# Pizza Hut - Delivery & Takeout — user reviews > 1,448 indexed App Store user reviews of Pizza Hut by Pizza Hut, Inc., rated 4.70/5 from 4,228,041 ratings. - Source: https://appshunter.io/ios/app/pizza-hut-delivery-and-takeout/id321560858/reviews - App overview in markdown: https://appshunter.io/ios/app/pizza-hut-delivery-and-takeout/id321560858.md - Rating breakdown: 5★ 3,622,358 · 4★ 364,412 · 3★ 114,733 · 2★ 33,461 · 1★ 93,077 ## What do users think of Pizza Hut? Overall sentiment: negative **Pros** - 🍕 Favorite pizza - 👍 Great customer service - 🎉 Birthday party experience **Cons** - 🐛 App issues and bugs - 🤔 Confusing order process - 🕰️ Long delivery times - 💰 Expensive - 🚫 Unable to contact support **Commonly reported bugs** - App stuck in login loop - Ordering process glitches - Incorrect orders delivered - Payment issues and overcharging **Most requested features** - Allow customization of toppings and sauces - Improve delivery tracking - Add option to redeem points for any pizza - Fix issues with account login and order history ## Newest reviews (18 of 1,448) ### 3/5 — Extra charge *2026-08-29, version 6.1.15* I ordered on the Pizza Hut App, went to pick up my food, took it home and ate. No problem. The problem with the app is when I get a notification that the amount went up a dollar for no apparent reason. There was no new notification of why I was being charged more for my order that had already had a total I paid for. ### 1/5 — Faulty layout *2026-08-28, version 6.1.15* After updating the app I can’t get past the first screen. It’s making me enter my phone number or email to get a code but once I enter my information the screen to enter the code will not let me scroll, so I cannot enter the code. So it looks like I’m back on the website instead of using the app. ### 1/5 — Doesn’t have my address *2026-08-28, version 6.1.15* I used to love the app, but it doesn’t have my location anymore, even though my Pizza Hut is still open ### 1/5 — Points *2026-08-28, version 6.1.15* I used my points but couldn’t get to the restaurant I ordered from because of work reasons but they never gave me my points back and sent the info twice they asked for to get my points back but never did ### 1/5 — Not working *2026-08-28, version 6.1.15* App has my correct phone number but local Pizza Hut has an old one and I never get my points. No way to combine or update it seems. Very frustrating. ### 1/5 — Poor app *2026-08-27, version 6.1.15* The app is does update to status of order and lists inaccurate delivery times ### 1/5 — App doesn’t work right at all *2026-08-27, version 6.1.15* Doesn’t send confirmation for your order just charges your card doesn’t show up on app. It did go through but if the store said they never got the order I would’ve only had the charge on my card. Better off going into the store in case you have a problem ### 1/5 — Can’t sign in? *2026-08-26, version 6.1.15* Why is there no option to sign in? The app only makes me create an account but says I already have one. ### 2/5 — Obviously, they don’t want business *2026-08-25, version 6.1.15* Every other pizza place on Earth lets you add extra cheese as a topping without trying to rip you off. But apparently, that’s too much to ask here. Then you go into the app, take the time to figure out exactly what you want, add everything to your cart, and think, “Okay, I’ll place the order when I get off work.” You come back later, and they’ve completely emptied your cart because it “expired.” Nothing screams “We want your business!” quite like making it more expensive and inconvenient to actually give you money. ### 3/5 — C+ *2026-08-25, version 6.1.15* The app is well laid out for purchasing. But doesn’t take accidents or customer questions into consideration at all. I once got someone else’s order completely and there was no way to report it or get my money back. Just stuck with food no one wanted. ### 1/5 — No new customer promo code💔 *2026-08-25, version 6.1.15* First time download/order.. no welcome promo/discounts offered at all.. disappointed. ### 1/5 — Wack *2026-08-24, version 6.1.15* The app almost never works when I want it to and always having problems. Went to delete and redownload and can’t even get it to download now. Not sure why but seems there’s always an issue. ### 1/5 — Prices *2026-08-24, version 6.1.15* Prices keep going up and the food doesn’t get any better ### 1/5 — New update unusable *2026-08-23, version 6.1.15* I use to love the app but they just did an update. Now I had to put in a code sent to my phone but the screen won’t scroll so you can’t login. It’s stuck on the screen to put in the code. I can put in the code but that’s as far as you can go. Now I have to check in as a guest and can’t get my rewards. Very annoying. ### 1/5 — Where’s the birthday freebie? *2026-08-23, version 6.1.15* . ### 1/5 — App is broken-can’t login *2026-08-23, version 6.1.15* It is impossible to login. I entered my phone number, gut the code-but the means to continue do not scroll to, screen is stuck. Please fix. ### 1/5 — Doesn’t work *2026-08-22, version 6.1.15* No enter button on confirmation number screen! Can’t use! ### 1/5 — Can’t use it *2026-08-22, version 6.1.15* I guess the location in Bangor, Maine isn’t connected? Trying to look up by zip code said there were none in my area, so I couldn’t see if there were any specials. I’m prettt rural so I need to plan where I’m going in advance, but not being able to see the specials takes places out of the running. Sorry! ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many updates just to order some food *2026-09-02, version 6.1.15* Deleting the app, after ordering with no issues and not asking for an update but to check the status on my order I have to update the app? No thanks ### 1/5 — No special instruction option *2026-09-02, version 6.1.15* There is no Special Instruction option and calling the store is the last thing I want to do ### 1/5 — stopped working again *2026-09-01, version 6.1.15* cant order bc app is broken ### 1/5 — Can’t sign in *2026-09-01, version 6.1.15* Uninstalled and reinstalled. Restarted my phone. Can’t get past the code that was sent to my phone. Please fix!!! ### 1/5 — Cant even use it *2026-09-01, version 6.1.15* The app crashes everytime i add the hut bundle when i go to make the pizza it just backs out of the deal its been a problem for years i thought it would have been fixed by now but its not i cant even get points for my orders ### 1/5 — App bug *2026-09-01, version 6.1.15* Trash, caught in a loop entering my phone number but unable to scroll down to enter the code. Looks like Papa Murphy’s instead of Pizza Hut tonight. ### 1/5 — Can’t Sign In *2026-08-29, version 6.1.15* Can’t even get past the “enter code” screen. There’s no way to hit enter and it doesn’t automatically enter once all numbers have been entered so, can’t sign in no matter what. ### 1/5 — Won’t take my payment *2026-08-29, version 6.1.15* The website will not take my payment info, there’s a “error”. So I downloaded the app and it still won’t take my payment so I have to call them to place an order every time. It’s so annoying. ### 1/5 — It won't let me order half the time *2026-08-29, version 6.1.15* Half the time you try ordering it freezes up at the payment screen then won't let you checkout. Even if you close the app and re open it you still can't order. Most the time I just end up ordering dominos instead cause at least their app works. ### 1/5 — Broken App *2026-08-29, version 6.1.15* There is no option to redeem gift my pizza hut gift card. ## Most praised reviews (10 highest-rated) ### 5/5 — Update *2026-09-01, version 6.1.15* Worst update ever! Can’t order anything or even navigate the app! Worthless on my iPhone!😠 ### 5/5 — Awsome pizza *2026-08-22, version 6.1.15* Placed my order online and picked it up, everything was prefect. ### 5/5 — High ridge Missouri Pizza Hut *2026-08-17, version 6.1.15* Every store is different and it’s very noticeable like Desoto Missouri Pizza Hut just seems like it’s ok but you come to the high ridge Missouri Pizza Hut and they put everyone else to shame for reasons beyond me. I don’t know why or how but high ridge spot just seems like it’s top tier no joke. The only reason I can’t give it maximum stars is because they stopped putting the awesome seasonings on the pizza crust which I pray they someday bring back. When adding the Pizza Hut seasonings to their pizza every other pizza place falls short. Pizza Hut is the best hands down even without the seasonings but the people at high ridge really do their job well. They are the best at what they do. Thank you high ridge Pizza Hut for always making the best pizza. ### 5/5 — Service *2026-08-16, version 6.1.15* Service is good ### 5/5 — Best *2026-08-13, version 6.1.15* All around best ### 5/5 — 5 stars *2026-08-09, version 6.1.15* Great customer service ### 5/5 — Easy Peasy *2026-08-02, version 6.1.14* Ordered in less than 5 minutes online. ### 5/5 — Unhappy *2026-07-28, version 6.1.14* When I try to log in , I enter my phone number, I get a six digit code, but then it doesn’t give me anywhere to punch it in, so I can’t use any of my points that I’ve aquired ### 5/5 — Localization Issue. Fixed *2026-07-22, version 6.1.14* Currently the app is broken for my iPhone 17 pro max. App states there are no pizza huts near me in Dallas, and I cannot bypass the rewards screen to look at the menus. This is when logging in. I cannot add my address. Update: I no longer have this issue and can use the app. ### 5/5 — Awesome pizza *2026-06-11, version 6.1.11* Recently went to local HUT and had amazing food and will be back --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*