you can do on this app is shop. If I want to look at my account and track my shipment, I can’t do it using the app. I have to go to the website, so why do I need this app? Uninstalling it now. ### 1/5 — Ordering *2024-07-30* When ordering from Piper Lou, I expect to be able to track my order with the provided tracking number. I ordered cups for Christmas and they showed up late and I couldn’t track them because the tracking number was invalid with the United States Postal Service. I just placed an order a few days ago and once again I cannot track my order with the tracking number provided by Piper Lou. The United States Postal Service says that tracking number does not exist. And when I try to track it via Piper website when I click on track my order, nothing happens. It sits there and does absolutely not one thing. From here on out I will suggest that not one person order anything from this website because you cannot talk to a person and tracking numbers are invalid so it’s potluck whether you get what you ordered. ### 1/5 — App maybe not keeping up with iOS updates? *2024-07-30, version 4.1* Entire sections of the app don't function. If you're going to make an app for your business selling expensively priced themed attire and cups, your app should reflect the premium you charge and the quality you claim your products embody. This app tells me I'm buying something made in a sweatshop from subpar materials that won't survive one wash cycle. So yeah, maybe take a look at those 404 men's products buttons, the eternal beachball chat service button, the notifications of "B1G3" sales that say code doesn't apply to cart (of items selected solely from link from the sale notification)... Just a total, in your parlance, "$hit$how." ### 4/5 — Old school tumblers *2024-07-29, version 4.1* I love the old school tumblers ! They just hold up better with my husband taking them to work in construction. I wish there were more choices and replacement lids available. ### 3/5 — New order 1st time *2023-11-04, version 3.1* I ordered a glass that said this is probably vodka. The Tumblr came in with three of the letters were half rubbed off. I can’t find where to go for a refund. ### 1/5 — Unhappy *2023-10-09, version 2.9* Very unhappy with app. Can not open!!!! ### 5/5 — Awesome products *2023-10-04, version 2.9* Absolutely the best place to get cups, shirts, and sweatshirts. There is nothing they don’t have in all categories. I would recommend their products to everyone. ### 5/5 — Love this place! *2023-08-24, version 2.8* They just have the neatest stuff. I love how they always have charity benefits and products that raise money for certain disasters to help people and animals. The products are funny and adorable and I've purchased many things from them.. ### 5/5 — We Love Your T-Shirts❣️ *2023-08-06, version 2.7* We have a number of your t-shirts and everyone that sees us just loves us❣️ ### 5/5 — Enjoying me some Piper Lou *2023-06-13, version 2.5* I dont think there’s been anything I haven’t purchased yet, but I placed another order anyway. SMOOCHES, Pat ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t use discount or credit codes *2025-03-18* I’m DONE, DONE, DONE! Actually I’m WELL DONE!! Could not use the credit on my account on the website or app. I’ve had this problem in the past with discount codes also! I like the product and have purchased many for myself, family, and friends. However this has been very frustrating so I would like you to remove me from your email and text lists. I tried to live chat with someone but that didn’t connect either. I have been online for a couple of hours to try to purchase a couple mugs and wine tumblers. ### 1/5 — Horrible customer service *2025-01-13, version 4.2* They ignored my order for two weeks. Sent it after Christmas after several complaints and after I told them to cancel my order and refund everything, including the expedited shipping, which I had paid for. I will never. Do business With this company again. ### 1/5 — Out of stock *2025-01-01, version 4.2* Everything is out of stock when replenished will they be 15,00 doubtful… ### 1/5 — No help at all on app ,website, wow *2024-12-28, version 4.2* I’ve downloaded the shop app. I’ve downloaded the Piper Lou app. I’ve gone on Piper Lou website absolutely no help at all. No chat option. No phone number. No email unable to cancel my order so disappointed and so aggravated right now even tried Instagram which I never use. Unbelievable. ### 1/5 — Frustrated *2024-12-20, version 4.2* Never received order. Payed extra to get next day. That was 12/10/24. Can’t track it either. Rip off. Was for a Christmas party this last week. ### 1/5 — Order already placed *2024-12-19, version 4.2* I cannot find any tracking number or any way to track my order I placed on December 3 it’s for three water bottles and it’s one of the Christmas gifts. I was really looking forward to giving because until this order I loved Piper Lou but I’m very stressed out trying to track this last order I made and there’s no way to get a hold of you. I’m still looking for a phone number. And now it won’t let me send this to you so I will just send this to yelp. Thank you very much Piper Lou. ### 1/5 — Disappointed *2024-11-22, version 4.1* You can barely read the words on the cup! It all blends together. Very disappointed! ### 1/5 — Code *2024-10-24, version 4.1* Trying to use a code sent to me 3forfree doesn’t work ### 1/5 — Order *2024-10-09, version 4.1* This co I feel is a scam!!!! I ordered items and have yet to receive an email much less the merchandise!!!! Buyers beware I think I have been scammed and they have my money😡😡😡😡😡😡😡😡😡 ### 1/5 — Review *2024-10-08, version 4.1* You don’t stand behind your products ## Most praised reviews (10 highest-rated) ### 5/5 — Love you guys!! 💞 *2025-02-23, version 4.3* I’m on a limited income so I don’t shop here often but hit the sales when I have extra cash. I love your items and so do the people that see me wearing them. I always tell them piperlou.com!! ### 5/5 — Yay *2024-11-06, version 4.1* I love love love my new pink sweatshirt. It’s great quality and nice design and I just love it🩷🥰🩵🤗heartsforNorthCarolina🩵 ### 5/5 — Cups *2024-10-23, version 4.1* Received my cups today, LOVE them!! Well made and exactly like the picture… ### 5/5 — Love the stuff *2024-10-19, version 4.1* I love all the different sayings and different merchandise! ### 5/5 — Tumbler *2024-09-17, version 4.1* The best!! Have already purchased four for Christmas gifts ! Highly recommend!! ### 5/5 — The Best *2024-07-08, version 4.1* I only use Piper Lou cups! They are the best! They keep ice all day. They hold up well over time. I have several and I have gifted several. Quality cups and lids! ### 5/5 — Love our cups! *2024-06-02, version 4.0* We’ve already gotten so many, but I wanted to add more for bday gifts and baby shower gift. Love them so much! Always getting compliments on our cups! ### 5/5 — Great products *2024-03-19, version 3.8* Everything I have ordered has been spot on. ### 5/5 — Best items *2023-11-28, version 3.2* I love all the products from here I have bought before and I’m still in love with my cup ### 5/5 — Great Quality! Have bought several of their products and love them all! *2023-11-17, version 3.2* Have bought many --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*