# PitBoss+ — user reviews

> 37 indexed App Store user reviews of PitBoss+ by PumpSpy Technology, LLC, rated 4.23/5 from 381 ratings.

- Source: https://appshunter.io/ios/app/pitboss-plus/id1573446721/reviews
- App overview in markdown: https://appshunter.io/ios/app/pitboss-plus/id1573446721.md
- Rating breakdown: 5★ 154 · 4★ 16 · 3★ 7 · 2★ 7 · 1★ 39

## What do users think of PitBoss+?

Overall sentiment: negative

**Pros**

- 📈 Real-time monitoring provides peace of mind
- 🔔 Alerts are helpful for remote property management
- ✅ App works great after updates
- 👍 Customer support is phenomenal (Lindy)
- 🏠 Keeps basements dry and provides security
- 📊 Reports are useful for engineers and contractors

**Cons**

- ❌ Frequent WiFi connection issues
- ❌ App is unstable and clunky
- ❌ Cycle history/data often not shown
- ❌ Difficult and frustrating setup process
- ❌ Login issues and password problems
- ❌ Poor and unresponsive support
- ❌ Device disconnects frequently
- ❌ Battery died on one unit after 2 years
- ❌ Float malfunctioned on one unit after 2 years
- ❌ No updates for the app
- ❌ Unclear device connection instructions
- ❌ App does not save settings/passwords
- ❌ App does not work off-site
- ❌ Unencrypted data transmission

**Commonly reported bugs**

- WiFi connection drops frequently
- Cycle history not displayed
- Battery levels appear as static image
- Date is wrong and unchangeable
- Float malfunction
- Green light not connecting
- App freezes
- App requires constant resetting
- Loses connection to equipment
- Device ID connection unclear
- App stops working, hard to enter/save info
- App loses device connection
- Fails to add device after WiFi connection
- No Wi-Fi compatibility after new app download
- App constantly spins when clicking
- Difficulty signing in, especially with pasted credentials
- App does not like pasted credentials
- Cannot sign in after last upgrade
- Sends unencrypted identity information
- App stops working monthly, requires reinstallation
- Cannot delete old units from the app
- Permanent alert number bubble on icon
- App does not show sump sometimes, requires multiple reopens
- App won't work off-site, sometimes needs reinstallation
- Zero app updates in six months
- Nothing works/updates/loads as expected
- Sump runs but not recorded in app
- App setup issues from the beginning
- Nothing showing when app is opened
- Have to set up everything multiple times a month

**Most requested features**

- Include contact data for vendors to initiate calls/texts/emails
- Improve app interface and user-friendliness
- Make app 'plug and play' like other WiFi devices
- Allow deletion of old/defective units from the app
- Provide a way to clear alert number bubbles on the icon

## Newest reviews (13 of 37)

### 4/5 — Starting Amps?

*2025-07-20, version 1.3.4*

The sump pump keeps tripping a ground circuit interrupter in the circuit. What are the starting amps for this pump, and is there a ground fault in the unit? I know submersible pumps can have this problem!

### 4/5 — Pit Boss - a good sump pump App

*2025-01-18*

I like the Pit Boss app because it shows me the activity of my main and backup sump pumps, the power and backup battery status of the pumps and a history of alerts regarding the pumps.  I wish the programmer had included a way to utilize the contact data to the pump vendors so clicking on the vendor’s phone number could initiate either a call or text message and clicking on their email would launch the start of sending the vendor an email.

### 1/5 — Horrible and clumpy app

*2024-01-24*

I would like to know who is the developer of this terrible app. It should work like any WiFi-Alexa device: PLUG 🔌 AND PLAY and friendly. The settings are not responsive and you have to type passcode every single time, or when WiFi dropped, it take all day to catch up signal again…things like these

**Developer response:** Hi Anonimos frustration.  Thanks for your review.  While we don't love the rating, we think we can probably do better if you're able to give us a call or email us so we can figure out the trouble you're having.  269 743 2260/cs@pumpspy.com are two options you have to tell us direct how we can do it better.  We'd love to meet you and talk it out!

### 1/5 — Garbage

*2024-01-22, version 1.2.8*

Spent all this money and it doesn’t work.

### 1/5 — Has never worked

*2023-08-29*

Only worked for the first few days I downloaded. It’s been almost 16 months still does not work correctly. It’s currently been almost 6 months since last registered pump cycle even though I know the pump is cycling daily. A joke of an app

**Developer response:** Updated developer response:

We aren't sure if we ever heard from you when we responded.  If your pumps are running your app absolutely should be detecting that at this point.  Please call us, 269 743 2260, we can get you set right.

### 1/5 — Highly unstable - I hope the pumps are better than the app!!

*2023-07-02*

The idea of this app is fantastic. It would provide a lot of peace of mind to the many homeowners who have entrusted their basement to this company. However, they do not spend enough time and effort in making sure the app actually functions properly. It routinely has problems, maintaining connections with its equipment, freezes, requires resetting, loses connection to it equipment, etc. I can’t imagine that would be very hard to update the app and make it do what it was supposed to do.

