# PizzaExpress™ — user reviews > 155 indexed App Store user reviews of PizzaExpress™ by pizza express restaurants ltd, rated 4.72/5 from 21,494 ratings. - Source: https://appshunter.io/ios/app/pizzaexpress/id440565075/reviews - App overview in markdown: https://appshunter.io/ios/app/pizzaexpress/id440565075.md - Rating breakdown: 5★ 42 · 4★ 10 · 3★ 0 · 2★ 0 · 1★ 5 ## What do users think of PizzaExpress™? Overall sentiment: negative **Pros** - 💰 Excellent rewards and discounts that significantly reduce bills - 👍 Intuitive and user-friendly interface design - 🎨 Visually appealing and well-crafted app aesthetics - 💳 Convenient payment options including Apple Pay and bill splitting - 🏆 Effective loyalty program with multiple membership tiers - 📱 Smooth and responsive performance when working correctly - 🎯 Easy table booking functionality **Cons** - 🐛 Frequent login and authentication failures - 📧 Verification emails not being delivered - 🔄 Constant forced updates required to use app - ❌ QR code scanning crashes the app - 🚫 Check-in functionality regularly fails - ⚠️ Rewards incompatibility and restrictions - 🎨 Recent redesign poorly received by users - 🔧 Poor location detection and address selection flow - 💸 Misleading tip suggestions at checkout - 🔐 Excessive data collection during registration - ⏱️ Slow and cumbersome ordering process - 🌐 WiFi connectivity issues in restaurants - 🔄 Orders cleared when changing postcodes - 🚫 Unable to modify items in kids menu - 📵 Rewards expiring without notice - 🎭 Reduced rewards value after recent changes **Commonly reported bugs** - Login verification codes not sent or delayed - Password reset emails not arriving - App crashes when scanning QR codes - Check-in feature not working across multiple restaurants - App freezes on payment page - Location detection fails requiring manual postcode entry - Rewards not applying at checkout despite eligibility - App crashes on older iOS/iPadOS versions - Collection ordering page greyed out and unresponsive - Voucher scanning not working - Chat support failing to load - Delivery address selection wipes basket contents - App hangs during registration process - Notification spam with excessive ads - Incompatibility with certain iPhone models - Bill splitting functionality issues - Email address change not supported in-app **Most requested features** - Ability to remove toppings from pizzas during ordering - Dark mode option - Ability to cancel orders through the app - Save credit card details for future transactions - Custom tip amount entry at payment - Share postcode with invited guests - Customizable favorite restaurant selection - Faster email verification process - Better integration with Apple Pay and payment systems - Improved rewards clarity and compatibility information ## Newest reviews (18 of 155) ### 1/5 — My phone is not as up to date as Pizza Express would like it to be *2026-04-30, version 6.2.0* Unfortunately I am not able to enjoy any of my Gold tier rewards anymore unless I get a better (more up to date) phone first! Why not allow greater accessibility to the rewards? It would be helpful if customers had loyalty cards for example, rather than relying on the app (which doesn’t always work well - even if it was up to date!) ### 1/5 — Great idea let down by poor implementation. *2026-04-30, version 6.5.0* Great idea terrible implementation. Buggy, poor UI and not intuitive. ### 1/5 — App will not allow login *2026-04-30, version 6.5.0* App willl not send verification email. Can log in on website but the app is unusable. Please fix ASAP ### 1/5 — Account suspended without PizzaExpress willing to discuss the matter. *2026-04-30, version 6.5.0* Before visiting my local pizza Express ,I opened my app and was told that my account ( Gold Level) had been suspended due to suspicious activity. After contacting Pizza Express, they were dismissive and not willing to resolve the issue. Disgraceful! ### 1/5 — Don’t trust the promos *2026-04-25, version 6.5.0* I was in a restaurant and saw that I had a buy one get one free promo on the app. I ordered the pizzas. By the time it came to pay I opened to app again pay only to find that the promotions had all been changed and they would not honour the promo. Apparently due to the app updating or some excuse. Either way, not