⚠️ Free Trial Became Repeated Charges With No Subscription or Way to Cancel
I originally deleted my review in good faith after the developer responded, believing they wanted to resolve this. I have since emailed them repeatedly, without a response.
I downloaded PixTuner from the App Store after seeing a TikTok advert in june of this year. To access the advertised free trial, I was asked to process a payment through Apple Pay. I did NOT knowingly give the developer my card details or sign up for a separate account.
I never received the free trial. I never obtained an account or usable subscription. Nothing has EVER appeared in my Apple subscriptions or purchase history, and I have had no way to cancel anything.
Yet the developer appears to have obtained payment credentials through that Apple Pay transaction and has repeatedly attempted to take money from my account. Months later, on 22 August 2026, they attempted another US$89.99.
I have had to contact Mastercard through my bank and have the merchant blocked at source simply to stop further attempts.
The developer claims all payments are processed through Apple, yet there is no Apple subscription and I cannot cancel anything. Their support email also doesn’t work.
I have reported this to Apple, but have received no meaningful resolution. Now my reviews warning other users don’t appear to be publishing.
Whatever the explanation, this is an extremely serious and deeply concerning experience. I believe the circumstances warrant investigation for potentially fraudulent or deceptive charging.
DO NOT USE THIS APP OR PROVIDE PAYMENT DETAILS.
0 stars AWFUL
Response from developer
Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help.
Refund
Response from developer
Our app includes a Settings → About Subscription section that explains how to access and manage your subscription through the appropriate platform. Please note that subscription cancellations and refund requests are handled by the platform that processed the purchase, not directly within the app. If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz. We're always happy to help.
Scam
Response from developer
Hi, thanks for reaching out - and we are sorry for the frustration. Subscriptions and payments for this app are handled entirely by Apple through your Apple ID, not by us directly. That means we don’t have access to billing details or the ability to charge, refund, or cancel subscriptions on your behalf. If you’ve already turned off auto-renewal, your subscription will not renew again, but any charge you’re seeing is likely for a renewal that was processed before the cancellation took effect. To check, manage, or request a refund, please follow these steps: • Open Settings on your iPhone • Tap your name (Apple ID) • Go to Subscriptions • Select the app and confirm the status For refund requests, you can contact Apple directly here: https://reportaproblem.apple.com/ If you need any help using the app or have questions about features, If you ever have questions, ideas, or need support, feel free to reach out anytime at support@matrixsolution.xyz
TOTAL FRAUD - THEY IGNORE CANCELLATIONS
Response from developer
We're sorry to hear about your concerns. Based on the information you shared, we suspect there may be some confusion with another app or purchase. The amounts you mentioned do not match any subscription plans offered in our app. We only offer PixTuner as an iOS app through the Apple App Store and do not operate any versions on other platforms. Additionally, all subscriptions and renewals for our iOS app are processed exclusively through Apple's official in-app purchase system. We cannot charge customers directly or process payments outside of Apple's billing system. If you believe the transaction is related to our app, please send your Apple purchase receipt or transaction details to support@matrixsolution.xyz, so we can investigate this thoroughly. If the transaction did not originate from our app, Apple Support or your bank should be able to help identify its source. We're committed to resolving any genuine issue as quickly as possible.
