# PIXEM Camera — user reviews > 15 indexed App Store user reviews of PIXEM Camera by MOVE 'N SEE, rated 3.40/5 from 28 ratings. - Source: https://appshunter.io/ios/app/pixem-camera/id1437656893/reviews - App overview in markdown: https://appshunter.io/ios/app/pixem-camera/id1437656893.md - Rating breakdown: 5★ 13 · 4★ 3 · 3★ 0 · 2★ 7 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Live lesson stopped working *2025-08-09* I have been using this app for a year now to take riding lessons. The app is no longer connecting with my coach. ### 1/5 — Always have issues *2024-07-13* Every time I try to use this app I have issues and now I’ve just been billed 150 euro when I have already tried to cancel my subscription ### 1/5 — Poor customer service *2024-03-15* I bought a pixem2. We set it up according to the instructions. It would not connect to the watch consistently and when it did it often filmed in the wrong direction. I sent the robot back. They returned the exact same unit with the same problems. Cost of shipping US to Europe is several hundred dollars. Why not send a new robot!!!! ### 1/5 — Extremely frustrating!!!!! *2023-09-26* If you want every live lesson you take to be a nightmare….use this app and a pixem!!!! **Developer response:** We're genuinely sorry for the frustration you've experienced. Our app is used successfully by a considerable number of users worldwide. We're dedicated to resolving any issues you may have. Please reach out to our support team at ccc@movensee.com; we're here to assist and enhance your experience. Thank you for sharing your valuable feedback; it helps us improve. ### 1/5 — Poor Customer Seevice *2020-08-31* I purchased a bundle from this company that included 6 months of Live Lesson capability. There is no clear way to get my movensee account to this subscription. The app just takes me in circles and emails are slow to get responses in broken English. The user manuals on their website is outdated and no help. Extremely frustrating. **Developer response:** Hello, sorry you're having trouble with the live lesson feature. Please get in touch at ccc@movensee.com so that we can help further and maybe plan a video call for more help. ### 2/5 — Awesome app WHEN it works *2022-09-06* I use this app to take horseback riding lessons with my coach in Canada and to give horseback riding lessons to students all over the US. However I’m constantly interrupted by the app shutting off mid lesson having to start the lesson over which disrupts both horse and rider (I know from personal experience). There are no troubleshooting instructions to be found anywhere. When it works it’s awesome and such a helpful tool for training but that’s only WHEN it works which is very rare! I have no problem paying a subscription but would like for the app to work! **Developer response:** Hello laineyea, thank you for your comment and sorry to read this. We are here to help! Could you please reach our support team at contact@movensee.com and send us your phone model and its firmware version and the email used to log into the app? ### 2/5 — What is with the monthly fee? *2021-04-12* Do I get a free premium access if I purchase a Pixem? I would rather pay a one time fee to unlock instead of a monthly. Your website makes no mention of a fee for access. Bad advertising. ### 2/5 — Disappointed *2020-11-19* Before you buy Pixem, be sure you finish your computer science degree because you will need it. You will need an android because it incompatible with iPhone. Also, you will need to spend additional money for the monthly subscription and special connection cables if you want to take live lessons and use ceecoach. After spending 6+ hours each week for the past month, including many emails to customer service I still am not able to use this for live coaching. iPhone latest update makes it incompatible because of Bluetooth issues. I had to buy a Samsung tablet to even use it to record. Think twice before purchasing this system! **Developer response:** Hello I can see our support team is currently in contact with you regarding the live lesson issue which seems to be linked to your WIFI connection. The issue linked to latest iOs 14 version by Apple has been solved by our team. Please download latest version of the app 1.3.4 which solve the bluetooth connection issue. ### 2/5 — Disappointing *2020-08-30* The app works great when you just want to film yourself but the live lesson feature rarely works. You either have to be on Eco setting with blurry image or the app will shut down or not stream an image at all. So disappointing as you have to pay a subscription to use the live lesson feature and it won't work (and yes both parties have great internet so that is not that cause) Please fix as other companies seem to be doing it well with their devices who didn't even have live-streaming a few months ago so yours should work since you've had it for so long (and charge for it). **Developer response:** Hello Demi thank you for your message. This kind of issue is usually linked to your internet/wifi connection. Please get in touch with our support team at ccc@movensee.com for more help. ### 4/5 — Dressage *2022-04-24* I love having the ability to video my rides. It follows me very well and keeps the frame size great for watching back. Sometimes it doesnt connect to the watch to follow and i get frustrated wasting time trying to trouble shoot and give up. But when it works its perfect! ## Most praised reviews (5 highest-rated) ### 5/5 — New *2024-12-15* Fantastic at the moment I will try outside tomorrow ### 5/5 — It’s good app *2023-10-03* I love it ### 5/5 — 5 stars for *2023-08-09* Love using my Pixem ### 5/5 — Question *2021-02-26* This really might be me, how do I get the app to allow me to record the video while in robot mode? The “use by hand “ allows that option. Please advise, thank you ### 4/5 — Doesn’t work with iOS 14 *2020-11-26* Doesn’t work with iOS 14. There is a Bluetooth problem. Company offers no help and no idea when this may be fixed. 11/25/20. App Bluetooth problem is solved!! Hooray! **Developer response:** The issue linked to latest iOS 14 version by Apple has been solved by our team. Please download latest version of the app 1.3.4 which solve the bluetooth connection issue. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*