# PJ’s Coffee — user reviews > 198 indexed App Store user reviews of PJ’s Coffee by New Orleans Roast, LLC, rated 3.77/5 from 286 ratings. - Source: https://appshunter.io/ios/app/pjs-coffee/id1551350297/reviews - App overview in markdown: https://appshunter.io/ios/app/pjs-coffee/id1551350297.md - Rating breakdown: 5★ 169 · 4★ 12 · 3★ 11 · 2★ 17 · 1★ 61 ## What do users think of PJ’s Coffee? Overall sentiment: neutral **Pros** - ☕ Great coffee and food - 👍 Friendly and helpful staff - 💻 Convenient mobile ordering - 🎁 Rewards program **Cons** - 🐛 App issues (crashes, login problems, payment failures) - 📝 Confusing or unintuitive app interface - 🕰️ Slow order preparation and pickup - 🔍 Missing menu items or customization options in app **Commonly reported bugs** - App crashing or freezing - Login/account issues - Payment processing problems - Rewards not properly tracked or applied **Most requested features** - Ability to save/reorder favorite orders - More milk/customization options in app - Better integration between app and in-store experience - Improved rewards program and points tracking ## Newest reviews (11 of 198) ### 3/5 — Statesboro *2026-07-25, version 25.12.2025090801* I was soo excited for PJs to open, I live literally 2 minutes away. I’ve given them a few tries and every time they seem to get worst. SOME of the staff seem rude at the speaker. My coffee has never tasted the same as I found one I fell in love with and the first time was the only time it tasted that way. I get beignets almost every time and they’ve been over done and not enough powered sugar so I’m just eating bread. Also haven’t gotten the sauce on the side since the first time. I don’t know if I’ll be back after today. ### 3/5 — Missing features *2026-07-14, version 25.12.2025090801* It’s a start. But no one can compete with StarBucks. ### 2/5 — Coffee 4, Mobile Ordering 0 *2026-05-23, version 25.12.2025090801* The coffee here is good and I would actually go here versus other places if it wasn’t for their atrocious mobile ordering. I have tried it spaced out about three or four months between, around five times and not even one time did they have the order ready when I got there! They have this rack that supposedly is where mobile orders go, but I’ve never seen an order there.. I have had to go up to the counter every time and say I have a mobile order. “Oh you do OK” and then they start making it. Don’t have mobile ordering until you get it straight. The big chain I hate to go to, but they have the mobile ordering down. PJs does not. ### 1/5 — Would love to be able to use my phone number to log in since someone jacked my number *2026-04-07, version 25.12.2025090801* Won’t let me create an account because someone jacked my number I’ve had for 15 years. I would love to be able to create an account with my number or jack my own account back from some AH ### 1/5 — Login Issues *2026-04-05, version 25.12.2025090801* I have been unable to login in. I am also unable to reset my password. I have tried multiple times and have not received an email link. The app used to work well, but not any more. ### 3/5 — More sign in options *2026-03-04, version 25.12.2025090801* I’ve been having a number with PJs for a couple of years now and I finally downloaded the app again, but I cannot get in because I do not remember my password and my email that I signed up with and I want to be able to sign in with my number since that’s the thing that they ask for every time that I purchased something from PJ‘s coffee I would really like it if y’all updated the sign in options to include a sign in option with your phone number and then verify it with a code through your phone number because I am a perfect example of forgetting what email and password I used to sign in with this app But I know my phone number is on file for the PJ’s points please and thank you ### 1/5 — Logging in is impossible *2026-03-02, version 25.12.2025090801* Apparently I have an account. The app knows because it recognizes my phone number. But it won’t let me log in with my phone number. It’s absolutely stupid. ### 1/5 — No App Support *2026-01-29, version 25.12.2025090801* I can’t make an account because it says my phone number already has one. I’ve tried every email I had for forgot password and haven’t received a link. There is no email for app support and I tried to call during business hours and they didn’t pick up. I have rewards for a free coffee but I can’t use them without the app… ### 1/5 — App fine location terrible *2026-01-28, version 25.12.2025090801* The West Monroe location is the absolute worst. Typically order is wrong, today took the cake, let me order, after waiting at the window for 5 minutes someone finally came to say they closed early I can get a refund tomorrow ### 1/5 — Didn’t get my order *2025-12-25, version 25.12.2025090801* Location was closed on December 25. There was no notice on the app about being closed. I place an order and the place was closed. Yet it won’t let me cancel my order! ### 3/5 — Could be more stream lined *2025-12-13, version 25.12.2025090801* Love PJs coffee, but this review is for the app. This app feels like when apps first came out. It works, but it’s hard to understand what’s going on. Like all the hot beverages should just be under Hot and same for Cold. Anytime I check in to the app on the drive thru or try and give me code to the cashier, they seem to never put it in so the timing on that doesn’t make sense? It just feels like the app could be streamlined more or beta tested. Dunkin’s app is way less complicated than this, and it not that great either. ## Most critical reviews (10 lowest-rated) ### 1/5 — Non-functional *2026-08-04, version 25.12.2025090801* I always have problems with this app. I received an email about a $1 cookie promotion available for one day only, tapped the reward in the app, added the cookie and two beverages but it couldn’t process the reward. I was charged and refunded twice but the order was never placed. Previously, I placed an order for a breakfast item (along with two beverages) for my daughter on the way to a class; when we got there, they were out of the food item - the only reason we went to PJ’s was for her breakfast. Other businesses update when they are out of something. The app also forces you to make selections unnecessarily - I’m ordering iced tea & I have to click the drop down for milk options & choose ‘no milk’ before I can add the item to my cart! Why is this necessary?! There are so many times when I have had trouble with this app & I’ve just decided not to order, that it’s too much trouble to deal with. ### 1/5 — How is new app still outdated *2026-07-12, version 25.12.2025090801* This is an app looks and acts like it’s from the 1990s when the world was first figuring it out. ### 1/5 — Love food hate the app *2026-06-14, version 25.12.2025090801* It sucks ### 1/5 — Messed up Mobile order *2026-06-13, version 25.12.2025090801* I just picked up my mobile and my drink was wrong. The barista did read what I wanted. I just took the drink and left. This was not a good experience!!!! VERY DISAPPOINTED!!! ### 1/5 — Don’t make a mistake on the app *2026-06-08, version 25.12.2025090801* If you select the wrong store then you’re just SOL. No option to file a ticket or request help. ### 1/5 — Iced chocolate cappuccino *2026-06-06, version 25.12.2025090801* No chocolate added! I paid $11.31 for a medium size and did not get what I ordered. Very disappointing. I was in a hurry this morning, so I could not turn around, ugh…. ### 1/5 — Unable to reset password *2026-05-26, version 25.12.2025090801* The password reset doesn’t work. I have been waiting for assistance since 5/20. I sent a follow up email and now IT wants to call me and have a conversation about resetting my password. Can I please just get a link emailed to me to reset my password. I really don’t understand why this is so difficult. ### 1/5 — The app sucks. Difficult to change locations for the same order. *2026-05-08, version 25.12.2025090801* Very disappointed tried to change locations, but the app didn’t take so when I drove up to get my order, it was at a different location Tried to call the location in the phone is not a working number. This sucks. ### 1/5 — Paytronix error 4-EVER *2026-05-07, version 25.12.2025090801* It’s been six months and I still can’t access my elusive rewards, which have probably mostly expired now. But again, who needs them when you have Paytronix Error 4? ### 1/5 — Bad muffin *2026-04-30, version 25.12.2025090801* Looked like a bite taking out of it ## Most praised reviews (10 highest-rated) ### 5/5 — Love pjs! *2026-07-30, version 25.12.2025090801* I also order on the app ahead of time, my order is always ready waiting for me when i arrive🫶🏻 ### 5/5 — First Time Here *2026-07-18, version 25.12.2025090801* My Wife and I are New to Louisiana, and enjoy stopping by different coffee shops outside of the norms. I must say I am impressed with the atmosphere, quality, and most of all the Customer service! ### 5/5 — Best coffee ever! *2026-06-15, version 25.12.2025090801* Last week I picked up a mobile order. Being the first time I wasn't sure of the ingredients in what I ordered. They were super quick to remake mine to a sugar free version! My drink was perfect! My daughter also order an iced coffee drink and bragged about it all day. We decided to get coffee and beignets at least once or twice a month! ### 5/5 — PJ’s Coffee *2026-04-30, version 25.12.2025090801* Awesome coffee shop! Highly Recommend Cozy shop ### 5/5 — I love this place! *2026-04-29, version 25.12.2025090801* First, let me say not all locations are created. The location that I frequent in my little town of league city Texas is absolutely awesome! Great employees, perfect Mixology, clean, friendly, and just the best. With that being said, yes I have gone to several of the locations and not just to visit the café but on business. There aren’t that many of these locations in the total area of which I live, but I really don’t want to drive all the way over to Louisiana to get my fix. The app occasionally has issues with things being out of stock which are not out of stock or items in stock which are out of stock but not a big deal in my opinion. ### 5/5 — Awesome COFFEE *2026-03-26, version 25.12.2025090801* Best staff making the best coffee ever! Super chill vibes and friendly staff! ### 5/5 — Long time customer *2026-03-02, version 25.12.2025090801* My sister took me to a PJ's in New Orleans for my first visit. I loved it and I still do now! The stores are always clean and the coffee is actually very good. I recommend everyone to stop by and get something! There's plenty on the menu b ### 5/5 — Better Than Starbucks *2026-02-18, version 25.12.2025090801* I enjoy the ambiance inside, the efficient and easy going service, and the coffee never misses! ### 5/5 — first time *2025-11-23, version 25.12.2025090801* first time ordering in app I’ll get the hang of it I wish I could have two or three drinks saved in the app and just select the drink when I come in! ### 5/5 — Best Coffee in Phase II in Oakleaf *2025-11-20, version 25.12.2025090801* All the baristas are Great I’ve bought several times in this location and have NEVER BEEN DISAPPOINTED!! They truly are the Best. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*