# Pitch Gauge — user reviews > 98 indexed App Store user reviews of Pitch Gauge by Pitch Gauge LLC, rated 3.80/5 from 261 ratings. - Source: https://appshunter.io/ios/app/pitch-gauge/id389715382/reviews - App overview in markdown: https://appshunter.io/ios/app/pitch-gauge/id389715382.md - Rating breakdown: 5★ 144 · 4★ 35 · 3★ 19 · 2★ 11 · 1★ 52 ## What do users think of Pitch Gauge? Overall sentiment: mixed **Pros** - 🚀 Accurate roof measurements and square footage calculations - 👍 User-friendly interface and easy to learn - ⭐ Excellent customer service and responsive support team - 🎯 Saves time on job estimates and measurements - 📊 Integration with QuickBooks for seamless workflow - 📱 Useful pitch detection and angle measurement features - 💼 Comprehensive tool for roofing contractors and service providers - 🔧 Helpful tablet and stylus compatibility for better precision **Cons** - 🐛 Frequent app crashes and stability issues - ❌ Poor customer service responsiveness in recent years - 📉 Declining reliability over time with each update - 🔌 App won't open or recognize subscriptions - ⚠️ Inaccurate measurements on complex roof shapes - 😤 Intrusive advertisements blocking functionality - 🔐 Data loss and inability to save projects - 📸 Camera functionality frequently broken - 🔄 Constant need to reinstall app to fix issues - 💰 Billing issues and subscription recognition problems **Commonly reported bugs** - App crashes on launch after updates - Camera mode not functioning or accessible - Login authentication issues and repeated sign-in prompts - App automatically signs out when adding projects - Subscription not recognized despite active payment - Gallery editing and photo viewing broken - Reports fail to load or share with clients - Data corruption causing loss of saved projects and customer information - Freezing on certain devices (iPhone Max, iPad) - Address linking redirects to wrong app - Password validation rejecting valid entries - Black screen crashes with automatic exit - Pitch measurement calculations incorrect after updates **Most requested features** - Add dormers, chimneys, and skylights to drawings - More roof shape tags like coping and parapets - Invoice generation feature - Better Google Drive synchronization - Improved photo editing capabilities - Full feature unlock information and pricing clarity - Better handling of tree coverage in roof measurements - Support for more complex roof geometries ## Newest reviews (10 of 98) ### 2/5 — Not reliable *2025-05-20, version 3.0.18* Good if you want to redo your jobs ### 2/5 — Rarely Great… *2025-04-18, version 3.0.18* In the rare instance you actually get a clean image, this app is great to use. However, 9 times out of 10, the image quality is atrocious. I tried contacting them via email without a response. I know of other contractors who have tried contacting them by phone without a response. Not sure if the developers gave up on the app or what but it’s pretty disappointing. ### 3/5 — 👍 *2022-08-12, version 3.0.18* Good ### 3/5 — My features are limited *2022-06-09, version 3.0.18* How do I unlock and what is the cost to get the full spectrum of what the app is capable of? I’m about to delete the app off my phone I can’t utilize it for what it’s intended for really I need full functionality of this app but can’t seem to find where to purchase , any help thank you ### 3/5 — Great app but has some glitches *2021-01-06, version 3.0.16* Love the app and it is easy to draw outlines but has glitches. Sometimes it will keep saying I need to sign in even if I already have. Also when installed, if I am on another app and click an address to go to google maps, it instead goes to pitch gauge ### 3/5 — Fix gallery editing bugs and camera bugs PLEASE *2020-08-18, version 3.0.14* Can not edit photos and can not see entire camera. Can not sync with Google drive. This new update is HORRIBLE ### 1/5 — New update keeps crashing *2020-05-22, version 3.0.13* I love this app, would give it a 5 star review. HOwever, I updated the app a week ago and now it keeps on crashing whenever I try to load the report. You can still calculate the square footage, however its not possible to load the report or to share it with clients/employees. Please fix it and I will definitely change this to 5 star ### 2/5 — Adjuster gives 👎 *2020-05-15, version 3.0.12* Used to work, but hasn’t opened camera for months. Uninstalled and redownladed 4-5 times. This is the last time I’ll try. ### 1/5 — Foreman *2020-01-09, version 3.0.10* Don’t work any more ### 5/5 — Update works great! *2019-10-25, version 3.0.10* Thanks for being attentive and helping out. The app has been very useful in my line of work and I would highly recommend this product. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible customer service *2025-04-27, version 3.0.18* Like straight up how are you guys offering roof drawings. They are completely wrong missing half the building who only re roofs half there building just dumb. Additionally the Rep I spoke with said trees aren’t a problem they clearly are the parts covered by trees were also just not added to the drawing in total missing about 15 to 20 squares of roof which is insane. When I call and email to see if I could get any help with this cuz I would’ve loved to use this service no one answered. Just stick to Eagle view or one of those these people are jokes. ### 1/5 — TERRIBLE! *2024-12-22, version 3.0.18* I have never used an app so bad until trying this one, wow. ### 1/5 — Needs work asap *2024-04-21, version 3.0.18* App was working great the first couple of month and now it doesn’t even recognize that I have a subscription is very annoying to have to delete and delete ### 1/5 — No service *2022-08-22, version 3.0.18* I paid for the app and never got access to the features tried to contact customer service and never got to talk to anyone or got a response from