# Pita Pit — user reviews > 87 indexed App Store user reviews of Pita Pit by Pita Pit Inc., rated 4.80/5 from 5,470 ratings. - Source: https://appshunter.io/ios/app/pita-pit/id461735388/reviews - App overview in markdown: https://appshunter.io/ios/app/pita-pit/id461735388.md - Rating breakdown: 5★ 4,743 · 4★ 433 · 3★ 108 · 2★ 47 · 1★ 139 ## What do users think of Pita Pit? Overall sentiment: negative **Pros** - 🚀 Fast and convenient ordering - 👍 Friendly and helpful staff - 🍔 Delicious and fresh food - 💳 Easy to use rewards program **Cons** - 🐛 Buggy and unreliable app - 🤔 Difficult to customize orders - 🕰️ Slow and inconsistent service - 🤷‍♀️ Inconsistent order fulfillment **Commonly reported bugs** - App crashes and freezes frequently - Issues with logging in and account management - Delivery/pickup options not working as expected - Rewards program not functioning properly **Most requested features** - Ability to apply coupons and discounts in the app - More customization options for orders - Improved order tracking and status updates - Seamless integration between app and in-store experience ## Newest reviews (10 of 87) ### 2/5 — Tuff *2025-04-16, version 7.3* This was worse Philly I’ve had there. Very tuff couldn’t chew part of meat! And put so much Sauce on it the pita fell apart ! ### 2/5 — Not a bad app. Some problems *2024-05-25, version 7.2* First to look at what I may want to order I have to create an account. -2 star. Ok fine. Let’s me Sign in with Apple account and hide my email address. Then demands phone number. Come on people we are better than that. Second ordering seems somewhat difficult. I always do my own. Third no Apple Pay. I really hate giving apps credit card info. There is a greater likelihood of theft. -1 star. ### 3/5 — Coupon not working *2024-02-17, version 7.0* The valentine coupin with buy 2 pitas and chips and a tru fru…. Didn’t work with the code entered manually either. When that didn’t work I tried a different reward and that didn’t work because it said I can’t use another reward! Yet I hadn’t used one. ### 2/5 — Not a great app! *2023-08-14, version 6.0.5* Pros: You can order with the app for a specific time. Cons: You can’t change standing orders or cancel. App can be very difficult to navigate. Can’t apply coupon codes. ### 5/5 — Payment update please *2023-08-11, version 6.0.5* Recently re-downloaded the app to try to get points again. While I can still scan in store at my local shop, I cannot place orders ahead and prepay for pickup. Please update the app for bug fixes. Thanks :) ### 2/5 — Can’t customize order on app *2023-08-02, version 6.0.5* I went through the entire process to customize my order with new veggies and sauces, and made sure the changes were applied before placing my order. After I picked up my food and saw it was prepared as default, I checked the app and it had completely reverted my order back to default after I paid for it. ### 5/5 — Pit Yes *2023-07-25, version 6.0.5* Got to love the pita and the points ### 1/5 — Not a user friendly app *2023-07-11, version 6.0.5* I have tried using the app to order and I don’t have access to the full menu. I am limited to ordering a plant-based port pita or some of the specialty bowls, I can order catering and drinks, I can do specialty pitas or boxed lunches, but no where in the app can I create a build your own pita. Very poor app. ### 2/5 — Consistently cannot get app to work *2023-05-18, version 6.0.5* Consistently over the last number of months I try to order off the Pita Pit app and I get an error message saying “The merchant is updating their menu. Please re-add your items before continuing.” I re-add the items and it still won’t work. I cannot finish my order. I have deleted and redownloaded the app lots of times. It does not fix it. I just called my local Pita Pit - they said to contact corporate. I’m starting here. I can otherwise order online outside of the app. If you’re going to have an app - it would be great if it worked. ### 1/5 — The worst, buggiest app ever. *2023-03-17, version 6.0.5* It constant glitches and tells me that the merchant has updated, and I need to re-enter my order or re-try. Neither work. Uninstalled app and reinstalled. Still failed. Time to go back to the Greek place just down the street instead. So annoyed. ## Most critical reviews (10 lowest-rated) ### 1/5 — App continually crashes now *2026-08-01, version 7.4* App used to work just fine- now it continuously crashes when I try to use it. I’ve deleted it and re-installed it, I pushed through the most recent updates for my phone THEN reinstalled the app AGAIN… Still no luck. Bummer as Pita Pit is great… ### 1/5 — I’m still hungry *2025-07-16, version 7.3* I ordered online for the first time. Order went through just fine. I drove from Sutherlin looking forward to my falafel pita, only to find out my order had not been fulfilled. You were out of falafel. I’m not blaming any one person, but boy has the Roseburg Pita Pit gone down hill!!! ### 1/5 — Messed up order *2024-09-19, version 7.3* I set a pickup time which was ignored so pitas were cold and I had a ton of black olives in my gyro even though I did not put that in my build to order gyro. Why order online when simply requests aren’t even looked at? ### 1/5 — Unable to redeem rewards *2024-03-14, version 7.1* Since the latest update I have been unable to redeem my rewards as I continue to get a pop up to verify my email address and when I try to