# Pizza Hut Canada — user reviews > 84 indexed App Store user reviews of Pizza Hut Canada by Pizza Hut Digital Ventures UK, rated 4.66/5 from 184,374 ratings. - Source: https://appshunter.io/ios/app/pizza-hut-canada/id1102570534/reviews - App overview in markdown: https://appshunter.io/ios/app/pizza-hut-canada/id1102570534.md ## Newest reviews (14 of 84) ### 2/5 — Super Slow Launch Time *2026-08-07, version app_v400.584.0-release-ca* I m pretty sure I don’t need the fancy intro graphics to tell me I just clicked on the Pizza Hut app and pretty sure I’m in the mood for pizza. So STOP with the stupid intro graphics that delay ordering by 9-10 seconds. It’s the same as asking a walk in customer to exit the revolving door and enter again and admire your logo. I’d walk straight out and leave which I’ve done a few times on the app trying to order in stop and go traffic. Just hungry and need quick useful utility. Eliminate the fluff, you made the sale long before I opened the app. It’s called fast food - we want the shortest path to get it. Only company worse than you is mcD’s with endless graphics and sounds to order online. This gets progressively worse for those of us with 5+ yr older phones who don’t throw $1,000 at latest new phone every year. Maybe detect those phones and show them a YouTube video on launch. Pretty sure the rest of us will agree with me - make the online drive thru go quicker. ### 2/5 — Hard pass *2026-08-02, version app_v400.584.0-release-ca* Yet another app that has expiring earned points. ### 1/5 — Was good but not anymore *2026-07-07, version app_v400.584.0-release-ca* Recent update does not allow me to login with my Apple ID. Now I have lost all my reward points. Was this deliberate? ### 1/5 — The worst app in the entire world *2026-07-03, version app_v400.584.0-release-ca* This app is the glitchiest app I HAVE EVER USED! It wont work and wont process orders! ### 1/5 — Sign up *2026-07-01, version app_v400.584.0-release-ca* I can’t even sign up for the thing ### 1/5 — Bad App *2026-07-01, version app_v400.584.0-release-ca* I try to go online to see what there so I can order pizza for 6 people It give the the run around like I want delivery.. it keep giving me a 404 site till I find out it wants my up Sorry I don’t give that Your loss the pizza sore next door gain ### 1/5 — Bad app *2026-06-22, version app_v400.584.0-release-ca* Menu does not work ### 1/5 — FULL of bugs *2026-06-21, version app_v400.584.0-release-ca* Orders for pickup never get sent to the location. Once I got there, they had no order in my name at all and I had to re-place a new order from scratch. Also, never got any type of confirmation if my delivery order was placed or not. So I MIGHT (or might not!!) get my order today. Disappointing. ### 1/5 — Great food but…………………………. *2026-06-08, version app_v400.541.0-release-ca* the food is good but it’s not worth spending $15 minimum to get food and then on top of that $5 delivery fee, so essentially you are forcing people to spend at least $20 to get Pizza Hut, that is 100% a scam. And then on top of that I think maybe April 2026 or somewhere before June 2026 you were able to use five points to get yourself a pizza and only pay five dollars delivery but now you have to pay five dollars delivery spend your five points but also spend $15 minimum like that’s such a scam stop scamming your customers! And especially because like probably half of the people here in Canada are on assistance or OW or ODSP etc. And to sit there and force someone to buy a my box meal at $11.99 to then also either force them to then get extra toppings or buy something else to hit that $15 mark for the minimum delivery fee which again is a scam! So if you could kindly bring back the being able to use our five points that we so gracefully earned and allow us to just pay the five dollar delivery fee to get it delivered instead of having to either one go into the store or two have to spend another $15 just to get a freaking free pizza! If you look up scam in the dictionary you’ll see Pizza Hut at one of the top listed things! and no just because someone is on Assistance or OW or ODSP doesn’t mean they don’t deserve to eat out. and then even on top of everything else yeah then say oh hey get a dollar waffle fries when you spend $15 like why are you so stuck stuck on this $15 minimum get rid of it! I’m sick and tired of this and I’m sure everyone else is as well having to spend $15 minimum to freaking place an order at Pizza Hut it’s not worth it especially when you can’t even fill your wings or boneless wings with proper amount of sauce half of it is like not even sauced! ### 1/5 — Guess They Don’t Want My $$ *2026-06-02, version 400.537.5* I have been unable to place an order. Always crashes out at Checkout. Now with the latest update, I can’t have delivery…well Domino’s here I come 💰💰 ### 1/5 — Check out issues *2026-06-01, version 400.537.5* Past few months have had issues with payment options either by individual payment and/or Apple Pay. ### 1/5 — Jeet coded *2026-05-28, version 400.503.5* Tip input causes app to crash when confirming order ### 1/5 — Payment is not working *2026-05-21, version 400.503.5* Payment is not working with a CIBC canadian bank card - I tried Apple Pay, debit and credit cards ### 1/5 — Constantly broken *2026-05-17, version 400.503.5* Literally cannot order off this app unless you choose one of the specials on the homepage. Would love it if someone spent 5 minutes and fixed this ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t even detect the location *2026-08-16, version app_v400.684.2* What a useless app. It doesn’t even show the location of the store in the