impressed with the way this app works. Complained to customer service but pizza express refused to honour it. ### 1/5 — Doesn’t work *2026-03-29, version 6.5.0* The app won’t fit on the screen of my new iPhone, so I can’t use it. Useless. ### 1/5 — Terrible *2026-03-22, version 6.5.0* Force people to re login, app doesn’t work, no email reset, send reset password link to blank url. Waste of time ### 4/5 — good *2026-03-09, version 6.5.0* good ### 1/5 — Terrible *2026-03-06, version 6.5.0* Downloaded app on my iPhone. The tab to click on to register to use this app is slightly off the bottom of the page and cannot be scrolled down to rendering the app inaccessible and useless. What a waste of time. ### 1/5 — Useless can’t even get past login *2026-03-06, version 6.5.0* Doesn’t even let me login, all I want is to scan the QR code on my supermarket Pizza and claim the rewards but can’t even get past the login page despite resetting my password, joke of an app ### 1/5 — Dont order for delivey *2026-02-13, version 6.5.0* The uber eats person never arrives. No customer support. Its a fraud and you will loose your money and sleep hungry ### 1/5 — Only works with WiFi *2026-02-07, version 6.4.1* Sucks ### 1/5 — Can’t open the app!!!!!! *2026-01-31, version 6.4.1* Useless doesn’t even open! ### 2/5 — Rubbish app *2026-01-28* This app is not intuitive. The 4 times I’ve used this app I’ve had problems. On a few occasions, despite my booking a table beforehand, it didn’t recognise my location when I went to check in. I was advised by the restaurant manager that I should login to the Pizza Express WiFi, which I’m reluctant to do as it poses a security risk, being a public WiFi. One occasion I tried to check in whilst in the restaurant but it kept checking me in to another pizzeria. Just used the app now and my lovely waitress explained that I needed to place my order with her first and then I could pick up my bill and discount offer’s subsequently. It’s disappointing that I’ve needed the help of Pizza Express staff each time I used the app. I’m not the only person as people behind me today also needed help with the app. Surely this app can work better than this. It’s a waste of your resources and is so blooming confusing to your customers. Or perhaps, the app needs a better explanation as to how it works. ### 1/5 — Not very good *2026-01-20* First - it’s 2026, where’s your dark mode icon? It would take all of 5 minutes for your developer to open the current one in Photoshop, invert it, and export it at the relevant sizes needed for iOS. Come on… Secondly - every visit feels like a disappointment to me because I can’t redeem multiple offers. Zizzi’s app and restaurants are fantastic - the more I visit, the more rewards I get, but…get this…I can claim multiple rewards at once! With Pizza Express, you can only claim once at a time. This feels unfair when the competition offers it - would it really kill you to let me have a free starter and a free drink? Would your profits be hit that much? I doubt it…and sadly this is one of many factors why I don’t visit Pizza Express as much anymore. ### 1/5 — shocking service *2026-01-15, version 6.4.1* It took 80mins to make it for 7 people then another 15mins for 2 kid’s deserts and 10 to pay the BILL!!! The food was good though ### 1/5 — App *2026-01-09, version 6.4.1* Can’t log on, says it remembers me as a customer. Ask to send an email at 10 times, but get nothing ### 3/5 — Stuck on Silver *2025-12-29, version 6.4.1* Been to pizza express so many times over the past year and I’ve been stuck on silver. Went out last night & expected to move to gold but the app won’t progress me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Waste of time - unable to order *2026-08-24, version 6.5.1* I have tried many times to order using the app, but never once got past the Cloudflare verification. This is the only app or website that has this problem! ### 1/5 — Cloudfare verification *2026-07-28, version 6.5.1* The app itself seem good but the verification keeps stalling. Cloudfare is the continuous loading circle preventing the order. Disappointed. Off to Dominoes…. ### 1/5 — Horrible *2026-07-28, version 6.5.1* Bad service bad food bad everything never coming here again food taste disgusting and sauce is made of powder ### 