email no contact whatsoever never got my money back or had any issues resolved. ### 1/5 — Pro *2022-08-12, version 3.0.18* Doesn't work.. Plain and simple.. Had to give 1 star to submit this Update 2022- Junk.. junk.. and more junk.. It took then 2 years to respond to my issue and review… Right on top of your game .. And still - JUNK ### 1/5 — Going Down! *2022-04-12, version 3.0.18* We’ve been using Pitch Gauge for almost 5 years now. And it’s been getting worse year over year. Every time we sign on, we lose all our drawings from the past. We have to delete the app and load another version. The developer has been great at aiding short term solutions. He’s even suspended the monthly for the troubles. However, if you plan on using this App to do business, prepare to download the App regularly. The Beta version was NOT better. We will use it for menial tasks but it looks like it’s time for us to find something that’s more reliable. Additional reviews as of march 2022. PITCH GAUGE is getting less and less reliable. We even bought a new iPad to see if that would help. We used to get a call or an answer. And now nothing. ### 1/5 — The squares are never correct!!! *2022-01-14, version 3.0.18* I’ve been measuring roofs since I was 16 and let me tell you on your average 40 sq roofs it was off by 10 squares and I measured it to a T according to the instruction video it’s a nice thought but it doesn’t beat hand measuring, the pitch is always slightly off but still handy. I do roofing for a living if it works for you great but always double check because when it came to roofs the shape of a triangle, parallelogram and a trapezoid it was completely off when it came to a straight rectangle roof it wasn’t too bad but when it comes to complex roofs don’t short cut it or a free app is gonna cost you some money. ### 1/5 — Sam *2021-03-22, version 3.0.18* I purchased this app, I really like the futures of the it does the job nothing special but it does the job, I have been having problems with saving my projects, when I find the address of the customer and try to add it to my projects the app automatically sign me out, I try to contact customer support for many times with out any luck, no one have reached to me or respond any of my emails, for that reason I’m giving customer service 1 star, I really hope that they work hard to make this app works better but mainly and more important I hope that customer service always take a little bit of time in responding to every customer, because with out customer you will be nothing even if you build a good app. ### 1/5 — Buggy app *2020-10-06, version 3.0.14* Can not go back to camera mode. It does not work correctly. Has many logic buggy. ### 1/5 — Is a great app when working and not trying to take as much money as possible *2020-05-30, version 3.0.13* Had this app for a long time and I loved it. Had an annual subscription and worked good for my businesses. For the last 6 months it has bugged out been horrible and you can’t do anything on it. Even when trying to send to email it just closes app and stops working. It does not recognize that I have a subscription and makes me purchase every time. I would like reimbursed for all the cost for my subscriptions in the last 6 months or paid back for the job costs I’ve had to buy packs of 10. The actual software and idea is great other than all the bugs... FIX THEM NOW! ## Most praised reviews (10 highest-rated) ### 5/5 — Great tool!! *2025-10-06, version 3.0.18* Excellent app with the necessary tools to do our work efficiently ### 5/5 — Customer service *2022-11-23, version 3.0.18* Definitely the best customer service I have had with any software or program ### 5/5 — 5 STAR Product, 5 STAR Customer Service! *2021-06-27, version 3.0.18* I’ve been measuring roofs a long time, from the tape measure to the apps. When I started using apps I found myself just going back to the tape measure until I found pitch gauge. It really has made things easy for me. Once you learn how to use pitch gauge it does make things a breeze. I suggest getting a tablet and a stylus. And I must say the few times I’ve had a problem, they were there to help promptly and efficiently. This app really sets the guidelines on how customer service should be for all apps. I can’t thank you enough pitch gauge. ### 5/5 — Helpful *2021-01-09, version 3.0.17* Extremely helpful tool to have as a contractor ### 5/5 — Great App *2020-06-16, version 3.0.13* This is a great App and the customer support is excellent. ### 5/5 — We love Pitch Gauge! *2020-06-10, version 3.0.13* Our entire sales team has used Pitch Gauge for several years now. It’s a great tool to incorporate into the estimating process; it’s both accurate and user friendly. Also, whenever we have had issues Abraham has helped us resolve them quickly! 10/10 recommend this app! ### 5/5 — Vraiment complet comme app *2020-05-16, version 3.0.12* Vraiment sa coche pour mesurer tout ce que vous avez besoin sur un toit! Je suis un nouveau entrepreneur en toiture et j’adore je ne monte plus sur les toit mesurer ! Un service impeccable par administrateur pour aider et répondre à toutes vos question ! 100% satisfait!!!! ### 5/5 — Fast response. Fixed crashes overnight. *2020-04-29, version 3.0.12* Fast response. Fixed crashes overnight. ### 5/5 — Update is crashing app *2020-04-28, version 3.0.11* Update is crashing app ### 5/5 — Incredible story about the CEO *2020-04-08, version 3.0.10* I accidentally erased information on the pitch gauge (over 300 leads). I did this at 1 am, Having the Owners cell number from the one hour long training course the week before I thought I would text him my issue. Thinking he would give me a call or text in a few days at best, I get a call from him at 1 am to help me with my problem. Can you say customer service....... THIS guy is INCREDIBLE!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*