# PittSMART

> Official CRM app for reporting city service requests and concerns. (iPhone/iPad app by City of Pittsfield.)

- Source: https://appshunter.io/ios/app/pittsmart/id1211318386 (this page in markdown: same URL + `.md`)
- Developer: [City of Pittsfield](https://appshunter.io/developer/1524674809)
- Category: Productivity, Utilities
- Price: Free
- Rating: 3.50/5 from 2 App Store ratings · 2 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 32 MB
- Languages: American English, Arabic, French (France), German (Germany), Greek, Hindi, Italian, Japanese, Korean, Polish and 7 more
- Released: 2017-03-13
- Data updated: 2026-06-01
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/pittsmart/id1211318386/reviews.md

## What is PittSMART?

PittSMART (Pittsfield Municipal Assistance & Reporting Technology) is the Official CRM (Customer Relationship Management) App of the City of Pittsfield. PittSMART allows users to submit service requests (potholes, tall grass, graffiti, etc.,) report issues, ask questions or send concerns directly to the city where the request will be correctly routed to the appropriate city department. This means your service requests will be responded to quickly and efficiently, and you'll be notified the instant they are resolved! You will receive a tracking ID and be automatically notified when your issue has been updated or addressed. You can provide comments, upload photographs of your request/concern.

## Key features

- Submit service requests
- Report city issues
- Upload photographs
- Receive real-time notifications
- Track request resolution
- Directly route to city departments

## Recent user reviews (2 of 2)

All indexed reviews: https://appshunter.io/ios/app/pittsmart/id1211318386/reviews.md

### 2/5 — Can set up an account

*2019-07-24, version 3.9.6*

It looks like it might be useful but when I try to set up an account it tells me I need the@ and . In my email address I have them there but it still won’t let do it.

### 5/5 — Great App

*2017-04-03, version 3.9.6*

Great app! Very easy to use with lots of features!

## Frequently asked questions about PittSMART

### What can I report with PittSMART?

You can report a variety of city service requests and issues, including potholes, tall grass, graffiti, and other concerns directly to the City of Pittsfield. The app ensures your request is routed to the correct department for efficient handling.

### How does PittSMART notify me about my requests?

PittSMART provides automatic notifications when your issue has been updated or addressed. You will also receive a tracking ID to monitor the progress of your service request until it is resolved.

### Can I add photos to my service requests?

Yes, you can upload photographs directly through PittSMART to accompany your service requests or concerns. This helps provide visual context to the city departments.

### What devices does PittSMART support?

PittSMART is available for iPhone and iPod devices. It is designed to be accessible on these Apple mobile platforms.

### How often is PittSMART updated?

The app was last updated on July 18, 2024, with version 4.6.1. This indicates a commitment to regular maintenance and improvements by the developer.

### Does PittSMART have ads?

Yes, PittSMART contains advertisements. As a free application, it utilizes ads to support its operation and development.

### What is the age rating for PittSMART?

PittSMART has an age rating of 4+, making it suitable for users of all ages. This rating suggests content is appropriate for young children.

### What do users think of PittSMART?

Based on available data, PittSMART has a rating of 3.5 stars from 2 ratings. User feedback is limited but suggests room for improvement.

## Version history (last 5 releases)

### 4.6.1 — 2024-07-18

New in v4.6.1:
- Email verification UI Update
- Bug fixes

### 4.3.0 — 2021-12-10

New in v4.3:
- New UI Design
- New ICON
- Improved ADA compliance
- Sign in with Apple
- Bug fixes

### 4.1.4 — 2021-03-17

New in v4.1.4:
- Bug fixes

### 4.1.2 — 2020-09-24

New in v4.1.2:
- Bug fixes

### 4.1.1 — 2020-09-18

New in v4.1.1:
- Bug fixes

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*