1/5 — Login Problems *2026-07-24, version 6.5.1* Cannot login to app, seems the display is too big for iPhone 17, no matter what you do, you cannot make display smaller or move it about, login section is at bottom of screen with only half the touch button showing so you cannot login, absolutely useless, can only login using website. ### 1/5 — Completely bugged *2026-07-23, version 6.5.1* Despite deleting and redownloading (AND ENSURING MY PHONE IS ON THE LATEST IOS UPDATE before anyone says I need to update to the latest ios) the app will not do anything apart from tell me to close the app and download the latest update. The last update was a month ago? Terrible app for an otherwise excellent business. ### 1/5 — updating problems *2026-07-22, version 6.5.1* i can’t use the app until i update it however i can’t update the stupid thing because it won’t let me ### 1/5 — Not fit for purpose *2026-07-15, version 6.5.1* Constant issues with not recognising location or pizzeria. Unable to check in, etc. Too stressful to use. ### 1/5 — Never sends verification or password *2026-07-02, version 6.5.1* Joined multiple times but never gives the verification code despite checking junk inbox. Rubbish and I will avoid the restaurant as a result as I am missing out on all the deals ### 1/5 — Waste of time *2026-07-01, version 6.5.1* Tried to register to log in to the app. But no verification code received even though the email address is correct and not in the junk folder. ### 1/5 — Ridiculous data grab *2026-06-26, version 6.5.1* Don’t use the app it’ll try and force you to make an account even if you press checkout as guest. ## Most praised reviews (10 highest-rated) ### 5/5 — Amazing *2026-05-28, version 6.5.0* Free food best service ever love my life get it every time ### 5/5 — Very good *2026-04-14, version 6.5.0* Easy to order a delivery from the app and gives good discounts from very first order ### 5/5 — Extremely well designed! *2025-01-13, version 5.4.0* Had to write a review as I think the designers (UX & UI) have done a superb job. The app is extremely easy to use and made our experience smooth. Love the Apple Pay integration and ability to split a bill. Food was great too. Well done Fleet, Hampshire restaurant. ### 5/5 — An amazing food app! *2024-10-21, version 5.3.0* Honestly shocked by how functional and user friendly this app is! Good reward scheme and intuitive to use - great work! ### 5/5 — Pleasant experience *2024-10-16, version 5.3.0* The app is very well crafted and is a delight to look and operate. It’s all very on theme and works very smoothly. The rewards system has been splendid and saves me and my ball’n’chain lots of money😁 ### 5/5 — Amazing *2024-09-12, version 5.3.0* I never ever leave reviews and I thought this app needed appreciation. I have saved so much money through becoming a pizza express member the app is fantastic, so easy to use and always shows great deals and rewards. ### 5/5 — Bring back the Etna *2024-04-17, version 5.2.0* You know you want to ### 5/5 — I don’t usually bother… *2024-02-16, version 5.1.0* I don’t usually bother with reviews, but this app is excellent and significantly enhanced the experience. ### 5/5 — Fantastic App & Service *2023-12-18, version 5.1.0* The rewards offered by pizza express via this app are nothing short of fantastic. I commend the person/people who came up with this. This has cemented loyalty in myself and my family so much so that we now know the staff at our local PE. We are gold members, which doesn’t take long, and we typically save £30-£40 per meal! Incredible savings. I just hope the people at the top of PE, don’t get complacent and water down the value offered by this innovative policy. Well done pizza express! This is genuinely helpful at a time of economic uncertainty. Thank you! ### 5/5 — Essential to get the best price *2023-10-16* I don’t normally leave app reviews and won’t comment on the functionality but the in app discounts and savings make it essential for dining in this restaurant chain. You can almost cut your bill in half and there seems to be a new offer every time I visit. One can also apply multiple offers. The normal menu prices are getting very expensive for what it is but this app rescues the situation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*