do that it doesn’t work and I just continue in that cycle. I have reached out to customer support three times and have not received any response back from them. I will be deleting this app and no longer patronizing this restaurant as it is not worth the hassle. ### 1/5 — Cant log in *2024-03-09, version 7.1* I used to love this app. After an update it will no longer allow me to login, create a new account or use as guest ### 1/5 — New App experience is awful *2024-03-01, version 7.1* The new app experience makes me cry. Previously I would go into the store, order, take out my phone, tap the tip % button and scan a QR code to pay for my order. It took15 seconds tops. Now I order, attempt to scan the QR code for points. It doesn’t work. I take out my card to pay. I tap my card, hit accept. Manually type in the tip amount, hit accept. Hit accept again. Get the printers receipt. Attempt to scan the code for points. End up typing in the code because it won’t scan. I love the staff at this location but the new app experience leaves me in tears. ### 1/5 — App Revamp issue *2024-02-26, version 7.1* I have been trying to log into the app for weeks with no luck. I use to use the old app for years with no problem, including paying with it. This is really annoying. ### 1/5 — App revamp is a step back *2024-02-19, version 7.1* Been a huge fan and app user since ~2020, eating there once a week. Not a fan of the app revamp. - No way to pay with the app in-store. (Previously I could pull up a QR code, select a tip percentage, and pay when they scanned it. Now I have to scan the QR ccode for points (or get a reciept and scan the code) and take out my card to pay and manually enter a tip amount on the machine. It was a simple scan, it is now a 3 or 4 step process. - Interface is not as intuitive as before. QR Code to scan for loyalty is behind the "Earn" button. - Tapping the "Rewards Balance" button gives me an alert which says "Alert You do not have enough balance to redeem." - New orange coloring is... fine, but not particularly appetizing. - Tried to redeem the Valentines day promo, but it didn't work, the store no longer had Tru-whatvever. - I redeemed the Free Falafel Bites reward, but it still shows up in the app, so not sure if I can do it again or not. I know how much work goes into app updates and I feel bad that I'm not nearly as excited about this as you are, but it just isn't a good experience. ### 1/5 — Don’t arrive early for your order *2023-10-30, version 6.0.5* Or you’ll get an upset person filling your order. ### 1/5 — Poorly marked options, hard to navigate *2023-08-02, version 6.0.5* Title says it all. Except you can’t add chips to a delivery order? What? ## Most praised reviews (10 highest-rated) ### 5/5 — Souvlaki *2026-03-29, version 7.4* Love the spice blend for this greek treat! Way to go! ### 5/5 — Dubuque *2026-03-13, version 7.4* Staff is always so friendly and efficient! Went to go use my birthday reward. They couldn’t figure out the system to get my free cookie and drink, so they just gave it to me anyways! I was having a really bad day and this made it so much better. Cannot recommend this place enough! ### 5/5 — Big Dan Barrera is back *2026-03-11, version 7.4* Haven’t been here for awhile, going to give it another shot. ### 5/5 — Excellent *2026-02-12, version 7.4* Food was delicious!! ### 5/5 — Always a positive experience *2026-01-30, version 7.4* The Owner always has the most positive energy in the room. She’s extremely fast and will always give me my medical discount without forgetting! 10/10. ### 5/5 — Great Food *2025-04-25, version 7.3* Absolutely the Best fresh salad in town. Highly recommend. I always get the build my own chicken salad and it is delicious and big enough to feed 2 people. ### 5/5 — Pita *2024-10-28, version 7.3* Very good service and friendly people ### 5/5 — Pita pit lunch *2024-05-23, version 7.2* YUM!!! fast food but healthy option!!! ### 5/5 — Delicious *2024-03-07, version 7.1* This is my second meal at the Pita Pit. For years I just walked by the one on Jefferson Ave. Then one day, I just needed something new. I walked into the Pita Pit and heard, Hello! One of the workers was smiling at Me. I proceeded to need help for an Unsweet Tea as the sugar bombs abound, but the good stuff is a but harder to find, usually tucked away in the bottom row. The cashier helped me with a Gold Peak Tea. I ordered the Super Greek on White Pita. The explosion on my palate registed 3.0 on the flavor scale, no need for Mr. Guy and Flavortown, Pita Pit scores a huge win for Me. Today a couple of weeks later, as I walked in, Hello! It felt great to be greeted and also smiled at, I smiled and joked. Ordered the same, Super Greek. Consistency is the art of the effort, and today was no different. The food was amazing all the way to the last bite. The cashier suggested that I download the app and scan my barcode for points. Just did this… now I want to locate my old receipt to see if the barcode still works. Overall a great clean restaurant with fresh ingredients and a cortesy from staff who happily make food wishes come true. Pita Pit, my new place to get Food, that is really Medicine for our body. Amazing! Yummm. ### 5/5 — Fantastic *2024-02-15, version 7.0* I was able to chat with the new owner. She is absolutely amazing! Best customer service I have ever received within grants pass. I cannot wait to go back! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*