**Developer response:** Updated developer response:

We were hopeful we would hear from you direct when we replied to this message last year, but we definitely wanted to check in.  Have you spoken with our support team at 269 743 2260?  We've made a considerable number of updates though we are on the same version still.  

Curious how your experience is, all of our users can see their devices in the app currently, so if you can't, we can probably get you set with a ten minute call.

### 1/5 — Device ID

*2023-06-25*

What device? The grill or the wifi device?
Unclear how to connect my smoker to the app??

### 1/5 — Crappy monitoring

*2023-04-29, version 1.2.8*

Stops working, hard time entering info and saving. Seems like an easy fix, unsure why they can’t do it correctly.

### 1/5 — Not great

*2023-04-23, version 1.2.8*

This app needs work.  It’s lost my device twice now, then on a factory reset succeeds in connecting to WiFi but fails to add the device.  I found another app from the same company called PumpSpy, looks identical and seems to be more stable.

### 1/5 — New app

*2023-02-01, version 1.2.6*

Down loaded the new app and discusted with it so far. No Wi-Fi compatibility and can’t get it to sink to Pitboss. Very unhappy

### 1/5 — Never Works

*2022-10-22, version 1.2.4*

Usually can’t log in. The app constantly just spins when you click on anything.  Useless if you rely on the app for the status of your sump pump.

### 2/5 — Difficulty signing in

*2022-08-20*

Once signed in, the app works great. 

However when entering credentials, the app does not like credentials that are pasted in making it very difficult to sign in when you use passwords that are generated by password management apps like 1Password.

Since the last upgrade I can no longer sign in whether I type or paste in my credentials.

**Developer response:** Hi Charlie, thanks for leaving this review for us.  It's not great, but it was a sign that we needed to do a lot of work!  We are wondering how it's been going for you as we have been hard at work for nearly a year since you left this.  We'd be so happy if you could update, good bad or inbetween!

### 1/5 — Unsecure

*2022-08-06, version 1.2.4*

Sends unencrypted identity information over net. Nighthawk by net gear and other security programs block it resulting in unknown error message when you try to log in.

## Most critical reviews (10 lowest-rated)

### 1/5 — Awful app

*2026-05-20*

I’ve had my pump for over a year and the WiFi connection to the app only lasts a few weeks before it disconnects. It then takes over 40 minutes and deleting and resetting up the app for it to reconnect. For as much as I paid for this system, I’m highly disappointed.

### 1/5 — App is essentially useless, doesn’t show cycles

*2026-03-01*

Even when connected properly to the app, it will not show cycles. Battery levels most likely a static image. And the date is wrong without being able to change it. No update on the app after almost a year. At least I can hear my sump pump to know it’s running…

### 1/5 — No Daily Cycles Shown!

*2025-11-25, version 1.3.5*

For almost 6 months, we have had no daily cycles shown on the PitBoss app!!! We have tried deleting the app and reinstalling the app and it does not solve the issue.

### 1/5 — Wish I had options

*2025-06-21, version 1.3.4*

My tile drain contractors only used pitboss. Shortly after 2 years the battery died on one and the float malfunctioned on the other. I wish I had a choice of brands.

### 1/5 — Frustration

*2025-06-07, version 1.3.4*

Tech couldn’t get the green light on and months later we can’t either.

### 1/5 — Cycle History never works

*2025-02-07*

I have two pumps now for over a year. One pump the cycle history never worked and the other worked for about 6 months. Frustrating that I can never tell if the pump has been running or to know how much water has been pumped. I’ve tried uninstalling and reinstalling the app, disconnecting the pumps, resetting home Wi-fi and none of it works.

**Developer response:** That sounds like a pretty frustrating experience overall, Nick.  I'm curious if you've talked with our technical support team at 269 743 2260 yet?  We are usually pretty good at figuring out what the holdup is and getting things back on track.  We'd love to hear from you if you haven't contacted us yet.

### 1/5 — Terrible app

*2024-06-18*

I literally have a repeater/ router at 5 yards away installed for this reason and as a backup for outages but this app is clumpsy, lack of friendly straight forward support/instructions. I have tried plug-unplug-plug it back, reset… and still !! 🤮
P.s.: WE HAVE TRIED TO CONTACT THE COMPANY AND ONLY A VIRTUAL VOICEMAIL TAKES YOUR CALL. No immediate response.

**Developer response:** Thanks for continuing to update:

We are never going to give up on you if you keep taking the time to review our app.  If you call in business hours and leave a voicemail we are at 100% on returning calls in the same day for the last business quarter straight.  269 743 2260, 8-4:30 EST, Monday through Friday.  If that doesn't work, I've personally opened up my calendar to book a time that works for you:  https://calendly.com/pumpspy 

If you've got broken physical equipment, we have ways to help you with that also.  Contact us, let's get it done for you, since you do care enough to continue to leave reviews.  We'd rather you have a good time to go along with it.