app. what’s the point of offers and advertising heavily to use the app. Pizza is pretty mediocre as well. Pizza Pizza is waayy better. Never again. ### 1/5 — App steals money *2026-08-14, version app_v400.684.2* It says one price when checking out. Then you adjust the tip. Then apple pay says a lower price and then a higher price shows up on your credit card. This is a scam ### 1/5 — Does not work *2026-08-14, version app_v400.684.2* The app opens and when I try to build a pizza it just goes blank. I have updated the app and still does not work. SCAMmmm ### 1/5 — Very unpleasant to use *2026-08-14, version app_v400.684.2* When I try to custom tip, the amount I enter randomly changes to another number. Also, when I try to confirm an order using any of my pre-saved cards, it says payment failed. ### 1/5 — CONSTANT payment errors *2026-08-13, version app_v400.684.2* This app sucks, payments error out constantly, when using a credit or debit card. Don’t use this app, Papa John’s or Dominos are much much better! Fix it, PH! ### 1/5 — Too late to change the rewards program *2026-08-13, version app_v400.684.2* I’m not a customer anymore, and I don’t care to receive your e-mails. Straight to junk. ### 1/5 — Confusing Checkout and Extra Fees *2026-08-09, version app_v400.584.0-release-ca* Why even provide an “Other” option for the tip at checkout if the system automatically goes back to the default 10%? That makes the option practically useless and is extremely frustrating. It’s also ridiculous to see additional +$1 charges on certain pizzas instead of simply including the actual price in the advertised menu price. Just show customers the real final price upfront instead of adding extra charges during checkout. Pizza Hut Canada needs to make its pricing and checkout process much more transparent and straightforward. ### 1/5 — App *2026-07-22, version app_v400.584.0-release-ca* The app doesn’t tske payment ### 1/5 — Payment Failed *2026-07-09, version app_v400.584.0-release-ca* Every time I try to add a tip and then pay it says my payment failed because the amount has changed. No kidding? That’s what a tip does 😒 and with Apple Pay you can’t tip either. Would you rather we didn’t tip your drivers Pizza Hut? ### 1/5 — Disappointing *2026-07-09, version app_v400.584.0-release-ca* - Delivery staff never follow the delivery instructions provided in app so much so that I am going to order elsewhere - App crashes - Difficulty signing in - removed the ability to add and pay for stuffed crust for a reward pizza ## Most praised reviews (10 highest-rated) ### 5/5 — Won’t open *2026-07-26, version app_v400.584.0-release-ca* This app sucks! ### 5/5 — Amazing service and food *2026-05-12, version 400.503.5* Service was amazing and fast ### 5/5 — Awkward to use *2023-12-04* This app is awkward to use and there is no way to change any personal information. You have to enter an address every time you want to order to get a location. It says about being saved but only prompts for you to enter an address no place where an address is saved. Very poorly executed app. Probably going to delete. ### 4/5 — Difficult to log back in *2026-08-11, version app_v400.584.0-release-ca* Had an active account that was used frequently. I was logged out. To log back in I had to have a link sent to my email. The link does not work. For several days I have been attempting to log back in, but have not been successful. ### 4/5 — Excellent app with minor hiccups *2026-03-04, version 400.408.6* I love ordering through the app and finding deals. I have had ongoing issues with my order not being ready in the promised time, order being made incorrectly, or burnt pizza. That is more of an issue with the store than the app. ### 4/5 — Overall happy with the app. One small suggestion *2023-02-26* As it says. I am overall very happy with the app. Very straightforward user experience and easy to use. The only issue is not allowing adding notes to your order. I like my Pizza well done, especially pan crust. However there is no option to add this note in. Have to call in everytime. Please add option to add notes to each order. ### 3/5 — Won’t let me login to account *2026-06-27, version app_v400.584.0-release-ca* The app works great except that it won’t let me log back into my account - the login email automatically starts the signing up process for a new account and it won’t go past that since the “phone number is already in use”… it’s in use because I’m trying to login to an established account but it won’t give me that option and the website now puts me through the same cycle ### 3/5 — Online ordering *2026-06-11, version app_v400.551.3-release-ca* Can’t order gluten free or anything under a medium pizza online or on the app any more. Very frustrating ### 3/5 — Needs an update *2026-05-15, version 400.503.5* I’ve used this app for years with ease, but lately it won’t let me type the security number for my saved credit card. It just circles endlessly and makes me add the card again for it to work. I’d give the app higher marks except for that. ### 3/5 — Good app but please fix your bugs *2026-05-10, version 400.503.5* I enjoy using this Pizza Hut app, since it’s so convenient to order from the same place with the same deal, but sometimes there are bugs making it difficult to order, especially when it comes to ordering with points, like today which made me so frustrated I had to make a review for this app. I have 8 points to redeem but every time I try to redeem my points, the app just buffers and I never am able to get my order. You should either fix this bug or, make it possible to redeem points in person. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*