# Pizza Hut KWT - Order Food Now — user reviews > 161 indexed App Store user reviews of Pizza Hut KWT by Pizza Hut Digital Ventures UK, rated 4.50/5 from 5,217 ratings. - Source: https://appshunter.io/ios/app/pizza-hut-kwt-order-food-now/id1458074450/reviews - App overview in markdown: https://appshunter.io/ios/app/pizza-hut-kwt-order-food-now/id1458074450.md - Rating breakdown: 5★ 4,123 · 4★ 384 · 3★ 217 · 2★ 92 · 1★ 401 ## What do users think of Pizza Hut KWT? Overall sentiment: neutral **Pros** - 👍 Nice hospitality - 🚀 Excellent app - 👍 Good food - 👍 Quick and good service - 👍 Excellent deals for families **Cons** - 🐛 Rewards not updating - 🐛 Wrong order delivered - 🐛 Delayed delivery - 🐛 Poor customer service - 🐛 Unreliable service - 🐛 App not user-friendly - 🐛 Complicated address addition **Commonly reported bugs** - Hut rewards not counting - Margherita pizza coupon conditions changed - Unable to write specific notes for order - Rewards disappearing even without usage **Most requested features** - Ability to customize toppings on kids pizza - Bring back credit system instead of desert offer ## Newest reviews (17 of 161) ### 3/5 — العارضيه *2025-10-16, version 3.7.1* تأخير الطلب ### 2/5 — Your rewards is not accurate *2024-08-29, version 3.5.0* It’s better to make automated rewards ### 1/5 — Burnt dough and salami *2024-04-26, version 3.4.1* The pizza looks like pre cooked or overcooked or over reheated. ### 1/5 — Today’s order wasn’t good *2023-12-30* The food ordered today was too dry and not pizzahut pizza. It was tasteless and not fresh. You made me embarrassed in front of my staff. I regret ordering it this time from you. ### 1/5 — Worst potato wedges *2023-12-28, version 3.1.4* Potatoes used are spoiled and not cleaned well ### 1/5 — delivery *2023-12-24, version 3.1.4* i order at 7pm to deliver in 10pm no pizza delivered ### 1/5 — الكوبونات كلها خربانه و الاسعار غاليه جداً بس الجميل فيهم التوصيل *2023-12-06, version 3.2.0* ًً ### 1/5 — No delivery and poor support *2023-11-15* I have write this negative feedback after calling the customer service 3 times and following up on my complaint. I place the order 1 1/2 hours back and so far I have not received the order or call from the driver. When I contact the Call Centre, they kept telling me that the complaint is registered and it will be delivered soon. Now after this is followed up 2 more times and there is same response with absolutely no result. Very frustrating as I have not got any positive assurances of the time of delivery. POOR SERVICE AND ABSOLUTELY FRUSTRATING EXPERIENCE ### 1/5 — Wrong order *2023-10-21* I order something and got something different ### 1/5 — the staff is not accommodating *2023-10-21, version 3.1.4* Im expecting my order today to pick up 1pm , but your staff confused to my order. 1staff tell 1 min will be ready but the other staff said to be ready at 15 mins. Why like that ? ### 1/5 — Disappointed customer/worst support *2023-10-15* I have reported an issue with the mobile application to customer care and complaints team, regarding my order history not getting reflected under HUT rewards and I’m unable to use the points, but the issue have not been resolved yet. Several follow up calls and waiting for almost a month to fix a small issue is what the level of support I’m getting from Pizzahut. Disappointed customer. ### 1/5 — تم تجاهل ملاحظتي *2023-10-10, version 3.1.4* الطلب يتبدل رجاء فوراً ### 1/5 — الاكل بارد *2023-10-06, version 3.1.4* مو حلو والاكل بارد ### 1/5 — Latness *2023-10-05, version 3.1.4* Order received 50 minutes late pizza was cold ### 1/5 — Delivery time *2023-10-05, version 3.1.4* Poor delivery timing during weekend ### 1/5 — Very bad pizza I ever eaten *2023-09-30* Taste is very bad whenever I order from mansuriya it’s very good taste but in Omeriya not good improve the quality ### 1/5 — The vegetarian was very poor in sauce and cheese and this is not the first time from hiteen branch *2023-09-23, version 3.1.4* بيتزا الخضروات خاليه من الصلصلة وقليله الجبن والخضار فقط بالمنتصف ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix coupons *2026-04-13* Free delivery coupon is not working. We apply it and delivery still taken. Fix it. ### 1/5 — It was not good *2026-03-11, version 400.382.22* When I receive my pizza i have ordered lemo there was no proper toppings nd it was uncooked nd when i call coustamer service they didn’t reply back 😕😕 ### 1/5 — Order damaged *2025-11-13, version 3.7.1* Customer absolutely angry The 2 pizzas delivered to me very badly damaged ### 1/5 — 👎 *2025-11-11, version 3.7.1* Burnt and cold pizza received after 35 minutes of waiting ### 1/5 — شكوى ضد الموظف علي الرداد بحولي أساء معاملتنا وتعامل معنا بشكل فذ ———- *2025-10-23, version 3.7.1* شكوى ضد الموظف علي الرداد بفرع حولي شارع تونس أساء معاملتنا وتعامل معنا بشكل سيئ جدا كأنه ورفض جلوسنا فوق وأجبرنا علي الجلوس علي طاولات برجر كينج ### 1/5 — No update for my order *2025-02-14, version 3.6.0* 😡 ### 1/5 — Disappointed *2025-01-27, version 3.6.0* I ordered Hawaiian but the toppings very less and they didn’t give ketchup ### 1/5 — PICK UP ORDER in Khaitan *2024-09-25, version 3.5.0* I order pizza with lasagna i was observed that the lasagna are all pasta and no ground beef.. it was very dry 🙄 I'll pay 3KWD but they less the ingredient. not satisfied🙄👎🏼👎🏼 ### 1/5 — Not satisfied *2024-06-16, version 3.5.0* They put different sauce in my hawaiian pizza ### 1/5 — Food quality *2024-05-22, version 3.4.1* I ordered 6 Melts. There are now labels on the item. We couldn’t identify the type of melt inside the box. The truffle is also very dry. It’s different from the other one’s I ordered before. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2025-09-28, version 3.7.1* Good ### 5/5 — I am not happy *2023-10-15, version 3.1.4* They store are very un communication with the order they reach my house and they refuse to give me my order and everything is in there order very poor service ### 5/5 — ♥️ *2023-09-25, version 3.1.4* اجمل وألذ مطعم بيتزا بالعالم ### 5/5 — 🌷 *2023-09-19, version 3.1.4* 🌷 ### 5/5 — Nice *2023-09-18, version 3.1.4* Keep it up ### 5/5 — الاندلس *2023-09-16, version 3.1.4* ممتاز ### 5/5 — Nice hospitality *2023-09-10* Nice hospitality from the crew and Good place to order ### 5/5 — الكويت *2023-09-02, version 3.1.4* أفضل مطعم بيتزا ### 5/5 — ب *2023-08-25, version 3.1.4* بووو ### 5/5 — الفردوس *2023-07-24, version 3.1.4* جيد جدا --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*