### 1/5 — Terrible app

*2024-06-03*

I literally have a repeater/ router at 5 yards away installed for this reason and as a backup for outages but this app is clumpsy, lack of friendly straight forward support/instructions.  I have tried plug-unplug-plug it back, reset… and still !! 🤮

**Developer response:** Call us 269 743 2260.  We'd love to talk it out with you.

### 1/5 — Worse thank useless

*2024-04-30*

Why an app to monitor a sump pump?  Alarm goes off constantly due to issues with WiFi.  Set up the app a year ago.  Doesn’t remember the password.  Use ‘forgot password’ to change and reset.  Still won’t let me in.  Hate is not a strong enough word to capture how I feel about this app.

**Developer response:** Updated developer response:

We would still love to hear from you if you have this system.  If it's running we'd love to know, and if you're needing help, we definitely can get you set up.  Call us! 269 743 2260

### 1/5 — Terrible app and support

*2024-04-26*

I don’t know who told them that this app is reliable.  Is unstable, clumpy.  Who developed the interface of this? Even with the router next to it, it disconnects.

**Developer response:** Hi Anonimos frustration.  Thanks for your review.  While we don't love the rating, we think we can probably do better if you're able to give us a call or email us so we can figure out the trouble you're having.  269 743 2260/cs@pumpspy.com are two options you have to tell us directly how we can do it better.  We'd love to meet you and talk it out!

## Most praised reviews (10 highest-rated)

### 5/5 — Depending on Pitboss

*2025-05-13*

We bought a house with driveway problems that diverted rainwater into its basement.  2 years and 10s of thousand dollars later, including engineers and attorney fees, we depend on pitboss to keep us current on how much our sump is pumping and when.  The reports it makes go to engineer who designed the new drainage system, the contractor that built it, and our attorney. Its function, reliability, and real time monitoring has made a real solution possible at our place.  Oh, and we’re dry.

### 5/5 — App can use some help

*2024-02-06*

In the beginning it gave me lots of issues and errors now it’s working better

**Developer response:** Better is better, but best is best yet.  We'd love to talk more in-depth with you about how to make our app even better yet.  Call us or email us, let's make this app better together!  833 786 7779, or cs@pumpspy.com gets you to us.  We would love to keep improving, and are always grateful when we can hear how!

### 5/5 — Great Product

*2023-10-11*

Have used this for a few years and having peace of mind when I am away from home is priceless. I can access the app from anywhere.

**Developer response:** Thanks so much for the five-star review, BigE!  We are glad to be there for you, and grateful for your kind words!

### 5/5 — Great app! Works now!

*2023-10-06*

When these guys first launched the app it was a little glitchy in the beginning and I had to log in and out sometimes. But the latest release fixed all the bugs. It’s so great to have a live view of my sump pumps from anywhere in the world. These pumps are rockstars. I called Richtech a few times for short and they were phenomenal. This is like the Sonos of sump pumps. Very modern. Love it.

**Developer response:** We are so glad we can be there for you, and so grateful for your five-star review.  Thank you so much for the kind words, reach out anytime you need us!

### 5/5 — App works great

*2023-08-01*

Easy to connect.  Alerts are very helpful since I have a rental property and can’t always be there.  Highly recommend  getting this product for monitoring their sump pump.

**Developer response:** Hi KC, thanks for the five star!  Smart usage staying on top of the pump data for your renters.  We are grateful that you took the time to tell us about it!

### 5/5 — Great Customer Support Lindy!

*2023-04-12*

I purchased a Pitboss+ sump pump alarm and had problems getting the device setup. I must admit I was getting quite frustrated with directions to delete and re-download the app which was to have upgrades. This had no success and I was ready to return the unit to my supplier for a refund until I had the good fortune to speak with Lindy. On our first call he walked me through a number of options in an effort to get my device setup with no success. He promised to send me a new device and true to his word it arrived quickly. I tried to set it up and again following the directions provided and had the same issues. I left a message and again Lindy reached out willing to do whatever whenever necessary to get the device working to my satisfaction. I called again and due to a 2 hour time difference he was more than willing to assist even though it was well past work hours and late into his evening. He got it working, apologized and offered to assist anytime I may have questions or issues in the future.
It is great to know there are still some companies with people that truely believe in customer service.
Many thanks to Lindy for his dedication and quality service putting a customer’s needs as top priority.
Thanks Lindy, very much appreciated. The app works great and it provides me the comfort and security I was looking for and expected.
Curtis

### 5/5 — Update 1.2.3 works great!

*2022-07-22*

The app is running perfectly with the update.  Thank you for listening to your customers and bringing back pump cycle history!

### 5/5 — New Update is great!

*2022-07-20*

After this newest update I have had zero connectivity issues.  Thanks!

### 5/5 — One month update

*2022-04-19*

I had this unit installed in my basement one month ago. It sends me alerts when things go wrong. We have had a lot of rain and the pumps and pumped the water out without problem

### 5/5 — Pump Monitoring

*2022-04-15*

I am pretty excited about this system and being able to see how many times my pump has run. My basement flooded last year, and I had my old pump replaced with the PitBoss plus. I can see it anytime I look at the app when it’s running.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*